1800 Move Cars

COMPLETE THEFT!!!!!! These people not only took far too long to deliver my motorcycle but one very expense piece was missing and they claimed no responsibility and refused to even respond back... CANNOT STRESS THIS ENOUGH, DO NOT USE THIS COMPANY!!!!!!! Show details

HORROR STORY – Please DO NOT use this company. I trusted them with my precious car to take from Victoria to Qld. I was told my car would arrive on the Monday. When I hadn't heard I rang their office and for the next 3 days they lied & lied & lied. On the Thursday they admitted they didn't know where my car was. The manager was extremely rude & abusive & hung up… Read more

on me. They finally found it, when it arrived it was filthy. Someone had been in & out it several times with mud all other their boots. They had kicked the door, dragged their muddy feet over the sill & the foot well was a mess. Not to mention the mud splatter from the wheels. They couldn't careless. NO apology for the car being late by 4 days. NO apology for the condition they delivered the car in. The manager was again abusive & hung up on me. They advertise in there telephone on hold message that their are a lot of cowboys around, well they wouldn't even rate as cowboys!!!!

Don't go near this company! – Transported my daughter's car from Melbourne to Gold Coast & delivered it damaged. Admitted fault with promises to fix but now months down the track with no repair & no one will return a call. BTW, driver delivered the car by leaving it on the road, keys in, engine running & left while she was walking to meet him - no handover or checking that she was the owner. would have given 0 stars if I could. Show details

Friendly staff & a great price – My Brother & I used them in August of 2022 in regards to transporting my Brother’s very iconic ironic ex Police car back to his humble abode which they did very well so Top Marks :)

Recommended! – I've used this company twice, with two different needs. One within victoria and one interstate. On both occasions, friendly, clear, and as expected. I am providing a review, which I never do, because they've gone the extra mile for me and reading through the other reviews, I can't help note that some negative reviews don't take into account… Read more

what's actually involved in car transport, and understood that a basic level of flexibility is necessary. For instance, I was expecting a car delivered on a Monday, but had a call at 11.30 on that day telling me that there wasn't going to be a driver available to deliver it until first thing tuesday morning. That's just basic reality and I'm not about to gripe.

I expect the negative reviews are pretty out-dated and having used other companies (both cheaper and more expensive) pretty regularly, where I can, I will be using this crowd in the future.

Excellent service! – I needed a classic Citroën DS with hydropneumatic (read: awkward to transport) suspension to be moved from Melbourne to Brisbane. I spent days searching a transporter without success, or at least not success at a reasonable price. This company returned my calls, was knowledgeable and provided a very reasonable quote and a prompt service. The car… Read more

was collected the next day and arrived only a few days later in excellent condition. I did not have tracking information, but an estimated arrival date was all I required and that was accurate. Highly recommended!

Zero Rating – My brand new car arrived in a state i believed to be not good enough. Sent emails and photos and was contacted straight away. Was abused on the phone and then hung up on by the boss. Not how you treat paying customers. Just not good enough. Zero Stars Show details

I don't recommend it to anyone – I have hired this terrible service to bring my car from VIC to NSW and they have changed the delivery date around 4 times without giving me absolutely no explanation, I can understand that everything is currently very complicated with Covid in both cities and the truth is that I have no problem with waiting, however no one ever called me to tell… Read more

me that my car would not arrive on the agreed date, I was the one who called to ask and they always told me that they would call the driver to find out when he was coming and that they would call me back , which they never did. The last times I called to ask for an explanation, the person who attended me were very rude, they did not give me any explanation and they cut me off. In conclusion, they provide a terrible service both in the transport of the vehicle and in customer service and communication, I honestly do not recommend it to anyone, it is a lack of respect for the customer.

Do Not Use This Company – Worst company I’ve ever dealt with !! The management and staff are beyond incompetent and incapable of organising a job missed 3 pick up dates and made a booking on a public holiday when they are closed. Then mr Tuff guy likes to call you names and throw insults from the safety of his desk 1600 Klms away . Still waiting for my refund thinks… Read more

playing games and stalling is smart business no wonder they have a disgraceful reputation can’t fix stupid !! Stay away from these clowns and this circus of a company!!!!!!!

Do not reccommend – So sketchy. Car was picked up and I was told it would be arriving in Syd from Melbourne in 2 weeks. The day of delivery I called to get an ETA. They said we'll call you back and let you know, it is on the truck - never called back. A new car - you can imagine how concerning. Followed up the next day and they said they can't get it to me for… Read more

another 2 weeks. I asked where it was saying I'd get a friend to pick it up. Wouldn't give me an address and I later found out it was half way to Geelong and I only got a call back after I requested a quote on their website. Was told to pay $200 to have it released and had to draft a letter of authority to have another company collect it and mention getting the police involved. When I finally got it back the speedo had been reset to 0 and it was covered in grass clippings and a few chips. So, so unimpressed.

