Chefgood

I haven't even received my first order but the customer service is atrocious. There was a mistake with one order, I placed it again and for some reason they cancelled it and didn't notify me. Their website is inadequate and when you eventually get… Read more

through to customer service they suck. They essentially were going to steal my money until I asked for a refund. I eventually received a refund after messing around with incompetent staff for over an hour. Edit - they send a private message here and then never follow up. Do not recommend the customers service is absolutely inadequate.

The food was OK (nothing special), but what was more concerning is we live in an apartment and the delivery guys always leave the food outside the entrance, one of the times we had our food stolen, and they refunded it which was good. We asked for a phone call when the delivery guy came but they refused to do this. So we made sure we were always… Read more

home when it was delivery day (inconvenience as we work out of an office) and rush down as soon as we get the text, which was fine I guess. One time we did that about 5 minutes after the text, the food went missing. They refused to refund or provide any assistance. I had to study the delivery photo, and it turned out they delivered to another part of the apartment we don't have access to, even though I detailed the entrance with photos and a description. They refunded after I raised this issue, but the fact I had to look into it, and their customer service didn't is just appalling. Switched to Lite n Easy and guess what, the delivery guy rang the bell and came up to give us the food. Such a pleasant experience. Just shows that chef good can make improvements but choose not to.

Not happy received my order and there food already out of date . Won't be ordering it again. And I was suppose to get a discount on my next order and I don't think I did Show details

Automatically set me up for subscription and repeated my order the next week although I never once instructed that. Won't be using again. Didn't know until past the cut off time so was unable to cancel. Show details

Lamb Rogan Gosh and Lamb Saag are both delicious. Also very filling. I add my own touches with yoghurt, pappadams and fruit chutney. Better than a restaurant. Will buy again. Show details ·  1

Absolutely the best I have found for price, convenience and taste. There has not been a single meal that I wouldn't have again and again. These are seriously the closest to home cooked genuine taste and clean ingredients meals I have tried. Thanks for making these available to make life easier in an affordable way!

Chefgood fresh and tasty yummy meals – I'm very happy with Chefgoods affordable meals, extremely fresh, tasty, they don't add preservatives or fillers in their meals and customer service and communication has been 5 stars. Delivery is within 3 days of ordering, and variety of meals is great.

Looking for ready meals for my mum-in-law after her shoulder operation and i picked chef good because I liked that you dont force customers to provide payment details before selecting your meals. I left specific delivery instructions and you even had her confirm her apartment complex code through sms. Guess what, you delivered it to the wrong… Read more

house. My 84yo mum in law with her arm in a sling had to drag her box from 3 houses away! Never ordering again.

1. Order was wrong. Missing meals 2. Seems ingredients are artificial and terrible quality 3. Some items have arrived damaged 4. No clear meal plan sheet 5. When we reported the damaged and missing meals, e were given credit rather than refund 6. The way the calories are made up, is through high calories sauces, rather than nutrients dense and quantity.

I am extremely disappointed with my experience with this delivery service. My box has been stolen twice, and both times it was left outside the stated delivery hours in an exposed and unsafe location without any notification. This not only caused inconvenience but also raised serious safety concerns. When I tried to resolve the matter through… Read more

their customer service, the process was frustratingly slow and unhelpful. Instead of offering real solutions or taking responsibility, it felt as though they were putting the blame back on me rather than looking for options to keep me as a customer.

A reliable delivery service should prioritise clear communication, timely delivery, and safe handling of packages — unfortunately, none of these standards were met in my case. I hope they take this feedback seriously and implement improvements, as customers deserve a service that is both dependable and secure.

Asked that my delivery to be left in a safe place (an option that they offer on their delivery service). Absolutely ignored. They left it outside on the street. My item was stolen. According to their website, they are open from 9-5 on Saturdays & Sundays. Well, I’ve been calling since 9:15 and I just keep getting told that it’s out of hours. Show details

Go to power meals instead.This is thee best food service in terms of variety, value & flavour. For example firstly you can choose 3 different meal sizes which are 300g, 400g & 500g. & Get this 10 yummy 500g meals are an astonishing value of $105. They have yummy meals such as: (pwrmeals) 1.Chicken Alfredo fettucini 2. Red wine garlic steak with… Read more

mash & veggies 3. Chicken cashew nut with brown rice 4. Organic beef penne pasta 5. Creamy Cajun pasta with sauteed cherry tomatoes and capcicum & chicken thighs 6. Creamy Cajun pasta with sauteed cherry tomatoes 7. Thai Green chicken curry 8. Panko beef with sweet potato fries & bok choy 9. Japanese beef Bento & 10. Triple treat tacos.

Extremely disappointed with our recent experience. We accidentally placed an order and reached out to Chefgood immediately (multiple times over several days) to cancel or adjust it, but were told there was no way to make any changes at all. We’re interstate during the delivery window and simply wanted to prevent 20 meals from being left to spoil… Read more

at our front door. For a company that promotes zero waste, the lack of flexibility or care around preventing actual food waste is really frustrating.

