Budget Direct Car Insurance

Budget Direct Car Insurance

 Verifiedbudgetdirect.com.au
3.7

8,522 reviews · Statistics

PositivevsNegative
71% · 6,0472,158 · 25%
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Claim Resolution Time
  • <1 week (76)
  • 1-2 weeks (67)
  • 2-4 weeks (87)
  • 1-2 months (143)
  • 3+ months (232)
Claim ApprovedYes (430) · No (188)
Value for Money
3.8 (3,510)
Customer Service
3.7 (3,412)
Timeliness
3.6 (2,913)
Job Satisfaction
3.3 (1,884)
Transparency
3.5 (3,085)

Reviews

Budget Direct Car Insurance8,522 reviews
Kai P.
Kai P.
  Comprehensive

Worst Insurance company

Worst insurance company ever. Please don’t clam your Insurance company as the best Insurance in Australia.

My car was vandalised and you refused to pay for the repair. It’s a disgusting and low act that makes me feel terrible. Not to mention, the customer service is rude and abysmal Show details

Zahraa A.
Zahraa A.VICGreater Melbourne (Inner), VIC2 posts
  Comprehensive

Best price on insurance

Sales representative gave me a good price on the insurance, I was able to put down the agreed value and was still a lot cheaper then my previous insurance Show details ·  1
Maree K
Maree KQLDSouth East Queensland, QLD
  Gold Comprehensive

Helpful assistance

Two car insurances, my son and myself.
The lady that helped with my son’s insurance was excellent, patient, and helpful.
My insurance was great too. Show details ·  1
Lindy
LindyQLDSouth East Queensland, QLD3 posts
  Comprehensive
Budget Direct
Budget Direct   DM   
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Gur
Gur
  Fair Incentive Comprehensive

Very cooperative staff, always giving good advice, always speak politely

i have my two car insurance with budget direct, staff is very cooperative, quick response, polite. Show details ·  1
Alex
AlexGosford28 posts
  Third Party Property, Fire and Theft

Do not share your email if you do not wanna be spammed with insurances you're not interested

You do enquiry regarding car insurance and them will be spamming you with some pet insurances and other crap not relevant to you. Show details
David
DavidNSWSydney, NSW
  Comprehensive
Budget Direct
Budget Direct   DM   
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Jerome D.
Jerome D.
  Third Party Property Only
Budget Direct
Budget Direct   DM   
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Jennifer Rixon
Jennifer RixonNSWSydney, NSW3 posts
  Comprehensive

Excellent coverage

Excellent comparative pricing and easy to understand. They offer a 21 day cooling off with a voucher after this. Show details ·  1
Aditi C.
Aditi C.QLDSouth East Queensland, QLD2 posts
  Comprehensive

Worse than terrible

Terrible claims process and impossible to reach customer service despite multiple attempts. Show details
Budget Direct
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Megu G.
Megu G.
  Verified Comprehensive

50% price increase for loyalty

I understand some price increase but over 50% increase annually when there is no claim/accident at all is just disrespectful, and if you don’t notice them they’ll charge you automatically. The only positive thing is the roadside assistance value doesn’t change Show details
Budget Direct
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Kathryn
KathrynVictoria5 posts
  Comprehensive

Smooth and easy comprehensive insurance purchase

This review is only on my purchase of Budget Direct Comprehensive car insurance, not for a claim.
My online purchase was smooth, simple, straightforward and competitive.
I like the way Budget Direct provides options for lowering your premium. Locking driver ages and the kilometres you drive will safe you money.
Their applications really seem to drill down into what the car is used for and by whom, and this along with a discount for an online purchase makes their quotes very competitive. Show details ·  1
Value for Money
Troy m
Troy m
  Comprehensive

Happy insuree

Website was easy to use and I also had to phone budget direct to add finance details to my policy and this was a simple process also Show details ·  1
Value for Money
Rory H.
Rory H.VICGreater Melbourne (Outer), VIC
  Comprehensive

Budget Direct exploiting cost of living crisis!

Been with Budget Direct for both our family cars for several years, and both policies are on auto renew in Feb/March. The first car they upped the premium by 13% (by my maths) with no explanation, no changes to the policy or accidents etc. Then the second car new policy they have increased it by 25%, again no explanation and no changes. That stinks and looks to me just like Budget Direct using the excuse of increased cost of living to get more cash out of people. These guys are the reason why the economy is dragging its heals to get out of inflationary measures!! Stop exploiting people. Needless to say i have cancelled both policies and gone elsewhere (Youi - who were able to offer a significant saving). Budget Direct you stink! Show details
Budget Direct
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Andy M
Andy MSAMetropolitan Adelaide, SA13 posts
  Comprehensive

Questions & Answers

Mel
Mel · Comprehensive Car Insurance

How is the claim process with Budget Direct? Is it easy to claim through an app or online process like other insurance companies?
What is the normal lead time for an insurance claim?

Garry C.
Garry C.  

Haven't had to make a claim

Budget Direct
Budget Direct   DM   
Leno S.
Leno S. · Car Insurance

hi my name is leno and i am a budget direct customer i recently backed in to a car in the car park at school where we both work i hit her r hand light a a slight dent on the bonnet she come back to me after nearl two months with a price for 1750 dollars this is a joke it is a act of fraud the charges that he put down where a joke . what is budget direct procedure in this quotation does not relate to the damage does it get assessed so that that the price reflects the damaged thats been done as i have had pay 800 excess and have gone up to a rating 6 i await your response to this matter rgds leno sammut

Budget Direct
Budget Direct   DM   
Raj N.
Raj N. · Comprehensive Car Insurance

Why do you only offer hire car for 14 days when it takes longer than 14 days to get the car even assessed? Please give me call regarding this before I leave a terrible review. Claim number 1196963801

Budget Direct
Budget Direct   DM   
Budget Direct
Budget Direct   DM   

Details

About Budget Direct Car Insurance

Budget Direct Car Insurance offers Comprehensive Car Insurance, Third Party Property Only Insurance, and Third Party Property and Theft Insurance.

Some features of their policies include:

  • Tailor-made cover which lets you save money by restricting your policy to drivers over a certain age.
  • A lifetime guarantee on authorised repairs while the car is in your possession.
  • 24/7 claims.
Compare all Budget Direct Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraOptional ExtraNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra

Optional extra

Not Included

Not Included

Emergency Transport & Accommodation$100 per day up to $300 in total$200 a day up to $1000 in totalNot IncludedNot Included
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included

Included

Not Included

Not Included

Essential / Emergency RepairsIncludedIncludedNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Included, up to $1,000

Not Included

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverTrailer Only up to $500Caravan & Trailer up to $1,000Not IncludedNot Included
Child Safety Seats and PramsCombined with Personal Effects, up to $250Included up to $500Not IncludedNot Included
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

The earlier of 2 years or 40,000 km from original registration

Not Included

Not Included

Personal Property CoverCombined with Child Safety Seats and Prams, up to $250Included up to $500Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableIncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedNot Included
FireIncludedNot IncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded (Theft Only)
Compare all Budget Direct Car Insurance listings
Visit official website

Contact info for Budget Direct Car Insurance

Extra Information

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