Reviewer Photos & Videos
Amazing website and product
i was so impressed with this company The recipents were so happy. great product delivered promptly. so impressed value for money will continue to use them for my family in Australia as we are in a different country Many thanks and everyone i truly recommend this company
Fantastic customer service and hamper options!
A massive thank you to the Hampers with Bite team for their amazing customer service and keeping me updated on a last minute birthday hamper to a very dear friend. I am so happy with the variety of hampers offered and the personalised service. Special thanks to Dan, Bella & Charlotte. Looking forward to ordering more in the future!
Second time of using Hampers with bite. Excellent Service, gifts well received and will definitely use again
We have used Hampers with bite twice now both with excellent results, the hampers were well received and delivered on time. The gifts inside were great value and tasty (according to our clients)
We had an issue wth some of the hampers not having gifts cards as requested, Dan from Hampers with bite immediately contacted us with a resolution. Fantastic service, highly recommend Dan and the team.
Do not buy from this business
I ordered a Christmas hamper on 1 December (with Premium Shipping), and it wasn't shipped until the 17th. As a result, the courier was unable to deliver my hamper by Christmas Day (given that it was coming from over east, and couriers would have been inundated). I asked for a refund as I obviously couldn't use the hamper anymore, given that it was a gift. They were originally only going to refund if the package was lost, and I had to negotiate this. A refund was eventually approved but they declined to refund the shipping, even though the late delivery was their fault.
Do not shop with this business.
Lovely hampers; friendly and efficient customer service.
Thank you to Charlotte and the team at Hampers With Bite for providing a great service for a bulk order of Christmas hampers that went out to 100+ colleagues across Australia. The choice was fantastic, and the ability to customize the contents was really useful, as were the branding / notecard options. We received fantastic feedback from our colleagues.
Great packaging, shame about the contents
We were sent a hamper as a gift for Christmas and on opening we were very excited. The packaging for each item made a feast for they eyes, and was full of promise for a tastebud sensation, but once each item was opened and tasted, we were left incredibly disappointed and binned them. Not worth eating unfortunately. The wine is yet to be opened.
Placed an early bird bulk order for delivery Week of December 7th. Every hamper was delayed by at least a week. One still hasn’t been delivered and tomorrow is Xmas eve. Another hamper delivered to wrong place and has now gone missing. Hard to get any information. I don’t believe it is couriers fault as we have always had positive experiences with Star Track. Very badly organised hamper company and would not deal with them again.
Our Company ordered 40 hampers 5 weeks ago for clients for xmas to be delivered 11 December-
It is now 23rd December and guess what.. no hampers- 20 plus emails to this business / 20 calls and nothing but excuses about how they have lots of hampers to deliver- Its your business to deliver hampers is it not????- the warehouse and covid excuses are not valid in this instance as they should of been delivered prior to the second wave-
The Owner Rory promised a return call 17 December... still no call or one return email to my numerous complaints....The Client Services team sent through false tracking numbers- upon our office following up the courier they know nothing about it- more lies. We have today lodged an official complaint tot he ombudsman- this company has taken funds- failed to deliver the products. Management failed to address one complaint email or return a call and left their poor staff to have to cover their lies. Hampers with Bite is a terrible business run by terrible management scroll through the reviews- they only reply to positive reviews... never order from this company.
23rd December and still not delivered
Order placed on 26th November for delivery week commencing 14th December for 29 corporate hampers. It is 23rd December and hampers have not been delivered. I understand delays due to Covid and couriers, but 3 times i have contacted customer service and asked for a call back, and none was received. I was told to follow up with courier. i am appalled by the customer service.
Beautiful Hamper and Amazing Customer Service
I ordered hampers for corporate clients for the first time through Hampers with Bite. All the recipients could not rave enough about how impressive and fantastic the hamper was.
Due to errors from our end when we ordered, we had a couple of mishaps with delivery but the team at Hampers with Bite, particularly Leanne, were fantastic and spent a significant amount of time with me on the phone on multiple occasions, and went above and beyond sending detailed emails through to me to help solve my dilemma. I was very impressed with their product and customer service. Cannot recommend them highly enough. Will definitely use again.
Happy, Ordered for all our staff
I used Hampers with Bite to send hampers to all of our staff to say thank you for the year. I found the price & value to be the best I could find. Most were received very quickly, in the week that I specified. A couple of them I hadn't received shipping notifications for, so I used the chat feature and had those checked on and updated their shipping dates to be as soon as possible. Happy and would use again.
