NOW FINANCE

I was pleasantly surprised by rate. I found the customer service very efficient, and the agent very helpful. I was pleased with quick the process was. I just wish they could accept BPAY or EFT, so that I could get my budgeting company could just pay directly - rather than having to transfer the money to me for the direct debit

This has to have been one of, if not the best experience I have had when financing something. The customer service was 10/10, helped by the fact that the call takers were Aussie based - important when one has industrial deafness and struggles to understand some accents, even Australian ones.
The rate was quite good - better than was offered by the big four banks anyway, and all costs were explained along the way. I would recommend Now Finance to anyone in the market.

The service was great and very helpful and friendly and done everything and explained everything perfectly. I got an answer very quickly and the application process was easy. Will recommend to family and friends.

Customer service was great, couldn't fault it.
There were no unexpected costs, I knew all fees and charges before I wen ahead with the loan.
The rate is good, when you are a new customer you can't expect anything too much but I did get a good rate

Was referred to them through a friend for quick approval but ended up being a time wasting effort.Their pre approval means nothing, have an absolutely great credit rating but was declined within a few hours. I am not even sure if an assessor looked into my file.They told me they would give me the reason why it was declined but it was a standadised blurb they send to everyone of which it didn't affect me. Ended up going to my bank and got the loan. I would recomend to contact your bank first before going to these time wasters.

Service was great, updates at all times of the process & step by step on the documents required.
Took a little while to get through the whole process, a little longer than i was anticipating.

Would've liked a much lower interest rate, as this would have been a lot more comparable to other institutions and obviously better on my bottom line.

NOW wanted to know everything about me to an extremely pedantic level but when NOW was asked something directly would not give a direct answer. Interest rate was also poor 12.5% with a very good credit rating. I will pay this out as soon as i can and doubt i will go to NOW again unless i have no other option.

Customer service was great and efficient.
A company that is a lot easier to deal with than other lenders.
Fast and easy loan approval.
You are kept up to date with everything that is required. Would definitely use again if needed.

Customer service was great. The approval time was very fast. Only negative was the interest rate. Is 11.95% and i have an excellent credit rating. No hits on my credit file though

Very consistent and polite. I was looked after every time I needed to refinance. They were very patient with getting all the documents prepared and explaining further when I didn't understand some things.

Customer experience was great
Was surprised at the interest rate as I had a loan already at below 10% but this increased to over 12%. This was explained as my current credit rating yet I had not missed a payment previously and my credit rating with the agencies was perfect

A bit to much paperwork and forms needed to proceed but that is the only thing other than that very good I would recommend them to friends and family thanks

I was really disappointed with Now Finance. I got my credit rating and interest and applied for my loan which would have gotten rid of two credit cards and a small personal loan and also extra for improvements to our house. My payment would have been less than what I am paying now for the credit cards and loan. Anyway wasn't the case, which is fine but they declined my application within an hour of my applying. I only knew it was declined when I went in to check. They never rang me or emailed me. I just thought someone may have phoned to discuss the matter or help me sort out a solution and the chat lady...was quick to get offline.

Great customer service, very fast and professional. Always available to answer questions and respond to concerns. Very responsive and understanding. Not much of an impost on the customer to provide documentation.

Amazing company and service. Mary was especially fantastic at communicating throughout the whole process and keeping me informed along the way. They came through for me when I needed it the most. Can’t thank the whole team enough.

Great service and excellent communication. Amy in particular was outstanding with the way she worked through the process and keeping me informed along the way. They came through for me when needed!

Now Finance were always pleasant throughout the whole process. I would prefer to know every detail of information that is required for processing upfront, otherwise excellent service and prompt payment.

Great to deal with, based in Australia and freindly staff.
Rates were better than the banks, finance was approved and arranged quickly (was In my account that night)
I am into my 2nd time dealing with them now. They set me up with a larger loan to buy a car.
Only downfall is no online portal to monitor balances and manage payments.
Need to Call or Email for a statement ect, they are quite quick with that.

Great service and excellent communication. Amy in particular was outstanding with the way she worked through the process and keeping me informed along the way. They came through for me when needed!

Horrible customer service, no communication, over a week to get any form of reply. worth paying more interest than dealing with this company. avoid at all cost, they pretend to know what they're doing.

customer service officer lost my paperwork had to send through multiple times just do yourself a favour if you have any self-respect and believe you deserve more as a customer go ANYWHERE but here.