Budget Direct Car Insurance

Budget Direct Car Insurance

 Verifiedbudgetdirect.com.au
Budget Direct Car Insurance
3.7

8,634 reviews

PositivevsNegative
70% · 6,0752,238 · 26%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.8
Customer Service
3.6
Timeliness
3.5
Job Satisfaction
3.3
Transparency
3.5

Reviews

8,634 reviews
Tony
Tony4 posts
  Gold Comprehensive

Budget Direct saves you money

I cancelled my third party car insurance and upgraded to comprehensive gold cover all on the Budget Direct web site, it was very easy with the step by step process. I have been with Budget Direct off and on but I am staying loyal now because I saved money. Show details
Julie T.
Julie T.Perth, WA
  Gold Comprehensive

New car insurance

New quote for my car, saved approximately $85 for the year. Staff extremely helpful and made everything very easy. Added bonus you can choose your bill date. Show details ·  1
Merle
MerleCentral Highlands and Goldfields, VIC7 posts
  Comprehensive

Poor Service

Wasn’t aware that I had 2 monthly direct debits declined until I received a letter from BD to say they had cancelled my policy. Letter took so long to get to me that I had been driving an uninsured car for 10 days. Rang up to complain but got left on hold for 30 minutes. No wait time at AAMI. Show details
Nigel A.
Nigel A.2 posts
  Gold Comprehensive

ripoff at renewal

Just got my renewal for my Dmax - premiums have gone up 45% from $1923 to $2788 - when challenged online Budget Direct made claims about supply chain costs etc

Wow that’s just a plain ripoff Show details

Customer Service
Timeliness
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Fuming
FumingSouth East Queensland, QLD
  Comprehensive
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Mannyjen
MannyjenSydney, NSW10 posts
  Comprehensive

Good budget friendly insurance

I have had to make several claims over the years for accidents and I have always been delighted with their service. Even when the accident was my fault, driving too close to a bollard, it was all sorted out smoothly and my premium wasn’t exorbitant the next time I went to renew. I have just used them for my home and content insurance and they were a third of the price of my old insurance for more benefits. A good company as long as you ensure you have all the cover you need and are honest when taking out the policy in terms of how much cover you need. I liked the way you can add to the value of CDs/vinyls etc by adding them seperately. Show details ·  1
Amir
Amir
  Comprehensive

The poorest customer service ever

I have been their customer for several years. Everything was good but when it came into a claim, it turned into a disaster. I had a cctv video showing a truck hitting my car when it was parked on street but I was simply told repair cannot be paid by them as the plate number is not clear in the video. What a poor customer service. Do not waste your time and money with them. Show details
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Barry
Barry3 posts
  Comprehensive
Value for Money
Timeliness
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Damanpreet Singh
Damanpreet SinghGreater Melbourne (Outer), VIC2 posts
  Verified Comprehensive

Worst insurance company in australia

Worst car insurance company of australia. I am using car insurance from last 12 years but this is the worst insurance company. Waiting for my claim from last 40 days and they are still saying its still in review. Can get to them on call, waiting to talk to them is always 3-4 hours. On sms service they take your details and then always say this is not their department. I am at fault. I agreed my fault. I am happy whatever amount they told me they gonna pay. But then they stopped giving me any updates and i am stuck in between. I am without a car from 40 days. And seems they don’t care about customers. I am really very disappointed and fed up. Show details
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john w.
john w.Metropolitan Adelaide, SA
  Verified Comprehensive

Terrible service

Absolutely terrible. Spent 6 hours on the phone to get 1 claim paid, including 1 phone call on hold for 1 hour & 30 minutes. Took nearly 2 months to be paid. I made a complaint & they finalised it without dealing with the issues that I had raised. Don't deal with these people! Show details
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Jan B.
Jan B.
  Comprehensive

