28 by Sam Wood
158 reviews
- Yes, but have not reached my goal weight yet (9)
- Yes, I have reached my goal weight (9)
- Yes, I have exceeded my goal weight (2)
- My weight has stayed the same (23)
- I have gained weight (4)
Reviews
[Name Removed] AND STAFF DO NOT CARE
BEWARE!!! DO NOT SUBSCRIBE!!! [Name Removed] & TEAM ARE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Same experience as everyone else.
Joined for 3 months for around $40 then was charged unexpectedly for another 3 months of $149. I searched my emails for any email notification to advise my membership was due to expire and I would be charged again. This is what nice, considerate companies do. However, no email. Yes there is a subscription you agree to with finer print details. But where is the warning email to allow ppl to consider cancellin... Read moreg their subscription?!? Complained to staff 3 times and requested a refund, they refuse to and could NOT care less. [Name Removed] & team are multi millionaires and this is how they get their money - from pure theft. No sympathy, no consideration. Just outright THEFT!! You [Content Removed].
RUN!!!! Scammers. Heartless. Report report report. UNETHICAL
As said below, absolute scammers.They don’t send a confirmation that the subscription has been cancelled and I even charged my card details to a payment wouldn’t be deducted and it was. I was left with $50 in my account on December 23rd for a week to feed my family of 6. They didn’t show any empathy at all. There is no one at all to dispute the payment with within 28by SW, you just get the same crap reply as others mentioned below.
I wish I had read these reviews earlier and I really hope others are now going to read the recents reviews and run a mile. Don’t make the same mistake we did.
DO NOT SIGN UP. Show details
Membership Scam
Do not be trapped by this. I was just charged $150 for a membership renewal with no reminder. The videos are poor quality and you can find better training videos on YouTube. Be wary - their customer service are heartless and will not refund you. Absolute scam…. Enter an agreement with them at your own risk. Sam Wood does not care about your health…. He is all about the money honey! OVERPRICED AND WASTE OF MONEY. Show detailsDO NOT TRUST THIS COMPANY
We signed up on a 3-month discounted subscription, without clear notification of an automatic renewal until cancelled. No warning or email about a pending renewal. contacted them straight away and they showed no interest in looking after their customers Show detailsScam, uncompassionate, the list goes on
Thanks to Cassie below - Reported to the ACCC.If i could give 0 stars i would. In the same boat as everyone else who bought in the black friday sale only to have $149 taken from my account but not given any notice that it was up for renewal! In their communications back to me they even said Hi Karen..... Not sure if they are calling me a Karen or they copied from a template. Terrible terrible! Show details
Beware
*highly encourage all those affected by a reoccurring subscription or who have written reviews as below to contact ACCC and lodge a complaint *A previously loyal member of Sam Wood however after a period of time off I decided to rejoin via a target ad and promotion on Facebook. This ad offered a 3 month discounted subscription at $67.
This however is a reoccurring payment that increases at the end of the 3 month period and continues until cancelled. This is noted within very small print in their terms and conditions and not displayed prominently as is required.
Upon $147 being deducted from my account I immediately contacted their customer service who refused to refund the money.
