Monitored by Springfree
Lucy
Don't buy the accessories – Don't buy Springfree trampoline accessories unless you want to waste your money! We bought a sunshade apparently designed for our trampoline model but it is significantly smaller than the trampoline and does not provide the sun protection needed. We tried to swap it for the next size up or get a refund as we put it on, but took it straight back off and still have the original packaging. We even went to one of the Springfree shops, but they refused to do anything. So now we are stuck with a sunshade that does not serve its purpose and have wasted a significant amount of money.
Purchased in .
Value for Money
Ease of Assembly
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Hi Lucy, We are sorry to hear you had a negative experience with us. Thank you for taking the time to speak with us last week. As we discussed the Sunshade sits approximately 20cm from the edge of the netting and we are unable to refund for change of mind purchases. Having spoken with you about the problem you were experiencing in regards to the installation of the sunshade, we are glad we were able to find a resolution by supplying you with additional longer straps. If you have any questions or would like to discuss this further please contact us. Kind Regards, Springfree Trampoline