Worst financial institute AVOID like the plague!!
The most absolutely disgusting financial institute i have ever dealt with. I have been dealt a employment, medical, mental and financial blow when i had an emergency medical amputation then another medical emergency and was left bedridden and unable to work for over 6 months with no income coming in. But this despicable institute decided they would rather harass, intimidate and threaten legal action with no regards to our medical, financial or mental well being. If you even consider using this mob have a good hard think about it as they are nothing but rude, uncaring and don't give a dam about your situation as long as they can screw you for money. Buyer beware! STAY WELL CLEAR!!! of these leeches.
Slow and security concerns
Slow process & got conditional approval only to be told they could go any further as we would not hand over all internet log in details including access no, security no and passwords. Gave them everything they asked for in pdf as they said we could at the start, but they change their mind & wanted all our log in details instead. Beware, read the fine print as your bank will probably not cover you if funds go missing after you have handed all your log in details to a third party.
Worst experience ever
Absolutely a nightmare to deal with this company.
Lengthy assessment process, misleading information, rude customer service, ignorant.
I will never ever recommend anyone to apply for a loan from Now Finance.
Avoid like covid-19.
Awful website, massive lag issues and very un-user friendly.
Terrible "competitive" interest rates. Shop around and you will find significantly better.
Absolutely no effort put into customer service, rude and filthy responses.
Do not recommend.
Started off a little rocky and it was a long process, but today i got notified of approval so its looking up. Thank You to Jaqui for pushing my application forward for me.
Outstanding Customer Service
I received outstanding customer service, extremely helpful and easy to deal with. No hidden or unexpected costs and my loan application was dealt with quickly, diligently and with a high professional skill level.
I have given a 5 star rating as it is definitely deserved. From my first enquiry to the finished result has been a smooth, quick, efficient, professional and friendly experience.
Great Service- quick and easy
Mully was so helpful and the whole process was so easy. Would definitely recommend! No extra surprise costs or any issues. They explained the rate process clearly and made it all make sense.
So easy!! Great service
I could not recommend Mully and the team at NOWFinance. Our personal loan application process from start to finish was quick and minimal fuss. Everything was explained along the way. Thanks again. Leanne & Dave
so many extra fees - not worth it
On a plus the customer service is generally pleasant.
Unfortunately they have high weekly account keeping fees and arnt flexible on
repayment schedules at all. Interest rate is very high also with no option to BPAY your regular payments...has to be direct debited.
ill be glad when i get this one paid off, definitely wasnt worth it.
The process was simple and fast. great service.
No extra costs were involved. The staff was very prompt in replying and helpful in completing the process ASAP. The rate I received was good rate and the whole process took only 2 working days.
EXCEPTIONAL SERVICE AND QUALITY
no hidden fees just a tailored loan that suits me as an individual, customer service was exceptional, I am very happy with the product and give 10/10 stars for quality
Excellent customer care
Excellent customer care.
And the person I dealt with was extremely helpful. Easy to contact
Sending messages to ask how it is all going
I was extremely happy and that’s why I’m a returning customer
Random Messages from this company??
Random Messages from this company who I'd never heard of before??? If i want information on your loans i will contact you..... ?? How this company got my private number is beyond me??
Very helpful and timely
Mully was fantastic guiding me through the process - very happy with the result - term and rate. Upfront disclosure regarding application and costs. Approval and processing were very swift - don’t know why I didn’t do it earlier!
Don't deal with this finance company - no customer care
The company were very happy to lend money at high interest rates however that's were the service stopped. They made it hard to repay early, delaying the process and collecting additional interest. When the account was eventually closed they couldn't understand the concept of a confirmation letter for the bank to confirm this as it was holding up a home loan application.
The customer service is terrible and the care for the customer is non existent. I didn't have any productive dealings with them as the staff were not willing to help.
Very helpful, supportive & professional
Applying for my first loan at 35yrs old was a huge hassle but Mully showed exceptional service and taught me a lot about the process for credit approvals. I definitely will be using them for all future loans as my bank was not helpful at all.
Great customer service. Quick and easy.
Mully was a fantastic sales consultant. Prompt replies to inquiries. On hand to offer assistance when required. Very friendly and professional. Rate and term of loan was great. Extremely happy with the outcome.
Great customer service!
My experience with NOW Finance was great. I used them to consolidate debts and they had fast response times and everything was streamlined to make the process as easy as possible. We were happy to move away from the 'Big 4' bank that we had originally had a personal loan through.
Quick and easy.
Easy, fast loan application. Completed over the phone with ease and quick response. Easy communication. Will continue to use this financial provider. Was greatly assisted and guided through, with regular updates.
Hassle Free Process
Good contact person (Jacqui) very helpful, good follow up service. Application process easy to navigate, quick approval process. Friendly service, no hidden surprises in the initial application and sign up
Review collected in partnership with NOW FINANCE
Questions & Answers
The application asked me to enter my internet banking password. How can I be sure that the representative is only accessing 90 days of transactions? And how do I know my password will not be misused?
Hi, I filled in my details to get a personalised interest rate and submit my details only to be told that you are unable to assist?
Hi Benjamin, I'm sorry we couldn't assist you with an online application. We have an eligibility criteria for customers wishing to apply for a NOW FINANCE personal loan and you may have fallen outside this criteria. We'd be more than happy to discuss this with you so please feel free to call us on 1300 275 669.
Hi , with direct debit form, should it not specify amount to be deducted
Apologies for the late reply.
Thank you for your feedback. It doesn't necessarily need to have an amount on the direct debit. However if you do wish to increase the amount you can email or call us if you wish to increase the amount to be debited instead of your normal repayment. Should you have any questions, please do not hesitate to contact us. Thank you
|Interest Rate||4.45% p.a.|
|Comparison Rate||4.45% p.a.|
|Repayment Frequency||Fortnightly and Weekly|
|Loan Amount||$5,000.00 to $100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||1.5 to 7 years|
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