Christmas night zero star review
Called them out on Christmas night for a toilet that would not shut off. Was prepared to pay a premium for a public holiday and late at night, but was quoted $1200 for something the plumbers said would take 15-30 minutes. The bloke manning the company phone line said that this figure takes into account the plumbers' training and experience, but how many tradies do you know who command $4800 per hour (if it took them 15 mins) or even $2400 per hour (if it took them 30 mins)? Avoid these folk at all costs. The young plumbers who attended were lovely, but the guy manning phones and defending their costs was shonky and objectionable. Reminder to self, read Product Review before calling. I'm clearly not the only one to have been scammed.
Feeling ripped off :(
The website says $0 call-out fee(big and clear), with little disclaimer in tiny font that weekend prices may apply. But reality is they charge an insane call-out fee of $249. And it does not stop with that, services etc everything is on top of this call-out fee, and wait for gold $800+ to change a tap, apparently would have costed $600+ on a weekday. Good Plumbers come at a price is the justification. I believe their plumbers must have done some kind of PhD in plumbing to charge $1000 for 30-40 min of their time and service.
I would never ever use them again and never recommend them to anyone. I feel cheated in terms of pricing, extremely unfair :(.
- Verified customer
very very disappointing, feeling being rip off too!
I requested the company to come to check my roof as water was leaking through the ceiling into my house They promptly came on the 9th October. Instead of finding the leakage, they found my gutters were full and suggested I should change my downpipes ( changed to a wider diameter pipes). He didn't tell me where were the actual holes, but holes were found everywhere! In fact my roof had been renovated 6 years ago!
Anyway, this plumber replaced the flashing under the tiles on 9th October, stating that my problems should be settled. Obviously, i...
Do not use. Incompetent or deceitful - either way no good
I used this company when we had a burst water pipe. Long story short:
• They did not conduct a thorough examination of the house during the first call-out and as a result provided me with ill-informed advice regarding the source of the leak and necessary corrective actions.
• They charged me for work that was not undertaken.
• Work undertaken by them was not completed with due care and skill.
• They negligently or wilfully misled me regarding further works required.
• As a result of this negligent or fraudulent advice I incurred losses in terms of time spent, damage to property, and financial disadvantage.
Totally unethical business. Do not use.
BEWARE: SCAMMERS! DO NOT USE
These people are professional, smooth talking scammers. They "attended" to my leaking toilet and charged $445 AFTER the callout "discount" but they did not fix the problem. Told me I needed a new one, (my toilet is 4 years old) & charged 60% ie $680 "deposit". After NOT receiving a written quote/invoice for either job, I decided to cancel the job, and they did not provide the 75% refund as set in their "contract terms" when I cancelled within 5 days of when the job was scheduled. They operate under 24/7 plumbing, but emails come from "Pronto plumbing" and "Plumbing Australia".
- Verified customer
247 Local Plumber DO NOT LET THEM IN YOUR HOME, scammers and rip off merchants deregistered in NSW
DO NOT LET THEM IN YOUR HOME, they are a bunch of scammers. They stole over $4,000 as they have not provided a refund when I cancelled within 2 hours. The company has been registered in VIC for several months, with multiple websites and contractors. They pressure sell asking for money upfront, lying about the scope of the job. [name removed] told me that it would be a three day job and require a team of plumbers, he also managed to bypass the daily limit on my credit card. We discussed materials such as plastic piping, then he quoted for copper...piping. DON'T SIGN on the IPAD, [name removed] showed me the total, then when I received the invoice the total had increased by nearly $2,000. When I cancelled [name removed] refused to refund my money and claimed that the job had been started. "You will never get your money back" Absolutely crooked
Mr Plumber/1800Plumber/24/7Plumber/Rescue Enterprises
Zero to half Star - BE WARNED this company is very unethical, low standard non-compliant work, inflate charge & intimidating bullying attitude. They have numerous aliases, several PO Box addresses and 1800 phone numbers but always call you from a Private Number and say they don't have an email address. They quoted me on a Braemar 4 Star gas ducted heater unit to replace my old outdoor unit but turned up with and started installing a bottom of the range Bonaire 3 Star unit until I accidentally found out half way through installation what they we...re doing. They claimed it was "exactly the same and same price", they refused to lower the price and demanded immediate payment. I was told I was "a difficult customer" for questioning why I wasn't getting the Braemar 4 Star as agreed on written quote from Luke. Day of installation Luke was intimidating, irritable, threatening and would lie about anything, found out later so is the Mgr Zac and the Director Bill Toohey. It was start of Corona Virus lockdowns and with Luke's bullying attitude I was pressured into accepting what they had already done. I was refused a Certificate of Compliance, was told it "wasn't needed because the new unit was replacing an old unit", this is of course a complete lie, still do not have one to this day because it's clearly non-compliant with manufacturer's installation instructions, and thus warranty does not apply either. Luke and his 2nd year apprentice Steve spent 3.5 hrs here, including their lunch and several smokos. Cigarette butts, moved soil and mud were left all around the heating unit. They dug a ditch and installed my new $3,000 unit lower than ground level, without a concrete slab underneath and no legs, the ditch filled with rain water a few hrs later and unit now sitting in 1 inch of water and mud every time it rains. A nightmare experience I'm still sorting out with help of VBA, VCAT and Magistrate's Court as company refuses refund and only solution they offered is to build a retaining wall around the unit so it will then be enclosed like a little pond. Plumbers they are NOT! Still finding out what damage they did to my high rated R ducts when they ripped some of it out and replaced it with uninsulated skylight flexible duct.
