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1 photo
1300 Flowers
4.5 from 1,020 reviews

Reviews

(797)
(123)
(17)
(19)
(64)
  • Product Quality
    4.8 (472)
  • Return Claim MadeYes (6) · No (495)
  • Customer Service
    4.8 (420)

Reviewer Photos & Videos

  • More

i have ordered previously and found them reliable and well priced and i am, sure of prompt delivery

published

so hard to order flowers from shops as we used to! it is easy online and i don't have any trouble ! choice is great and i know delivery is reliable

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline to send to Melbourne so i think it went from Milton in Brisbane
See all answers

Easy, reliable and beautiful

published

Website was easy to navigate, range of choices, prices are fair for the quality of flowers received, beautiful presentation, text message received upon order and tracking available, timely delivery! Thank you!

Customer Service
Product Quality
Return Claim MadeNo

Phil

PhilSouthwest, VIC

What you see is what you get

published

Flowers delivered were the same as flowers in website picture.
My Mum rang me when they arrived, she was over the moon, thought they were orsm, and that's all that matters :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWebsite
See all answers
Norman Wilson

Norman WilsonSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Customer service when ordering over the phone

published

Great service , staff very great looked up my past orders to review the flowers I have brought before hand to help me place my order , helpful when I asked questions and asked if I would like any other products

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
See all answers

Julia

JuliaSydney Surrounds, NSW

  • 3 reviews

Great service

published

I ordered flowers for my daughters birthday , the flowers came in between the times it was stated and the flowers looked lovely and fresh and exactly how they were advertised

Customer Service
Product Quality
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you so much for your review, Julia! So happy you've enjoyed our service!


Great service

Great servicePerth, WA

Great service

published

I found the service at 1300 flowers to be prompt, efficient and friendly. They were able to suggest the right style of flowers for the occasion. I would highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

Hi, Thanks so much for the great review! I'm happy to hear that everything amazingly for you! We look forward to helping you again in the future!


Bill

BillSydney, NSW

Brilliant. Flawless service.

published

The lady on the phone had all my details from my last order. She was really polite, friendly and helpful. Flowers arrived when they said they would. They were lovely.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

Hi bill! Thank you so much for the lovely feedback. We're delighted to hear it was an easy and fast experience :)


Sandra

SandraIllawarra, NSW

Great experience ..Recommend 100%

published

This was the first time using this website.
It gives you examples to use for helping with messages, also you can edit your message if you think of anything you might have forgotten to say.
Thank you Great service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWollongong
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Hi Sandra! Thank you so much for the lovely feedback. We're delighted to hear it was an easy and fast experience :)


An outstanding example of ordering by phone

published

Efficient, professional and effective service with attention to detail and follow up. I felt confident and relaxed in dealing with this first class organisation. It was a pleasure to do business with them which can't be said of too many service organisations today.

1 comment
1300 Flowers
Customer S.1300 Flowers

Hi Michael, I'm so glad to hear that it was great service all while being a quick and easy process! We look forward to assisting you again in the future!

Jas

JasSouthwest, VIC

  • 2 reviews

Great service and beautiful flowers.

published

Friendly , great phone manner , delivery of flowers punctual.flowers were beautiful .very happy and would use this company again for special occasions. In fact i will be using this company in March for a friends birthday. Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you so much for your lovely review, Jas! So happy you've been pleased with the service!


andrewg85

andrewg85South East Queensland, QLD

Delivered on time, like the one pictured.

published

They delivered within their estimated delivery time and the flowers received look just like the ones shown on the website! It asked for 30 words but I only had twenty.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline through the website.
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you so much for your review! So happy you've enjoyed your experience with us!


Very good service

published

Very informative website with flower and bouquet recommendations for the different occasions, which was useful for selecting. Flowers and presentation just as described and as in the photograph online. Delivered on-time. Easy transaction
Overall a pleasant experience

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you so much for your lovely review!


George

GeorgeSouth East Queensland, QLD

Easy!

published

Simple navigation of the website. A couple of minutes and it's done. I wish similar services were so easy to use. I'll be back to use service again! Absolutely Perfect!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWebsite
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you so much for your lovely recommendation George! So happy we could help!


