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Budget Direct Car Insurance
3.9 from 7,057 reviews · View Statistics

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Reviews

  • Value for Money
    4.1 (2,370)
  • Customer Service
    4.0 (2,276)
  • Timeliness
    4.0 (1,799)
  • Job Satisfaction
    3.8 (986)
  • Transparency
    3.9 (2,009)
  • Claim Resolution Time
    • <1 week (60)
    • 1-2 weeks (50)
    • 2-4 weeks (55)
    • 1-2 months (65)
    • 3+ months (75)
  • Claim ApprovedYes (211) · No (98)
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Lia
LiaGreater Melbourne (Outer), VIC
  • 3 reviews

Very good insurance!Cannot live without!

published

The policy is a good value.I am with this insurer for the last few years,including home and contents insurance .
I did not have roadside assistance before but this year I decided to have it because the other car stopped in traffic.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct

I wouldn’t give even one star

published

My car met with an accident more than a month ago. They are not given me with any update of my car. When I ring them they are just transferring to another operators which I have been waiting on the phone line for nearly an hour to pick someone to answer me but no one responds. Please do not go with this. I’ve being telling this to everyone I know in Australia so far for more than 50 people. Ridiculous. Worst experience that have ever happened

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Other Car Insurance

 
 

0.0
(1,234)
Kerry P.
Kerry P.Central West, NSW

Not a clear start, but all is ok now.

published

I was to take pictures and supply documents to show 5 star ratings, I got asked on two occasions, after I submitted them, to submit them!! Total confusion. But seems to be ok now.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Car Insurance

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My first experience !!!!!

published

Yes all is good. I am recently took my
comprehensive insurance policy so far is good and am happy with it particularly with quoted price. If I have opportunity will feed back after one year.

Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Pedram, thank you for taking the time to provide your valuable feedback. It's great to see you found our policies of good value. If you need any assistance, please reach out and we will be happy to help. *Aina

Outstanding service!Best price in town...

published

•good value on policy and road assistance combined
• monthly instalment plan
• Always good communication and and customer service on phone calls
• highly recommend Budget Direct for their prompt service and making sure the policy is put in place in the appropriate policy legislation

• thumbs up you’re a winner....

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
Next

Always a catch & not putting customers first.

published
Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct

Value for money.

published

I’m new to this insurance company but I feel good in terms of paying my monthly premium which is cheaper than my previous car insurance. So I feel my policy was good value.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Kerim B.
Kerim B.Greater Melbourne (Inner), VIC

Shocking service! Slower then a snail

published

I made a claim for my car over 2 weeks ago and I am still waiting on it to be assessed to determine if it is repairable or write off, they tell me I need to wait another 10days for an assessment, on top of the weeks I will have to wait for repair or settlement. Absolutely appalling service and will never use budget direct again. On top of it all they tell me I need to organise the hire car and pay and they will reimburse me afterwards...wowwwww

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Other Car Insurance

 
 

0.0
(1,234)
Craig
CraigSouth East Queensland, QLD

Budget made easy

published

After being mucked around by my previous insurer I decided to give Budget a call. Really helpful and competitive price made it an easy decision. Staff made everything easy to understand.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Car Insurance

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Very good

published

Policy seems to be a good value so far we will see. The price seems to be good and the process was easy and not too long. Lets see what happens in the future.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Kevin
KevinSouth East Queensland, QLD

Amazing staff to deal with and super helpful

published

Policy was an amazing price for the amount of cover I have received. I have not logged a claim as yet however am sure it will be an easy process

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct

Policy value

published

My expectation was to get cheaper but I think I got little bit different, comparing to my previous insurance company little bit cheap. I hope next premium I’ll get cheap.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Dipesh, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day! *Ruby

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Easy quick hassle free

published

Easy quick hassle free, had it done in minutes with a great competitive price. Very happy and so far would recommend to other people. Would definitely use for other policies

Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
Budget Direct
Budget DirectBudget Direct
Ang M.
Ang M.Perth, WA

Perfect

published

Excellent value fully comprehensive car insurance purchased for my BMW X5
Impressed by the Ease of setup and follow ups, I haven’t made a claim yet! But hope if I do the process will be fine.

Value for Money
Customer Service
1 comment
Budget Direct
Budget DirectBudget Direct
Other Car Insurance

 
 

0.0
(1,234)
mac ying
mac yingSydney, NSW

perfect

published

the policy is easy to set up and its good value.
haven‘t lodged a claim yet,but i think it won't take long.
has been use for a month.
haven't got a chance to use roadside assistance.

Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
Budget Direct
Budget DirectBudget Direct
Car Insurance

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Page 1 of 471

Questions & Answers

carol s.
carol s.asked
Car Insurance

Need to get 5year traffic history to send to direct budget but not sure how I get one

2 answers
Emil G.
Emil G.

By checking your demerit points history with vic roads

carol s.
carol s.

Is that a cvCheck form I fill out and upload to budget direct, it costs $49 to get ?

carol s.
carol s.asked
Car Insurance

I need to get a 5 year traffic history to upload to budget direct but don't know how

1 answer
Budget Direct
Budget DirectBudget Direct

Good morning Carol. Thank you for contacting us. We are happy to look into this for you as well as provide you with more information on how to obtain these details. So we can do this for you please email social@budgetdirect.com.au with your query details and your policy number as the subject line. Alternatively, we would be happy to help via our Live Chat facility online from our website. We look forward to speaking with you. *Eve

Nick
Nickasked
Comprehensive Car Insurance

There are lots of positive reviews for the price - I'm interested in hearing people's experience in making claims?

1 answer
Budget Direct
Budget DirectBudget Direct

Good morning Nick. Thank you for taking the time to contact us. You're welcome to see more reviews online by clicking here: https://www.budgetdirect.com.au/car-insurance/car-insurance-reviews.html. These Budget Direct Insurance reviews are collected, moderated and managed by Bazaarvoice, a leading independent ratings and reviews provider. Reviews have been completed since 10 February 2015. Should you have any further queries we would be happy to help via our Live Chat facility on our website. Have a great day. *Eve

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Budget Direct Car Insurance

Details

Compare all 5 Budget Direct Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and TheftComprehensive
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraNot OfferedNot OfferedReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra

Not Included

Not Included

Optional extra

Emergency Transport & Accommodation$100 per day up to $300 in totalNot IncludedNot Included$100 per day up to $850 in total
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Not IncludedIncluded: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.
Hire Car after a No Fault Accident

Included, "hire car that meets your needs"

Not Included

Not Included

Included, "hire car that meets your needs"

Essential / Emergency RepairsIncluded up to $500Not IncludedNot IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Not Included

Included, up to $1,000

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Not IncludedNot IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverTrailer Only up to $500Not IncludedNot IncludedCaravan & Trailer up to $1,000
Child Safety Seats and PramsCombined with Personal Effects, up to $250Not IncludedNot IncludedIncluded up to $500
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

Not Included

Not Included

The earlier of 2 years or 40,000 km from original registration

Personal Property CoverCombined with Child Safety Seats and Prams, up to $250Not IncludedNot IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedIncluded
FireIncludedNot IncludedIncludedIncluded
CollisionIncludedNot IncludedNot IncludedIncluded
Natural EventsIncludedNot IncludedNot IncludedIncluded
Theft or Attempted TheftIncludedNot IncludedIncludedIncluded
Compare all 5 Budget Direct Car Insurance
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