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NOW FINANCE

Reviews

(376)
(50)
(2)
(3)
(32)
  • Transparency
    4.3 (64)
  • Customer Service
    4.2 (78)
  • Loan TypeFixed Rate (49) · Variable Rate (11) · Line of Credit (1)
  • Application Process
    4.3 (79)
  • Timeliness
    4.3 (78)
  • Loan Term5.541 years (49)


Renee Pritchard

Renee PritchardMetropolitan Adelaide, SA

  • Verified customer

Excellent!

published

The experience and customer service was great! I found the process easy and straight forward. Talking to the same person through the process made it easier too. Thank you so much.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with NOW FINANCE

The reviewer stated that an incentive was offered for this review


  • Verified customer

Personal loan

published

Five out five very happy with the customer service (thanks Rita A)and the loan I got ,This is my second loan from now finance and very happy with the outcome for both times. Thanks now Finance

Customer Service
Application Process
Timeliness

Review collected in partnership with NOW FINANCE

Maree

MareeSouth East Queensland, QLD

  • 2 reviews

Fast settlement

published

Fast response, approval and settlement. So easy to apply online. Was declined by 2 big banks prior to Now Finance. Christina was lovely to deal with on email and phone.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
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Lynn Black

Lynn BlackSouth East Queensland, QLD

  • Verified customer

Good service not great.

published

This was my second loan with Now Finance. Honestly I wasn’t as pleased with the service this time around.
I didn’t get confirmation when my emails were received. I was asked to send supporting documents a couple of time after they were emailed.
I also found it difficult to contact Rita when I called.
I mentioned I work graveyard and therefore the best time to contact me would be between 12 and 2:30 pm. This unfortunately never happened.
I wonder if my email was even read.
Everything else I am happy with the loan rate ect.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
See all answers

Review collected in partnership with NOW FINANCE


  • Verified customer

Great customer service

published

Great rate great service pleasure to deal with thanks again for helping me sort out my debts. If I was the busy to talk email contact was very helpful to get loan done

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
See all answers

Review collected in partnership with NOW FINANCE


Mary Taylor

Mary TaylorDarling Downs, QLD

  • Verified customer

Great Service

published

Rita A was very professional and very helpful during the loan process. We would go back through Now finance again. Now finance was very upfront with any costs that we would have.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with NOW FINANCE


Richard Watkins

Richard WatkinsMetropolitan Adelaide, SA

  • Verified customer

Awesome

published

The customer service from John was excellent. The time it took to get everything done was as I expected(good) and the time it took to receive the payment was quicker than expected

Transparency
Customer Service
Application Process
Timeliness
See all answers

Review collected in partnership with NOW FINANCE


  • Verified customer

Great service

published

Easy load application, you deal with the same person the whole time your getting your loan approval which is great. Friendly staff, would definitely recommend Now Finance to anyone and everyone.

Transparency
Customer Service
Application Process
Timeliness
See all answers

Review collected in partnership with NOW FINANCE

  • Verified customer

Best Customer Service

published

Very Professional service as always and they go the extra mile to make sure you are happy with repayments etc this is my 3rd time dealing with Now Finance and as always its a very easy process

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
See all answers

Review collected in partnership with NOW FINANCE

Kingcom Tshuma

Kingcom TshumaCentral Queensland, QLD

  • Verified customer

A very excellent service

published

I got exactly what I expected.
The person who served me was clear & knew the stuff.
I am very satisfied.
I felt that the customer service personnel was aware & sensitive to our cultural differences.
I'm happy to refer anyone to Now Finance.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
See all answers

Review collected in partnership with NOW FINANCE


Nina

NinaSydney, NSW

Not happy

published

So i ring to ask them to postpone my payment one day and they end up taking out two payments and instead of getting a sorry the guy tries to blame me for their mistake and then tells me i have to wait a week for my money. Very rude manager no communication skills at all. Will pay this loan of and will never get a loan with now finance again.

Transparency
Customer Service
Application Process
Timeliness
See all answers

  • Verified customer

Another Awesome Service

published

Customer service was very professional and friendly. I am a returning customer so for me this company is great and loan officers are fantastic.
I was very satisfied with my outcome.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers

Review collected in partnership with NOW FINANCE


Nicholas Drew

Nicholas DrewGreater Melbourne (Outer), VIC

  • Verified customer

Ethical lending

published

These guys are not cowboys, throwing money at you regardless of whether you can afford to pay it back or not.
They do the checks properly and make sure you have the income to afford it.
Communication is fast and friendly and they are in Australia so there’s no issue with communication.
I feel they are a fair and ethical buisness..

