196 reviews
Don't waste your time! Disorganised retrobates. Give them a bar tender and all the glassess in the world and they couldn't organise a piss up in a brewery!! I still managed to get my car at a similar rate in one hour with another broker. They couldn't get a loan in two days........useless!!! Show details
Reviews with attachments
Thank you Kevin – Thank you 360 finance especially Kevin, you were incredibly helpful. I was alway kept up to date with with the status of my loan. I now have my first car. I can't thank you enough. Show details
Not disclosing cost of loan – As all companies all sweet while they try to get you onboard, what I find is that they just say your interest will be xyz but will not tell you all fees and final monthly payment until you are ready to pay for car...so if dealer says car ready and pay for it this finance company will reveal total cost too late for you to seek better deal leaving… Read more
you without much options to get a good finance deal. Have asked for what is monthly payment of example 20k loan for 5 years, which they avoid to reveal. Even signing contract with dealer for car price, payslips, credit check done, they did not want to tell what is monthly payments or interest rate, fees to calculate real cost of loan...imposible to agree and wait until 1 day before to pay for car to know what are the rules of the loan.
Positive reviews
Amazing customer service – Phillip was amazing, was able to help me find a lender for my very first car loan. Really easy to get a long with! Very happy with my experience.
Amazing and fast service – I’ve been having trouble getting finance from a few direct banks - I’ve used 360 Finance in the past and I thought of how great they were last time so I called William again and without hesitation he got me what I required in less than a week! I’m so grateful to William for always going beyond for me and my last minute requests! I would HIGHLY recommend 360 finance for their services and their great client support. Thank you again William :)
Thank you for the exceptional service – Thank you 360 finance for the upmost excellent service and professional advice given, we received our loan and couldn’t be happier! A big thank you to Ben muroa for the support and help that guided us along the way, a very definite professional service from the company 360 finance. Would highly recommend the service of this company!! Show details
Negative reviews
Terrible service – Kepo Samuel.. After explaining and submitting all required documents, you get no response to emails. No word on wether i am approved for finance.. Left in limbo, no care in the world to update the client.... Pathetic service to say the least. Waiting periods are outrageous, Don't use this company. Big waste of time..
Hi Zak, Thankyou for your feedback and am sorry your… Read more
Disappointing Experience with 360 Finance - Lack of Transparency and Unsatisfactory Service – I recently had an experience with Sean and the services provided by 360 Finance, and I feel compelled to share my feedback. While I appreciate Sean's efforts to assist me, I must express my disappointment with certain aspects of the process. Initially, the progress was slow, but it eventually picked up pace. However, there was a setback when the… Read more
settlement was missed on a Friday, which resulted in me being unable to collect my car until the following Wednesday. This delay was particularly inconvenient for me, as I urgently needed the vehicle.
Furthermore, I found the lack of transparency regarding the loan terms to be concerning. The interest rate I signed up for was significantly higher than the value of the vehicle. Additionally, the fees associated with the loan were over $4,000 higher than the actual value of the car. This discrepancy in fees and the lack of transparency left me feeling uneasy.
Throughout the process, I asked several questions seeking clarification, but unfortunately, they were not adequately answered. This further contributed to my overall dissatisfaction with the service provided.
Regrettably, based on my experience, I cannot recommend 360 Finance to others, and I personally would not utilize their services again in the future. I believe it is essential for customers to have a clear understanding of interest rates, fees, and the lender before committing to a loan, and unfortunately, this was not the case for me.
I hope this review serves as constructive feedback for 360 Finance, and I encourage them to work towards improving transparency and customer satisfaction in the future.
Aloof Manager William and pathetic – William told How did you get finance as they can not find That s. How he talks Pathetic behaviour and aloof but I brought him down Eeeew Then I told If I have to get I will get And got it done Hahaha Show details
Recent reviews
Car loan – I have recently worked with William Sterling on getting car loan, he was fantastic and patient with me he went over and above to make sure i get the loan ASAP, i was very impressed and satisfied, Thank you Will for everything.
Personal loan application – I would like to thank Alex for all his help throughout my personal loan application. Alex made the whole process stress free. Thank you Alex I will definitely be telling my friends and family about my great experience.
Exceptional Service – A big thank you to Ben Muroa for genuinely listening to my recent Car Finance needs. I really appreciated his honest advice and attention to detail. I felt very comfortable chatting with him to help get the best outcome.
