No recognition of customer loyalty
Had been comprehensively insured with 1st for women for a number of years. Called to discuss options regarding my policy and reduce to 3rd party fire and theft. Their prices are VERY expensive. There was no willingness to negotiate and I said I would shop around and they said go ahead. AAMI were approx half the cost. I cancelled my policy a week after my last installment was paid and they refused to refund any of the amount. I was happy to pay a cancellation fee but they don't give refunds if you pay by installment.
Reading the other reviews ...this looks like a common experience of how 1st for women treats their "customers". If you value good customer service and like being treated as a person and not a policy number look elsewhere for your insurance needs.
Not suitable for international drivers licence holders
I wanted to get a third party car insurance cover quote from them but what a bummer, if you hold an international licence they don't serve you! Good to know beforehand.
Do not use this company
Two members of my family have used this service and both had legitimate claims - one injury and one travel delay/cancellation out of our control.
They did everything they could to try and get out of the injury claim even trying to force my mum to fly back to Australia with two broken feet requiring surgery!
On our claim (separate policy) we tried to claim cancelled flights and lost hotel room due to weather and travel company cancelling on us. I thought it would be straight forward. Nope. Completely denied. DO NOT USE! Complete waste of money and hideous service.
How do you people get away with this??
So here I am a MALE with a spotless driving record and no insurance claims whatsoever, yet these sexual discriminators will increase my wife's excess by $200 if I as a MALE am listed as an additional driver on her quote for car insurance? Wow!! The worst part is, the silence is deafening from the vocal minority groups who would close this business overnight, if the genders were reversed. It's almost as bad as the slogan from that other female sexist group, "Fernwood Women's Club", who advertise, "No Tom's No Harry's and definitely NO DICK'S".
Yes, my wife has shopped elsewhere!!
Good value, unless you are not at fault.
I have been with them for several years and they seemed fine until this year when my car was hit by beams falling off a truck in front. Despite photos of the truck, licence plate details, Stat Dec from me AND a witness who stopped to help, they still took 13 weeks to approve the damage, gave my repairer trouble and made no effort to ID the truck owner so stung me for the excess.
Reason: you didn't block the road, stop the truck and demand the drivers details.
Don't insure with them unless you are prepared to ALWAYS take the blame and lose your no claim bonus.
Was going to switch companies for savings purposes. The quote I was given was over $200 less than my current company. Then I had received a call because I had hit a Kangaroo in Sept 2012 was 5 months off there 5 year no claim they wanted to increase my policy to more than I was paying at my current company. So since they would not work with me they lost my policy plus my other 2 I was going to transfer. Very upset with the outcome of this situation.
First for women the best..been with them not even a year and they fix my geyser..no excess thks firt
First for women the best.only been with them for a year i think..they put in a new geyser for me .with no excess...they are the best.been with other insurance companies for years ..and they would fix anything.and when u try and claim ..as if u the bad one .thks again first for women will recoment u to all my friends
Regards sharon.ps u the bedt
A disappointing end to relationship with company
Price for insurance tended to increase disproportionately over time. Also too willing to drop our business without negotiation or consideration for the length of time we had been with them.
Avoid this company!
