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2 photos
360 Finance
3.0 from 70 reviews

Reviews

Review distribution

5 star
31
4 star
4
3 star
0
2 star
3
1 star
32

Amy F

Amy FSouth East Queensland, QLD

  • 2 reviews

Professional and great customer service

published

The whole process was very professional and easy. Dan at 360 Finance was very helpful and efficient, making this a stress free transaction. Highly recommend Dan and the team at 360 Finance, thank you for all your help!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2019
See all answers

Awesome Service

published

Simon was great to deal with approving my loan within 2 days and the dealership was paid the next day! The rate was lower than my bank making it much more affordable.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2019
See all answers
Haidee

HaideeHunter Region, NSW

Excellent Service

published

extremely happy with my dealings with 360 finance, very efficient and new exactly what I wanted and needed. Simon and his is team are amazing. Thankyou very much for all you help

Application Process
Timeliness
Shelly

ShellyVictoria

Slow, lazy, terrible customer service

published

Applied for finance and emphasised I needed it done within the week. The representative didnt return calls, was extremely lazy on follow up and just didnt seem to care about their job. Took a week and a half for them to file the application using the excuse they didnt receive the documents until days later when they were in face sent the day they were asked for. No follow up was done to know the documents had not been received. Then leaving early and sick days were an excuse for the delayed process.
Went through another company and was sorted within a day! And a much lower interest rate!!
Strongly advise not to use 360 finance

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
360 Finance
Customer Service F.360 Finance

Loznow

LoznowPerth

Customer service is non existent

published

Initial contact was fast, but have now been trying to get a hold of Viktor for 2 weeks, multiple phone calls and emails later and still no contact. Lost our business, we will not be recommending this service to anyone.

Transparency
Customer Service
1 comment
360 Finance
Customer Service F.360 Finance

Marke

Marke

  • 3 reviews
  • 3 likes

Did little to nothing

published

Called 360 finance started good Simon called me back had problem s sending so sent on Monday night emailed him Thursday then Friday saying do you still work there had not spoken to him near a week latter he got back to me and said he had been doing training and my info was in his junk box then he said he can't see I problem with my application only that I have 5 kids 2 live with me the other 3 I have for 3 days a week all up I get 76 thousand a year only have rent and a other car payment no other loans or credit he seamed to think I was on less I think that can be proved to him he said he would re run the figures but he never bothered to call me he never asked how much I wanted to borrow as well
maybe to hard

Transparency
Customer Service
Application Process
Timeliness
See all answers
2 comments
360 Finance
Customer Service F.360 Finance
Marke
Marke

Phill

PhillSouth East Queensland, QLD

Deceiving - Do NOT Trust them

published
Transparency
Customer Service
Application Process
Timeliness
See all answers
2 comments
360 Finance
Customer Service F.360 Finance
360 Finance
Customer Service F.360 Finance

Poor Transperency

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
360 Finance
Customer Service F.360 Finance
Stuball

Stuball

  • 2 reviews

OBSCENE fees

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
360 Finance
Customer Service F.360 Finance
Courtney d

Courtney dSydney, NSW

  • 4 reviews
  • 3 likes

Highly Recommend Ian

published

I spoke to Ian who was able to explain the process simply as it was my first loan. He was professional but also wasn’t transactional which was so nice. Great!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

emmvee85

emmvee85

  • 3 reviews
  • 1 like

Amazing service - thank you!

published

I got my car loan September 2018 with 360 through Craig and it was such a great experience, amazing service! From start to finish I found the contact to be very prompt and Craig was fantastic to deal with. Craig was really friendly and was always wonderful in answering my (many!) questions. 360 made everything super easy and crystal clear. I was able to buy my dream car, so happy! Thanks for everything 360 :))

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2018
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Dhaval

DhavalSydney, NSW

  • 2 reviews

Low income earners don’t waste time

published

Really bad. People are not at all professional and don’t have courtesy to call back and reply to emails. Stay away from Clair because if u are a low income earner she is not gonna help you nor she gonna talk to you if u call them back. Stay away from the whole company.

Transparency
Customer Service
Application Process
Timeliness
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2 comments
360 Finance
Customer Service F.360 Finance
Dhaval
Dhaval

Wellyo

WellyoSouth East Queensland, QLD

  • 10 reviews
  • 7 likes
  • Verified customer

Tim was excellent, highly recommend dealing with him

published

I can not recommend Tim high enough, he was helpful friendly and got back to me in a timely manner, he really went out of his way to accomodate my needs and got it done quickly. I will note some of the other staff not quite so nice, I would not recommend calling on a Saturday. The other thing I will mention is that delays aren’t always the finance companies fault, sometimes the dealer is very slow to provide documentation - it doesn’t hurt to follow up on delays, you may be able to speed the process up. All in all highly recommend Tim for all your financial ance needs - they can also help with all insurance and warranty as well, really took the hassle off having to chase after it myself - and it all came in cheaper than the dealer!