Marty K

Marty KSouth East Queensland, QLD

  • Verified customer

missed delivery two days in a row.

published

Absolutely awful service. Forgot my delivery the day BEFORE Valentine day, and had to move it to the next day. The following day i get a call at 3 pm to say they are unable to deliver again. All i got was a vague apology and an offer to refund delivery fee. Complete disregard for the mess they have created by their poor service! STAY CLEAR of 1300Flowers, there are many better options out there!!!!

Customer Service
Return Claim MadeNo
Store Locationonline
3 comments
1300 Flowers
Customer S.1300 Flowers

Hi Marty, I am so sorry this has happened twice! This is very disappointing and I would love to follow this up for you. I can't seem to locate an order under your name, would you be able to provide the order reference at all?

Marty K
Marty K

Order TRJHL.
I have just lodged a formal complaint to your customer service email.

1300 Flowers
Customer S.1300 Flowers

Hi Marty, Thank you for your time on the phone today. Once again we apologise for the experience you have had.


Sue S.

Sue S.Sydney, NSW

Flowers were beautiful

published

But, was very disappointed that some how my name was omitted from the card, and my friend had no idea who they were from and had to ring the company to be told they could not disclose that information.
Other than that, terrific service and price.

Customer Service
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you, Sue, I'm glad to hear you loved our service. Due to AUS privacy laws, we are unable to disclose any information about the sender of the order unless advised. I do apologise for any inconvenience caused!

Good arrangement

published

My mother loves Australian Bush flowers and the Matilda arrangement was just what the doctor ordered. Flowers were delivered to the correct address and on time (which has not always happened with some deliveries by other providers). Have used them in the past and the standard is always consistently high.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

We are so glad we could make your mother's day! Thank you so much for your kind review!


ted lovett

ted lovettCentral Highlands and Goldfields, VIC

Great service

published

Just great service ,have used before and so easy,would recommend to anyone,easy to use and to get what u want ,her reaction to the flowers and gift was great ,a

Customer Service
Product Quality
Return Claim MadeNo
1 comment
1300 Flowers
Customer S.1300 Flowers

Thank you Ted - We are thrilled that we could provide such a great experience for you both! We look forward to assisting you in the future!


Service with a smile

published

Love the shop design, great gifts and fresh flowers. Very helpful and friendly staff. Flower delivery was prompt, the flowers were fresh and long lasting. Highly recommended florist and I’ll use it again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthmead
See all answers
1 comment
1300 Flowers
Customer S.1300 Flowers

Hi Adriana - We thank you for such kind words! We would love to assist you again in the future!


Frank M.

Frank M.Northern Region, NSW

Flower delivery

published

My friend was delighted with her flowers. However she was initially very distressed by the black ribbon on the white delivery box. Her initial reaction was quickly dispelled, however it left her shaken for the remainder of the day. The problem could easily be overcome by discussion during the initial contact when talking about type and size of arrangement etc.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEast Gosford or thereabouts.
See all answers
2 comments
1300 Flowers
Customer S.1300 Flowers
Frank M.
Frank M.

Thank you for your response. I think we can call the matter closed.


Joanne

JoanneSouth East Queensland, QLD

Absolutely Devine!

published

Product was fantastic and delivery exceeded expectations! Could not fault this business! Very satisfied! My partner was absolutely delighted.i would definitely recommend you and would you use your business again and again. Thank you

Return Claim MadeNo
Store LocationDelivered n/a
1 comment
1300 Flowers
Customer S.1300 Flowers

That is fantastic to hear Joanne - we are pleased to hear you enjoyed your experience with us!


Page 1 of 51

Questions & Answers

Sarah A

Sarah Aasked

My order was not delivered. I’ve emailed customer service and heard nothing. Please provide an update ? Thank you. Order Receipt/Tax Invoice
Order Ref: MZNJO
Date Paid: 28/07/2018
PAID
1300 FLOWERS Pty Ltd
ABN: 90 127 045 845

1 answer
1300 Flowers
Customer S.1300 Flowers

Hi Sarah, We have been in contact with you about your order. Our courier has confirmed it was delivered and left at the front door at 1.12pm. I'm really sorry for any confusion this has caused. I will give you a call today to confirm this.


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