1 Stop Solar
Verified47 reviews
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The team is very supportive and very quick to respond. The whole system including the battery took 2 weeks since signing the contract to be installed. Highly recommend
This has been a shocking time as they are very pushy pushy pushy to try and get me to sign up to solar saying that I would come in with the time of the new deadlines they rang me three weeks ago and said though will deliver the solar panels that I'd have to pay full price on drop off all the money you shouldn't have to do that should be able to… Read more
give them half and then half at in completion would not recommend these guys say something to get you signed up pay a $300 deposit and not come through with the deal and tell me they can't do it it is very bloody confusing dealing with these people as they aren't English speaking very hard to understand please please do not use these people at all they are very big liars and untruth they tell
- +5
I engaged One Stop Solar following what initially appeared to be a straightforward sign-up process. Throughout the early stages, there were numerous assurances made; however, some of the communication was vague, and I was even advised to disregard certain parts of the contract. Despite these concerns, I proceeded due to the approaching STC cut-off… Read more
date.
Prior to installation, communication was inconsistent and conducted via various unverified WhatsApp numbers rather than formal company channels. The evening before installation, I received a call requesting full upfront payment—this was not in line with the agreed contract terms. I chose not to escalate at that stage, intending to address it on the day of installation if necessary.
On installation day, subcontractors arrived in unmarked vehicles. While they were generally polite, communication was challenging at times due to language barriers. After confirming the installation location, work commenced; however, damage was caused to my external brickwork due to poor drilling practices.
Partway through the installation, I received a call from the company stating that additional payment was required. Initially, I was advised of an approximate $700 increase, which was attributed to the installation of a sub-board. However, this work was never carried out, and despite this, the company has refused to refund the amount charged for it.
Further to this, I was told additional cabling was required. This was highly concerning, as the system was installed in close proximity to the switchboard, and the total cable run was approximately 7 metres. Despite this, I was told an additional 35 metres had been used, followed by escalating demands for further payment—first approximately $700, then an additional $500—under threat that the installers would abandon the job.
Shortly thereafter, the installers informed me they had been instructed to stop work, remove installed components, and leave the site. I attempted to resolve the situation by contacting the company, but was passed between multiple individuals using different phone numbers, with no clear accountability or consistent explanation provided. Ultimately, I felt compelled to make the additional payments under pressure while the installers remained on-site, monitoring confirmation of the transaction.
The entire experience was highly stressful and, in my view, reflective of poor communication, lack of transparency, and questionable business practices.
Following installation, the situation has continued to deteriorate. I am now receiving further unsolicited WhatsApp messages requesting photos of the installation and battery system, reportedly for STC documentation, although no clear explanation has been provided. Additionally, the company has refused to supply the Certificate of Compliance (COC) despite repeated requests.
I also have concerns regarding potential unauthorised access to the inverter, as I have experienced communication faults that appear to coincide with these requests. As a result, I have lodged a complaint with the Clean Energy Council and the inverter manufacturer, and I intend to escalate this matter further with relevant authorities.
I will also be uploading photos of the installation so others can assess the quality of work themselves
Reviews with attachments
Joe and the team was very helpful in completing the installation process smoothly. They were reliable and trustworthy and we are very happy with the service.
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Was impressed by the sales person whom I dealt with from choosing the battery until installation. His name Fin, he walked with me, very patient and passionate about his work. If it wasn’t for him, I would not have chosen 1 stop solar. There is one gentleman whom I think needs training on handling of clients, he was just after money and his approach was terrible, just to use a better word. The installation went well. Show details
Installers were very helpful,and informative , they seemed very professional and knew what they were doing. We are very happy with everything
Brett and Joe from 1 stop solar did a great job! They were able to answer all our questions and the installation was done to a high standard.
Settled on 1 stop solar for our Battery installed and could not be happier. Great coms and quick installation weeks earlier then quoted. Installation crew were was great extremely helpful setting up app.
- +2
Friendly, patient and helpful correspondence and service from all team members involved. Initially no presite inspection which would have given peace of mind with regards to the company better understanding my site for installation. Their application to the network provider lead to issues due to two export limitation availabilities which needed… Read more
careful consideration.
Installation team were excellent and went above and beyond their service. They were honest in their work, resourceful and adaptable with regards to sorting out some unforeseen problems. Excellent electrician and sales personnnel in Finn and installer Brett who were very courteous and helpful in taking me, the consumer through the process.
Thanks guys!
1 Stop Solar team installed FOX ESS EQ 4800 L9 battery with a 10KW FOX KH10 single-phase inverter, the system was AC coupled to my existing 5KWstring inverter Finn helped with the quotation process with full transparency and provided the most competitive pricing available. Brett clarified the technical details, answered all my queries on DC and AC… Read more
coupling of batteries, he even consulted with the installer to ensure accurate and reliable information. Both Finn and Brett also gave guidance on potential future upgrades, like upgrade and adding more solar panels with DC coupling could maximize capacity and reduce conversion losses.
During installation, the team clarified on battery locations and installation guidelines in Victoria , rewired the switchboard for blackout protection, they also fitted a bollard and smoke alarm, as the system was installed in my garage. The worksite was left spotless, reflecting a clean and highly professional installation from start to finish of the process
1Stopsolar installed a 32Kwh battery to our existing system. The initial process was challenging as I know nothing about batteries, they provided advice but each time I felt with someone new the advice changed. I’m glad I stuck with them as they noted the existing inverter was single phase but the house was 3 phase so they upgrade the inverter as… Read more
well. The installation team were great, worked quick and left the place tidy afterwards. The app to monitor is really easy to use and after a couple of days it’s easy to see your usage patterns and change the battery settings to meet my specific needs. I have recommended to several colleagues at work and neighbours have asked about the performance as they too have solar but no battery. I did ask for a quote on a few extra solar panels to compliment my existing panels but they weren’t interested at the time. All up a good outcome.
