The trampoline was purchased some years ago I was simply replacing five bent rods – - Primary and teenage school children - One child at a time - The trampoline is unusable and unsafe with bent rods
I ordered the parts in mid-November 2021 which was then followed by an estimate. I then followed up again to order and was informed that the parts were not in stock and would need to be ordered. In January I followed up with a phone call to ask when I would receive my order. Weeks later I received a sales order. I finally received the parts on Feb 21, 2022.
Dealing with Springfree admin and sales service was frustrating to say the least. The whole process was inefficient took way too long.
In the meantime, Springfree was spamming me on a weekly basis with email ads etc. This is annoying. Please STOP!
My TIP: Springfree should put as much or more effort into sales and service as they do in online promotions.
Thank you for taking the time to write your review Andrew, we appreciate all feedback. Unfortunately there were some delays in spare part orders last year but most parts are now back in stock and available for purchase. If you would like to contact us with your contact details we would be happy to unsubscribe you from any online promotions you may currently receive as requested. The Springfree Team