Reviewer Photos & Videos
The service doesn't stop when you have placed your order. I got the delivery address wrong. the support through their customer support service was amazing and my flowers were eventually delivered to their recipient, on time. She said they were really beautiful.
Flowers Arrived Late and Incorrect
Had a death in the family and I couldn't get to my mother, so I ordered her flowers first thing in the morning. Paid for same day delivery with a guarantee and they they never delivered! Not good enough! Tried to call, but how convenient, they close at the same time of the guaranteed max time of delivery. So can't even speak to someone to find out where they are and if they were even made. I am fuming.
*Update* they turned up nearly half an hour AFTER the max guaranteed time AND they're the wrong colour! Ordered a WHITE bunch from their symp...athy package and PINK ones were delivered. No apology for being late, just dumped and ran. I've just double checked the description and nowhere does it state they would substitute the white flowers for another colour. *Second update* was refunded the delivery costs and partial refund of flowers with an apology. I'm glad with the resolution but won't use them again
Ordered flowers a teddy bear and balloon for my daughter in-law who just had a baby and all she received was the balloon!!!!!!!!! how disscussting was that!!!!!!
Thank you Flowers1300 for delivering a beautiful arrangement to a friend who is going through a very difficult time..
They were delivered as requested and I was given an up to date progress throughout.
Short notice and amazing service
Amazing service with short notice for delivery.
A magnificent floral arrangement.
Delivered as requested and on time as requested.
Many thanks to all concerned.
You were easy to contact on the phone and the lady I spoke to was very patient and helpful. Unfortunately there must have been a mix up with the card instructions as I paid for a particular card and only received the generic 1300 flowers one. I raised this and they refunded the amount for the card however unfortunately on the day I didn't have the card I should have when giving this to my partner..
Thank you so much the flowers were lovely, great amount in arrangement and pretty colours of pink without being too much again thank you for the services and I definitely will be using your business in future.
Your company deserves the credit.
Flowers were sent for condolences and recipient called to say they loved them..
Thanks again for your help.
Friendly efficient service
Friendly service on the phone, good recommendation for the circumstance. Delivered efficiently and promptly.
Thank you for coming up with a solution at a difficult time..
beautiful service and phone manner, delivered in great time, but not 1 lilly flower was open, I know they will open but to receive totally unopened flowers on a funeral was poor..
The reviewer stated that an incentive was offered for this review
Twice used and very satusfied
I had a delivery on time and I was most impressed with the arrangement .
I’ve used this service twice now and have been very happy with the feedback from the receivers
High quality and very professional
It was great, very simple and fast delivery. The bouquet didnt look as full as on the website but the quality from the photos my sister in law sent looked high. Overall very impressed, thank you .
The girl who took my call was great .delivery was good no complaints my grandaughter loved the flowers will use again
Fast, well priced service and quality of flowers!
Was much needed to send for a loved one who has recently lost her partner.
Will be using your services again! .
Order delivery prompt .
I was very happy , with service , and was very east my . All good
This survey is actually ruining the experience !!!
I was happy is that not enough??
Questions & Answers
My order was not delivered. I’ve emailed customer service and heard nothing. Please provide an update ? Thank you. Order Receipt/Tax Invoice
Order Ref: MZNJO
Date Paid: 28/07/2018
1300 FLOWERS Pty Ltd
ABN: 90 127 045 845
Hi Sarah, We have been in contact with you about your order. Our courier has confirmed it was delivered and left at the front door at 1.12pm. I'm really sorry for any confusion this has caused. I will give you a call today to confirm this.
Get an answer from our members and 1300 Flowers representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.