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Car Insurance Buying Guide

Our buying guide will explain which type of car insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

3.8

5,912 reviews
5
(3,015)
4
(1,342)
3
(251)
2
(168)
1
(1,136)
  • Value for Money
    4.1 (1,430)
  • Customer Service
    4.0 (1,380)
  • Timeliness
    4.0 (907)
  • Job Satisfaction
    3.8 (522)
  • Transparency
    3.9 (1,179)
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Great after care

published

Only a month with the company so far so good my partner has been with a fair while that’s how I found out about them and she is happy with the way she has been treated

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelLDV T60
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Ian, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Patley

PatleySa, 5018

  • 2 reviews
  • 6 likes

Saved me money

published

The insurance only became active a few days ago, and hopefully I won't ever need to make a claim. I chose Budget because it saved me $200. We all like to save money

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda 3 BN (Hatchback) Neo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Patley, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Good service

published

Yes goods helpful this is my first time had membership with budget also assistance was goods ,good discounts best prices for fee, hopefully on the further ahead will getting best more action .

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Aurion
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Soknak, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

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Tatiana

TatianaSpringfield Lakes

  • 2 reviews
  • 2 likes

Great value and services

published

I subscribed to Budget last month and happy with the service and the value. It was very easy to set up.
I saved $500 dollars a year compared to my previous insurance company.

Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Tatiana, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

MJC

MJCSydney, NSW

  • 2 reviews

Excellent price based on shopping around to compare with your competitors

published

Absolutely, Excellent service, Follow up, Peace of mind, This being our first policy, Looking forward to the future, potentially switching our fleet of vehicles over time, No roadside Service required,

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
2 comments
Budget Direct
Budget DirectBudget Direct

Hi MJC, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

MJC
MJC

No problem.... take care

The reviewer stated that an incentive was offered for this review

Great value, simple process

published

It offers Great value for money. It is a Simple and quick quote application process. I even buy the extra roadside service. I Highly recommend to anyone looking for a new insurance.

Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Car ModelBMW X5 E70
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Jean, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Car insurance

published

Just bought it. Person on telephone was helpful. Have not had the need to claim anything yet. Using the camera app to send photos of the car was very difficult.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Louise, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Jay

JayGreater Melbourne (Metropolitan), VIC

Perfect.

published

Full comp plus roadside and hire car under $30/pw sounds great to me hopefull I won’t have to use it anytime soon but it’s great to have the protection incase.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJuly 2020
Claim ApprovedYes
Car ModelSubaru Impreza
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Jay, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

Tammy B

Tammy B

  • 2 reviews
  • 2 likes

Budget Direct - an inferior company!

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMercedes-Benz Vito
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct
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Lauramcdiarmid86

Lauramcdiarmid86Illawarra, NSW

Easy and Great price

published

Policy offered everything I needed and a great price. Very easy to take to get a quote and then proceed with the policy. Was offered roadside assistance along with the policy at a great price.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Laura, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great week. Kind regards, Budget Direct.

lets a.

lets a.Sydney, NSW

  • 2 reviews

Not at fault

published

Had an accident but not at fault in a brand new car budget is my insurer and did not contest the at fault party for a new car what so ever can will take 2 months to fix as there is no parts in Australia. Budget also did not call to organise a hire car as we had to chase it up ourselves. Will be leaving budget direct after my car is back. Would not recommend BUDGET DIRECT.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateAugust 2020
Car ModelNissan Patrol Y62
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct
Elvira DR M.

Elvira DR M.Sydney, NSW

  • 2 reviews

Value for Money

published

I was Looking for an affordable comprehensive insurance on line, Budget Direct gave me the options I needed for my cover at a good value as compared to other insurers.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Carnival
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Elvira, this is fantastic to read! Thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

This is perfect for my car good pricing

published

Good value And service,No claim still it is in good price. Easy to set up and very Friendly I used to think its expensive but it is in good price

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Daljinder, this is fantastic to read! Thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Very good

published

New customer so I can’t elaborate furtherthank u wel wait and see as its Avery old car and a collectors item and beautiful to drive and only uses superleaded petrol and very rare car

Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
1 comment
Budget Direct
Budget DirectBudget Direct

Hi John, thank you for taking the time to provide this fantastic feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Pankaj Kumar

Pankaj KumarSydney, NSW

Good service

published

Good value And service
No claim still
I used to think its expensive like yuvi, AAMI, but not, so it is in good price
I had good experience with roadside its a like nearly 1nd half year

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Pankaj, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

The reviewer stated that an incentive was offered for this review

Car Insurance

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Very quick and easy to join

published

Good value and easy to set up have home and contents insurance with budget direct fund them very friendly and easy to deal with for the last three years that I have been with them.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Kluger GSU50R GX AWD
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Tracey, this is fantastic to read! Thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

LEE

LEESydney, NSW

It's less money for the same insurance

published

Yes it is great value well under my other insurance company . No claim lodged to this date. First time 1 month . Does not apply to me at this stage yet.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Lee, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

John Coffey

John CoffeySydney Surrounds, NSW

New insurer

published

Just took out Insurance with Budget Direct as I was happy with recent travel insurance with them. Very competitively priced, easy to do online, AND they gave me a bonus!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Budget Direct
Budget DirectBudget Direct

Hi John, thanks for taking the time to provide this feedback. We look forward to being your insurer of choice. Kind regards, Budget Direct.

Excellent experience

published

Excellent experience sales person was excellent great knowledge of the product would recommend this company to anyone who is looking to purchase insurance this is my first year with this insurance company

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Tiguan 5N
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Wes, Thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Kind regards, Budget Direct.

A V

A VSydney, NSW

  • 4 reviews
  • 1 like

Best value for money

published

Best value for money

I had a few specific requirements and the guys were extremely helpful. More than happy. The windshield replacement excess down to just 40 bucks was very nice.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi A V, thanks for taking the time to leave your valuable feedback. It's great to have you with us, and we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

Page 1 of 296

Questions & Answers

mallymuff

mallymuffasked

Car Insurance

If I go with Budget Direct, can i pay insurance premium with Paypal?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Mally, thanks for reaching out. That's correct; currently, we offer payment via direct debit from a Visa, MasterCard, Amex, bank account and PayPal. We look forward to being the insurer of your choice. Kind regards, Budget Direct.

Paul B.

Paul B.asked

Car Insurance

I am trying to access virtual inspection centre and not able to get through. My car rego CNA44W needs a condition report but not able to get through

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Paul. Thank you for taking the time to leave your feedback. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further details and answer any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

Gloria M.

Gloria M.asked

Car Insurance

I'm elderly & can't find a phone number to contact direct. I just want a copy of my car insurance emailed to me please as I have lost my document.

2 answers
Budget Direct
Budget DirectBudget Direct

Hi Gloria, thanks for getting in touch with us. Please email us at social@budgetdirect.com.au including your policy number and we will be happy to organise that for you. We look forward to hearing from you soon. Regards, Budget Direct.

Lightwave
Lightwave

She wants a phone number, why give an email? Silly response from BD. And why are phone numbers hidden? I can't find any.

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