Awful customer service and warranty!! – Trampoline got a hole in the bottom of net less than 2 months of use, after my son jumped up to slam dunk a ball in the hoop and landed on the bottom edge! I have to assume the net was faulty to even have done that, being such an expensive product!! Contacted customer service and was told it wouldn’t be covered under warranty but they could give me a refurbished net that also has a hole in it!! Like what the hell? AND to add insult to injury, I also had to pay for them to ship it to me! Which I did, because my youngest can almost fit through the hole!!! Making it very unsafe! I’m so incredibly disappointed in this product and wish I had really shopped around!! To pay such a large amount for a product and have it damaged with NORMAL everyday use is ludicrous!
Purchased in for $3,000.
- Main User(s): Child (5 - 11) and Child (Under 5)
I’ve already spoken to customer service and they couldn’t have cared less!! Look it’s as simple as a “high quality” product with a hefty price tag, should not only last 2 months being used for what it was designed!! If you buy a car and you’re driving it down the freeway and the steering wheel falls off, that would be covered under warranty, because it’s at no fault of the consumer and rather the supplier! Same deal here! It was being used for its intended purpose and has broken, leaving it an unsafe product! And for a company who puts so much emphasis into their safety rating, I would have expected a very different outcome!!
Hi Amy, Just wanting to confirm that as was discussed with you last week, we have provided you with a replacement net so that you can replace the net on your trampoline and ensure this is safe for your children to use. If you require any further assistance, please contact us on 1800 586 772. The Springfree Trampoline Team.
Yes I paid for shipping and received a “refurbished” net that has a hole near the zip!!
Hi Amy, thank you for taking the time to leave a review. The warranty policy does cover all manufacturing defects but not damage to the trampoline caused externally. If you would like to discuss this further please feel free to contact our office on 1800586772. The Springfree Team