157 reviews
AI reviews summary
Pros
Cons
Verdict
The service is characterised by friendly and fast on-site moving teams who handle furniture with care. However, significant administrative failures regarding scheduling, truck sizing, and pricing transparency often lead to high-stress experiences. Reliability is inconsistent, particularly for interstate or complex moves where booking commitments are not always met.
Both Zain and Gerrard did a fantastic job in helping me move and were super friendly and careful with the furniture! I was incredibly grateful as well because I have a lot of stairs for my apartment. Overall 10/10 ✨
Mark and Sam picked up our 3 truck load from Bungendore in NSW and delivered to Millicent in South Australia. They were very efficient, polite and thorough. Wrapping our furniture and taking care to ensure everything was well protected.
Sam and Alex did a wonderful job helping me and my wife who are downsizing seniors. They were very obliging and helpful. We are very happy with their services and would happily recommend them to anyone who are looking for professional moving services.
Reviews with attachments
Rami & Saad arrived promptly, worked well and found the best way of handling difficult furniture into a second floor apartment. Polite, prompt, effective and hard working. Excellent.
Rami and salad Did a great job friendly and efficient Fast no issues at all
Roomi and Raen were fantastic!! So easy to deal with and made everything nice and quick! Would definitely use them again!
Tough move made easier with 313. We had way more items than expected but they quickly arranged a next day second trip for the last items. It was raining all day and great care was taken so nothing got water damaged or rushed. 100% recommended and will use them again.
I'm delighted with the service 313 Movers provided. From the first call for a quote to delivery and unpacking, everyone has gone above and beyond to be helpful and top quality. Caroline organised everything beautifully for a complex move from South Australia to ACT. Fadi and Rami were so careful packing my very delicate model ship safely and… Read more
getting it installed in its new home. There was no damage and I'm very grateful for their care throughout. Everyone was easy to contact during the process and gave me a lot of confidence in their skill and quality. The price was also very reasonable and it's so helpful to be able to have one item included in a larger transport instead of having to book a whole van I don't need. I would highly recommend 313 Movers!
The entire process was so easy and flowed seamlessly right from initial correspondence with Zain. I was kept up to date with any changes that were going to occur due to my unique pick up address which has no road access and a barge was required as water was involved. The team leader that I had on the day (John) was professional, courteous and took… Read more
ALL the stress of moving out of my hands. They were efficient and worked extremely well together.
I would highly recommend 313 Movers for your next move and if required they are without a doubt getting another job from me, my family and friends.
Roomi and his crew were excellent. Job done quickly and with care. Had a tricky bedhead, that I thought maybe an issue for the lift - however they were able to move it easily.
I honestly can’t recommend 313 Movers highly enough! Yusuf and his colleague helped us with our move today, and they were absolutely amazing from start to finish. It was a huge job and took the full day to move everything, but they worked so hard the entire time and were happy, helpful and professional throughout the whole process. They were… Read more
incredibly diligent with everything and took so much care to move our belongings safely. Not a single thing was broken or damaged, which says a lot considering how much stuff they moved!
Nothing seemed like too much trouble. They were friendly, patient and willing to help with whatever was needed, and their hard work made what could have been an incredibly stressful day so much easier for us.
A massive thank you to both of them. We genuinely couldn’t have asked for better removalists and would recommend 313 Movers without hesitation!
Great service, very reliable, loved how efficiently the two guys worked. They started great and finished great. I can’t fault them one bit. Carolin was very helpful and I enjoyed how much she followed up even after I booked with 313 Movers. Money well spent and will be using them again in the future. The guys stacked all of my belongings very well and I couldn’t be happier. 10/10 service.
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I loved this move heaps and I can’t thank them enough!!! I had organised Removalists weeks in advance. The first company I went with had very cheap rates. They didn’t show up, they didn’t answer my calls and I had to find someone to help because I needed to be out the next day. I called 313 Movers because another Removalist ghosted me!! With… Read more
only a few hours notice 313 Movers came to the rescue. I made the booking at 8:15am and by 12:30pm they showed up, moved my 3 bedroom house and even though the team came on short notice they still were very professional and polite. I never leave reviews but after such an amazing experience I had too. The booking process was easy and very informative and I would highly recommend 313 Movers to anyone.
The guys packed the truck amazingly. I will add photo that I took on the day of the move.
