Best Industry Super Funds in South Australia Adelaide

Comparative to other superannuation returns + great website + great advice team + health 2nd opinion free advice + lots of information seminars

Terrible customer service. Terrible website with little information. Some of the information is incomplete - if you can find it. Increases your risk… Read more

of poor decisions and losing money (happened to me). Calling them does not help since their call centre simply repeats what's no the website.

Very informative and helpful for my first super meeting. Found out some important things that I had missed.

I am so happy with QSuper as all my questions were answered promptly and professionally. I appreciated their understanding of my situation. My… Read more

queries were answered in a timely manner. Deducting any funds I have required were streamlined and sent through swiftly.

I've been with this firm for about 16 years now, I think, and they have always been incredibly helpful and patient, even during the long and messy… Read more

process of tracking down all of my many different superannuation accounts and consolidating them. More recently, though, I just can't say enough about the help and the kindness of my Client Service Manager, Jenet Pyliotis. I am not an easy client to deal with, being pretty well challenged in the matter of filling in forms and of anything financial, but Jenet never wavered in her unfailing patience and her ability to explain complicated matters in terms that a layperson can understand was truly legendary.

I lived in Australia for almost nine years and had two super funds during that time. The last one was Cruelty Free Super, and I can't recommend them… Read more

highly enough!

They consistently provided prompt, friendly, and genuinely helpful customer service. Every interaction felt personal, with a clear commitment to making sure I understood everything as a customer.

It's rare to find a super fund that not only aligns with your values but also delivers such outstanding support. I truly appreciated their approach over the years and would wholeheartedly recommend Cruelty Free Super to anyone looking for a compassionate and professional superannuation option.

Thank you for the fantastic service!

Coming up to financial year end I visited my REST Super account and discovered overcharging fees had been credited to my account. No comment, no… Read more

advice, no apology! This continued a lamentably poor level of support, communication and investment performance over 8 years so I decided to withdraw my funds. Easier said than done! I completed all of the requisite online forms. After a fortnight I visited the account online.. nothing had changed. So I reached out on the REST App which is totally useless with AI Bots not well trained or user friendly! I eventually talked to a real person after an hour and was assured all was in place and to expect the funds to be in my nominated account within 5 working days. After over 10 working days nothing has changed. The bots are in charge and totally useless! The two human service representatives assigned by the bots never picked up! I am about to lodge a formal complaint with AFCA.

If i could give CBUS less than one star i would. Already reported them to the ATO. Beware.. IF YOU EVER WANT TO SEE YOUR SUPER AGAIN, DONT GO WITH… Read more

CBUS!!!

I received approval to have my super released by the ATO, yet CBUS even after numerous escalations and prioritizing my case with case managers calling me (from India), they are still full of excuses as why my application hasn't been processed and my super released.

Discussing behavior by a so called reputable super fund! Absolute bunch of thieves.

The minute my super is released, my whole family is moving from CBUS to another fund. Absolute joke of a fund

Setting up beneficiaries is a nightmare with Hostplus After 55 years of age you transfer your accumulation account into a retirement account, which… Read more

will probably just have a non binding death benefit nomination attached to it.

After a number of years in retirement you start to think deeper into beneficiaries and find that a Reversionary Beneficiary is a better option. So you contact Hostplus and ask can I have a Reversionary Beneficiary on my retirement account and not a non binding death benefit nomination.

Hostplus answer NO, you will have to close your retirement account and open a new one and in opening the new account we will treat you like a brand new customer and you have to put every bit of personal information back into our system.

Holy cow you say.

So you bite the bullet and start creating the new retirement account.

Once that is all setup you think even deeper into beneficiaries, and decide it would be easier when both you and you partner pass way to have your children nominated as secondary beneficiaries. So you contact Hostplus again and ask for a Binding Death Nomination to be added to your account. The answer is NO, you have to close your retirement account and open another one, but you can't have both Reversionary Beneficiary and Binding Death Nomination on the same account.

With other super funds you can setup both without closing the account and the Reversionary Beneficiary takes precedence over the Binding Death Nomination.

Time to leave Hostplus.

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my… Read more

pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super.

My experience with AustralianSuper has been extremely disappointing. I received inconsistent and contradictory information from multiple… Read more

AustralianSuper representatives about concessional and non-concessional contributions, leaving me with little confidence in their knowledge or handling of these transactions. I believe this resulted in my $15,000 concessional contribution being incorrectly recorded as a non-concessional contribution, triggering my bring-forward arrangement and potentially costing me the opportunity to contribute a further $165,000 as a non-concessional contribution.

What has been even more frustrating is AustralianSuper's handling of my complaint. Despite lodging a formal complaint, more than one month has passed without any contact, leaving an issue with significant financial consequences unresolved.

The complaints department has been woefully inadequate. Despite lodging a formal complaint and sending two follow-up emails clearly marked URGENT, I have received no contact whatsoever. The complete lack of acknowledgement, communication and urgency is unacceptable, particularly given the significant financial implications of my complaint.

Steer well clear of Australian Super!

Regrettably, CareSuper is no longer recognisable. The recent merger has undermined its core principles, delivering outcomes that disadvantage… Read more

existing members rather than support them. The “care” that once defined CareSuper is no longer reflected in its actions.

