Hampers With Bite

My mother loved her hamper, she was thrilled when she got it for mother's day, I got one also for my 40th birthday and thought it was amazing that mum needed one too! lol Show reply

Placed an order on 14th Dec thinking I had plenty of time to receive and distribute for Christmas. Rang on the 18th after receiving no communication only to be told they were out of stock and more were coming and they would be del on 22nd which was too late, as I had to give them out on 22nd. So I cancelled. Told I would get a refund. Then on the… Read more

19th I received a tracking ID. I rang up and cancelled again. They said refund was in the pipeline and they would recall the items from the courier. On Monday 22nd items were delivered to my home and still sit as I can't give them out now. It's now 31st Dec and I'm still waiting on my refund because of holidays! Terrible experience and will not buy from them again. Absolutely hopeless.

Do not order from this company!!! I placed an order on Wednesday Dec 17th and paid the extra for next day delivery. My hamper has still not been delivered. My emails and requests for a refund have been ignored. Worst customer service ever.

We utilised Hampers With Bite's services again this year for our corporate gifts, and once again they delivered an exceptional experience. Their team provided prompt, professional communication, timely delivery, and beautifully curated hampers that will be very well received by our clients and partners. The quality of the products and the… Read more

attention to detail with our custom branding were outstanding.

A special thank you to Oscar, our Sales Account Manager, for his reliable support and seamless coordination throughout the process. We appreciate the consistency and care—highly recommend.

I have used Hampers with Bite for the second year in a row now for our customer's Christmas gifts. We were lucky to have Sandy look after our order this year and from the first email, they have been quick to reply, informative and super easy to work with. Communication from Sandy and the team has been fantastic throughout our whole order process. We look forward to many more orders in the coming years.

We’ve been ordering our corporate Christmas hampers for the past three years with Hampers with Bite, and the experience has been consistently outstanding. The quality and presentation of the hampers are always exceptional, and the range of products perfectly suits our clients and team. We really appreciate the excellent service and support we… Read more

receive each year — from easy ordering and clear communication to reliable delivery and attention to detail.

Sandy, thank you for making our festive gifting simple, stress-free, and enjoyable year after year! :)

-ESM Strata Team.

very disappointed i ordered Hampers for Christmas in November and still waiting with 4 working days to hand out hampers to my clients. Will never use this company again. No communication as to why and very hard to get in contact with anyone and email response time is terrible. DO NOT order Hampers from this company. Show details

If there was a "Negative" button, I would certainly be hitting it! I placed an order for 6 hampers weeks ago, and since then, it’s been nothing but frustration. I’ve had to make multiple calls, chasing them up, only to be met with empty promises each time. The lack of communication and accountability is astonishing. I finally canceled my order… Read more

after weeks of waiting, only to be told that a refund is coming we will write to you - nothing received. It's a complete joke. I’ve never experienced such poor service and blatant disregard for customers.

Do yourself a favor and stay FAR FAR away from Hampers With Bite. It’s absolutely not worth the hassle. Save your time, money, and sanity!

Furthermore there is no excuse so no reply is justified from Hampers with Bite "trying" to rectify the situation!

Very poor communication. I paid for a set date for the delivery. An extra cost, they did not pick up my notes and delivered it early and spoiled our surprise. So I requested a credit for the extra freight charge and they choose to ignore me. Very disappointed Steve

The goods were delivered on time and my friend was very impressed and happy. However she had no way of knowing who sent it! I paid $5 extra for a card which I wrote a message on, however the card was blank when she received the gift. My main complaint is that the company never bothered to reply to my email expressing my disappointment. Show details

Exceptional Service Every Time! I can't speak highly enough of Sandy, Anthea, Ghela, and the entire team at Hampers With Bite. Every interaction with them is a masterclass in customer service - they're speedy, helpful, incredibly accommodating, and consistently go above and beyond. Whether it's for corporate gifting or personal occasions, I use… Read more ·  1

them often and they never cease to amaze. The attention to detail, the quality of the hampers, and the genuine care they put into every order make them an absolute standout. If you're looking for a team that delivers excellence with heart, look no further. Thank you for always making gifting effortless and impressive

A very big thank you to Sandy Dante and team at Hampers with Bite who helped me tremendously through their meticulous planning to get our bulk order of hampers prepared and delivered over a 3/4 day period. Would definitely recommend this business to anyone keen to purchase hampers for delivery. Thanks again Hampers with Bite! Show details ·  1

My original review was one star because I had no response to my complaint. Since then I have had my complaint resolved in full and in a manner which demonstrates commitment to customer service and satisfaction. Well done to all involved. Show details ·  1

I gifted my mother and law and sister and law a box each for Mother’s Day and made a mistake with the shipping Address. I reached out to customer service and they responded promptly and communicated really well to keep me up to date. They were able to get onto the couriers to update to the correct address. My Mother and sister in law loved their gifts. Highly recommend. Show reply

If I could give ZERO stars I would. Same issue as previous reviews, ordered on May 2nd did not deliver a mothers day hamper by May 11th. Send an email on the 14th May saying they refused to deliver and refuse to refund. Instead they blamed their courier. This is NOT the purchaser’s problem. Advised I need to send someone to collect the item 3… Read more

HOURS AWAY from the delivery address. PLEASE do not deal with this company if you want your hamper to go to the right address

Hampers with Bite did not deliver a birthday hamper to a family member in NSW. Instead it was delivered to an incorrect, unknown address in QLD. Numerous emails and calls over nearly a month has had no resolution. We want a refund. Instead they blamed their courier. This is NOT the purchaser’s problem. Please do not deal with this company if you want your hamper to go to the right address in the right state. Very distressed.

