Terrible Service, Better Off Hand Delivering Items Yourself
- multiple occasions where the parcel was not picked up on time or even on the same day/same week.
- multiple occasions where parcels were over a week late.
- customer service unhelpful states same day replies? Been waiting 4 days for a submission I made on Tuesday.
- Verified customer
Not impressed with SENDLE
First of all I have only just received a tracking number from the sender - which indicated my parcel arrived yesterday but I wasnt home.
With Couriers and Australia Post my parcels go to the closest Post Office - not with Sendle. They complicate things a little more.
My tracking shows that the driver left a card - this is untrue as I have a locked letterbox and no card has been found near door, under door, under the door mat or in the letterbox.
So I had no idea my parcel was arriving yesterday. It was the sender who showed me the tracking inf...
Courteous Delivery Driver.
Perfect and prompt delivery of the parcel. The driver was kind enough to bring the heavy parcel inside for me even though I did not ask him to. He made sure it was delivered properly when he saw me struggle to lift the item. Thank you to the driver.
Fast service and very affordable. Friendly couriers. Highly recommend sendle
Very Fast service and affordable. Friendly couriers. Tracking and delivery notifications. Everything I have posted has been delivered same day. Very impressive Highly recommend sendle to anyone who needs a reliable service
Very impressed with Sendle
This is the first time I have been involved with Sendle and I was the receiver of a parcel from Melbourne. Fast efficient delivery from Melbourne to Adelaide. Fantastic email notifications and tracking along the way.
Love my Sendle sticker'
Received my sticker's after a couple of week's from my FB request . Looking forward to placing them on future parcels .Design's of sticker's are fun and interesting . Fabulous product and cause .
- Verified customer
Check Sendle couriers deliver to your address before committing
We have a recurring issue with Sendle and a local courier acting for them who accepted the freight consignment to our address then advised me that I am out of their delivery area, and they will hold at their depot... a 160+ round trip for me to pick up or drop to our nearest collection depot a 60 km roundtrip for me to pick up. The 2 local collection depots they offer are businesses open to the public so anyone can walk in and pick up parcels from their docks, only open weekday business hours and one of them Saturday mornings which is not alway...s convenient for me. Sendle had all the information available to them to decline taking on the delivery if it could not be delivered to the address provided. I also had an agent acting for the courier telephone my home number and attempt to strongly persuade me into agreeing to alternative arrangements that are unsuitable for me. To be clear, I don't expect a courier to deliver to my address if it is out of their area. However, if Sendle commit to them doing so then Sendle should ensure the delivery commitment is fulfilled. I still don't have my parcel. If I don't collect it from the courier within 5 days then it will be sent back. Fortunately the seller agreed to refund, or possibly resend via Australia Post which I will have to pay for. I have paid for this item upfront, don't have it, may need to make a additional purchase as I do need it in the meantime. The previous time my shipment was from a location 125 km from my address. I had to drive a 60 km round trip to collect it.... 16 days after I placed the order. By way of comparison I placed an order with a seller in Israel at the same time and it was delivered by Australia Post to my house on 13 Aug 2019... 13 days turnaround. As of now I am getting shipments via Australia Post only, as I know they will get delivered to my door.
Sendle provide fantastic service.
Prompt pick up with confirmed intestate delivery in excellent condition with 36 hours for fantastic price. Compared to everything else I have use for postage, this was a seamless experience.
I purchase a reasonable amount of products through e bay stores/suppliers and have had some good and some not so good delivery experiences. These goods purchased were delivered on time in excellent condition. Very happy.
- Verified customer
I ship things quite regularly. I did price comparisons and Sendle was way cheaper especially for international shipping that needs tracking! Everything is easy and customer service got back to me very quickly!
