Very good comparatively
No road side assistance. Been with budget direct for a couple of weeks. No claims made. I Select set it all up for me. They were excellent. So far I’m happy.
Easy and great process
The online process was very easy to understand and was a smooth process to set up payment came out on time and very happy with budget insurance.. very happy to have moved over to them.
Claimed twice for not a fault
Policy was expensive compared to comprehensive insurance with Youi and Bingle. I was with Budget direct for three years and suddenly this year they sent me a letter saying my renewal would be $2800! Got a quote from Youi for half the price and bingle for even less. Claimed twice for not at fault, they have you buy a USB stick to upload videos and images of the accident and send it through via the post! It’s 2019 and the new MacBooks don’t even come with a USB port. Windscreen claim with budget is $500, with Youi its $50 and they include roadside assistance with all Youi insurance.
I was very impressed by how easy it was to sign up over the internet and the steps to follow weren’t confusing at all.
The different types of insurance levels where easy to choose from .
Easy as pie
Got a comparative price to my insurer I had been with for 30 years. Budget direct beat them. My daughter's cars are both with them and the service is great. Thanks guys
I hope that I don't have to use it as I haven't claimed on any yet
Good value for money and pe rson was very helpful and friendly only been with you a few weeks and I haven't had to use road side assistance but it is there if I need it
Price was right for the cover.
Tania was very tolerant and helpful. Price was right for cover given. Some compromises but worth saving money for. Maybe make glass cover a bit cheaper and more people would take it.
No hassle insurance
Good customer experience - good value for money for what I was looking for - polite and professional staff who listened to me and provided sound advice - long may the good relationship continue.
Policy was good value it was easy to fill out online application and take photos for self approval it took minimal time and effort to fill out forms and complete
Great, easy, very happy with price
Great value, easy to sign up. New to this company and hope to remain happy and paying good amounts to be protected. Have not made any claims, hoping i won't have to eirher.
I am a happy customer as i received Great service i am a new customer i know i will come again i am glad i have become a member thank you
Great value for money, can't go wrong.
Good value for money, easy to get quote and set up cover online. Discount code also helped reduce cost. I'm yet to lodge any claims. That's it, budget direct all the way
Easy and Impressive
Policy was easy to setup and good value for money. As I purchased a new car I didn’t have all the details but when I logged into my account online there was an online assistance which was very helpful with updating my policy.
Impressive service and was very easy.
Quick and easy
Shopped around and decided to call Budget Direct for further confirmation on a few facts. The young gentleman I spoke with (Dylan) was very knowledgeable and patient. Decided then to go with this company. Great car insurance policy price and Fabulous customer service.
R U Handy
Great service and good value.
I always shop around for insurance and Budget Direct offered the best value this time. I particularly liked the way they followed up on the online quotation, the lady who called me was excellent, very knowledgeable and helpful. An excellent experience overall.
Value for Money
Great customer service without the fake attitude of the bigger companies. I saved $350 by swapping with 100% of what the previous company had in my contract. Budget is the way to go.
Easy to understand
It was good value as I am a p plater and I compared to everyone else and this was the best
It was easy to understand and set up and I am only new to budget direct
Read The Fine Print
After 3 years of loyalty even though my policies increased every year without making a claim. I would need to negotiate and barter my way down. Not a good thing to have to do, year after year..
After the last increase, I told the consultant that I would be shopping around and I did, I found a much better deal.
When I got around to changing over the policy, Budget Direct hit me with a $40 cancelation fee. Once again I felt like I have to barter my way through all the reasons why I felt this to be unacceptable. A few days later I received a reply to say that the $40 cancellation fee would remain because I cancelled and no longer a customer.
Please remember Budget Direct, I pay all my policies in full, not monthly, all up front & in full. If I paid monthly this $40 cancelation fee would not have applied. They hit me in the most unacceptable, immoral way just because I shopped around and found a better deal. I am very upset with the way this was handled.
I told Budget Direct I was not happy about this and I would be placing a review on this site for all to read. It's not the $40, it's the principle !
Remember, I would not have shopped around and found a better deal if my policy wasn't increased each year. All that happens is the value of my vehicle depreciates and you increase your profit margins.
Please read the fine print. I don't know what this company is like to place a claim through, I cannot comment on that, I'm only commenting on what happened when I cancelled.
Great Products, Great Service!
Spoke with Lisa from Brissy after a stressful morning and felt well taken care of, she was a great service rep! Would recommend to family and friends in the future.
The good gets better
This is my second Insurance with Budget Direct. They have an easy to navigate website offering products and solutions which can be tailored to individual needs. They offer the best price for a similar cover with any other insurance provider.
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