Latest follow-ups
Surprisingly pretty straight forward. Most of the contract work was over the phone or electronically, payment was easy and away we went. Follow up calls from both One Stop Solar and the Installer. The installers did an exceptional job. As an… Read more
engineer myself I'm very fussy and I was more than happy with their workmanship.
And finally a follow up call from the company to check I was happy. We were, hence are giving a review.
Follow-up · The system continues to work well, however due to our useage and inclement weather we can't get the battery to 100% charge. The good thing is the family is very power aware now and check the app before they turn things on. Certainly they are now focused upon turning things off. This month we estimated we save $30 to $40, hopefully next month… Read more
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Positive reviews
The 1 Stop Solar team was very friendly and helpful throughout the process from quoting to confirmation, particularly Adam. I could reach out to Adam anytime for support. We had some issues with installation delays but Adam and team were responsive and supportive throughout the process. I have recommended 1Stop Solar to a few friends recently
1 stop Solar Adam and team it was truly amazing journey from start to finish giving me a great quote meticulously tailored to my Solar needs and the trades people that came to put the Solar in were prompt polite clean and quick putting the Solar Panels on and the batteries in and was up running the same day. They also downloaded the app which I… Read more
find amazing. I’m able now to see how much power I’m generating and how much I’m using. This is one of the best decision I’ve made, it’s always difficult to know who to go with when you’re paying out so much money but I did my homework which took quite awhile,I might add but I chose 1 Stop Solar as they stood out from the crowd really feel lucky that I’d chosen them they’ve also contacted me since I’ve had it in to see how it’s all running, I haven’t had any problems at all. And would recommend them to anybody. The other thing I liked about them is they explain everything to you I needed to know how it all worked, their expertise and their knowledge was incredible, and most of all could explain it in a way where I could understand how it all worked which was very important to me.
Communication was great with a very responsive team that always returned calls if missed the first time. The installation process was carried out by very professional and polite contractors.
Negative reviews
SCAM!!! deal with caution. Signed contract to get battery installed, paid deposit and they cancelled last minute citing that price change. Have not returned my deposit and no communication.
Worst Experience Ever. There always seems a problem and they make you feel like your the issue not them. They like to quickly take a deposit and communication is almost nothing after that. When you do get onto them they are full of excuses and speak rudely to you making you feel like your the problem. On completion of the project they also have… Read more
tried to extort more money out of me saying "double story installation" Yes i live in a double story but all the work was done on the ground floor and no-one went onto the first floor. The installation was conducted 2 metres form the meter box on the ground floor
Expect to hurry up and wait and for an installation to never happen
I cancelled the battery installation after the company demanded full payment ($6,200) prior to installation. A representative named Max had initially offered a 50/50 payment arrangement — half before and half after installation — but then threatened to forcibly enter my property and repossess the battery if I did not comply. Following this threat, I ended the call and cancelled the installation.
Recent reviews
I accepted 1 Stop Solar’s offer in December and paid my deposit on 6 January. I spoke with them multiple times and was repeatedly assured the battery would be installed during my stay at the property. Based on those assurances, I travelled 3,000 km return, costing me significant time, fuel, and lost opportunities. After I arrived, they delayed… Read more
again, advised they couldn’t complete the installation, and then refused to reimburse any of my travel costs. To make matters worse, they also mentioned possible price increases, even though the delays were entirely on their side. This was extremely unprofessional. Repeated assurances, broken promises, poor communication, and zero accountability. I would strongly recommend avoiding this company.
I had a 42Kw solar battery installed from One Stop Solar this week, and the whole process from getting a quote to getting the battery installed was run very smoothly, they were very good at communicating and letting me know everything, they came in and installed it all in one day, and helped me with app installation and made sure everything was… Read more
running smoothly before leaving, I highly recommend 1 stop Solar for their excellent costumer service and work efficiency.
Battery and panels, great price,great install ,im very happy with the performance of the system !Brinda and Alan helped with quiestions etc ,they made it a simple proccess .
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Do not use this company under any circumstances. They take your money, install half a system and then never come back. They will lie for months making up false excuses and deliver nothing. Scam. I will be taking them to fair trading
Great communication and service, I would recommend for their great job.
Joe and Brett were very good with their follow up and very helpful in answering any queries good customer service .
Tassie battery installation (Fox ESS 42kwh/10kw inverter $8350 with one back up circuit). I'd avoid them if there is ANY other option. Full of hollow promises if they can be bothered replying. Clearly had no intention of installing my battery. Ordered in 20August2025, Grid connection application applied for in November, no response provided… Read more
to network provider so application cancelled by grid provider in Jan, said it was sorted and would be installed by end of Jan2026. Grid provider confirmed no further application had been received late Jan26 so I cancelled (I suspect thats what they were hoping for all along). Bleeped.
1 Stop Solar have a great CRM system and app to inform you on how the installation is progressing. The Installation tech was fantastic and did a great job, I’m very happy with the result. Thanks Team, well done!
The team handling the quote is good, the staff understand the produce and the installation team good and friendly and do the work professionally.
Hi guys, Just a huge thankyou for the battery and solar that your guys installed for us, from presale right through to after installation all the fellas have been professional and pleasant to deal with. I'm really happy with the FoxESS Battery and the panels. The system is working really well. Thanks again, Dave.
Absolute liars and thieves. Extremely bad communication, never replied to emails once deposit paid. When you express concerns they just fob you off and they still haven't returned my deposit. Avoid this company like the plague
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