I will definitely be using them again. I am grateful to 313 Movers and especially the two young men who saved the day.
Rami and Wiaaam have been so amazing with a massive job with our family move ,they have gone above and beyond with the help They have been Very kind and funny to chat too made our move so easy and no stress at all. I highly recommend them your won't be disappointed AAA+ . Thank you so much again guys if we need to relocate again I will have them come out again.
Roomi and his partner did a great job moving my home, he has all the good gear and will wrap everything carefully for you
Thank you so much 313Movers. Made my move go well! Will definitely be recommending you guys to everyone. The boys worked very hard to complete the Job, they loaded the truck well, I was worried not everything would fit but they got it all.
Fadi and Waled were amazing. They worked so hard and were polite and personable. No damages. Rates were also wonderful. Would recommend to anyone.
If I could rate this shipping company lower, I would. I don't write reviews but I am going out of my way this time to warn others. 313 Movers gave us last minute time and date changes even after confirming those times and dates. This resulted in having to pay canellation fees for cleaners, accomodations, having to pay for extra time on our lease… Read more
and having to completely reschedule with another company.
When we argued with them that this was unfair and very disorganised they blamed us for planning "last minute" and being "inflexible". We were moving interstate and could not believe that the day they confirmed arrival they did not show up and told us at the confirmed time they would need to come tomorrow afternoon which was literally impossible for us. This was after we had already shuffled our plans around to accomodate their time changes and apparent inability to do next day delivery even after AGAIN this was confirmed.
I implore anybody looking for a moving company, not to use this service. This company will not only completely screw you, they'll blame you for it. Don't take the risk on this company, check their reviews, when it gets bad with them it gets really bad.
Below I havd added some examples of them passing blame onto their clients. As clients we can all understand that it is a company that uses another in order to move the items but there is a huge issue with communication and they simply cannot be trusted. They are very unapologetic and you have to really push them in order for them to even attempt helping you out when they mess things up for you.
Latest follow-ups
- +2
My worst nightmare was contracting 313 movers! My Job required 2 trucks and 4 men relocating from north of Hervey Bay to the Nth end of the Gold Coast at a cost of $7,500! We were initially advised our fine furniture and mattresses would be… Read more
"Plastic Glad wrapped so dirt and dust would not enter - but no they weren't. White Linen couches soiled, antique picture frame had to be replaced, antique hall stand broken. A 5 month old sleeper couch had the front edging torn off, they repaired it but its useless, the $2,100 couch is now worth $300. They organsied for the white Linen couches to be cleaned but the contractor missed some spots - I have repeatably reported these issues but to no avail. I have used probably 30 different removalists over the past 45 years and NEVER had a problem. 313 movers are just terrible! Gary Johnston
Follow-up · There follow up from 313 Movers was they just refuse to do anything else.
They took 9.30 hours for a 4bedroom house. Horribly overcharged us. And instead of packing all the big items first they took all the small boxes. My husband said what about the couches, beds, headboards. They walked in first thing can we, make… Read more
them coffee. Oh my word. I got quotes from 5 different companies and I ended up going with the worst. Then they moaned it will take quicker if your husband and son help. Excuse me the consultant came to inspect and said 2 guys are enough. . We got so fed up we told them we will take the rest of the goods with our own cars. Then they moaned we didnt know its a double storey. And the foul language when I kindly ask to put the tv unit another way. And moving furniture with cigarettes in their mouths. And then we get told being removers is hard work and they pay little. What happened to client service. Charged us so much for such pathetic service.
Follow-up · Horrible. They still getting back to me. Dont ever go with that removal company
- +2
Roomi and Galiha were very good and they were very prompt in there arrival time
Follow-up · The packing was good they wrapped everything up but since I put the review the day I moved i went back to the old house and even though they asked if the could leave a couoke of bags for me to take in the car which I said yes I found they had left a lot more thing behind so I had to do several trips to get the things which I was not happy about… Read more
Find out how 313 Movers compares to other Furniture Removalists
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Positive reviews
The Andy team did a fantastic job; they executed everything exactly as I wanted. I am extremely happy their work is truly excellent and I am very impressed. I give them 5 stars! I would like to thank the "Andy" team (313 Company) for such professional and high quality work.
Zain was a total champ and helped me lay out all the options for a logistically tricky move. He knows his stuff and everything went well. They're nice and easygoing folks with genuine care for customers. Super dooper helpful. I'd hire this company again and recommend them to others for sure!