Terrible communication, missed delivery dates
I ordered hampers for my clients on 4th December. I was told delivery would be week of 14th December. It's now the 22nd December and hampers have still not been delivered. There was no attempt to communicate this delay and I had to chase them to find out this important information. Because of this delay some of my clients won't get their hampers until after the holidays. It's not a good look for me or my business. There was little more than an apology for the delay, along with the old "we're very busy" excuse. They were very efficient in making sure I had paid the invoice, not so when it came to delivering on their promises.
- Verified customer
Unable to provide goods ordered 6 weeks ago.
Ordered 26 Hampers 6 weeks ago which were due to arrive last week.
I was promised daily for the last week they were packed and ready to ship. I called daily to follow up after seeing all the negative reviews on this site and was promised they were going to be dispatched that day. I was just told today they will probably not be delivered before christmas and i will need to be refunded.
I would strongly advise not do business with this company as they are unable to provide the products they sell as you can see from the numerous negative reviews from the same issue.
Lots of unhappy staff with no Christmas Hampers as i can not replace the hampers in time for Chritmas now.
Great dealing with family owned business
Been giving our customers hampers from Hampers with Bite for the past 7 years. Always great service nothing is to difficult for them. Would recommend highly to other companies.
Incorrect orders, late and non deliveries
Our company placed a large order of about 40 hampers for our staff back in November to be delivered in the second week of December. We did the early bird order so it would arrive in plenty of time before the Christmas rush. We had organised the 6 corona beers to be replaced with 4 craft beers and there were about 20 orders of this type of hamper. The lady we spoke to said this was no problem and arranged it. Unfortunately this request was totally over looked as every single beer pack was delivered unchanged.
We then wanted orders delivered th...e week of an online function and all the packs which were delivered arrived a week or more earlier than requested. Other orders were left at Australia Post without even a card in the letterbox to let the employees know to go to the post office to collect (even though we are all working from home). Employees had to show up at the Post office and ask if there was a package for them in the hope it was the right post office. After 3 weeks of chasing missing hampers 3 are still undelivered. Countless hours wasted and terrible customer service. The Hampers which did arrive were of good quality which is why I have left 2 stars. Customer service and delivery experience has been absolutely woeful. Would unfortunately not recommend and use again so the small gift card of $75 for an original order over $2k which was offered to compensate us for the "inconvenience" will be wasted. I would recommend they look seriously at switching their courier company.
Questions & Answers
Would someone return my emails?
I ordered a hamper and was advised it would be dispatched on Mon 24th November, to which that is not even a date. Was it dispatched Mon 23rd or Tues 24th?
I have enquired 3 times now, sent 3 emails, as to what date it was dispatched and have had no reply.
I have also asked for a tracking number, which was promised via email on dispatch.
I needed the hamper ASAP as told.
If it has not been dispatched. I have asked to cancel the order. As what it was intended for has passed, and is not required anymore.
HWBHampers With Bite
I'm so sorry to see you've had some issues with your order! If you could send me your order reference so I can have a look into what's happened here I'd really appreciate it.
I'm sad to hear that the occasion has now passed and would love the opportunity to look into this to get it rectified for you.
Please give us a call on 1300 795 802 between 9am and 5pm AEST tomorrow so we can get this sorted.
Beth | Customer Service Manager
Can anyone varify what the beer/wine products are like? Is it a quality beer or wine?
Happy with their service, especially that we could pick some extras to add to our orders. Excellent choice of wine! Everything delivered in good condition and at arranged time. Definitely five stars from our company.
HWBHampers With Bite
Hey Emma, we have a wide variety of wines and beers in our products including ones that are available in big stores like Liquor Land etc. We are big fans of quality and don't include anything we don't personally like the taste of in our hampers!
How do you actually get in touch with someone?. Ordered 2 hampers on dec 10th and still have not heard anything but money taken from PayPal. These were Christmas presents. Emailed company and no response. Very disappointed and will NOT use again I want a refund or will be raising a ticket with PayPal
Natasha G.Hampers With Bite
Hi Majella, my name is Rory I can assist can you please text me through your number 0433 293 391
Hi, hampers with bite have now replied.
Such a shame this has happened, im sure they will sort this out for you.
Good luck !
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