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Budget Direct Car Insurance
3.9 from 7,799 reviews · View Statistics
Listing monitored by Budget Direct

Reviews

  • Value for Money
    4.0 (2,946)
  • Customer Service
    3.9 (2,820)
  • Timeliness
    3.9 (2,332)
  • Job Satisfaction
    3.7 (1,384)
  • Transparency
    3.8 (2,518)
  • Claim Resolution Time
    • <1 week (67)
    • 1-2 weeks (57)
    • 2-4 weeks (67)
    • 1-2 months (84)
    • 3+ months (110)
  • Claim ApprovedYes (263) · No (133)
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Bad Bad customer service plus dedicated repair shop

published

I was involved in car accident, rear ended end of January ( not my fault) and till to day have problems with B.D. repar shop in Laverton VIC. Darren, assessor is failing to fix my car on multiple accessions, trying to convince me with the car , do not trust anyone .. bad assessor.. Budget direct not helping at all , multiple call and still nothing... not good . Who are they Protecting ??? Me or guy at fault... 100% not me ..

Value for Money
3/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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Tony K
Tony K
  • 4 reviews
  • 8 likes

Terrible service

published
Incentivised Review No
Insurance TypeCompulsory Third Party
Tony K
Tony K

Budget direct......budget service

Budget Direct
Customer CareBudget DirectSend a private message
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Hidden extra hustles - rude customer service

published

The last claim reps i spoke to were very rude - they refused to connect me to their supervisor when they were not able to resolve my complaint. This is the last time im with this terrible insurer given all the troubles i have gone through with them.

Value for Money
1/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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Worst insurer ever!

published
Value for Money
1/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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Criminals

published
Value for Money
5/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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Blake P.
Blake P.Canberra 2600, ACT

Dont insure highly priced cars

published

My car was stolen in an armed robbery. This was on camera and referred to police. Budget direct deemed "market value" as less than any comparable car in the country.

Value for Money
1/5
Customer Service
3/5
Budget Direct
Customer CareBudget DirectSend a private message
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Joke of a company

published
Value for Money
2/5
Incentivised Review No
Budget Direct
Customer CareBudget DirectSend a private message
orch894
orch894

Thanks Cameron - But why bother when have already been through the 'claims journey' with you? Why not just offer convenience as ordinary policy? Why should it take escalation?

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

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Jamie142
Jamie142Sydney, NSW

As soon as I gave my number I had spam call after spam call.

published

As soon as I provided my number for a quote I had multiple scam callers, one claiming to be from customs and having a warrant for my arrest. I only just received this phone number.

Value for Money
1/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
Jamie142
Jamie142

Too late now isn’t it?

Budget Direct
Customer CareBudget DirectSend a private message
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nob
nobGoulburn Valley, VIC
  • 24 reviews
  • 23 likes

Don’t ever do your car insurance through this company

published

Our car insurance claim has been under review for 6 weeks. We are driving an unroadworthy car around so as to get to work. Absolute joke. We keep ringing and we keep getting told it’s under review

Incentivised Review No
Insurance TypeCompulsory Third Party
Budget Direct
Customer CareBudget DirectSend a private message
nob
nob

Thanks but we have already gone down that path and got nowhere

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SJF
SJFSydney, NSW
  • 3 reviews

Definitely not what the advertisements promote!!! Go with QBE save yourself the headache. Terrible!!!

published

I did nor have roadside assistance this was for motorcycle insurance and I called up before taking out the policy to ask all questions to ensure the process was easy....

Customer Service
1/5
Timeliness
1/5
Budget Direct
Customer CareBudget DirectSend a private message
SJF
SJF

Hi, it is okay, I cancelled my policy after being mucked around and receiving bad customer service, and I was charged a cancellation fee!!!! WOW perhaps I need to cancel my home insurance and be done with you

Budget Direct
Customer CareBudget DirectSend a private message
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Cannot pay in advance

published

My renewal comes up and I budget in advance for everything. I ask to pay before the renewal for the year and YOU ARE NOT ALLOWED to pay early. It is only 2 weeks before the bill is due. They will not accept payment.

