Reviewer Photos & Videos
Very good insurance!Cannot live without!
The policy is a good value.I am with this insurer for the last few years,including home and contents insurance .
I did not have roadside assistance before but this year I decided to have it because the other car stopped in traffic.
I wouldn’t give even one star
My car met with an accident more than a month ago. They are not given me with any update of my car. When I ring them they are just transferring to another operators which I have been waiting on the phone line for nearly an hour to pick someone to answer me but no one responds. Please do not go with this. I’ve being telling this to everyone I know in Australia so far for more than 50 people. Ridiculous. Worst experience that have ever happened
Not a clear start, but all is ok now.
I was to take pictures and supply documents to show 5 star ratings, I got asked on two occasions, after I submitted them, to submit them!! Total confusion. But seems to be ok now.
My first experience !!!!!
Yes all is good. I am recently took my
comprehensive insurance policy so far is good and am happy with it particularly with quoted price. If I have opportunity will feed back after one year.
Outstanding service!Best price in town...
•good value on policy and road assistance combined
• monthly instalment plan
• Always good communication and and customer service on phone calls
• highly recommend Budget Direct for their prompt service and making sure the policy is put in place in the appropriate policy legislation
• thumbs up you’re a winner....
Always a catch & not putting customers first.
My renewal premium jumped $500 + after having two claims throughout the year my car was insured with Budget.
Unfortunately for me, both accidents were no fault of my own.
The first incident I claimed through Budget. They serviced the claim and I was a happy customer...
In the second incident, someone ran into my parked car, luckily their insurers paid for the damages and rented me a hire-car etc.
I did my due diligence and told Budget about it this second incident as per their PDS and what does that get me? ... a high-risk stamp with and a hefty price tag to boot.
Value for money.
I’m new to this insurance company but I feel good in terms of paying my monthly premium which is cheaper than my previous car insurance. So I feel my policy was good value.
Shocking service! Slower then a snail
I made a claim for my car over 2 weeks ago and I am still waiting on it to be assessed to determine if it is repairable or write off, they tell me I need to wait another 10days for an assessment, on top of the weeks I will have to wait for repair or settlement. Absolutely appalling service and will never use budget direct again. On top of it all they tell me I need to organise the hire car and pay and they will reimburse me afterwards...wowwwww
Budget made easy
After being mucked around by my previous insurer I decided to give Budget a call. Really helpful and competitive price made it an easy decision. Staff made everything easy to understand.
Policy seems to be a good value so far we will see. The price seems to be good and the process was easy and not too long. Lets see what happens in the future.
Amazing staff to deal with and super helpful
Policy was an amazing price for the amount of cover I have received. I have not logged a claim as yet however am sure it will be an easy process
- Gold Comprehensive Car Insurance
My expectation was to get cheaper but I think I got little bit different, comparing to my previous insurance company little bit cheap. I hope next premium I’ll get cheap.
The reviewer stated that an incentive was offered for this review
Easy quick hassle free
Easy quick hassle free, had it done in minutes with a great competitive price. Very happy and so far would recommend to other people. Would definitely use for other policies
Excellent value fully comprehensive car insurance purchased for my BMW X5
Impressed by the Ease of setup and follow ups, I haven’t made a claim yet! But hope if I do the process will be fine.
the policy is easy to set up and its good value.
haven‘t lodged a claim yet，but i think it won't take long.
has been use for a month.
haven't got a chance to use roadside assistance.
Questions & Answers
I need to get a 5 year traffic history to upload to budget direct but don't know how
Good morning Carol. Thank you for contacting us. We are happy to look into this for you as well as provide you with more information on how to obtain these details. So we can do this for you please email email@example.com with your query details and your policy number as the subject line. Alternatively, we would be happy to help via our Live Chat facility online from our website. We look forward to speaking with you. *Eve
There are lots of positive reviews for the price - I'm interested in hearing people's experience in making claims?
Good morning Nick. Thank you for taking the time to contact us. You're welcome to see more reviews online by clicking here: https://www.budgetdirect.com.au/car-insurance/car-insurance-reviews.html. These Budget Direct Insurance reviews are collected, moderated and managed by Bazaarvoice, a leading independent ratings and reviews provider. Reviews have been completed since 10 February 2015. Should you have any further queries we would be happy to help via our Live Chat facility on our website. Have a great day. *Eve
Get an answer from our members and Budget Direct representatives
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Home and Contents, Landlord, Pet and Travel||Home and Contents, Landlord, Pet and Travel||Home and Contents, Landlord, Pet and Travel||Home and Contents, Landlord, Pet and Travel|
|Coverage Type||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft||Comprehensive|
|Underwriter||Auto & General Services||Auto & General Services||Auto & General Services||Auto & General Services|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Optional Extra||Not Offered||Not Offered||Reduced Excess Optional Extra|
|Choice of Repairer||Optional Extra||Not Allowed||Not Allowed||Optional Extra|
|After Accident Care|
|Hire Car after an Incident|
|Emergency Transport & Accommodation||$100 per day up to $300 in total||Not Included||Not Included||$100 per day up to $850 in total|
|Towing Costs||Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.||Not Included||Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.||Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.|
|Hire Car after a No Fault Accident|
Included, "hire car that meets your needs"
Included, "hire car that meets your needs"
|Essential / Emergency Repairs||Included up to $500||Not Included||Not Included||Included up to $500|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included, up to $1,000
Included, up to $1,000
Included, up to $1,000
|Lock and Key Replacement||Included up to $1,000||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Included||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Trailer Only up to $500||Not Included||Not Included||Caravan & Trailer up to $1,000|
|Child Safety Seats and Prams||Combined with Personal Effects, up to $250||Not Included||Not Included||Included up to $500|
|New-for-old Car Replacement|
The earlier of 1 year or 20,000 km from original registration
The earlier of 2 years or 40,000 km from original registration
|Personal Property Cover||Combined with Child Safety Seats and Prams, up to $250||Not Included||Not Included||Included up to $500|
|Uninsured Motorist Benefit||Not Applicable||Included up to $5,000||Included up to $5,000||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included||Included|
|Collision||Included||Not Included||Not Included||Included|
|Natural Events||Included||Not Included||Not Included||Included|
|Theft or Attempted Theft||Included||Not Included||Included||Included|
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