Waste of time and very very disorganised. Stay with the major banks if you need a personal loan.
Very dissatisfied and very disappointed, they prey on the desperate and never return emails.Stay with the majors cause these guys wont help you unless they hit you with a high interest rate
Absolute idiots to deal with
Applied online and was pre approved. Answered all questions honestly and provided requested proof. No word for a week and then they decline me. They requested proof for a home loan that I have never had nor ever even heard of the finance company that I supposedly had the loan with. I believe they mixed me up with another client.
These clowns wouldn’t able to organise a chook raffle. The customer service is pathetic.I would give zero stars if I could.
After looking at different lenders we decided to go with now only because they had no no fees and they said 2 to 3 days we weren’t comfortable giving all our passwords to all our bank accounts and then heard nothing for 3 days we contacted them to be told still processing the next day they rang to say we could have the loan only if we borrowed more money and increase the term of the loan another two years and pay out my car loan which will be finished in 3months only couple of thousand owing we told them where to go stay away from this dodgy lender I went to the bank which I should of done in the first place loan was approved that day money in our bank 24hrs later and a better rate and lower repayments
I applied and got a secured loan with NF in 2017. Have made all payments up to date. No issues.Trying to get better rate to pay it faster and try work with them to get loan close. What a mess it's all turned out to be. First, Custumer Service is repugnat below sub par.Staff are unfriendly & unhelpful. Give misinformation or no information at all for the matter, as enquiries take forever to resolve. The company intent to keep you in debt and confused.
Second NF have no compasionate ground as during covid lockdown offer no help with clients . It charge hidden fees while account is frozen when they say they wont charge at all.
Made my resolve to finish my loan and will tell everyone to stay clear of NF and loans for now on.
I applied for a loan around 2 months ago and provided all information and documentation.
Weeks went by and I heard nothing from NOW Finance, not even an email.
I then received a text message saying "We have not received your outstanding documentation, your application has been closed and this will reflect on your credit rating."
I tried to contact them to discuss with no luck.
Poor customer service
Application process is tedious and customer service poor, advertised interest rate is competitive, however request a truckload of documentation, which includes handing over log on details to your bank accounts? Definitely not an easy company to deal with, eventually giving up due to the lengthy process for a relatively small loan.
Steer clear if you can.
Got a secured loan with NF in 2018. Have made all payments up to date. No issues. I'm now trying to sell the secured car as I'm trying to buy a new one. What a mess it's all turned out to be. I've tried to offer new security in the form of another car (which sells for more than the one I'm trying to sell now), but have been advised by NF the car is not viable. The alternatives they've offered are paying $10k to release the security on the old car (dealer offered me $5k for the car) or refinance the loan which is a new application all together and will add 3k minimum to the new loan. Staff are unfriendly & unhelpful and the company seems to have a one email per day policy, so enquiries take forever to resolve.
Worst all these reviews must be fake
PLEASE SAVE YOUR TIME AND GO SOMEWHERE ELSE, I have tried warning you ⚠️
All these reviews are fake don't believe them.
0 customer service because they took all my details and never heard from them, will be legally looking into this suss mob.
AVOID AVOID AVOID!!!!!!!!!!!!!!
Got this loan for 30k we have paid over 15k in interest and loan has only gone down to 26,323 tried to offer them $15,000 to close the file and another various amounts to no avail as fully paid told them our financial situation was extream aswell as us going to lose our home because of this loan stopping the refinance.
they didn't care they wanted to black mark my wife file for us to proceed with the 15k offer so if you want compassion you won't be getting it from them
Constantly got told to speak to finacial councilors even after we tol...d them all our debt is on direct debit. We told them our broker has said due to this loan it is stopping my wife refinancing and we provided contact details of our broker to them. Aswell as authorised letters for them to contact the broker to confirm what had been said. Broker if your wife didn't have this loan I could use her wage to refinance your home but with this loan active I can't help. Apprently losing your home isn't extream enough as a circumstance nor would now finance try contact the broker to confirm that instead we got told from now finance. It's not our loan causing the issue/ your broker wouldn't have said that/ other various comments.