Customer Service
2/5
Timeliness
4/5
Budget Direct
Customer CareBudget DirectSend a private message
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Jemima
JemimaDarwin, NT

Useless insurance policy!

published
Customer Service
1/5
Transparency
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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26% increase

published
Value for Money
1/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
Honest John
Honest John
Budget Direct
Customer CareBudget DirectSend a private message
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Sam999
Sam999AU
  • 3 reviews
  • 1 like

Unfair hidden cost, I got caught!

published
Incentivised Review No
Insurance TypeComprehensive
Budget Direct
Customer CareBudget DirectSend a private message
Sam999
Sam999

Hi Ruby,
Thanks for the reply, I sent an email as suggested to social@budgetdirect.com.au.

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King in the north
King in the northGreater Melbourne (Metropolitan), VIC
  • 9 reviews

no, Do not

published

i just experienced the worst customer services. he/she answers me without reading or thinking what I read. I need to teach or explain what he//she needs to do . shame shame

Value for Money
1/5
Customer Service
1/5
Budget Direct
Customer CareBudget DirectSend a private message
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Questions & Answers

Ravi
Raviasked
Car Insurance

What is you Claim Acceptance percentage? I-e what percentage of the total claims lodged are accepted?

3 answers
Budget Direct
Customer CareBudget DirectSend a private message
Ravi
Ravi

Thank you for your response. I appreciate the quick turn around.
Would you also happen to know what is the percentage of claims that are deemed as NOT legitimate by Budget Direct?

Budget Direct
Customer CareBudget DirectSend a private message
Mario J.
Mario J.asked
1 answer
Budget Direct
Customer CareBudget DirectSend a private message
Stefan F.
Stefan F.asked
Car Insurance

After reading so many 1-star reviews, and clearly being very apprehensive about even considering BD for a comprehensive car insurance now, what would you say to try and convince me otherwise? When an incident happens, regardless of who's at fault, I'd be in distress and I'd expect a helpful customer service, which, by seeing several reviews, just doesn't happen.
Any comment at all?
Thanks, Stefan

3 answers
Budget Direct
Customer CareBudget DirectSend a private message
Liv SC
Liv SC
Stefan F.
Stefan F.

Thank you Liv, as you were suggesting, I did end up going elsewhere, for that exact reason. I find it extremely exhausting to chase up something that is so clearly in your favour, I am not willing to risk that. Thanks for taking the time to answer!

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Budget Direct Car Insurance

Details

Compare all 5 Budget Direct Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and TravelHome and Contents, Landlord, Pet and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and TheftComprehensive
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraNot OfferedNot OfferedReduced Excess Optional Extra
Choice of RepairerOptional ExtraNot AllowedNot AllowedOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra

Not Included

Not Included

Optional extra

Emergency Transport & Accommodation$100 per day up to $300 in totalNot IncludedNot Included$100 per day up to $850 in total
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Not IncludedIncluded: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.
Hire Car after a No Fault Accident

Included, "hire car that meets your needs"

Not Included

Not Included

Included, "hire car that meets your needs"

Essential / Emergency RepairsIncluded up to $500Not IncludedNot IncludedIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Not Included

Included, up to $1,000

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Not IncludedNot IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverTrailer Only up to $500Not IncludedNot IncludedCaravan & Trailer up to $1,000
Child Safety Seats and PramsCombined with Personal Effects, up to $250Not IncludedNot IncludedIncluded up to $500
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

Not Included

Not Included

The earlier of 2 years or 40,000 km from original registration

Personal Property CoverCombined with Child Safety Seats and Prams, up to $250Not IncludedNot IncludedIncluded up to $500
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedIncluded
FireIncludedNot IncludedIncludedIncluded
CollisionIncludedNot IncludedNot IncludedIncluded
Natural EventsIncludedNot IncludedNot IncludedIncluded
Theft or Attempted TheftIncludedNot IncludedIncluded (Theft Only)Included
Compare all 5 Budget Direct Car Insurance
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