As a Foundation Member of CareSuper, I joined over 20 years ago when the fund was run by professionals, for professionals. At that time, there were clear eligibility criteria that ensured members benefited from lower insurance premiums due to the low-risk profile of the membership base. Performance was strong, and the fund’s values were evident in how it operated.

The recent decision to merge with Spirit Super—whose primary membership base includes higher-risk industries such as the motor industry —has significantly impacted long-standing members like myself. As of April 2026, insurance premiums for many professional members have effectively doubled.

My personal circumstances have not changed. I remain a qualified professional, with extensive experience, ongoing membership in a recognised professional body, and a low-risk work profile. While I now work in a regional area for a boutique organisation and earn less than metropolitan counterparts, I am being required to pay the same elevated premiums as members in high-risk manual labour roles. This does not reflect my individual risk profile and is fundamentally inequitable.

I have raised these concerns directly with CareSuper, but unfortunately, the negative affect on existing members has not been given any consideration. As a result, I am left with no confidence in the fund’s direction and its commitment to its members and am in the process of transferring my superannuation and insurances elsewhere.

They use MetLife for their insurance and that is an absolute disaster. Months of lies by MetLife and still gotten nowhere. Any fund that uses MetLife should be avoided like the plague.

This super provider is up there with worst I have been with, I have reached 65 and need to access super after losing family member recently, sent… Read more

withdrawal form along with certified id 5days ago by express post only to be told they haven't received which I know this was delivered to their box, they are so hard to get hold of on phone and take so long to reply to emails if at all, extremely disappointed with their non service and ignorance, Stay away use another company maybe Australian super, these people don't care..

WARNING!!!!! DO NOT, I REPEAT DO NOT INVEST YOUR MONEY WITH THIS LOT. 1st up, they sent me 2 account numbers. I registered with one then they tell… Read more

it's closed. I didn't close it. The 2nd one, which was supposed to be the actual one wouldn't register. My job put in over $100... it's nowhere to be seen. They've stolen it. The admin sucks. They talk over the top of you. They put in my birthdate wrong and to change it I've got to print out paper work, run around finding someone to verify that it's me, get and declare a stat dec. Really, they're full of cr#p. Don't trust your money with them.

Average returns. Terrible customer service. Over a month to transfer funds to SMSF.

"Navigating the Nightmare: My Struggle for Insurance Access with REI Superfund" – **Review of REI Superfund** I recently had a troubling experience with REI Superfund that I feel compelled to share. After receiving a diagnosis… Read more

that rendered me unable to work, I attempted to access my default Total and Permanent Disability (TPD) insurance. To my dismay, I was informed that I did not qualify for coverage because I supposedly did not work for a Real Estate agency. I promptly provided evidence of my employment in the sector, yet they repeatedly referred back to their policy, dismissing my eligibility.

According to their own policy, I meet all the criteria for default insurance cover: 1. I am aged 25 and above. 2. My account balance has exceeded $6,000 at least once. 3. I have never canceled my cover, nor has it ceased. 4. A contribution was made after my balance met the $6,000 threshold.

Despite this, REI Superfund has consistently refused to provide me with the necessary paperwork to access my claim. Now, six months later, they are suggesting that I withdraw my superannuation, effectively absolving themselves of responsibility.

In frustration, I contacted the Australian Financial Complaints Authority (AFCA) due to their lack of response to my complaints. I also hired a superannuation lawyer who has indicated that their practices may be illegal and that this matter needs to be escalated further.

While I acknowledge that the funds are managed well financially, I strongly advise anyone considering accessing their insurance through REI Superfund to think twice. The process has been incredibly frustrating, and I fear that many others could face a similar situation, potentially leading to financial ruin before they receive the assistance they rightfully deserve.

I am deeply disappointed with my Super fund in the handling of my withdrawal request from my Accumulation Account. I provided all necessary details… Read more

that the form required and provided a copy of my bank details. When I called ,I was told that the application was not received. I then had to send another form under registered cover. I received a message that the bank details were a screenshot and therefore no payment could be made. I find this as pettiness by NGS...since I provided all necessary details in the form and the bank statement was not a screenshot. I have since seriously urged someone who knows what they are doing and to respond to the present status of my claim in one way or the other. Pending on the response I will consider moving my super to another fund which may treat me better and with empathy.Members take note...this is not where you'll likely to get any reasonable service. An organisation that will frustrate you on your withdrawal...very poor service...

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Trustee - Fails – The Insurance Team were against me from the start of the TPD claim. Sisters and brothers do your homework before a claim please. Been a solid… Read more

backbone of the union movement since the BL days, safety net when something unexpected happens!! Chewed up, kicked while down and out, then kicked again by the trustee (union members) who simply rubber stamped its insurers decision to decline the claim. Dirty, Disheartening, and would have Cummo in disbelief¿¿ BussQ's conduct towards a member who has struggled to win is far from what I expected when the Black dog arrived. BussQ financial representatives treat your loved ones better than your uneducated attempt towards a member struggling with severe mental health illnesses - to the trustee all I can say is I hope you enjoyed throwing the slipper in when a member was down and is still down.......well done!! give yourself a round of applause and don't praise your efforts towards suicide in the construction industry because you pushed the member to suicide.