NOW FINANCE

I was really disappointed with Now Finance. I got my credit rating and interest and applied for my loan which would have gotten rid of two credit cards and a small personal loan and also extra for improvements to our house. My payment would have been less than what I am paying now for the credit cards and loan. Anyway wasn't the case, which is fine but they declined my application within an hour of my applying. I only knew it was declined when I went in to check. They never rang me or emailed me. I just thought someone may have phoned to discuss the matter or help me sort out a solution and the chat lady...was quick to get offline.

Great customer service, very fast and professional. Always available to answer questions and respond to concerns. Very responsive and understanding. Not much of an impost on the customer to provide documentation.

Amazing company and service. Mary was especially fantastic at communicating throughout the whole process and keeping me informed along the way. They came through for me when I needed it the most. Can’t thank the whole team enough.

Great service and excellent communication. Amy in particular was outstanding with the way she worked through the process and keeping me informed along the way. They came through for me when needed!

Now Finance were always pleasant throughout the whole process. I would prefer to know every detail of information that is required for processing upfront, otherwise excellent service and prompt payment.

Great to deal with, based in Australia and freindly staff.
Rates were better than the banks, finance was approved and arranged quickly (was In my account that night)
I am into my 2nd time dealing with them now. They set me up with a larger loan to buy a car.
Only downfall is no online portal to monitor balances and manage payments.
Need to Call or Email for a statement ect, they are quite quick with that.

Great service and excellent communication. Amy in particular was outstanding with the way she worked through the process and keeping me informed along the way. They came through for me when needed!

Horrible customer service, no communication, over a week to get any form of reply. worth paying more interest than dealing with this company. avoid at all cost, they pretend to know what they're doing.

customer service officer lost my paperwork had to send through multiple times just do yourself a favour if you have any self-respect and believe you deserve more as a customer go ANYWHERE but here.

I received a mail from them to apply for a personal loan and I could check my interest rate offer without affecting my credit rating. But they are very missing leading and here is how...
1.) you will go through the process of "Check your rates". It will tell you are successful on the next screen but won't show you the rates.

2.) you have to click "Start application" and then it will show you the interest rate. I also received an email saying that based on my "Credit score" they "May" offer me an interest 8.95%, however the interest they offered was double.

3.) when I raised my concern with their online chat team, they said it based on my credit score and they have used the word "May". If it is based on my credit score the offer should be 8.95% or else they should not say "Based on your credit score". If my credit score says I have good rating then why the fine line. Be clear in saying "We may offer from 8.95% subject to other terms and conditions" instead of saying "Based on your credit score" this term is misleading.

4.) the online chat lady was rude too... "You should learn to read the ****" is what she say.

There are plenty of other finance sources to try with, but not "Now finance".

I was glad I went with Now Finance. They were friendly, timing it perfectly and were great. I was able to get the money within a few hours after being approved. If I had one minor detail to fault, their online chat could use a few tweaks. But besides that, I'd highly recommend them.

- customer service 5 star
- no hidden fees
- completely satisfied
- very professional
- hassle free Im as pleased as can be

My experience with the team was great. Very helpful throughout the entire process and made everthing quick and easy. Would definitely recommend the team to people seeking finance options

Overall good. Guy I dealt with was pretty approachable and pleasant to deal with. Some others could be little annoying as they wanted to deal with me every single time I called them. So it was bit frustrating to tell different people the same thing again and again. Should have been one dedicated person to deal with not multiple ppl for one file. Overall I'm happy with them.

This company has been a nightmare to deal with. My customers service officer kept asking for paperwork that was previously sent. [Name Removed] . My customer service office who was helping me tme with the loan talked me into applying for more then my original amount - eg I applied for $12000 debt consolidation loan to pay out some small loans to reduce my repayments. [Name Removed] advised me to applying for a higher amount $30000 which was later denying. I have a good credit score and repayment history so not sure why the loan was denied. You need to scrap the pre approval process as well because that mean next to nothing

Customer service is rude, have been taking double payments out without notice or permission and proceed to send an email the day they do it and say they havent been able to get into contact with me (lie) via calls, sms etc..

Asked for financial hardship, declines it even though i have no job etc..

Will try and pay it out early and they can stick it.

Customer service was five star! There weee no unexpected issues or costs with the loan process and outcomes. I am. Wet satisfied with the loan process, staff and the rate I received the loan. I couldn’t be happier!

My customer service experience was encouraging. Staff were helpful and patient. I was informed of all costs. The rate for the loan is very reasonable, better than some other lenders.

I like many others was drowning with Credit Card interest, applied to NOW Finance and application, assessment, approval to payment into account was days! NOW Finance interest rate is half the amount I was previously paying so you have saved me thousands in interest payments! Customer service was fantastic, people call you back when they say they will, no nonsense just competent, timely service that beats one of the big four hands down! No hidden fees, no extras, incredibly satisfied with NOW Finance.

Fantastic professional service provided. Love that you can do everything on line. Will definitely recommend to others. Also very prompt service.

Firstly, they send you messages and emails "congratulating" you for your pre-approval. This is a red flag. It's a marketing ploy - their pre-approval means nothing. At this stage, they haven't even looked at your credit reports. This is not a pre-approval like you might get for any other line of credit; they actually have no idea if you are going to be provided the loan at this stage. They are trying to get to you continue your application. Second red flag - they ask you to provide your online banking details, including passwords, so they can see your bank statements. This step is outsourced to another third party site. DO NOT DO THIS. Never give out your passwords to any third party. There should be no issue with uploading PDF bank statements for a loan application. A bank statement is a perfectly acceptable, legal document that will show them with all the information they need, however they do not provide this as an option. Applying for a loan should not require your online banking passwords. Please keep in mind, if you have voluntarily handed out your sign-in credentials, and at some point in the future there is a data breech and you lose money as a result, Banks will not provide you with a refund as you were responsible for providing your sign in credentials in the first place. Now Finance will tell you that your details are encrypted and secure and the data is not stored. Regardless of what they've chosen as their position on these sites, do not take the risk. Banks advise against these banking data sites, as does the Centre for Internet Safety at Canberra University. Despite what Now Finance or any other Payday Loan business says, they have no control over how the third party banking-data site handles your data, and you have no idea how these sites actually use and store your data. Please do not accept this practise as normal, or support any business that utilise this practise. Run a mile.