Great product - minor (and important) suggestion to paper manual if installing yourself – My wife and I purchased a Springfree Medium Round Trampoline in about Mid-October 2022 for the purpose of having our 2 young children wake up to it on Christmas morning.

In short, I cannot fault the product and consider the ordering process to be seamless from start to finish. I therefore have no issues in recommending it to other prospective purchasers.

I did not choose the installation option as I considered that if the ordering process and information provided was anything to go by, having an installer attend my residence would not be necessary. However, the only issue I take is that the paper “Assembly and Disassembly Instructions for Trampoline and Enclosure” provided at Assembly 6a could be made clearer.

I followed the paper instructions sequentially and methodically in installing the trampoline but I am of the opinion that the instructions provided at Assembly 6a of the paper manual should make reference to the installation of the mat in the ‘6-pointed’ star manner (as it does at Assembly 7a) – or it should have an arrow pointing from 1 to 2 to 3 … to 6 indicating the manner in which the rod install should be performed.

Assembly 6a and 6b both show two individuals installing the rods – which my friend and I attempted to do in a clockwise sequential manner but that was to be our downfall. We didn’t read onto Assembly 7a part as we still hadn’t completed 6a and 6b - which I consider to be both a logical and reasonable approach for us to have taken. In hindsight, had we done so, we would have received a tip to install the rods in diagonally opposite from the previously installed rod.

I should point out that I did not use the BILT app for the purposes of installation as the paper assembly instructions did not say that it was mandatory to review it. Had there been a suggestion (perhaps I missed it) that the App will provide you with tips and therefore to open and consider the App first, then I would likely not have faced this issue. It should be borne in mind that not everyone is going to have internet access to download the App and manual when you are in the backyard – particularly in circumstances when you have the paper instructions right in front of you.

As a result of being unable to install the mat, we had to find a third party installer passing through our area at 4pm on Xmas eve to basically spend all of 5 minutes and for us to pay him $200 to tell us that we should have installed the rods to the mat in as noted at Item 22 of the BILT App. As 2 males who are 6’2 and weigh 100 kg (prior to a Christmas lunch the following day) not to be able to install the rods was pretty embarrassing for us.

Therefore, my suggestion in the paper instructions is to insert the same 3D diagram at Item 22 of the BILT App instructions at Assembly 6a or 6b.

My family is otherwise very happy with the product.