28 by Sam Wood

28 by Sam Wood

28 by Sam Wood

159 reviews

60% · 9558 · 36%

Weight Lost
  • Yes, but have not reached my goal weight yet
  • Yes, I have reached my goal weight
  • Yes, I have exceeded my goal weight
  • My weight has stayed the same
  • I have gained weight
Value for Money
Customer Service
Rates and Fees
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159 reviews
Cindy B.
Cindy B.

Be Aware

I signed up for a 3 month trial and didn't realise that when the trial ended they would automatically deduct another 3 months payment. For one thing I hadn't received any notification to advise me that my trail was coming to an end and that I was about to be re-charged. I cancelled my subscription on the day my trial ended but they had already deducted from my credit card the same day and would not issue a refund. I lost my job a few years back and this is a lot of money for me. I would highly recommend that you are careful with this subscription. Show details
Rachael G.
Rachael G.Central Highlands and Goldfields, VIC
Jess i.
Jess i.

RUN!!!! Scammers. Heartless. Report report report. UNETHICAL

As said below, absolute scammers.
They don’t send a confirmation that the subscription has been cancelled and I even charged my card details to a payment wouldn’t be deducted and it was. I was left with $50 in my account on December 23rd for a week to feed my family of 6. They didn’t show any empathy at all. There is no one at all to dispute the payment with within 28by SW, you just get the same crap reply as others mentioned below.
I wish I had read these reviews earlier and I really hope others are now going to read the recents reviews and run a mile. Don’t make the same mistake we did.
DO NOT SIGN UP. Show details
SarahSydney, NSW

Membership Scam

Do not be trapped by this. I was just charged $150 for a membership renewal with no reminder. The videos are poor quality and you can find better training videos on YouTube. Be wary - their customer service are heartless and will not refund you. Absolute scam…. Enter an agreement with them at your own risk. Sam Wood does not care about your health…. He is all about the money honey! OVERPRICED AND WASTE OF MONEY. Show details
DavidGreater Melbourne (Metropolitan), VIC4 posts


We signed up on a 3-month discounted subscription, without clear notification of an automatic renewal until cancelled. No warning or email about a pending renewal. contacted them straight away and they showed no interest in looking after their customers Show details
ChelseaHobart, TAS2 posts

Scam, uncompassionate, the list goes on

Thanks to Cassie below - Reported to the ACCC.

If i could give 0 stars i would. In the same boat as everyone else who bought in the black friday sale only to have $149 taken from my account but not given any notice that it was up for renewal! In their communications back to me they even said Hi Karen..... Not sure if they are calling me a Karen or they copied from a template. Terrible terrible! Show details

CASSIE5 posts


*highly encourage all those affected by a reoccurring subscription or who have written reviews as below to contact ACCC and lodge a complaint *

A previously loyal member of Sam Wood however after a period of time off I decided to rejoin via a target ad and promotion on Facebook. This ad offered a 3 month discounted subscription at $67.
This however is a reoccurring payment that increases at the end of the 3 month period and continues until cancelled. This is noted within very small print in their terms and conditions and not displayed prominently as is required.

Upon $147 being deducted from my account I immediately contacted their customer service who refused to refund the money.

Kasey H.
Kasey H.
Unhappy customer
Unhappy customerSouth East Queensland, QLD

Terrible customer service

Signed up for $67. Apparently this a rolling subscription but it renews for $147 without an email to remind you. 2 days after the payment comes out I emailed them and their response was basically to bad so sad even though I can't afford to pay that money. I would never recommend them. Every other subscription I have had sends out a reminder at least a week before so you know it is going to come out and you can cancel it if needed. These guys are just after your money and won't even consider a refund. Absolutely disgusting. Even a partial refund would be nice. Show details
Claudia Zeballos
Claudia ZeballosGreater Melbourne (Outer), VIC2 posts

Horrible customer service and dishonest company

Beware, before signing up. This program has terrible customer service. Had an issue with reoccurring payments and they refuse to speak to you in person. They only send generic responses always signed off by "Sam's team". As a result have been charged for a program I didn't sign up to and have not used.
SharynGreater Melbourne (Inner), VIC2 posts

Terrible customer service

Well I’ve just had the same happen to me. I signed up in October for three months at $69. I didn’t know it was going to be renewed two days ago at $147. They have left me with $34 in my bank account until my next pay, which is a week away. I’m a single mum with two teenage boys. I emailed and said , maybe I made a mistake and cancelled a day after the payment came out instead of the day before but I didn’t realise and I don’t want the service.
Their answer was, as we said before. You didn’t cancel a day before.
It’s just rude and unacceptable. I can’t believe there are so many of us that they have done it to. Show details
Sandrabird2 posts

Unethical, money hungry

I’ve been a member of the program on and off since 2016. It was great (affordable, effective, personable) but has slowly devolved into a big business focused on profits. Read the t&cs closely and make sure you take a screenshot of your cancellation.

Despite cancelling, I was charged and when I escalated the issue I was essentially told ‘too bad you have no evidence’. Hoping to recoup funds through a bank dispute but there is no customer service or integrity in this business anymore. Plenty of better options on the market who prioritise customer service. Show details

MatildaBrisbane2 posts


Whilst I was aware this was a subscription service, I expected like other direct debit services that there would be alerts and reminders as to when it would be charged - especially given it’s quarterly. I only realised I’d been charged after I deleted my account. I thought it’d be reasonable to then ask for my account to be re-opened or provided an alternative way to use the service since it was paid. I got a very short reply. There was no refund, no renewed account access. Nothing. It’s not a small amount of money. Appalling, unfair money-grab. Show details
Bec Dostal
Bec Dostal2 posts


Shocking company. Charges you without proper consent. Terribly unethical. Do not sign up unless you want to be charged constantly. Avoid anything to do with this company. SAM’s crew are the definition of dodgy!! Show details
Bec S.
Bec S.

Taken money without notifying

Terrible set up!
Was unaware it was a subscription!
Cheap signup then VERY overpriced renew!
Can't believe they are getting away with this!! It's total robbery! Show details

Questions & Answers

cathrine zikalala
cathrine zikalala

Are there any subscriptions to pay and for how long?
Honestly I don't like to have to subscribe for products.
I think one should be given the option to continue say for six months or less

Amy L.
Amy L.

How much roughly would you spend a week in groceries?


Can anyone tell me how much it is roughly or at minimum?

Laraine K.
Laraine K.  

59 dollars a month.

See all 28 by Sam Wood questions


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