Poor customer service and arrogant follow up – Have been looking to purchase a trampoline since Feb, viewed the compact oval on Warrigal Rd Store however was told SpringFree were out of stock and would have more stock in June - that I would be contacted once stock and delivery date confirmed. Followed up in March only to be told the same thing. Followed up beginning of April and was told had stock in Sydney which was available and they would transport to Melb - however since 1st April had a price increase so was charged $100 extra and an extra $99 for delivery / though I was willing to pick up from store which is normally free of charge. After receiving the deliver mid April was informed that one of the boxes was misplaced, the second day another box arrived. Over the weekend the trampoline was put together only to find 5 different scratches, dints and damages throughout the trampoline. Called customer service to initially be informed they could only 'touch up' the trampoline, then was informed they would send out new frame however I would need to pay for the refit / labour of taking it apart and putting it back together which i refused. Today end of April have been told due to Covid they can not come out and replace it and will also not compensate via $$ as its only cosmetic damage. As a customer I have paid just under $2k for a brand new trampoline and would expect it to be brand new, if damaged would expect to be compensated for a damaged trampoline and for the inconvenience and numerous chasing let alone the extra cost of $199. An arrogant company with no customer satisfaction, particularly dealing with the company directly.