Awful follow up experience
I had a great call on my initial enquiry for a car loan. I was surprised at how much personal information was required in order to obtain an interest rate quote based upon the information I gave. In the follow up email I was annoyed to discover that the company would not proceed any further with giving me a quote without obtaining my drivers licence and 2 payslips. I advised by email and by phone on a follow up call that I did not see the need for that sort of detail just to find out what my interest rate might be and from which lender. I felt I have already given enough information and am happy to provide this detail once I am given the information I want. The email stated this is required for a pre-approval. I am only wanting to enquire what my rate will be before making a decision on which lender to go through. To be told this is how they do it and there is no other way, I find deceptive and misleading from the ad on carsales which says enquire now.. quite different to this is a pre-approval. Unhappy with this service and how the team leader handled my feedback.
The customer service we received from Nicole Evans was exemplary, we could not fault her.
A very impressive consultant and a true asset to 360 Finance, Queensland.
In the current times of off shore call centres and lack of personal service, it was very refreshing to deal with a consultant of her calibre.
Terrible Experience with 360 Finance
The customer service on the 1st call was excellent - thank you [name removed]. However when it proceeded to the next level, i was surprised how a loan can be declined for a silly reason as "Your Contract document has an end date to it" With the same documents, condition and criteria i got an approval from another broker and finance company. It is the broker's responsibility depending on the customer situation which lender to present the profile to and before submitting the application, do all checks. A credit score impact of a client due to incorrect assessment is not acceptable. You guys should improve your process on shortlisting a Finance company and be 100% sure before submitting the application.
I couldnt ask for better services
Fantastic service, from my first call the staff have been amazing to deal with.
It was an extremely easy and an extremely pleasant experience in what is usually a daunting task.
Dylan my consultant was most definitely professional and quick to response to all of my questions. THANK YOU THANK YOU THANK YOU
Absolutely perfect! Can’t fault these guys at all
360 finance recently helped me out with my first loan to purchase a car and I could not be happier. They were extremely quick with finding me the most suitable and cost effective loan especially being an apprentice. Alex is a legend, he helped me out every step of the way and was happy to answer all the questions i had as this was my first loan, these guys are extremely helpful and I definitely wouldn’t recommend anyone else except for the team at 360 Finance.
They were the first one I went to for my first car purchase. and it was a breeze and helpful. I did not even expect the turn around time for my application. Lesley, ( who is no longer there) is very helpful and not pushy type of a consultant. She even gives me tips on how to deal with a car dealership. That was 4 years ago, and I am still looking forward to help me though in the near future.
Brokers can only do there best
360 finance try’d There best in every aspect despite me getting angry with time delays wich can’t be helped.We ended up getting our loan for our car approved wich we are very gatefull for. I think it’s important to rember these guys are brokers and can only do there best.At the end of the day it’s upto the lender. Shout out vannesa for sticking through the application an getting it done.Thanks!
Horrible Customer Service. I asked for a loan that would only be for 1 year which they approved me on. I was then later on told a few days before I was to sign the contract that the actual loan term was 3 years, with hidden costs that was never mentioned. Was never told about the interest rate when asked. Was never told who the lender was. even though under the Australian Consumer Law they are to disclose this type of information and not hide it till the last minute. Said I would not be able to get a loan from any other finance company, yet the people I had a talk to before 360 Finance said I just had to wait 2 more months and I would be approved by them. Their facts are nothing but Sales Puff. Lying Scumbag company waiting for a lawsuit to happen. Competitor Rates are all 7-12%. How does it end up at 22%?
Pathetic for the broker that was helping me to degrade me just because I "wasted their time and that I would never get a loan at my current state" when they in fact wasted mine. To have to pay 40% of the loan I want as just the cost of them helping me, What a scam.
Never. Told. Me. Anything. Important. Till. I. Was. About. To. Sign. The. Contract.
Did not even send me a copy of the contract till I requested the same day I was meant to sign it. Only then Was the hidden costs shown.
