Keeps breaking, warranty not what it appears – I bought a Springfree r54 for my daughter who is chronically unwell, to relieve her anxiety. We had a Springfree installer come out knowing they were challenging to install. We got it because it was quiet, good warranty and, we thought, good quality. Couldn't have been more wrong.
After 6 months it started squeaking. Then we noticed broken rods. We were told we didn't maintain the trampoline properly. With Further investigation I found the mat had ripped all underneath.
Even though it was apparently our fault in "good faith" Springfree sent us 6 new rods and a new mat. We paid for both postages. I ordered about 14 new rods to replace the broken ones that they wouldn't cover under warranty, then when we took it apart to replace the mat, we discovered most of the rods were damaged. We really need to now replace every rod at a cost of $420. My daughter is so unwell. She needs a trampoline. I don't know what to do.
Well I did think that all was going well after paying for more rods and another lot of shipping to make a complete new set of 40 rods and getting a new net and mat. Unfortunately the mat you gave us is faulty and has started coming undone in the stitching. As a result other parts of the mat, net and rods are now being comprised. I recommend you lower the weight limit on this trampoline to less than 40kgs as any heavier, the trampoline seems to continue to break. No one uses the trampoline over the recommended weight. I'm so disappointed. I was hoping it would at least last 6 months until I could afford to buy a different trampoline.
Thank you for following up with us. I can confirm a Springfree Representative has been in contact with you in order to try and come to a happy resolution. If you require any further assistance, please do not hesitate to contact us! Regards, Springfree
Thank you for trying to assist us. We're just not prepared to spend anymore money on this trampoline to get it fixed again. We've order a Vuly hopefully it will be better.
If anyone wants our frame they are welcome to have it.
We are always happy to assist our customers and provide great customer service. We are sorry that you will not be staying with Springfree Trampoline, but wish you all the best in the future! Springfree
Thank-you for sharing your feedback, it's very important to us.
We've reached out and believe we have resolved your case with a positive outcome and solution for you.
If you have any further concerns or if there is anything else we can help you with, please don't hesitate to reach out to us by sending your preferred contact details to reviews@springfree.com.au and we will call you directly.
All the best, Springfree Trampoline