Premium Showers & Robes

WARNING - Premium shower screens and robes do not support their own products. I purchased a 'Glide' shower screen in 2015. This is a glass screen… Read more

with a sliding glass door supported by a metal track with rollers. In the past 10 years I've had to replace both rollers as the plastic 'tyre' fitted to the roller breaks causing the door to jump or jam when opening or closing. The first roller failed in 2018 and I was able to purchase (with some difficulty) two replacements from Premium Oz. Both of these have now been used and I have been trying for the past 5 weeks to source spares for the inevitable next failure. Three phone calls to Premium Oz with promises that they will call me back. They never call back. Today I told the receptionist that I was going to post this review to which she accused me of being abusive. I was then put on hold until [Name Removed] came on the line and told me that the track and roller assembly fitted to my door has been discontinued and that under consumer law their company is only legally required to support their products for 5 years. The current 'Glide' door sold by Premium Oz has a track assembly which is not compatible with my door. [Name Removed]' advice "buy a new shower screen". DO NOT BUY FROM PREMIUM OZ IF YOU EXPECT AFTER SALES SERVICE!

Wish I had read these reviews earlier – Wish I had read these reviews earlier. So I am clearly not the only one frustrated . Chipped particles, and raw saw dust damaging my clothing. ..but… Read more

this is how we make them is the response from management. I suggest you take out drawers at showroom and study well. Yes not common practise..but a suggestion. Then you may possibly walk away and agree the best decision you will ever make.