0 star really Terrible
This group came 8 weeks ago to look at the problem and quote $965, which I unfortunately paid. They said the same plumber who quoted would return the following day but this did not occur. Two other plumbers came, at different times, in the following weeks, to make a total of 4 visits, to try and rectify the issue, but EPIC FAIL. I now have a hole in my ceiling which was completely unnecessary. Another plumber came today and fixed in an hour and a half so charged half as much as this hopeless crew. How do they sleep at night?
DON'T hire these guy's, you will be scammed
Paid call out fee of $110 (required payment upfront). Their plumber J came out to look at the pipe blockage and charged us $800 + (required payment upfront) to unblock. In less than 1 Hr, quoted us a further $1000 to replace a pipe (and requested upfront payment), which I declined thankfully. J the plumber unfortunately wasn't aware that water runs downhill, and was trying to unblock a pipe that was no longer in use and heading in the opposite direction. Awesome service (NOT!).
Total Fraud.. ripped me off $4000 to unblock a pipe which I fixed it by myself with half an hour ( just by trying by myself ) as they were coming after two days. l had to pay another $135 Call out fee and and additional $3000 to sign the quote. When I rang them that I fixed it by myself and return the money. they simply refused and later offered half of the money. Not even a minute of cooling off period. I am taking them to the consumer affair and VBA. They are a group of scammers. I would be ashamed and hung my head in shame if I feed my family and kids with the stolen money from my fellow citizens.. Don't know how they feel proud on doing this. They are all handymen, not fit to do the jobs professionally.
Absolute rip off nothing but thives
Totally ripped off my 86 year old mother charged $3000 to unblock a toilet and a week later it blocked again and was told l had to pay another $200 Call out fee and and additional $4500 to fix the problems again very rude receptionist that refused to help or ring me back when promised they would ,totally and utterly worst unprofessional unskilled company ever and totally dishonest NEVER Use this company
Gas leak disaster
Contacted 24/7 regarding gas leaking in the vicinity of our stove. Plumber checked for leak with manometer and said we had a leak but needed specialist leak detection to be carried out. Referred to special gas from Sydney. We had to pay $850 upfront before further testing could be undertaken. Plumber returned the next day with the specialist leak detection man. A leak was found at our gas boiler and fixed. The plumber then recommended that we replace our stove and provided a quote for $5,400 to supply and install. We contacted the stove retaile...r who informed us that the stove was unavailable for viewing. We have purchased a stove for $5,999 and have made several calls to 24/7 to obtain quote for installation. We have not received the requested quote after waiting for four days.
Rip off - do not use this company!
Told me I needed a new hot water service and quoted an exorbitant price to replace it. Wanted full payment up front and then tried to negotiate the price down when I stated I thought it was too high.
Paid the call out fee and got a real plumber out who fixed the problem in 5 mins and didn't need to replace the HWS. Don't use this company!!
DO NOT USE!
Do Not Use!
Opportunistic, Unprofessional, Charged $700 for 15 min work (joined an exposed 20mm flexible pipe I had accidentally put a screw in). After quoting $50 call out plus 1 hour minimum labor on phone.
Upon contacting the office I was told I would have to contact there Complaints department via email as they did not have phones. What reputable company needs a complaints department?
Requested plumber to fix block drain
Do not use them!! I requested for plumber to unblock sewer drain. I asked for quote on phone but receptionist said she could not give me price because plumber had to access. There was promo online to get$75 off and free camera inspection. Call out fee was $49.00. So I went ahead. Guy came out with iPad. Did not even look at drain and just gave me price of $599+GST
Did not even mention $75 discount because he said how should I know !!
I said you should because you have taken on my job and it is your job to know.
The girl on the phone could have told me and I definitely would not go ahead. I rang to complain and was told no refund.
I just wasted $49 for a quote. Absolutely disgusting and misleading. Don’t fall for the trap.
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