Premium Oz

Excellent service from start to finish – We used PremiumOz for separate wardrobe fitouts twice in 3 years and we were satisfied both times. Michael is a gun with quoting, the process is super smooth, jobs were scheduled in and installed on scheduled date. The installers even called in advance to let us know they were on their way. The quality is good, the fit and finish excellent and the… Read more

prices are very reasonable. I see others have left bad reviews, but in all honesty, I cant recommend them enough!

Perfect fit, installation and durability – Shower is perfect; looks good, works well, easy to keep clean after a few years. Wardrobe is more recent and looks amazing. It was installed to manage all our requirements, easy reach, well laid out and everything slides smoothly. Back splash in kitchen- best investment.... easy to clean, gleams, enhances the whole room and fits like a glove. … Read more

Service was appreciated- measured and re measured, installed, cleaned up and ensured we were happy.

Very happy

Thank you

"parts not fit for purpose 1 out of 5, reviewed on Dec 09, 2016"..Deja vu! – In response to the review.."A builder organised the installation of shower screens a few years ago. Installer damaged floor tiles. Similar to another reviewer, the plastic cover of the hinges fell off and the magnet hinges rusted on both shower screens causing the hinges to bulge and distort. As the hinges were installed in shower screens which… Read more

will get wet, they were not fit for purpose. A shower screen is not something you expect to replace every few years. When we rang to ask about the problem we were told we were out of warranty and they would charge $180 to visit! I would have thought that the parts would have been recalled and they would have phoned us to offer to replace them!"

Our experience was exactly the same!When I purchased an 18 month old home the shower hinges in both showers had already started to rust in the same way as above customer. Apparently the parts are well known in the industry as poor quality ( I asked other 2 suppliers and both informed us this company's hinges are not fit for purpose) and yet this company continues to supply them. Consumer law protects us surely with what is considered "reasonable" and I agree, replacing shower screens every couple of years is not reasonable.

Shocking!!! – They installed a wardrobe that did not meet the specification and brief that I agreed to, when I questioned them and refused to pay because I was not satisfied, it took 4 months to get a response from management on how they would fix the wardrobe. There service is terrible and I will never use them again!

Couldn’t even get a quote – Called Premium as we had wardrobe installed at another house by them a few years ago and it was OK. Was told that they would not quote for a house that didn’t have off street parking for OH&S reasons ( note other house didn’t have off street parking). House is in Port Melbourne, all they have to do is park out the front, there’s heaps of parking… Read more

and they would unload straight into the house. It would be no more than 3 meters. They wouldn’t even discuss what access there was it was just a blanket no we won’t unload onto a road.... which they wouldn’t have to do.

50/50 – To be 100% fair- in 2014 we paid for our master wardrobe to be fitted our. The initial guy was great, and drew up the plan. After that 2 guys came to do the fit. These guys were average and my side was not exactly what we ordered, given it was minor I left it, the wardrobe was in so I didn’t want it all ripped out for a height issue. A few… Read more

months later my clothes fell off the rack a few times and they came back to apply a brace, happy days.

Fast forward to 2 weeks ago- the top rail and my clothes fell down. On inspection this happened because the wood supporting the rail was glued not screwed into the wall.

So I called and I was told “I must have overloaded it” and I’ll see if sales will fix it as I’m out of warranty. So then many calls to find out the outcome. Eventually I again spoke with the customer services manager.

No apologies for avoiding my calls, no apologies for not having anyone call to let us know if a repaire person was authorised. Again alledging I must have overloaded it and then refused to give me her bosses name. Poor interpersonal skills. They then offered a repaire. My husband felt bad for all the grief and repaired it himself.

We like the look and functionality- we liked the price, however attention to detail and durability leave a lot to be desired.

Customer relations definetly poor

Worst service, don't waste your time! – We found the service to be terrible. The lady in the shop front in Geelong is blunt and unhelpful. The gentleman (Barry) who measured up the job initially was excellent, although we were told he moved on when we tried to organise for the 2nd robe to be fitted. once the 2nd robs was finally installed, the glass doors had scuff marks, the… Read more

top rail a large scratch and the inside rail also had a scratch.

I've made numerous calls to have it rectified, and was told by 3 staff that it would be done that week. That was over 2 months ago.

