Sends out an apprentice. Work is not guaranteed Unacceptable Hilton Plumbing
need to send qualified plumber out to do the job. Cost me over $800 more due to apprentice lack of knowkedge and with incorrect equipment. No guarantees for there work
We had a blocked kitchen sink/drain. Cody from Hilton Plumbing arrived promptly and cleared the blockage. His customer interaction and care was outstanding. Very professional and couteous. A credit to the company. We would definitely call again if needed. The service from all involved was something sadly missing in so many companies these days. Thank you Hilton Plumbing for your great friendliness and service.
Great service. Fast and reasonably priced
Needed a new hot water unit fast. Competitive quote within the hour and an appointment for the next morning. Everything was done to our satisfaction. Impeccable service. Will definitely use again and recommend with confidence!
Great to deal with
I’ve had Hilton Plumbing out twice this year. The first was to replace our old gas storage HWS and the second visit was to sort out an annoying water hammer problem. On each occasion the plumbers were efficient and courteous, and I found the fees to be very reasonable.
- Verified customer
We had a partially blocked kitchen drain. Plumber decided to fix the problem from the outside in. Probably a reasonable approach but he had no idea where the pipe came out. He decided to start digging up paving, without first taking a photo to make sure he could replace them, to see if he could locate the outlet. After about an hour of lifting paving, braking many pavers in the process (not easy for me to match and replace them), he was no closer to finding an outlet. I suspect he was prepared to keep digging up paving all day at $220/hr. I dec...ided that we should approach the problem from the other end. He proceeded to use a ($10) plastic plunger to push water through, which I can easily do. I suggested a high pressure plunger; he didn't have his with him. I decided it was best if he left ASAP. Of course, could not replace all paving because he had no idea of their original position. So problem not fixed, broken pavers to replace and ~$300 out of pocket. So I would recommend looking elsewhere for a plumber.
New Hot Water System Installed
Thanks to Richard and Brendan from Hilton Plumbing, my hot water system was installed efficiently and with great care. Additional work was also carried without prior notification. Very pleased with the work carried out. Will recommend HP to anyone one that requires plumbing/electrical services. Thanks.
15th April 2019
Prompt and Professional
After our hot water system broke down on Sunday night, I called Hilton Plumbing at 7.30am on Monday morning. The customer service team was friendly and professional. I was advised that a plumber would be sent to our house between 9 and 10am that morning. The plumber duly arrived at 9.15am.
The hot water system was replaced that day, with no fuss. The plumber was very professional, consulted with us on our needs & then arranged a replacement system and all required trades (including electrical) on the spot.
Overall, I was very impressed and would thoroughly recommend Hilton Plumbing.
On time and professional.
I called Hilton Plumbing and a helpful chap called Brandon got me quote in 30 minutes for both the models I was looking for. In 1 Hour, Colin the Plumber arrived, and 1.5 hours later the job was done, a new water heater, professionally recommended me to change the valve, which I agreed and makes sense because I lived in my previous place that valve fault causing back flow. Pricing was good, and with the Feb 2019 $100 off offer makes it even better. Their price is listed on their website, it's transparent. Never been so happy paying for a new water heater.
Saved the day
After calling you out for a leaking hot water shower tap, there was a leaking pipe discovered on the roof of my granny flat. Thanks to Brendon, who worked so thoroughly to repair the problem and return everything to working order. I certainly recommend his professional expertise which saved my day. Thank you Brendon.
- Verified customer
Plumber comes in and replaces outside tap and two washes in a bedroom and invoices me $400 for 30 minutes work - so let me get this straight the charge out rate for plumbers is now is $750/hour - assuming cost of tap and washers is $25. The use of a fixed fee is inappropriate when you overemphasise the work to be done to my wife. Be careful of these clowns they hide behind the minimum fee to over quote knowing they will probably get away with this as the client knows they will be short $110 from the start. Take my advice get another quote before you engage this business.
Exceedingly prompt and efficient organization
We couldn't believe the speed and efficiency of the reply to our request. E-mail answered by phone within 5 minutes; plumber Alex on site within 20 minutes to quote. He then remained on site, called up the materials required and the job was under way. The six jobs were completed professionally according to request and quoted prices.
Alex was a most efficient worker with a pleasant, easy-going approach to his work and a very people friendly nature who obliged with a few little extra tips and helpful advice.
Easily the best plumbing service I have received in my 78 years of existence. Would honestly recommend Hilton to anyone at any time.
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