Audio Unit fail three time in less than 3 years plus electronic parking break issue (Highlander MY15 – My navigation/audio unit has constantly given us issues since we bought this Highlander model back in 2015. The unit has automatically reset the system a couple of times during last three years of ownership which wiped out our personal preferences.

The unit display "fatal errors" message in December 2015, which dealer reset the system to fix this issue. The unit again display "fatal errors" message again in September 2017 and consequently the unit was replaced by dealer. Again, the replaced unit display "fetal errors" in March 2018 and Hyundai dealer decided to replace with another unit, rather than identifying the underlying problem with this issue. The audio unit shut itself off during the Easter while found to be working again next day. In additions, our Map has not been updated since late 2015 despite servicing at Hyundai dealer and Hyundai has not released Map update according to the dealer. Complimentary Sat nav update as promoted by Hyundai is misleading representation as far as I am concern.

On top of that, the vehicle was stranded on our driveway once due to its electronic parking break being locked in placed. We have to sent vehicle on the flatbed truck to the nearest dealer which was found to be "software" issues with electronic parking break.

Consideration the price tag of $55,000 on this vehicle, we are disappointed with Hyundai for its quality and after sales services provided.

We recently brought another vehicle and decided to stay away from Hyundai brand.