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2019
Car ModelToyota LandCruiser 70 Series
See all answers

Tim is fantastic, request him for any loan

published

I can not recommend Tim high enough, he was helpful friendly and got back to me in a timely manner, he really went out of his way to accomodate my needs and got it done quickly. I will note some of the other staff not quite so nice, I would not recommend calling on a Saturday. The other thing I will mention is that delays aren’t always the finance companies fault, sometimes the dealer is very slow to provide documentation - it doesn’t hurt to follow up on delays, you may be able to speed the process up. All in all highly recommend Tim for all your financial needs - they can also help with all insurance and warranty as well, really took the hassle off having to chase after it myself - and it all came in cheaper than the dealer!

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2019
Car ModelToyota LandCruiser 70 VDJ GXL
See all answers

Awful Customer Service

published

Avoid dealing with Simona, she doesn't respond to message and has a bad attitude. The experience was extremely poor, I asked to withdraw my application as I had been approved quicker elsewhere and due to this declined it (rather then withdrawing it). I am reporting them to the ombudsman as I don't believe that they acted ethically.

Customer Service
Application Process
Timeliness
1 comment
360 Finance
Customer Service F.360 Finance

Awful follow up experience

published
1 comment
360 Finance
Customer Service F.360 Finance

Exceptional Service

published

The customer service we received from Nicole Evans was exemplary, we could not fault her.
A very impressive consultant and a true asset to 360 Finance, Queensland.
In the current times of off shore call centres and lack of personal service, it was very refreshing to deal with a consultant of her calibre.


Terrible Experience with 360 Finance

published

The customer service on the 1st call was excellent - thank you [name removed]. However when it proceeded to the next level, i was surprised how a loan can be declined for a silly reason as "Your Contract document has an end date to it" With the same documents, condition and criteria i got an approval from another broker and finance company. It is the broker's responsibility depending on the customer situation which lender to present the profile to and before submitting the application, do all checks. A credit score impact of a client due to incorrect assessment is not acceptable. You guys should improve your process on shortlisting a Finance company and be 100% sure before submitting the application.


I couldnt ask for better services

published

Fantastic service, from my first call the staff have been amazing to deal with.

It was an extremely easy and an extremely pleasant experience in what is usually a daunting task.

Dylan my consultant was most definitely professional and quick to response to all of my questions. THANK YOU THANK YOU THANK YOU

1 comment
360 Finance
Customer Service F.360 Finance

Thanks Diane for the review. We appreciate you taking the time to provide feedback and it is so great to hear of your experience with us.


  • Verified customer

Absolutely perfect! Can’t fault these guys at all

published

360 finance recently helped me out with my first loan to purchase a car and I could not be happier. They were extremely quick with finding me the most suitable and cost effective loan especially being an apprentice. Alex is a legend, he helped me out every step of the way and was happy to answer all the questions i had as this was my first loan, these guys are extremely helpful and I definitely wouldn’t recommend anyone else except for the team at 360 Finance.

1 comment
360 Finance
Customer Service F.360 Finance

Thank you Anthony for your feedback and happy that you were happy with our service :-) We will pass your feedback to Alex.


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Questions & Answers

Alan Holley

Alan Holleyasked

You have taken £90 out of my account without my permission...And I don't even live in Australia and i haven't applied for any kind of loan
PLEASE ADVISE WHY THIS HAS HAPPENED? ?

1 answer

Dear Alan,

Thank you for your message. Unfortunately, these transactions have not been instigated by this business. We are a legitimate finance broking business, licensed by the Australian Securities & Investments Commission & are a subsidiary of one of Australia’s largest public companies. We do not direct debit accounts either in Australia and certainly not international accounts.

We have seen a dramatic increase in emails related to this recently. Please contact your bank to put a trace on this payment to find where it has originated & to notify that it is fraudulent.

We apologise that we cannot be more helpful at this time.

Please see below links for companies that we have found in the UK that might be the ones charging you;

https://companycheck.co.uk/company/09477517/FINANCE-360-LIMITED/summary

http://www.fca.org.uk/news/warnings/360-financial-limited-clone

Kind regards,


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