Best Public Sector Superannuation Funds in South Australia Adelaide

I want to do a part roll over to a different fund. I have done this once before and it was an incredibly painful process that took many attempts. … Read more

The folks at ART that process these forms find one issue and immediately reject your request to transfer. They don't review the form its entirety and advise on the one or more issues with your completed form. I saved all the documents from last time i requested a transfer and that includes the Transfer form, Personal ID, bank statement, proof of fund name etc so I knew what I would need to do the next time. You have to mail your form to ART so there's 10 days lost. But what is really annoying this time around is that my request was rejected as I haven't included all the forms. The email I received (copy attached) says "Thankyou for sending us your incomplete form" ! But there is no mention of what forms I've not included. Remember this isn't the first time I have sent a roll over request. I didn't send an ID verification this time as the form said if you have sent it previously you do not need to send it again (within a time period with which I am within). I never sent the first 2 pages of their form as they are instructions! So what form/s have i missed off? Their useless correspondence doesn't advise me,.... Stay away from Australian Retirement Trust they are incompetent. Oh, one more thing to add,... i had an "0" birthday recently and again I received the most ridiculous correspondence from ART,.. it generally said, from memory as I was getting older ART will automatically move my portfolio to a balanced portfolio.... id be lucky to keep a $20,000 balance with them why would I bother or even need to shift some a small balance to a balanced portfolio,...... i'll say it again,.. stay away from ART.

Had reason to talk to Jason from esss he answered all my questions fully and was extremely helpful on the phone. He is a credit to esss

Terrible, during the merge from Telstra Super, they send all this literature etc , telling us how its all warm and fuzzy, wwith Telstra Super youd… Read more

get retirement money day after it was process from account, with Aware super you dont get them for 5 days, their warm and fuzzy literature stated 1-2 business days, obviously so that Telstra members that would find this unacceptable dont move their money elsewhere, but now they will lose my money, what a pack of liars Aware super are

Finally got a response that should have been explained during and before the merger

Don't even bother. I was paying increasing fees for a policy they where actively decreased without my knowledge or consent. You took my money for my super insurance and COMPLETELY RIPPED ME OFF. DON'T TRUST THESE CRAP. TAKE ME TO COURT I DARE YOU.

Need an app! – It's been long enough now and I've been a member for 30 years, even been on paid focus groups for SuperSA where I suggested years ago that they needed an app. And STILL no app! Why? This is 2024. Members need an app.