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1300 Flowers
4.6 from 1,202 reviews · View Statistics
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Listing monitored by 1300 Flowers

Reviews

  • Product Quality
    4.8 (617)
  • Return Claim MadeYes (8) · No (646)
  • Customer Service
    4.8 (561)
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anna 2016
anna 2016Perth, WA
  • 7 reviews
  • 9 likes

Amazing

published

The service doesn't stop when you have placed your order. I got the delivery address wrong. the support through their customer support service was amazing and my flowers were eventually delivered to their recipient, on time. She said they were really beautiful.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you so much for your recommendation Anna! So happy you've had a great experience with us!

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Chantelle
ChantelleSouth East Queensland, QLD
  • 2 reviews
  • Verified

Flowers Arrived Late and Incorrect

published
Product Quality
3/5
Customer Service
3/5
1300 Flowers
Customer S.1300 FlowersSend a private message
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Giovanni
GiovanniGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like

Terrible company

published

Ordered flowers a teddy bear and balloon for my daughter in-law who just had a baby and all she received was the balloon!!!!!!!!! how disscussting was that!!!!!!

Product Quality
1/5
Customer Service
1/5
1300 Flowers
Customer S.1300 FlowersSend a private message
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Leanne
LeanneSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Thank you

published

Thank you Flowers1300 for delivering a beautiful arrangement to a friend who is going through a very difficult time..
They were delivered as requested and I was given an up to date progress throughout.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
1300 Flowers
Customer S.1300 FlowersSend a private message

Thanks so much, Leanne - we are so pleased to hear that you had a great experience and would love to assist you again! :)

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Greig
GreigMid North Coast, NSW
  • 3 reviews
  • 1 like

Short notice and amazing service

published

Amazing service with short notice for delivery.
A magnificent floral arrangement.
Delivered as requested and on time as requested.
Many thanks to all concerned.

Product Quality
5/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you for your fabulous review Greig, we look forward to assisting you again!

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Paul
PaulBrisbane
  • 2 reviews

Beautiful flowers!

published

You were easy to contact on the phone and the lady I spoke to was very patient and helpful. Unfortunately there must have been a mix up with the card instructions as I paid for a particular card and only received the generic 1300 flowers one. I raised this and they refunded the amount for the card however unfortunately on the day I didn't have the card I should have when giving this to my partner..

Product Quality
5/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you for your review Paul! I can see that you have spoken with our team and again, we are so sorry for the issue with the card. We hope to be able to assist you again in the future.

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Rachel
RachelNew South Wales

Fabulous flowers

published

Thank you so much the flowers were lovely, great amount in arrangement and pretty colours of pink without being too much again thank you for the services and I definitely will be using your business in future.

Product Quality
5/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you so much for your fantastic review Rachel! We are so pleased to hear that you loved your arrangement and we look forward to assisting you again in the future.

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Beautiful flowers

published

Your company deserves the credit.
Flowers were sent for condolences and recipient called to say they loved them..
Thanks again for your help.

Incentivised Review No
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you so much for your lovely review Vilma, we are glad that we could assist during a difficult time for the recipient. We look forward to helping you again in the future!

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Friendly efficient service

published

Friendly service on the phone, good recommendation for the circumstance. Delivered efficiently and promptly.
Thank you for coming up with a solution at a difficult time..

Product Quality
5/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you for your lovely review John, we are so pleased to hear that you had a great experience with us.

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Janine  F S
Janine F SGreater Melbourne (Outer), VIC

Surprised

published

beautiful service and phone manner, delivered in great time, but not 1 lilly flower was open, I know they will open but to receive totally unopened flowers on a funeral was poor..

Product Quality
4/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message
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The reviewer stated that an incentive was offered for this review

Fiona Johnson
Fiona JohnsonSydney, NSW

Twice used and very satusfied

published

I had a delivery on time and I was most impressed with the arrangement .
I’ve used this service twice now and have been very happy with the feedback from the receivers

Product Quality
5/5
Customer Service
4/5
1300 Flowers
Customer S.1300 FlowersSend a private message

We are so pleased to hear that you were impressed with your arrangement Fiona! Thank you for your wonderful review, we can't wait to assist you again in the future.

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Robi S.
Robi S.Perth, WA

High quality and very professional

published

It was great, very simple and fast delivery. The bouquet didnt look as full as on the website but the quality from the photos my sister in law sent looked high. Overall very impressed, thank you .

Product Quality
5/5
Incentivised Review No
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you for your fantastic review Robi, we look forward to assisting you again in the future!

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Excellent

published

The girl who took my call was great .delivery was good no complaints my grandaughter loved the flowers will use again

Product Quality
5/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you so much for your review Sandy, we look forward to helping you again in the future!

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Amazing

published

Fast, well priced service and quality of flowers!

Was much needed to send for a loved one who has recently lost her partner.

Will be using your services again! .

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
1300 Flowers
Customer S.1300 FlowersSend a private message

Thank you for your lovely review Kiana, we are so glad that we could help your loved one during a difficult time for them. We look forward to assisting you again soon!

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So easy

published

Order delivery prompt .
I was very happy , with service , and was very east my . All good
This survey is actually ruining the experience !!!
I was happy is that not enough??

Product Quality
4/5
Customer Service
5/5
1300 Flowers
Customer S.1300 FlowersSend a private message

Hi Patti, thank you so much for your review, we are happy to hear that you had a positive experience with us. I have passed on your feedback regarding the survey to our team. We look forward to assisting you again in future!

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Questions & Answers

Sarah A
Sarah Aasked

My order was not delivered. I’ve emailed customer service and heard nothing. Please provide an update ? Thank you. Order Receipt/Tax Invoice
Order Ref: MZNJO
Date Paid: 28/07/2018
PAID
1300 FLOWERS Pty Ltd
ABN: 90 127 045 845

1 answer
1300 Flowers
Customer S.1300 FlowersSend a private message

Hi Sarah, We have been in contact with you about your order. Our courier has confirmed it was delivered and left at the front door at 1.12pm. I'm really sorry for any confusion this has caused. I will give you a call today to confirm this.

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