I was very impressed with 313 Movers. From the start, dealing with Zain on the phone was easy, and he was helpful and thorough. Chris and Johan arrived on time, worked very hard and looked after our furniture. The move was far less stressful than I thought because of their efficiency. I would definitely recommend this company to anyone who is planning a move. Kevin
Negative reviews
313 Removalists Brisbane From the moment I contacted these movers it was nothing but trouble. I do not recommend them at all. Firstly, They had no idea how to provide a correct invoice. It took days to get one. And it should have been my first sign. As they then left over 50 different things in my old home, and refused to drive the 5 minutes it… Read more
would take to quickly collect it all. As they expected me to collect it all, in my sports car. So I had to refuse to pay them until they came back and finished the job they were being paid to do. I also lost the big box holding all of my clothes from my big draws. All my skirts, shorts, tank tops, pyjamas, and crystals I packed away safe, and my perfumes. My bread tin that had all different little things in to keep them safe is also gone, and they didnt care about any of it, with no offer of compensation at all, despite them giving me bogus insurance. Its so far cost me $300 to replace the clothes I lost, which is ridiculous! On top of the $3500 they were paid! Never again will I use these movers, and i do not recommend them at all
I wouldn’t rate this company, don’t go near them. Firstly took the money out of my account before they had come to pick up the goods & now we can’t even get a day that they’ll deliver our property. We have paid up for the storage & still no joy. When a phone gets too much they just put you on permanent hold. Can’t review about how property was… Read more
handled as are still to get a date to receive it. I’ll be timing consumer affairs. Such an in Professional company
Horrendous Within 5 days of our move 313 movers contacted us and informed us that we had been given a wrong quote. $2000 extra was needed. It was a long weekend so we couldn't find or hire another truck. We were told that they would arrive at 7am,… Read more
but didn't arrive until 11.30am. We were told the truck could hold a 4 to 5 bedroom house, 60m3 truck, but the they left half our furniture behind, which was only a 3 bedroom house with no wardrobes, because they didn't pack correctly. Dining table and chairs, double bed, radiogram, single bed mattress and outdoor setting, china cabinet, plus small extras were left behind. I had carefully packed items into similar size boxes so it could be stacked correctly. They decided to stay somewhere over night and arrive at the destination at 8am, but didn't arrive until 10.30. They made our move so very hard and long. And it is costing us extra to go back and pick up our remaining items . Very very unhappy
Follow-up · No, they didn't protect my items. I had them unload my furniture into a storage shed, I have boxes, chairs and side tables sitting on my leather lounge. I can't see the full extent of the damage until I move them out into my house. I tried to contact them about this but no one answered my call. Or returned my messages. The final cost came to $5300. $2000 over the quote.
Recent reviews
Mark and Sam were incredible. Called us before arriving to let us know they were on their way which was extremely helpful! Took extreme care with our belongings. Could not recommend them enough.
⭐⭐⭐⭐⭐ Professional, Efficient, Compassionate and Highly Recommended! I cannot recommend 313 Movers highly enough! From my very first interaction with Carolin, Rita and the team, I was met with genuine kindness, professionalism and understanding. As a woman relocating interstate under very sensitive and challenging personal circumstances, I was… Read more
incredibly grateful for the compassion, reassurance and support I received. What could have been an overwhelming and stressful experience was made so much easier by this wonderful team.
Carolin and Rita were absolutely lovely to deal with, ensuring everything was organised and communicated clearly from start to finish.
On moving day, Marwan and his team arrived to collect and transport my belongings. Marwan kept me informed of their expected arrival time, making it so much easier to coordinate everything. Upon arrival, the team worked quickly and efficiently, carefully assessing my belongings and taking extra precautions to wrap and protect furniture that wasn't already secured.
Their attention to detail, friendly manner and genuine care for my possessions were truly appreciated.
What stood out most was that I wasn't treated as just another customer. The entire team demonstrated kindness, respect and a level of personal care that made a real difference during a particularly difficult chapter of my life.
A heartfelt thank you to Carolin, Rita, Marwan and the entire 313 Movers team for making my interstate relocation such a smooth, stress-free and positive experience.
Exceptional service from beginning to end. I would happily recommend 313 Movers to my family, friends and anyone looking for a reliable, professional and genuinely caring removalist company.
Thank you again!
— Mel ❤️