They closed my account and I lost all points – Have been a member since 2016 and have been using my card here and there. I lost my card for a while in 2019 and had since found it and continued to use it. When at the checkouts I get the usual "Your Flybys has been accepted". I figured after 4-5 years of collecting points I should have some decent amount saved up. I tried to log in online and received an error. I gave them a call only to find out my card was cancelled because it had not been used in 12 months. All those points gone, and all those points since not working. No email or notice to say the account had been cancelled and no where was the card declined. Terrible outcome and wasted time. I was also under the impression that points don't expire for 3 years but I guess there must be a clause in the terms somewhere.