Reviewer Photos & Videos
Not Gold Standard
I ordered flowers worth $179 delivered. Trouble is, they were not delivered until a bit of intervention from me. They sent me a text saying that they had been delivered. They hadn't. First, they blamed the nurses at my mothers retirement home. Then, after 35 minutes on hold, they said they had found them somewhere else and they would be delivered soon. They were delivered in the end but I am surprised that they said they had been delivered when they were quite obviously had not. This is possibly the local florists fault and the courier they use but it does not instill confidence with this company. I will most likely go elsewhere in the future.
Totally not what I wanted
Discussed my ideas and vision for two weeks, totally disappointed when flowers were delivered promised a lot nothing delivered. Ordered for my daughter's special day totally killed the day
Absolutely horrible service take your money don’t deliver and then won’t deliver, poor poor poor service absolutely disgusting over a week trying. So very disappointed and discombobulated that this business is still open. I don’t even want to give it a one star and I wish I read these comments before I ordered, seems. It many people are happy with their service
My Sister and I purchased an Australiana bunch to be delivered to a hospital nearby. The bunch was supposed to be Australiana and a picture was chosen off their internet website. My sister made a call and spoke to a lady who is in the call centre and our request was made very clear. An invoice was issued with the picture of the bunch that was supposed to be delivered. However what was delivered is far removed from what was ordered and paid for. The bunch that was delivered was considerably lacking and had almost bush like leafy small bunch not...hing like what was ordered and paid for. This is totally dishonest and a cheap way of misleading people thinking that they are paying for a substantial bunch of Australiana however the other end received half the value of what was paid. Totally dishonest. Never again.
Package not delivered as guaranteed.
Special order was placed in the morning to be delivered by 5pm. Not only was the order not delivered, but no communication was made. Refund was given. Special day ruined.
What was shown and what was received were very different .Roses looked they were dying already .defiantly not value for money .they were sent to brighten some ones day .Ashamed to put my name to the card .
Will not be caught again
The reviewer stated that an incentive was offered for this review
All promises delivered!
I have used 1300 Flowers a few times, and on each occasion the recipient received a beautiful, premium-looking floral arrangement, as ordered and within the specified time frame. Ordering is easy, you can track the progress of your order and an SMS is sent once the order has been delivered. Today I took advantage of a free vase offer and was expecting it to be a sub-standard offering, but the vase that came with the flowers today was solid, tasteful and an elegant addition to our simple decor. I will be very happy to use this convenient service again.
Bad service as expected
Decided to give 1300 flowers another chance for mothers day after my last extremely disapointing review. Maybe last time was just a once of. Dont know why I bothered. The image says it all. What company would have seen mothers day coming?
Very disappointing and the client who ordered them will be told.
I just wish to advise that for the second time I have been delivered flowers from my family and as far as I am concerned I would never use this website to trust them to send what they advertise. Flowers not in accordance with the photo and they were half dead. A disgrace.
Personal florist with the click of a button
Quick and easy to order flowers for any occasion. Choice of when you want them delivered. Notification
of delivery. I have ordered on a number of occasions and the recipient has always been please with the flowers
Sent flowers to my 80 year old grandma, paid extra to have them delivered early - they not only did not arrive the day I ordered them for..I had my 80yr old Nan, walking around the house at 9pm at night looking for them, then the company had the nerve to say I was lying rather then looking at their staff who clearly do not care and are the lairs.. Worst experience ever and would tell everyone to be cautious and not use 1300 flowers.. horrible horrible company
Great service terrific product
Easy great product exactly what I ordered very happy with the service delivered on time very easy to use app from overseas and seemed value for money great option to send bottle a of wine too
Stress Free Experience
Used 1300 Flowers after being recommended and would certainly use again. The whole process was very easy. The flowers arrived at the time I asked for and the recipient said that the arrangement was lovely.
Reliable, courteous service.
Reliable, sensitive, courteous and helpful reception and assistance over phone.
Offered choices to meet our needs.
Lovely flowers - recipients were thrilled! Lots of buds for long lasting gift. Happy to recommend and use again.
Top quality product and reliable service ... highly recommended! It was important that the flowers arrive on the day and 1300 Flowers did not disappoint. Great flowers too really hit the mark!
Fantastic service and delivery!
I have used 1300 FLOWERS twice but I will be returning. The website is easy to navigate and place orders and delivery day/time is exceptional! My sisters were both thrilled!
Just the thing
The flowers arrived on time and were much appreciated. They were very fresh and arranged beautifully. They were much appreciated y a friend who had had quite a nasty accident.
I googled to find a florist near the location of a funeral. I received very efficient, friendly and helpful service when I supplied limited information. I will definitely order flowers from 1300Flowers again.
We had an issue with original flowers but I must say Customer Service put this right very swiftly, not only redelivering an upgraded bunch, but adding chocolates as well. Thank you so much 1300 Flowers, mistakes happen but you put it right and we are very happy indeed :) will use you again
Flowers were gorgeous. Chocolates good quality. Delivered on time!
My mother loved the flowers and chocolates. The flowers were roses and chrysanthemums and others and were arranged beautifully in a vase. She said that the chocolates were really good quality.
Questions & Answers
My order was not delivered. I’ve emailed customer service and heard nothing. Please provide an update ? Thank you. Order Receipt/Tax Invoice
Order Ref: MZNJO
Date Paid: 28/07/2018
1300 FLOWERS Pty Ltd
ABN: 90 127 045 845
Hi Sarah, We have been in contact with you about your order. Our courier has confirmed it was delivered and left at the front door at 1.12pm. I'm really sorry for any confusion this has caused. I will give you a call today to confirm this.
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