This Company is utter Garbage
I recently brought something from Ebay, that the seller stated delivery was being organised through Australia Post. Am email with tracking suggested Sendle. Who the hell is Sendle, another company out to profitter from the stress of the receiver. My items were due to be delivered today 17/10/19, however, when i checked tracking "Parcel being returned to sender, Could not deliver". I live in a Tower, the ONLY people who know how to deliver mail and parcels, who have access to the mailroom and have the rights to do so is Australia Post. Not Fastw...ay, Not Aus Post Express or Parcel Delivery, Not Sendle, Aus Post regular Mail and deliveries. There are clear valid instructions on the Intercom, that explain how to use the Intercom. Example Unit 1008, the driver would punch in 110081, as we are building 1. Because of Sendles drivers, they simply dont want to wait for me to come down to the floor from my 30th floor penthouse. What type of company cant follow Instructions, as for my Item, its on its way back to the Sender in Melbourne. As more and more Towers are built, more and more people are going to suffer with Returning parcels. Do not use sendle, do not trust sendle, use a reputable company, not garbage like this one.
Sendle is a terrible delivery company with possibly the worst customer experience.
I had 2 parcels sent by a sender in the one order.
One showed up 10 days late and the box was so damaged (items were broken inside despite being well packaged), and the other box was lost, found, in transit, and now lost again! Maybe they should actually start DELIVERING packages??
- Verified customer
Exceptional service everytime, I always get up to date tracking and zero hassles with delivery service.
People are friendly, courteous & polite. Parcels are always in immaculate condition & well cared for why on board.
I purchased an item from Ebay and paid for the postage to my address. Ok it got to the Depot and since the 8 Oct it has been marked Unable to Deliver every day. I have spoken to support about this and was told to confirm my address details etc. All correct, Again it was marked as unable to deliver so I raised another support ticket and then was told the driver had a problem with my address. The wanted to confirm my address was the house and not the Tennis Court next door! They even had a picture of my house taken via street view to make sur...e. And look my number can be seen in the picture. They then informed that they would get the parcel delivered that was yesterday 15 Oct 19. This morning at 0805 it was again marked Unable to deliver. Absolute garbage service, I paid for a service that they have not provided. I have a suspicion that the driver does not want to drive out to where I live at it is out of his way and he won't make and profit. There is a screen capture for you
Delivery time was very quick from dispatch. Tracking was well communicated so i knew where my parcel was. Driver was happy to say hello to my dogs at the front door, which was lovely
Excellent speedy delivery with Sendle
I ordered my item from Victoria over the weekend and I received my item 3 days later and in excellent condition. Thank you Sendle for sending my item in excellent and speedy delivery.
Was fast delivery
The items where delivered fast and will use again. I like that you can pick up for another local place too. The sender was very helpful with keeping me up to date with everthing
Sender answered my query quickly and confirmed what I was thinking. Product was well priced, what I needed and was delivered punctually in good condition. Tracking was helpful and accurate.
- Verified customer
Excellent, unbelievably quick delivery service.
Received goods quickly and without a fuss. Goods were left where requested.
The comms from Sendle were the best I have had from a courier in a long while.
A great experience overall.
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Questions & Answers
Why do you guys have such bad reviews? Is it worth trying out sendle or will my package go missing?
How long does it take to deliver from Melbourne- Sydney? Also do you accept food delivery for interstate? I run a baking business and looking to send interstate
Customer Support S.Sendle
Thanks for your interest in using Sendle!
We appreciate you'd like to ship food via Sendle and while it is possible, this type of item is considered to be at owner's risk (that is, they are NOT covered by Sendle's cover policy).
Sendle provides estimated delivery dates and not guaranteed dates and so there may be some risks in sending this type of goods.
Meanwhile, our estimated delivery from Melbourne-Sydney would be 1-2 business days but once you book an order, this will give you specific estimate delivery dates.
My package was booked in for pick up today. The man who it was being collected from had to close his office at 3:30pm with the package still not collected. I decided to cancel the order and re book with a new pick up address the following day only to do this and find the courier collected it just as I did so at 3:40pm as he was leaving the office. I now need this original cancelled booking to continue on and the new booking I made moments ago be be cancelled without being charged for the delivery twice? Is this possible?
Customer Support S.Sendle
Thanks for this message and feedback.
To be able to address this properly, can you please send us a message through sendle.com/help with the order reference of this parcel?
We look forward to hearing from you!
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