Don't waste my time and I won't waste yours :)
Contacted them via website to finance a $165k car. They said they can help and had experience with large amount as this. I told them that please do not run credit check until they are sure they can finance. They asked to fill out a large form and asked for all documents. After filling out all documents, they said that they will run a credit check. Told them, they aren't allowed to. Then they simply told me that no credit provider will finance large amount! Completely wasted my time with their paperwork and processes and nearly ran a credit check where they really cannot help. May be they can help for smaller amount. Later, I got an approval from CBA myself by dealing with them directly.
These guys would have to be the most stressful finance company that I have ever dealt with. They told me my loan was approved yet they would not tell me the interest rate.They stressed the seller out as well.I have applied for a lot of loans over the years ,I have never been through so much stress as i have with 360 finances.I canclled the loan and went to NMRA and had an answer within 3 hours and settlement the next day. I,have been sending documents to 36o for near on a week and still didn't get any straight answers.
Never again and they have the hide to want to charge $900 .I don't believe they are working in the best interest of the borrower I am of the opinion they are working in the best interest of 360 finance.
Never got back - had to chase up multiple times
I had a terrible experience with this company. Quick to take all of your info, but when it comes to calling you back they are lazy. They either don’t communicate properly so the broker can call you back, or they just don’t care. When I called for the third day in a row I was belittled and spoken to rudely by the broker who was meant to help me. He told me he was very busy and will call as soon as he can to let me know. I let two weeks slide by missing my chance to buy a great car for a great deal. Called them and told them to cancel everything and take me off the call back list if there was one even. Not a fast service, don’t recommend and don’t rely.
Very quick and professional finance service
I contacted 360 Finance to get me business car finance. The whole team, especially, Leanne Kovac, provided really quick and professional with patient and responsive manners to assist me getting finance settled and stress-free. Thank you very much, 360 Finance. I will of course come back and recommend to people I know.
Very Professional and excellent service
360 Finance was recommended to me by a friend in regards to my car loan I was seeking. Emma Cielo arranged everything for me without a hitch, and in a timely manner. Emma was very professional and made the whole exercise in getting my loan approved simple and stress free.
I would highly recommend Emma and 360 Finance to anyone who is looking for a personal loan.
Thanks you so much Emma
Excellent and Professional Service
After a colleague had recommended 360 Finance, I recently contacted them for a new car loan. Emma Cielo promptly returned my call and provided very professional service and advice throughout the entire process. Emma went above and beyond to ensure everything went smoothly, nothing was ever too hard. The deal they were able to offer was far better then what I was offered at the car dealership and I am very satisfied with the end result.
I cannot recommend Emma & the team at 360 Finance enough.
Thanks Emma for making our dream car become a reality.
Daniel Butler - Excellent Service
I contacted 360 Finance for a personal loan. Daniel Butler was in contact with me almost immediately and provided me with fast, caring service that made the entire process extremely smooth and lead to a great outcome! I cannot recommend Dan and the 360 team highly enough. Thank you Dan and 360 Finance!
I have been dealing with 360 for 5 years now I’ve dealt with Simon 6 times in those 5 years with a perfect result every time
As a business owner I get quiet busy and don’t have time to run around looking for finance I call Simon he does that for me
With a perfect result every time I highly recommend using 360 I wouldn’t go anywhere else
Amazing service from Brock
Quick fast and straight forward, Brock handled all my questions and was able to get us in a new vehicle within the week.
Top service could not recommend more highly.
No fuss very very very very very very very very very very very very very very very very very quick!!!!!!!!!!!!!!!!!
Super fast and super helpful
360 finance contacted us immediately after applying online and had approval the next day . They called throughout the whole process to keep us updated and we could call anytime and they always answered to ask any questions . We can not fault the experience . thank you 360 finance
Outstanding Service from Simona Letu and 360 Finance
My dealing with 360 Finance was great especially with Simona Letu. Process was quick, easy and got me the best deal available. Will definitely use 360 Finance again.
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