When I began driving I signed up for full comprehensive insurance with first for women. I experienced 2 not at fault claims with this company in the early years of my driving. Both times were substantial repairs, one involved towing my car to repairers approx. 40 mins drive away. Both instances I had my car fixed and returned to me within 2 weeks. I was very happy with my repairs and the service I had received. Therefore I told everyone how great this company was, I even signed my sister up. Now after being a customer with them for 9 years, I h...ave experienced another claim with them, and all I can say is steer well and truly clear of first for women!!! My 2000 Subaru outback was involved in a front end accident, with most of my damage being to the passengers side headlight and guard, and my bumper becoming 90% detatched. After the insurance company telling me they would write it off they decided to fix it. I waited 2 weeks before I tried to take advantage of the 14 day hire car on my policy. The insurance company wanted me to travel almost 2 hrs away to collect the hire car. I told them this was not possible, they then informed me a hire car was not possible. I then rang them back and asked if a hire car from a local company was possible. They had to call back to tell me that the company was on the Insurance companys list, but they didn't have any cars available, so they had then organised a car through a different local company. They also told me I would need to cover the cost of the hire car, which amounted to almost $1500. This local hire car company was ten minutes drive from my house. I couldn't understand why this was not suggested to me by first for women, or why they did not even try to accommodate me with a hire car. The day before I am due to return the hire car I called the repairers to make sure my car would be ready. They informed me that it wouldn't be as they had received the wrong bumper and that it wouldn't be ready for another five days. I then had to call the insurance company to inform them that the car would not be ready and that I would require the hire car for the additional 5 days as I have children that needed to go to school etc. They eventually allowed it to be extended after I became irate. After 5 weeks, and my phone calls to them being on the brink of hounding and abusive I finally got my car back. I drove my car for a few days and was noticing a squeaking/whistling sound and a grinding sound. The grinding sound was only audible when turning out of my drive way or in/out of parking spots. I took my car back to the repairers, Adams Smash Repairs. I informed them of the noises and asked if they could have a look and see what it was. The gentleman told me that it was the power steering and that it was because I had the wheel turned into full lock when turning, which I shouldn't do. I told him that I had owned the car for 8 years and that it had never done it before, and asked what could be done about it. He said he'd ring and check with the Insurance company. The Insurance company then told me I would need to pay and take my car to Subaru for an assessment. If they found things to be wrong due to the accident then the insurance company would reimburse me the cost of the assessment, if not I would have to wear it. During this conversation I asked if the hire car money had been reimbursed to me and they informed me that it had.
Not worth cheaping out on
Only reason I gave these guys 2 stars is because of their customer service, which is excellent. Never cheap out on their services. Roadside assistance took 2.5 hours to get to me (not in a metro area) and then quoted me $300 for a car battery that I paid $170 for.
Secondly, they moved my 1 star rating to a 3rd star after someone attempted to break into my car, did not provide me with a car to use and took hours to get back to me. Definitely not worth their comprehensive cover. I'm switching to a reputable company next month.
best customer service
whenever I had had to speak with anyone at 1st for women car insurance I have received the most outstanding customer service. Always happy people who I can understand and who are there to help its like talking to a friend. its hard to find elsewhere and is always a hassle free experience
- 1st for Women Car Insurance
RIPPED OFF 2
I got ill in Bali. First diagnosis was dengue fever but further tests could not confirm this.
Had hot and cold fevers, splitting headache all the time and severe pain behind my eyes.
Had no energy could not eat as food caused nausea. I was confined to bed for 5 days with my wife attending and I was not getting better. Then when the Dr wanted to put me hospital we broached getting approval to fly home but was told this would not be approved. Just stay in bed was the advice.
We opted to fly home at our expense. I immediately went to my doc...
RIPPED OFF !!! by 1st For Women
Have been with 1st for Women for 3 years now, thought I would just shop around as a good consumer does, to see what others are paying for Fully Comp Car Insur. Got an online Quote with exact details from Coles Online (Westfarmers Insur)... $354.00 , this is $475.00 cheaper than the $829.00 1st for Women policy, and Coles has added coverage items..Can u believe it? Requested online Quote on 1st for Women website, exact details of my current policy with them, quote was $568.00$ ($261.00 Cheaper than I am paying them on my current policy). When I...originally entered my correct D.O.B and address, it wouldn't process a quote, It obviously matches details within your policy and refuses to let you see what they should be charging. It says" Please contact us to discuss your quote", I then entered a false D.O.B (same Year) and a different email and residential address (the house on the corner from us) , hey presto ! RIPPED OFF ! Oh!! Don't worry...I'll be contacting them to discuss my quote alright !, So frustrated it is Sunday !!!!