Do not waste your time with this company! It's wasted so much of ours.

parts not fit for purpose – A builder organised the installation of shower screens a few years ago. Installer damaged floor tiles. Similar to another reviewer, the plastic cover of the hinges fell off and the magnet hinges rusted on both shower screens causing the hinges to bulge and distort. As the hinges were installed in shower screens which will get wet, they were not… Read more

fit for purpose. A shower screen is not something you expect to replace every few years. When we rang to ask about the problem we were told we were out of warranty and they would charge $180 to visit! I would have thought that the parts would have been recalled and they would have phoned us to offer to replace them!

Rolled The Dice – Given negative reviews on ALL shower screen replacement companies, 'rolled the dice' on Premium following showroom visits to several providers. Obtained a couple of quotes & decided (with some reservation) to go with Premium due to good advice from the showroom & sales employees - although the quote was slightly higher from Premium (gut… Read more

decision).

New Shower Screen fitted within a couple of weeks - Totally Satisfied with the new screen & process.

Pheeeew.

Wasn't even able to get a quote – I went into the Premium Oz store in Springvale and organised for a rep to call me to give a quote. I was told they would call within 24 hours. 9 days later the rep finally called to organise a quote for 2 days later at 12pm. Got a call from the rep at 1:50 to say he was running a bit late and he could be three in 5 mins. I told him not to bother… Read more

because his behaviour was quite poor and he didn't seem to care and didn't even offer an apology. Don't use this company!

Lost my money! – A terrible experience, have been waiting several weeks and called. They lost my payment! Now expecting another 2 weeks before it is finally installed. A poorly run and operated company!

Avoid at all costs – Had a warranty claim on the vinyl covering on some robe doors, they wanted $ 215 to come and look at them , at the same time we were told they would not be covered as the vinyl was a moving part and was only covered for 12 months. Will see them in V.C.A.T. NOT HAPPY !!!!!

Incredulous service and communication – Pathetic at every level of response. Impossible to purchase from due to their complete lack of communication and customer service. Not even rateable. Do not try this company. Your life will be better for it.

Substandard materials – Low quality materials, shoddy install and clumsy management make this one of the most regretful purchases in our home renovation.

Better than the rest - A pleasant experience, simple and straight forward – I read these reviews and I have nothing but praise for Premium Showers and Robes. We made an informed decision by getting 4 quotes. Premium were not the cheapest but we felt more comfortable to go with them than the the other quotes due to the knowledge and design from the consultant Dave.

PATHETIC CUSTOMER SERVICE & POOR QUALITY – Had wardrobes installed, I could write a long story but I'm only just warning other people who are thinking of purchasing through this company to think twice! Because there cheaper, spend a little more and go through somone more reliable and with better quality products . And if something goes wrong good luck! Damages to your home seems… Read more

acceptable to this company no care factor what so ever. And customer service is pathetic I im not even sure how they still operate.

Very Poor Quality – We had two shower screens and three wardrobes done 2yrs ago. The upper magnets in the shower screens had to be removed as both fell down and made the doors very difficult to open. A plastic end cap broke off one of the lower doors 6 weeks after installation and was told there was no replacement available as the screens had been discontinued.… Read more

(Really?) If they were I can understand why. Garbage. The wardrobes, well, don't bother to design or request anything for the internals e.g. adjustable shelves, rack heights, space for a specific items etc. Or you will be told - we normally do it this way. And they did. Big disappointment.

Bad experience with Premium Oz!! – We got our quotes for bedroom wardrobes. Firstly, we were told that we will get our wardrobes in Dec 2015 as there was an opening in the schedule. However on the day of the appointment, no one turned up! Called one of your sales rep and there was a mixed up. The order wasn't sent out to the factory. We were then told by the sales rep that he will… Read more

try to get our wardrobes in January after the Christmas break. It is almost the end of January and we still haven't gotten our wardrobes yet. We have been living in boxes for more than two months!!

Absolute rubbish customer service!!! – I cant believe companies like these aren't yet bankrupt! Total embarrassment you are couldn't even give me a quote after 2 weeks of phone calls!!!! Even made my way to the showroom to get a price and they still couldn't give me one. Too hard to do your job is it? And heard the receptionist making fun of a client will she put them on hold..pathetic. Thank god because I got excellent service at Smart splashbacks

Poor service poor quality poor attitude – Had two bedrooms wardrobes done over a year ago, huge gaps in doors which still have not been amended. Could not figure out why when we opened the wardrobe doors there was a cold breeze (read gale) blowing through, until we took out the draws to find they had hacked our skirting boards off and left NOTHING there - you could see to outside - under… Read more

our house! When I called sales person to report this he pretty much laughed in my face and said 'well ill have to come out to look at that won't I?'

