Kiehl's

Painfully slow deliveries - Find a better solution if you are looking for reliable on time dispatch and deliveries – While Kiehl's undeniably offers some excellent products, their ability to fulfill and deliver orders promptly leaves much to be desired. This… Read more

persistent issue tarnishes the overall customer experience, making it difficult to fully appreciate their product quality.

I placed an order on December 1st, and as of December 9th, the items have yet to arrive. This extended delay, spanning over a week, is both frustrating and unacceptable, especially for a well-established brand like Kiehl's. Given their reputation, one would expect a much higher standard of service and a more efficient logistics process.

Timely delivery is a fundamental aspect of customer satisfaction, particularly in an age where consumers are accustomed to rapid shipping from competitors. Unfortunately, Kiehl's seems to lag far behind in this regard. It's particularly disappointing because the delays appear to be a recurring issue rather than an isolated incident.

While I appreciate Kiehl's commitment to crafting quality skincare products, their inability to deliver orders in a timely manner significantly undermines the trust and loyalty of their customer base. I strongly urge Kiehl's to prioritize improving their logistics operations—whether that means partnering with more reliable delivery providers, increasing transparency regarding delivery times, or implementing measures to streamline order processing.

Until these issues are resolved, I cannot recommend Kiehl's to anyone who values prompt and reliable service. While the products may be worth the wait, the frustration caused by such delays makes the overall experience less than satisfactory.

Great for mature skin – With mature skin, it is often difficult to find something that leaves my skin feeling hydrated but not greasy or sticky. This oil-free gel cream is a… Read more

pleasant surprise and I'm converted. It won't get rid of my 'experience lines' but it certainly makes my skin feel great.

Excellent – By far one of the best hand creams I’ve ever used. Although this cream is rich and thick it sinks it extremely well. I only apply hand cream at… Read more

night when I first get into bed so I need something that’s going to hydrate and repair my dry hands and cuticles overnight and this does the job perfectly. Aveda is another one of my favs and I’m keen to try Aveeno’s based on the reviews.

Scam! – Received an email from Kiehls saying that they would give me this lip balm for free on my next order as a birthday gift. Placed an order for my… Read more

normal face wash and skincare prior to actually needing it to take advantage of the birthday freebie (always nice to get a freebie). Also used a 10% off voucher that I’d accrued and a coupon code for the moisturiser I’d ordered.

Received my order, no lip balm.

Contacted their costumer service team who told me that a toner that I’d received was my substitute birthday gift. I didn’t want toner, if I’d been offered toner as the birthday gift I wouldn’t have ordered. I was told buy the lady who was ‘helping’ me that they can substitute the birthday gift - my email didn’t say this (apparently it’s in the t&c’s ). I explained to her that I felt ‘ripped off’ and ‘scammed’ to which she responded that I’d used three offers on this order basically insinuating that I should be thankful for what I had. Missing the point!

You told me I’d get something, based on that something I placed an order, you then changed that something. Really disappointing and dodgy in my opinion.

I was told I can return my whole order for a refund if I’m not happy. Really?

Your customer service is bloody awful. For the sake of a $16 lip balm you’ve lost a customer.