Terrible Customer Service
I wasn't going to review this until the 2nd response I received from customer support disappointed me, lacking empathy nor compassion.There was an auto-renew on a subscription that I signed up for on a promo at the later end of 2023, I admit, i got insta-influenced. Whilst the app is solid and well built, I was sold by the ability to use the recipes and simply add the list to woolies list - brilliant. What didn't work for me, was the gluten free options were all full of chickpeas and plant based products which don't suit my situation (allergi... Read more
es), so I ended up not using the app. And defaulted back to the gym for workouts, as the shopping list feature was no longer convenient for me. Now, my expectation with any renewal or subscription service, was that there would be a trigger, email or in-app reminder upcoming at least one week before the money was taken out. I received nothing, until I got notification from my bank account that $140+ was withdrawn from my bank account. I instantly looked up the programs T&Cs and my stomach lurched, no refunds. So I went and cancelled the subscription. I also emailed support instantly, asking whether there was a possibility of a refund, as I hadn't been sent a notification of upcoming payment. I asked whether a reminder was sent, as I didn't get notification the payment was upcoming. What they provided was screenshots of the signup process, and that I agreed to it when I signed up (3 months ago). Yes, I see I signed up to, not disputing that - what I didn't appreciate was the fact that I provided advice that I would recommend that they remind people as an improvement of service, this was ignored and re-iterated that I agreed in signup and 'positively' stating that I still have three more months to use the service even though I'd cancelled, and added 'xx' as a signoff. Not cool for disgruntled customers. And especially not cool in the current financial crisis where people are living week to week, a warning is required.Terrible customer service
Signed up for $67. Apparently this a rolling subscription but it renews for $147 without an email to remind you. 2 days after the payment comes out I emailed them and their response was basically to bad so sad even though I can't afford to pay that money. I would never recommend them. Every other subscription I have had sends out a reminder at least a week before so you know it is going to come out and you can cancel it if needed. These guys are just after your money and won't even consider a refund. Absolutely disgusting. Even a partial refund would be nice. Show detailsHorrible customer service and dishonest company
Beware, before signing up. This program has terrible customer service. Had an issue with reoccurring payments and they refuse to speak to you in person. They only send generic responses always signed off by "Sam's team". As a result have been charged for a program I didn't sign up to and have not used.Terrible customer service
Well I’ve just had the same happen to me. I signed up in October for three months at $69. I didn’t know it was going to be renewed two days ago at $147. They have left me with $34 in my bank account until my next pay, which is a week away. I’m a single mum with two teenage boys. I emailed and said , maybe I made a mistake and cancelled a day after the payment came out instead of the day before but I didn’t realise and I don’t want the service.Their answer was, as we said before. You didn’t cancel a day before.
It’s just rude and unacceptable. I can’t believe there are so many of us that they have done it to. Show details
Unethical, money hungry
I’ve been a member of the program on and off since 2016. It was great (affordable, effective, personable) but has slowly devolved into a big business focused on profits. Read the t&cs closely and make sure you take a screenshot of your cancellation.Despite cancelling, I was charged and when I escalated the issue I was essentially told ‘too bad you have no evidence’. Hoping to recoup funds through a bank dispute but there is no customer service or integrity in this business anymore. Plenty of better options on the market who prioritise customer service. Show details
BEWARE
Whilst I was aware this was a subscription service, I expected like other direct debit services that there would be alerts and reminders as to when it would be charged - especially given it’s quarterly. I only realised I’d been charged after I deleted my account. I thought it’d be reasonable to then ask for my account to be re-opened or provided an alternative way to use the service since it was paid. I got a very short reply. There was no refund, no renewed account access. Nothing. It’s not a small amount of money. Appalling, unfair money-grab. Show detailsUNETHICAL - PREDATORY PRACTICES - beware!!!
Shocking company. Charges you without proper consent. Terribly unethical. Do not sign up unless you want to be charged constantly. Avoid anything to do with this company. SAM’s crew are the definition of dodgy!! Show detailsTaken money without notifying
Terrible set up!Was unaware it was a subscription!
Cheap signup then VERY overpriced renew!
Can't believe they are getting away with this!! It's total robbery! Show details
Subscription trap and unethical tactics
I signed up for a special price believing it was a one time payment.I’ve since been charged $150 for an ongoing subscription that I didn't sign up for. It was extremely deceiving. I contacted customer support and they were rude and arrogant only replying once to say they wouldn't be refunding me. Complete lack of regard and refused to refund the money. The app does not include any account/subscription information and nor is there anywhere on it that states regular payment.
But judging by the comments I’m definitely not alone with my experience. Very disappointed.
Would not recommend the program at all.
If you want support and value for money, keep looking because you won’t find it with Sam Wood!
Disgraceful. Show details
Questions & Answers
Are there any subscriptions to pay and for how long?
Honestly I don't like to have to subscribe for products.
I think one should be given the option to continue say for six months or less
How much roughly would you spend a week in groceries?
Can anyone tell me how much it is roughly or at minimum?
59 dollars a month.
Details
Category | Diet & Weight Loss Programs and Bootcamps & Fitness Programs |
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Products Offered | Recipes/Meal Plans |
Support | Online |
Services | Online Training |
Contact info for 28 by Sam Wood
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