They also installed draws wider than the doors, so you can not open the internal draws unless you have both cupboard doors open... to fix was too much trouble so we have left it, but it is annoying and a big mistake on their behalf.

Chipped boards, hacked plaster and skirting boards, poor workmanship, zero care factor

Yes the were a couple of hundred cheaper than anywhere else, but you truly get what you pay for.

I recently tried to raise these issues again, but there was zero interest or commitment from the sales guy. We were desperate for some storage and on a tight budget + i didn't do my research/ check reviews properly.. big lesson learnt there.

I'd save for a little while longer and go with someone else next even if it meant waiting a little longer.

Absolutely pathetically useless – Called up for a quote, was advised that a sales rep would call me back. After one week passed I called up again, gave all my details again and still haven't been called back and another week has elapsed. What I find hilarious is they already had ALL the measurements of the wardrobe already, as they installed ALL the robes originally (it is a… Read more

new townhouse development). I confirmed this with them both times, and I would've happily purchased over the phone had someone had the competence to call me back over the phone.

If it's this painful to get a quote, I can only imagine the incompetence of the company. That customer service is woeful, and just not acceptable.

Spend a few extra dollars and go elsewhere, this place is a circus and I must've talked to [name remove] the clown on the phone.

Worst Experience – They have installed my wardrobes and shower screens. Quality is so poor and the customer service is pathetic. Never ever go to them. Its better to spend bit extra and go somewhere else.

Very Happy with our new wardrobes! – To finish off our internal rennos we recently engaged Richard who works from Premium Oz's Dandenong store to replace the old swinging door type wardrobes right through our house (4 in total) with sliding mirror wardrobes to create extra space and they look brilliant. [name removed] and his team did a cracking job and I'd highly recommend Premium Oz's services. They were on time and got the job right first time. No issues at this stage.

terrible quality wardrobes, mirrors, shower screens and splashbacks – We recently renovated and our builder used Premium Oz for our sliding robe doors, showerscreens, mirrors and splashbacks. This mob are the most incompetent people I have ever come across. They have no idea of what a quality product should be. Shower screens measured incorrectly, sliding robes measured too short so that there was no overlap in… Read more

the width and all rubber stoppers are at least an inch too short, mirrors damaged with what looks like writing etched into it and splashbacks all made in the wrong colour. It's ridiculous, no attention to detail. We ended up getting shower screens and splashbacks removed and redone by another company ourselves. We are yet to deal with the mirror because we know it will be futile, we simply won't pay the builder and they can deal with it. Sliding robes were redone but the short rubber stoppers were ignored. We will follow up directly with Premium for robes to see if they will change them as in their showroom they claim to give a 12 month warranty. My recommendation, don't go near them - not worth the stress or hassle. nothing, they are hopelesd everything, there is not one thing they got right.

Lack of communication – We have ordered mirror for the bathroom, splash back in the kitchen and wardrobes. The wardrobes have been installed and have no issues with them. However, we are still waiting for our mirror and splash back after ordering these a good month and a half ago. The staff who I have spoken to over the phone are rude and when voicing my concerns they… Read more

hold no accountability and pretty much hung up on me. We organised to finally get our mirror in tomorrow at the beginning of the week and I just got a call asking when the mirror was supposed to be installed. They said Friday wouldn't be possible but then he called back and said it would be installed thankfully. We have called about our splashback and the staff have not returned our calls. This has been a very drawn out and tiring process.

Not organised and have to keep chasing for installation/measurement times.

Absolute junk – Shower screen binding & very dangerous, I have young kids. Glass door don't line up with fixed panel beside it. Mirrors not straight, wardrobe tracks cut too short. They said their coming out to repair twice so far and no one turned up. Don't even think about using them their just cheap and nasty. No pride and no respect.

Do not buy their wardrobes!! – I have never dealt with a worse company ever. The robes we purchased are so cheap looking with the worst drawers possible. You would be better off buying from Ikea for a quarter of the money. The Customer Service manager is the rudest person you'd ever deal with so expect zero after service and no one will take responsibility for the substandard… Read more

robes. Do your homework, go to a showroom and check them out thoroughly as I'm sure you'd go elsewhere. I just wish I was given this advise before paying thousands of dollars for rubbish!

Everything was wrong ranging from the designer, installer and everyone else you deal with.