--Update-- Terrible pre-sales service – ---Update---
- Someone higher up reached out and professionally resolved the issue and agreed to honour the deal - All this could have been avoided - Would recommend their managers be trained in customer etiquette and service rather than offer nonsensical and unsolicited advice
Ill update this review on receipt and use of the trampoline. --Original Review-- - Purchased a trampoline from "Toybuzz" one of a few authorised retailers and probably their biggest reseller. $1,899 for Large Oval Trampoline - Toybuzz cancels citing a "stock issue" then jacks up the price with item still available in stock - Springfree confirm they don't hold stock and it comes from them direct and theres no stock issue - Springfree will not honour the price, but will honour the new price only - so will only honour what they feel like honouring - Springfree then tell me to send a copy of the invoice - The smug representative, alarmingly a manager, compares how Springfree trampolines to how milk is sold at Coles - They made a big deal of it and decided not to do anything - Here, you have an unscrupulous re-seller and a company that really doesn't give a toss - Good product or not, when you have a problem expect an education followed by a comparison to how milk is sold Nice.
Purchased for $1,899.
- Main User(s): Child (5 - 11) and Child (Under 5)
We appreciate you sharing your feedback with us. As we discussed, the pricing error was an error by the reseller not by Springfree, however, to resolve the matter we have found a resolution and hope that you are happy with your trampoline. The Springfree Trampoline Team