Find out how 360 Finance compares to other Car Loans
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Going out of their way to get information – This company (as others are doing) is going way out of its way when requesting information for applications. They asked me to type my bank login details on a web page that is not my bank's. Basically, they want to be so sure that the information they are requesting is valid, that they want to log in themselves onto your account and check it. I… Read more
do know that this is done through a service they use, that itself uses the bank's APIs to send and receive the information. But is the same thing, it's my account through another interface, and there is NO WAY TO ASSURE that your details are not going to be used for another purpose than stated, saved, or sent somewhere.
Too far guys, too far.
Hi Daniel, Thanks for the feedback. Basically, we… Read more (+3 replies)
Apparently i'm new into the country – So just in the intial stages of having a discussion with George from 360 finance, when he realised I was waiting for other offers, George was kind enough to educate me on how new people into the country make the mistake of have a lot of credit checks on their credit profile. On pointing out that he was indirectly hinting I was new into the country… Read more
and didn't know what I was doing with my financial applications, he was casual enough to explain that he couldn't do anything about the way i personally took his statement.
I'm 15 years into the country and have bought more than 8 vehicles in this time.
You have found a serious detractor, I'll be telling everyone about my experience.
Hi Sumit, thanks for the feedback. The information… Read more
Carloan – Ben muroa was very professional in his approach To my loan easy to deal with love my new van thanks to Ben sourcing great finance for me. Love ur work thanks Ben cheers Show details
Love our new car! Can't live without it now – I would like to say a huge THANK YOU to SIMONA from 360 Finance for all her help. She went above and beyond for, even working on a public holiday. There was nothing that she didn't explain, no hidden costs no issues nothing. She kept me informed every step of the way, i would and will be recommending her and 360 to all of my family and friends. Show details · 1
Highly recommend Simona – Simona was great from the get go, first contact was made on a Saturday and I also spoke with her on the Sunday. Great communication and great customer service. Highly recommend Simona. Show details
Thank you 360 – Thanks to Josh. Your the best. Very easy process. Everything sorted in a timely manner with many updates along the way. thanks for everything and answering my million and one calls. Show details
Very impressed – Got me a incredible rate, super easy to deal with and did all the hard work for me. Jodi was super helpful. Highly recommended for anyone looking for a loan. Show details
Perfect couldn’t recommend more – The Customer service was great especially when dealing with Phil No extra cost it was way cheaper then the big 4 Very satisfied with my low rate on a personal loan Show details
Super easy and very professional! – The whole process was extremely easy! Josh was fantastic to deal with, super friendly, very easy to reach and kept me informed the whole way. I highly recommend 360 Finance!
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Easy as – This is the second time I’ve dealt with 360 this time with Scott his communication by phone and emails were 100% got me a great rate on my new car will use them again. Cheers 360 finance. Show details
Streamlined, Professional and very prompt service. Highly recommended – I found the service to be friendly, and quick Brock was very easy to deal with. I would highly recommend 360 Finance to any Company or individual looking for a quick turnaround Show details
Amazing service would highly recommend!! Simona has exceptional experience and is a pleasure to deal with – 100% satisfied with the rate we received. It meant all the requirements we asked for. Customer service was exceptional Simona always exceeds my expectations friendly, Knowledgeable and her communication is fantastic. Show details
Rip off – Got the car loan from these guys bank in 2016. They scared me so much that my loan won’t be approved even though I have good credit and down payment. I never bought car before so I thought they are saying everything true. They approved my loan from Anz at 10.62 interest rate. I paid nearly $20000 in interest rate. Show details
Hi Navpreet, Thanks for the feedback! Full… Read more
Kepo made the process so easy and he’s response was fantastic I would recommend anyone to use 360 finance – Customer service 5 star Kepo was fantastic great rate and affordable monthly repayments and no hidden costs the process was so easy Kepo handled everything and nothing was an issue Show details
Great experience – Great work by Scott and the 360 team, communication lines excellent, always updated with progress. Would not hesitate to recommend 360, and indeed use them for my next vehicle. Love my Audi.
2nd time with William great rate and fast – 360 finance the customer service is excellent and the rate great thank you for saving me money and time for the second time will be back again and recommend to anyone who’s looking for hassle free service Show details
Perfect – Has been stress free and jodie was an absolute treasure, she deserves flowers everyday.. has made the entire experience an absolutely fantastic one. A big hug too. Chocolates coming your way. Show details
Excellent service – The service was excellent and they gave me an excellent rate of interest This is the second time I have dealt with. 360 And Craig Webber was my contact Really easy to deal with Show details
Thankyou – Liam was very helpful in helping with arranging refinancing my vehicle with considerable savings. I would recommend 360 Finance if you are looking for any new finance. Make sure you contact 360 Finance first and save time shopping around
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