Worst insurance ever

Worst insurance company I have to deal with, got a comprehensive insurance with them
For more than 6 years and had 3 not at fault claims only their premium going up yearly with fake discount they say will apply if you don’t have a claim for 5 years which I never got it , when my car was a total loss for not at fault accident they deducted 4 months left from my insurance policy even though the agreed value for my car was paid from the other driver’s at fault insurance Show details
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Peter
PeterGreater Melbourne (Outer), VIC
  Comprehensive
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Tenayah
Tenayah
  Comprehensive

The worst experience of my life with this company

By far the worst experience with this company of my life. It took 6 weeks for my car to be assessed after it was written off in the floods, endless amounts of calls and emails in regard to a replacement car which I’m still waiting for. My emails are now not being responded to and everytime I get in contact with an agent on the phone it seems to be someone else’s responsibility or fault. I will never ever get insurance through this company again and will never recommend it to anyone. Show details
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cab
cabAU3 posts
  Comprehensive
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Marco
MarcoGreater Melbourne (Inner), VIC7 posts
  Gold Comprehensive

Do not trust their "market value" of your car

After receiving my renewal offer I noticed that the agreed insured value of my car had dropped from $59,500 last year to $39,340 for the upcoming year, which is a $20,160 (34%) drop, yet my premium has increased with 8%. This drop in value is absolutely bizarre and completely disconnected from reality. To buy a replacement car of the same model with similar mileage I would need to spend probably $55,000 in case of a total loss. As a consequence I would be $15,000 out of pocket, despite paying for comprehensive insurance. They say the use the value from the RedBook, but they are completely out of whack with reality. Very deceiving and unfair practice. Show details
Value for Money
Customer Service
Timeliness
Transparency

Questions & Answers

Mel
Mel · Comprehensive Car Insurance

How is the claim process with Budget Direct? Is it easy to claim through an app or online process like other insurance companies?
What is the normal lead time for an insurance claim?

Garry C.
Garry C.  

Haven't had to make a claim

Budget Direct
Budget Direct   DM   
Jadene d.
Jadene d.  

Don’t use budget direct I promise you read the reviews above and you’ll run

Raj N.
Raj N. · Comprehensive Car Insurance

Why do you only offer hire car for 14 days when it takes longer than 14 days to get the car even assessed? Please give me call regarding this before I leave a terrible review. Claim number 1196963801

Budget Direct
Budget Direct   DM   
Budget Direct
Budget Direct   DM   
John R.
John R. · Car Insurance

do you insure golf carts? Limited registration (Qld) for use in Limited gated communities only on the Gold coast ? If so...premium required for cover of $6500 inc TP damage. (parked in secure gated community with 24/7 on site and mobile security + CCTV throughout )

Budget Direct
Budget Direct   DM   
John R.
John R.  

Thanks for your response

Details

About Budget Direct Car Insurance

Budget Direct Car Insurance offers Comprehensive Car Insurance, Third Party Property Only Insurance, and Third Party Property and Theft Insurance.

Some features of their policies include:

  • Tailor-made cover which lets you save money by restricting your policy to drivers over a certain age.
  • A lifetime guarantee on authorised repairs while the car is in your possession.
  • 24/7 claims.
Compare all Budget Direct Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraOptional ExtraNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra

Optional extra

Not Included

Not Included

Emergency Transport & Accommodation$100 per day up to $300 in total$200 a day up to $1000 in totalNot IncludedNot Included
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included

Included

Not Included

Not Included

Essential / Emergency RepairsIncludedIncludedNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Included, up to $1,000

Not Included

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverTrailer Only up to $500Caravan & Trailer up to $1,000Not IncludedNot Included
Child Safety Seats and PramsCombined with Personal Effects, up to $250Included up to $500Not IncludedNot Included
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

The earlier of 2 years or 40,000 km from original registration

Not Included

Not Included

Personal Property CoverCombined with Child Safety Seats and Prams, up to $250Included up to $500Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableIncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedNot Included
FireIncludedNot IncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded (Theft Only)
Visit official website

Contact info for Budget Direct Car Insurance

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