Couldn't fault them
I chose 1st for women because of price, which was very favourable. Three months later, I had my first car crash and was devastated, it was my fault and I was very worried the insurer would drag there heals in making a decision and my car would be totalled as its fairly old. I was pleasantly surprised to find neither was true, I found the customer service to be excellent; professional and understanding. The assessment of my claim was promptly approved and I'm back on the road after little over a week!
Great customer service
Be careful unless you add all members of your household on policy they are not covered even if you select all can drive big rip off just like budget direct by the way same company don't go near them be careful check pdf no more to say just be wary
Excellent to do deal with
My car was damaged in the hail storm and was classified as non-repairable. It was ready to be updated anyway and what they offered was perfect as I don't think i would've received this price if i went through all the effort and bargaining if I sold it privately, and car companies wouldn't have offered anything close to what I wanted for a trade-in. I had only wonderful, friendly customer support service from them and cheque came in the mail soon after. I also had an accident in my new car and again only wonderful service all the way.
friendly and very helpful customer service over the phone
I can't fault them at this stage - maybe lower insurance cover?
Good when you buy, shocking when you claim
Purchasing car insurance was easy, with helpful staff. However, we are currently attempting to make a not-our-fault claim. Claims staff were very rude, not helpful at all and demanded disclosure of information that wasn't required/asked for at the time of purchase. "Claims manager" allocated to us has not contacted us. Claims service is not available on weekends.
Very poor claims service. Is not worth the cheaper premium if something does go wrong.
The insurance agency is not much cheaper than some of the bigger ones that provide amazing service and are able to guide you through the process. My advice is steer clear
Only $33 to leave them
Claim process has been incredibly and unbelievably difficult. Firstly they are not open on weekends so if you have an accident on a weekend, you need to wait until 9am Monday for someone to help you (but of course call their sales line and there's someone there, not that they can help). I was told that I should get a tow truck, and it might be reimbursed...
Don't even bother looking into this
Clearly 'the customer is always right' doesn't work for this mob. Even when they take a recording of what is discussed they will still swear black and blue that they are not wrong. Imagine being told your insurance will cost one thing then getting a letter saying it costs double the amount simply because they made a mistake originally.
Cheaper Insurance for women a good concept
Recommend them to any lady like me who likes to make sure they know what they're paying for. Staff are so polite. I did ask about the claims only being in business hours and they told me they had a 24hr number you can call and they will give you information on what to do if you need help at the scene then they get a claim expert to follow it up with you the next day. That's good enough for me.
SOOOO helpful. Im not an expert on insurance, far from it. I spoke to a lovely girl who was so very helpful. She spent so much time explaining how th...
Questions & Answers
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|Category||Car Insurance||Car Insurance||Car Insurance|
|Other Insurance Types Offered||Home and Contents||Home and Contents||Home and Contents|
|Coverage Type||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Underwriter||Auto & General Services||Auto & General Services||Auto & General Services|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Optional Extra||Optional Extra||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Optional Extra||Not Allowed||Not Applicable|
|After Accident Care|
|Hire Car after an Incident|
Optional extra, up to 14 days
|Emergency Transport & Accommodation||Included up to $100 per day up to $300 in total||Not Included||Not Included|
|Towing Costs||Included||Not Included||Not Included|
|Hire Car after a No Fault Accident|
Included up to 14 days
|Essential / Emergency Repairs||Included up to $500||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 14 days up to $1,000 in total
Included up to 14 days up to $1,000 in total
|Lock and Key Replacement||Included up to $1,000||Not Included||Not Included|
|Transit Cover||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Trailer only included up to $500||Not Included||Not Included|
|Child Safety Seats and Prams||Included up to $250 (combined with Personal Effects)||Not Included||Not Included|
|New-for-old Car Replacement|
The earlier of 1 year or 20,000 km from original registration
|Personal Property Cover||Included up to $250 (combined with Child Seats / Baby Capsules)||Not Included||Not Included|
|Uninsured Motorist Benefit||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included|
|Collision||Included||Not Included||Not Included|
|Natural Events||Included||Not Included||Not Included|
|Theft or Attempted Theft||Included||Not Included||Included|
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