Transparency
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with NOW FINANCE


Trent Hanlon

Trent HanlonSouth-Eastern Region, NSW

  • Verified customer

Great easy loan

published

We went for a loan through now finance and it was a breeze they made it so easy and helped us through it all highly recommended. Thanks for making a stressful situation easy.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
See all answers

Review collected in partnership with NOW FINANCE

michael n.

michael n.Perth, WA

  • Verified customer

Great rep and institution

published

The rep Rita handled my application in such a fantastic way. Made me understand everything that I needed to know and didn’t treat me in any way like a number. Highly recommended and will gladly use Now Finance again in future!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with NOW FINANCE

Jude

JudeMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Good service

published

Customer service was great and they were very prompt in settlement, but would of hoped for lower interest rate. I would recommend these guys to all friends and family thanks

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with NOW FINANCE


  • Verified customer

Very happy

published

I thought the rate could of been better had trouble getting to sign but they help me with that and very quick at replying witch is great and very polite with me

Transparency
Application Process
Timeliness

Review collected in partnership with NOW FINANCE


Kathryn Martin

Kathryn MartinLaunceston, TAS

  • Verified customer

Happy but it could of been better

published

I felt accused when the loan officer asked me questions about my spending habits and why I was consolidating my debts. I understand the need to be thorough but I don't like being treated like I have done something wrong.

However, I am satisfied with the rate and how the settlement was handled.

Transparency
Customer Service
Application Process
Timeliness
See all answers
1 comment
NOW FINANCE
NOW FINANCENOW FINANCE

Review collected in partnership with NOW FINANCE


Karen Hansen

Karen HansenSydney, NSW

  • Verified customer

Amazing and quick service

published

Excellent customer service and very professional staff member. There was no hidden costs. Followed up every contact efficiently and therefore settlement was quick. Very satisfied and would certainly recommend to anyone.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
1 comment
NOW FINANCE
NOW FINANCENOW FINANCE

Review collected in partnership with NOW FINANCE


Shaun

ShaunSouth Australia

  • 2 reviews
  • Verified customer

Amazing service and result!!

published

Amazing service from start to finish. We were able to consolidate our debt saving us thousands every month. Thank you Now Finance for helping us out, and changing our lives for the better.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2019
See all answers
1 comment
NOW FINANCE
NOW FINANCENOW FINANCE

Review collected in partnership with NOW FINANCE


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Questions & Answers

Benjamin

Benjaminasked

Hi, I filled in my details to get a personalised interest rate and submit my details only to be told that you are unable to assist?

1 answer
NOW FINANCE
NOW FINANCENOW FINANCE

Hi Benjamin, I'm sorry we couldn't assist you with an online application. We have an eligibility criteria for customers wishing to apply for a NOW FINANCE personal loan and you may have fallen outside this criteria. We'd be more than happy to discuss this with you so please feel free to call us on 1300 275 669.


Angela A.

Angela A.asked

Hi , with direct debit form, should it not specify amount to be deducted

1 answer
NOW FINANCE
NOW FINANCENOW FINANCE

Hi Angela,

Apologies for the late reply.

Thank you for your feedback. It doesn't necessarily need to have an amount on the direct debit. However if you do wish to increase the amount you can email or call us if you wish to increase the amount to be debited instead of your normal repayment. Should you have any questions, please do not hesitate to contact us. Thank you


Kyle L.

Kyle L.asked

Hey just a quick one How long does it take for a loan to get into my bank on a if I filled out the application Saturday morning at 7am

1 answer
NOW FINANCE
NOW FINANCENOW FINANCE

Hi Kyle,

Apologies for the late reply. We look to provide an answer to your application on the same day that you submit your application to us (during standard business hours - Mon-Fri 8AM-8PM (EST)) We look to receive, assess and settle your loan application within 24-48 hours from the time when you submit your application to us for consideration. Should you have any questions, please do not hesitate to contact us on 1300 275 669. Thank you


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