Bill ACT 2 posts
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Service that went above and beyond. Cliche.. yes..but no other words do this justice. Flowers headed to a person recovering from emergency surgery. Flowers I selected were processed and paid for. Then the online agency advised me that it was not possible to provide an exact match..... but Lily's took the initiative and delivered a magnificent and hugely appreciated bunch which was still a dazzling display after 5 days . They went home and remained on display for quite some time.
Thankyou Lily's Flowers.
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Bill, thank you for this, we really appreciate you taking the time.
We know when someone's in hospital recovering from emergency surgery the flowers have to be right. When our team flagged we couldn't match the exact arrangement you'd chosen, we made the call to have our Bowral florist put together something they were confident in rather than try to force a substitution that fell short. Sounds like they made a great call on the stems and colour too because five days and still going strong is a good sign those flowers were cut fresh and hydrated properly before they went out the door.
Really glad they helped during a tough time. Wishing them a smooth recovery.
Andrew & Siobhan