The Citibank takeover has created terrible problems – 1. Have had the card for 15 years. Never a problem because the online process was simple and straight-forward

2.completed a new registration / got the pin on the phone / made a new password / it all worked NOT !

3. Multiple attempts to re-register and login etc etc etc.

4. Got through to the call centre. The recorded voice is clear but CITIBANK USA may be using unfamiliar english words. Left feeling unsure!?

5.Spoke to a customer services woman. I am sure she was polite and doing her best but I simply could not understand her accent- english. I often don't understand american accented english on the tv as well.I have no idea what the finish of 'voice recognition" was but.....

6.CitiB. if you read this. Unless the problem(s) is fixed mighty quickly I will close the account.