Appauling customer service- almost carbon copy of Marisa's experience April 16 – Customer service requires communication, when there are delays I would expect to be informed, when I ask to be kept informed, it was if I was at fault! My car arrived six days late, if I didnt constanly chase up I would have had no clue when it was actually arriving. This was one of the worst experiences I have had as a customer, it is not everyday you need to freight car inter state, I would not recommend this mob to anyone ever. Show details

Terrible connumication and no apology – Moving from VIC to QLD with a baby is stressful enough. This company did not help or bother to apologize for their inconvience. They had said due to the delivery day being on good Friday the car could not be delivered to the house, so it'll need to be picked up from the depot. This was fine until on the day the office was closed which means noone… Read more

was there to pick up the phone so my friend had to wait around all day for a phone call from someone. No pick up address was given, no drivers contact number was given and no directions of what to do on the day was given. As the babysitter, I ended up having to sit around until 1am with them in the chance someone would call. My friend was ready to go get her car at anytime on that Friday. No call was given on the Friday and the office was closed for over the long weekend when they tried calling the next few days. They then got a call back on the Tuesday for delivery. When my friend spoke to the owner no apology of this inconvenience was given. Instead he said that they should have expected it and the car arrived at 11pm so they didn't call them on the Friday. When asked to speak to the lady who told my friend the delivery would be on Friday the man said he was the owner and asked what they would like him to do. My friend asked for a discount and he declined. (What else can you do?) The issue is the company, owner or not, had promised that they could pick up on Friday and did not bother to call when it was. When the issue was risen to the owner no apology was given. Inside the car also had various valuables needed for that long weekend. All in all, this has created an inconvenience to my friend and therefore to me. Adding stress to a young couple with a baby that's only a few months old and not even apologizing is in my opinion bad service. So I guess you pay for what you get. Cheap price for cheap service.

Delivered on every promise........ pun intended – could not fault them for our interstate move. What could have been a very stressful transaction was made very easy. We move two different cars at two different times and had a perfect experience both times Show details

Great service, Mel to GC in just a week – I used their service to ship two of my cars from melbourne to gold coast. took about 4 days to get there, kept the cars in the depot for a couple of days cause I was still in melbourne and delivered the cars in perfect condition the day I arrived in gold coast. Amazing service! Show details

A great company, reliable and honest – I cannot fault 1800 move cars! They arrived on time to pick up my car and dropped it off interstate within the 5-7 days as was quoted. The price was fabulous and the team members I had dealings with were friendly and helpful. I highly recommend this company  Show details

Unreliable and bad communication – I have edited and changed from my original review due to threats of legal action. I personally am not happy with this service and I would not recommend using it.  Show details

They did what they said they would – The automatic online quote system was amazingly simple to use. And received my quote by email within 24 hours, included was a phone number to make the booking. They gave me 2 days to choose from and a time on that day. They contacted the pick up mobile number, arrived on time. Picked it up. They didn't notify me or need to notify me, as the seller… Read more

of the vehicle had done so. I expected it to be delivered within 1 and half weeks. It left on Monday and arrived Friday. I received a call to pay the owing amount just as instructed on the email, then the vehicle was delivered some time after that. There wasn't any tracking or notification of what was going on, because they didn't say they would. I paid for it to get here, and it did less then a week. Very impressed.

Could improve with notifications of pick up and 24 hours notice of delivery, rather then on the delivery day.

Price is as expected.

Pleasantly surprised with the speed and service – I read the bad reviews here but 1800 Move Cars offered the best price and the fastest delivery time so I took a chance with the assumption that there are always two sides to very story. My car arrived in Brisbane two day earlier than expected and I found them to be nothing but helpful. Show details

Unprofessional and poor communication – Strongly advise anyone who is looking for car transport , to look else where. Terrible service , won’t return any calls or emails Ended up canceling my booking and went with a company that actually answers there calls and gives you the correct information. Show details

Worst customer service ever and delay on delivery. Horrible, dodgy, avoid it! – I’ve used their service to move a Toyota Hiace from Sydney to the Gold Coast - Simple and straight forward move. Was told it was going to take a week although it took 2.5 weeks to have it delivered. They never got in touch with me with any heads up on delays or even if the van was picked up! How come they wouldn’t even let the customer know the… Read more

car was safely picked up??? Luckily the seller was an honest and cautious guy who took a picture of the drivers license. 2 days after the delivery due date past and no news about it, so i emailed and [name removed] replied saying it was going to take another 2 days... still nothing by then. Emailed again and she repasses it to another department saying i had emailed “accounts”. Later I got a call from the driver saying the van was already in Brisbane and ready for deliver in the morning...nothing again. Rang him Next day about 11am and he said he was done for the day and [name removed] (the boss) would get in touch to rearrange it. Another day goes and nothing. Finally got a call saying it was gonna be delivered at certain time so i made Sure to be home to avoid any more issues, couple of hours past the delivery time and i finally got it delivered by a 4x4 and a trailer. There was a single mattress at the back of the van! Which means someone has slept in it. It only makes me think someone drove it up or pulled it with a trailer and used it as a room. If it was to be like that i would’ve done it myself. Horrible experience, dodgy as, unreliable, no customer service at all