There was also no option to speak with someone senior, and no willingness to find a reasonable solution. It felt like once they had our payment, that was the end of the conversation. Really disappointing customer service.

Awful company to deal with, even after you cancel they will keep billing you and their customer service is unreasonable. I cancelled as the food is gluggy and heavy, there are not many vegetables. I cancelled on line and they still sent me deliveries. Because I didn't choose the last order, as I believed my cancellation had been processed, they… Read more

sent foods I dont eat like lamb and beef. If it was in the cancellation period, they could have at least repeated my last order. I had sent numerous messages via their website email and chat room with no response. I finally got through to a live person who was rude and belligerent. They are still trying to steal money from my account 3 weeks after I have cancelled. I regret ever using this company.

The food wasn’t too bad, but they have additives in it which in higher intakes based on actual scientific studies can cause a higher risk of cancer. Do not eat this if you have cancer genes or any kind of chronic health issues - emulsifier to look out for is E471 - they claim to be healthy but add preservatives and colours in their food, they even… Read more

put it in the chia pudding lol when I asked them about it their customer service denied that they put preservatives in their food which is actually made me laugh - safe to say I moved to another meal service as plenty if them don’t do this.

I was meant to get a discount on my order but it was not applied, so I cancelled the order. I just got an email saying the order will be delivered tomorrow, even though it was cancelled. seems like a total scam and not trustworthy. Show details

I need to start off by saying the food isnt great quality, it wasn’t awful or anything but it’s on par with what you’d expect from pre-made food, with a few misses where things were either sloppy, dry, soggy or stodgy. Like risotto or other rice heavy dishes, the meat is often tough as well, or just really, really dry. Portion sizes are tiny! If… Read more

you’re 6ft+ or a bigger/taller person in general like me, you need more than 350-450 calories! The food could also be quite bland, which isn’t so much of a problem because you can add your own salt/seasonings, but you do get disappointed when you tuck into something that you thought looked really tasty and it turns out to be bland. Customer service was crap with just making excuses and false promises to “speak to the chefs”, could also be very slow. My biggest issue with Chefgood is with their menu, it rarely ever changes. You’ll get 1-2 different dishes rotated every few weeks or months if you’re lucky, but the rest of the recipes never really change at all, and some dishes (sometimes really good ones) just get removed from the menu after being around for months. The bulk of the menu gets so boring after a while, there’s only so many times you can get recipes like shepherds pie, roast meat and veggies, spinach and chicken risotto or bland spaghetti bolognese, before you’re sick of them. The menu isn’t all that big with about 30-35 dishes, BUT, when you break that number down and divide it into vegan/fish/meat/vegetarian categories the number of options shrink considerably depending on your taste or dietary preferences, compared to competitors like Youfoodz, who have dozens and dozens of options that change weekly! They also substitute dishes at the last minute without any thought or consideration of dietary preferences or even what you have ordered previously, they send either the cheapest or the most convenient dish FOR THEM to substitute with. That really got me angry, no thought taken whatsoever with substituting! How lazy to not have a system in place to either choose to not have a substitution at all, or to just look at the customers history and pick something similar.The substituted dishes went in the bin. Me and the person I live with were ordering 3 dishes a week each, after a month we just got so sick of the same dishes. You can only go through a cycle of 10-15 dishes for so long before you want to try new things. It’s a no from me. The company is either still too small to provide a faster turnover of recipes, or they just don’t really care, because we spoke to them about it and we got brushed aside, we took our business elsewhere. It’s really disheartening to see supposedly Australian businesses take the cheap and easy way out when it comes to customer service, instead of employing and paying people here, in this country, they outsource. I’d rather pay a bit more for food if I know the money is actually supporting all the staff here in Australia. TL:DR - food is meh, customer service is sh#t, boring menu never fkn changes. Only good thing was the sticky date pudding.

They are quick to take money but never deliver, I ordered for Sunday 4th may - didn’t receive and they blamed the delivery people and then refunded. Ordered a week later for delivery on the 18th may - again no delivery but they didn’t even change their script, I was told delivery days for my postcode had changed again and not updated on their… Read more

site, yet a couple of people received their delivery’s, so if you actually want food to eat go elsewhere, they just blame the delivery people and tell you were sorry just to make you go away.

Update this morning, been told that delivery days have changed to Wednesday for my area and they can’t send meals on Wednesday as it’s a cooking day, so I now have $400 in useless vouchers. Yet you go to the site and it still states Sunday and Monday deliveries to my area. Useless customer service agents.

The food was decent. The customer service is horrific. (its all offshore and slower than a snail) Missing food, no phone number to call. Emails take a week to respond. No refund given even though food that was paid for never arrived. - I was offered a $15 credit, to order more meals - which comes with a fee of $15 delivery - so yes i was still out of pocket for the missing food... DONT RISK IT