Thank you, Margaret, and sorry this reply comes a few months on. Being told we gave you the best service you've had from a business in a long while means a great deal, and at a sad time, more again. Warmth on the phone matters more than usual when you're the one carrying something heavy, and it's good the person you spoke to met you the right way. On your suggestion, a photo of the flowers before they go out, I'll be straight with you. Our florists make sympathy arrangements fresh, often within a couple of hours of delivery. Across the network, a pre-send photo is hard to promise without slowing the very thing you needed done quickly. It's a fair ask though, and we've noted it. Kew's on the mid-north coast, near Port Macquarie, a part of the coast we've had a florist in since 2008, so your order was in steady, experienced hands. Thank you for your kind words, and for letting us help when it counted.

Andrew & Siobhan Lily's Florist