Billi

Terrible products!!!. After two years and 2 * $200 water filters that are mandatory to buy or the unit wont work, the heating element failed. The… Read more

cost of the call out fee $170 plus $45 for every 15 minutes was INSANE. What product FAILS after 2 years!! and you need to spend 1/3 of the cost of the unit to repair it !!!

Well a quick search and I found the IDEAL fix, the Breville system which stays on my bench-top and cost me LESS THAN the mandatory Billi water filter you need to buy each year!!

The Breville does exactly the same job, i.e. provides hot water (much better system as you can change the temperature and volume of water) and filtered water and at 1/10th the cost of a basic Billi.

Just nuts !!!

our Billi tap heating element failed after about 18 months of fairly light use. Products fail, so its what happens next that impacts an… Read more

organisation's reputation . I lodged a warranty claim on line, and with proof of purchase, and installation, the repair was organised swiftly by Billi staff, with no hassle. A couple of SMS's to agree date and time frame and all done.

Handy, but high cost and short life – Our Billi tap system produced instant boiling and chilled water. It lasted 6 years, replacing the Zip unit that lasted 8 years. These units are handy… Read more

when they work well, no need for a kettle. We used ours for cold filtered water, which worked quite well but turns ambient after filling one 600mls drink bottle (you have to wait a couple of minutes for it to cool down again). The main drawbacks are the high cost and poor longevity. These units are expensive ($3000 cost 6 years ago, $4000 today, about $1000 more for Zip). The filters are also expensive ($200, last one year) and servicing is expensive. While the Zip unit lasted two years longer than the Billi, it overheated and damaged the cupboards under the sink. The Billi unit was also not trouble-free. While these systems are convenient, they are complicated and the poor quality/longevity does not justify the cost.