Cluey is tailored to your child – My son has had 3 sessions with cluey learning for English. The tutors have been patient, kind and encouraging. It is convenient being able to do it at home. They are always keen to check that he is focusing on what he needs to do. he first time we tried to connect it took a long time and we were not able to get technical support immediately. Luckily it eventually worked. It would be great if you could try your connection prior to the 15 min slot beforehand. We have an old Mac book pro lap top and at first the cluey program would not recognise the camera. Some subsequent times it has done the same thing and takes a while to recognise the camera.