Hiccup sorted promptly
After having a bit of a hiccup with digital documentation and the virtual ID process not playing nice, I raised the issue with Now Finance. My concerns were acted on promptly and efficiently, by all the parties I dealt with through the different departments.
Many thanks to all concerned for your prompt attention and responses.
Incorrectly described in name of business
This company provides anything but Now Finance. Their name should be when we get around to it finance. Would not recommend them to anyone as they advise that the turnaround for approval is quick but when one person goes away, the entire process stalls.
Horrible service by credit team
I applied my personal loan application this company week ago and I sent all documents as they have requirement from me and I wanted to take $10,000 ASAP also I have chat with them as I asked how long credit team will send money transfer to my account. Said we will send within 24 to 48 hours after that time still haven’t receive my money then emailed again to loan team and they say You’ll be receive an Email contain the reason for decline within 2-3 business days. So please don’t trust this company if you need a money urgently then find out in Google which is best one ☝️
Also Terrible service by Neeti & Bhumi as both worked at now finance.
I am not recommended this company to anyone or my friends:(
Very poor service meant bad credit score.
Contacted them to make an enquiry/get a quote. They required my client number and password for netbank. I felt uncomfortable with this and they informed me there was no other way to supply my bank statements. They also advised me it would be difficult to change my monthly payments if I wished to pay off the debt quicker. So I started an application else where. I did not say I wished to proceed.
The following morning I received a text message saying I was approved for the next stage. I contacted them and explained the situation. The ONLY option, even though it was their mistake, was to withdraw my application which impacts my credit score negatively. Not happy. Never coming back!
I will never recommend this company to anyone. Don't use them.
We applied for a small loan which is about 50 times less than our bank account has in it and also about 1/20th of our income but we wanted to claim it on tax so that's why we went for the loan. We were never notified of some information they needed and then they cancelled the application because we hadn't given them the information. They contacted me the next day regarding the decline and I said I had only got the email that morning and they declined because they only gave us about 8 hours to supply the information which had to come from the accountant. Now we have a credit search on our history for know reason. I will never recommend this company and don't trust what they say. There might be good reviews but ours has been the worst.
Quick easy and very friendly thanks
Amar for quick easy approval 10/10 for service
Definitely quicker than the bank that's sure sure and definitely recommend if you don't want to be waiting for weeks
Questions & Answers
Are your loans unsecured
Hi Gary, we do offer secured and unsecured loans.
Please visit our website www.nowfinance.com.au for more information. ...Please let us know if you have any further questions.
Hi just applied to this company. Anyone else get told their rate would be 5.75% given excellent credit score only to apply and get interest rate of 17.95%?? How do I withdraw application without it affecting my credit file??
Hi HethN, thank you for your feedback which we take seriously. Could you please call me directly on 03 8535 1132 so I can investigate this further for you.
Kind regards...Denice Martin Head of Dispute Resolution
Hi Denise my husband has applied is there anyway the rate can be reduced
Hi HethN, could you please contact me on 03 8535 1132 to discuss.
Kind regards...Denice Martin Head of Dispute Resolution
The application asked me to enter my internet banking password. How can I be sure that the representative is only accessing 90 days of transactions? And how do I know my password will not be misused?
Hi Hello, thank you for your feedback. NOW Finance do not access your banking and cannot change the period for the bank statements. This has been pre-set to 90 days minimum. The user inputs their o...wn data into the bank statements portal and the 90 days transactions are sent through from the users bank within seconds to our secure portal. Your banking details are not stored by our system and are not retrievable. Please call me on my direct line to discuss the concerns you’ve raised. Kind regards
Get an answer from our members and NOW FINANCE representatives
|Interest Rate||4.45% p.a.|
|Comparison Rate||4.45% p.a.|
|Repayment Frequency||Fortnightly and Weekly|
|Loan Amount||$5,000.00 to $100,000.00|
|Security||Unsecured and Vehicle|
|Loan Term||1.5 to 7 years|
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