Billi

I have had my Billi unit for 6 years and I still maintain that it was the best purchase I have made for my house since completing my renovations. I… Read more

have had 2 minor problems with the unit, both times the service team were super helpful and my issue was fixed within a couple of days.

The company I work for is also a retailer for Billi, and I’ve found it their sales reps, particularly Kevin to be extremely helpful and knowledgeable. He is happy to assist with anything technical and provides great product training to staff. Personally as a consumer and seller I have had nothing but good dealings with Billi and highly recommend them

Handy, but high cost and short life – Our Billi tap system produced instant boiling and chilled water. It lasted 6 years, replacing the Zip unit that lasted 8 years. These units are handy… Read more

when they work well, no need for a kettle. We used ours for cold filtered water, which worked quite well but turns ambient after filling one 600mls drink bottle (you have to wait a couple of minutes for it to cool down again). The main drawbacks are the high cost and poor longevity. These units are expensive ($3000 cost 6 years ago, $4000 today, about $1000 more for Zip). The filters are also expensive ($200, last one year) and servicing is expensive. While the Zip unit lasted two years longer than the Billi, it overheated and damaged the cupboards under the sink. The Billi unit was also not trouble-free. While these systems are convenient, they are complicated and the poor quality/longevity does not justify the cost.

our Billi tap heating element failed after about 18 months of fairly light use. Products fail, so its what happens next that impacts an… Read more

organisation's reputation . I lodged a warranty claim on line, and with proof of purchase, and installation, the repair was organised swiftly by Billi staff, with no hassle. A couple of SMS's to agree date and time frame and all done.