Yeah extremely disappointing because they say they can do next day delivery for a price and I paid it and then I get no updates until the next day when I asked. Then they just send tracking information saying it will be another bloody 3 days. So why the hell am I paying extra for shipping. The only reason I selected Hampers with Bite was… Read more

because they had a reasonable hamper and they could deliver for the birthday the next day but they will miss the birthday now by 3 to 4 days. It is extremely disappointing and complete sh1te and without cursing, here I am.

Hampers with bite have really great customer support. They went out of their way to help me out. I like giving their hampers to family members who already have everything. Lots of good options and they look very fancy. Show reply

I paid for express shipping and the item was delivered 5 days late. I attempted to contact Hampers With Bite several times only to receive automated responses and no replies to my emails asking where the package was. I would not use them again as they are unreliable and uncontactable.

I bought a hamper for a loved one in hospital and paid $34.95 for premium shipping. It was ordered 4 days ago and tracking advised it won’t arrive for another 4 days. Disappointing that I paid so much for premium shipping and it will take over 8 days to arrive. This was not clear when ordering or I would have gone with another company. I hope it is worth the wait!

Expensive shipping still late – Expensive shipping but still will arrive late. Tried to get help with delivery date and they keep responding with a 5 day window (so you really can’t ensure delivery on time considering hampers are given at critical times in people’s lives). Better options out there. Don’t recommend at all.

WORST Hamper Company – I placed my order and payed extra for exact date delivery for my hamper to be delivered on my daughter’s 30th birthday and payed via PayPal. PayPal confirmed receipt of my payment and stated pending authorisation from Hampers with Bite. Hampers with Bite never confirmed with PayPal so my order was never delivered. Hampers with Bite then tried to… Read more

blame PayPal stating it was their fault, yet PayPal has confirmed and has proof from their end they have done everything possible to complete my order with Hampers with Bite. Hampers with Bite have not apologised to me for any wrong doing in their part nor have they given me any explanation what might have happened. I researched many Hamper companies before deciding on Hampers with Bite but in future I will be making sure I never place an order with this company ever again…

Disaster from start to finish – So very disappointed with the processes in this company. Ordered hamper for delivery to rellies in GC. Destination address was entered using the 'standard' interface where you start typing the details and eventually it narrows down to a list showing the one you want, and you select it. Somehow the address on the order has become a mashup of the… Read more

destination and my home address. Go figure. I get a notification from the courier company detailing the pending delivery, followed shortly after by another message stating delivery complete, along with a photo showing a door and a parcel. It just so happens that I live not too far away from the address they claim to have delivered to do I drive there and discover that not only has the occupant not had a hamper delivered, the door on their property is nothing like that in the courier photo. Call Hampers with Bite (HWB), explain the issue and the agent apologises and says the destination address has been updated and another delivery will be organised. A few days later I receive another series of emails and messages from the courier company, again stating delivery is pending, then complete, this time to another incorrect destination! After contacting the courier company and being told they would organise another delivery with HWB, I waited another couple of days and then called HWB again. It quickly became clear that they believed the hamper had been delivered and once again I was shown the same picture of the door and hamper as proof - yes the same details that I had called HWB days earlier to explain were wrong. Clearly the order details had not been updated or the HWB staff were confused or overwhelmed. Whatever the reason, it now being Christmas Eve and too late to rectify the problem, I decided to pull the pin and request a refund. The refund has been enacted quickly, so no complaints there, however the unnecessary stress and lack of delivery has completely spoilt what should have been a pleasant experience for both sender and receiver of the gift. After this experience I can't recommend this business.

Disappointed and Brassed off – Mmm seems to be a common thread here ..orders not arriving /arriving late ..one would think that a company whose core business is delivering Gift Hampers would consider efficient reliable delivery would be a number one priority ..otherwise why bother ! I am so disappointed that this first ever foray into the world of online hampers has ended in a… Read more

great deal of disappointment! After specifying the date for delivery (why give the option to do this if it can't be honoured) ?? wirj an explanation as to why any earlier delivery would not be an option ! the hamper was delivered early with noone home no surprises there ! ( I had said there would not be anyone there until the specified day because the recipient would be at work away from Melbourne ) I believe I had also given authority to leave (TBC) but despite that the hamper was taken to a post office for collection ..totally inconvenient because of my son's work schedule right on Christmas Apologies are of no use and to add salt to the wound the email of apology and the offer of $20 off the next order ..what nonsense ! There will be no next time !