NordicTrack

Extremely disappointing experience, and I would strongly recommend never purchasing their products. After more than a month dealing with a complete… Read more

operational disaster, consumers deserve to know exactly what happened trying to purchase a NordicTrack treadmill in Australia through iFIT Australia.

This involved a complete breakdown in: customer service; contractor management; logistics; communication; accountability; and operational oversight.

On 27 April 2026, I purchased a NordicTrack treadmill through Rebel Sport for approximately $2,000, including additional payment for “professional delivery and installation”.

I paid extra specifically to avoid problems and expected a premium experience from what presents itself as a premium international fitness brand.

Instead, this became one of the most frustrating and unprofessional consumer experiences I have ever encountered.

The original treadmill was delivered within two days. Unfortunately, everything went wrong the moment the installers arrived.

Despite having: a fully prepared garage; commercial-grade gym matting installed; a clearly marked installation area; and plenty of indoor workspace available, the installers attempted to unpack and assemble the treadmill outside in drizzling rain on a rough pebbled driveway. I personally watched the installer aggressively cut packaging while rushing the assembly process, scratching and damaging the treadmill before it had even been properly installed. The treadmill was damaged through to the metal on day one.

From there, the situation spiralled completely out of control. After immediately reporting the damage and requesting replacement of the machine, I dealt with: failed pickups; no-shows; repeated delivery failures; last-minute texts; contractors with no idea what was happening; zero communication; and having to personally chase every stage myself.

One pickup booking resulted in me taking an entire day off work waiting at home for nobody to arrive.

Another time, I received a random message saying installers were on their way after I had already travelled hours away for work, forcing me into multiple phone calls trying to stop a delivery nobody had properly coordinated.

Consumers are sold the NordicTrack brand as a premium, professionally managed fitness company. In reality, what I experienced was a complete inability to manage: contractors; delivery coordination; customer communication; escalations; logistics; and accountability.

After the original treadmill was damaged, I was encouraged to purchase a second upgraded treadmill directly through NordicTrack/iFIT to supposedly ensure the issue would finally be handled correctly.

Trusting those assurances, I paid another $1,999 directly through NordicTrack/iFIT before even receiving a refund for the original treadmill.

That left me almost $4,000 out of pocket while still not having a working treadmill. To date no refund of money into my account - again its me who will need to go sort this out again big surprise.

I was told the replacement process would now be handled professionally.

Instead, communication became even worse.

Once again, I had to personally chase up third-party contractors just to find out whether the treadmill was even arriving. Only after repeated follow-ups did I receive a vague text message from somebody “texting on behalf” of a contractor saying they will receive the treadmill “sometime this week” and asking whether installation could happen the following month on the 3rf of June.

To put this into perspective: the original treadmill purchased on 27 April was delivered within two days; the replacement treadmill purchased directly through NordicTrack/iFIT on 20 May was supposedly being installed on 3 June; and from the original order date through to the proposed installation date, the total timeframe would have been 37 days just to successfully supply and install a treadmill. Thirty-seven days, for a treadmill.

Meanwhile, I:lost consulting income; took multiple periods away from work; spent countless hours dealing with emails, phone calls, reports, photos, and follow-ups; and was left without equipment I use daily while working from home. There was:

no urgency; no accountability; no communication; no coordination; and no ownership of the issue.

Eventually, after reaching breaking point, I formally cancelled the order and requested a full refund because I had completely lost confidence in the NordicTrack brand and the iFIT operation in Australia.

I am now commencing legal action. A formal Letter of Demand has been drawn up relating to: contractor negligence; repeated delivery failures; financial loss; lost wages and consulting income; excessive delays; communication failures; and breaches of Australian Consumer Law consumer guarantees.

This was a complete systemic failure from start to finish. I would strongly recommend never purchasing their products. I will provide update regarding legal action.

Love it!! – Perfect in every way and so much better than exercising outside, no bumby or wobbly footpath. Used daily for last 3 years by the whole family. Amazing value, so many options.

No issues – Works well, no issues. Used for running and walking. Built in fan doesn’t do much especially as that’s where you put an iPad. Folds up and down easily when not using