Good customer service ordering spare parts – We hired a 3rd party to assemble our trampoline as it was gifted to us by another family who had already had many years of fun out of it. We replaced the mat (which was getting mossy and torn at the yellow lining) and a couple of poles. There was some back and forth over email, sending pics of what we have, including serial numbers so it's not as straight forward as just finding what you need on their website and clicking order but it does ensure you get the right parts for your trampoline. Joel was very helpful and we had everything by the following week. Feels like a new trampoline now, kids are very happy!

Overall, good customer service throughout ordering and delivery. I do wish you could pay your parts invoice through online portal, I don't like giving my numbers over the phone, it's not secure and a bit cumbersome.