Harvey Norman

Very disappointing after-sales support from Harvey Norman. We purchased a Samsung 12kg Bespoke washing machine from Harvey Norman in May 2025.… Read more

Around 16 months later, the machine developed a significant leak.

Samsung rejected our warranty claim, alleging that a “foreign object” caused a cracked drum, despite no foreign object being identified or produced and, in our view, no adequate evidence being provided to substantiate customer misuse.

After Samsung rejected our escalation, we contacted Harvey Norman because they are the retailer we purchased the appliance from. Harvey Norman lodged the matter back through Samsung, Samsung rejected it again, and that appears to be where Harvey Norman’s assistance ended.

We purchased the appliance from Harvey Norman, not directly from Samsung, and expected considerably more support from the retailer when an expensive appliance failed after only 16 months.

Instead, we have been left with a leaking washing machine, a rejected claim and a $220 technician charge, and are now having to lodge the matter with Consumer Affairs Victoria ourselves.

Extremely disappointing customer service and after-sales support. I expected Harvey Norman to take greater responsibility for helping resolve an issue involving a product they sold.

Bought the gaming chair February 2023 less than 2 months use and base cracked. HN replaced it after weeks of back and forth. 3 years later… Read more

replacement base has now cracked and gas lift now touching ground again. For the money you'd hope the build was better. Funny they're still for sale 2026 at a reduced price. Chair doesn't get daily use as I work away for a month at a time. Wouldn't recommend.