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NOW FINANCE
4.6 from 483 reviews · View Statistics

Reviews

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Great Service- quick and easy

published

Mully was so helpful and the whole process was so easy. Would definitely recommend! No extra surprise costs or any issues. They explained the rate process clearly and made it all make sense.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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Leanne

LeanneHunter Region, NSW

  • 3 reviews

So easy!! Great service

published

I could not recommend Mully and the team at NOWFinance. Our personal loan application process from start to finish was quick and minimal fuss. Everything was explained along the way. Thanks again. Leanne & Dave

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Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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J Fuhrmann

J FuhrmannPerth, WA

so many extra fees - not worth it

published

On a plus the customer service is generally pleasant.
Unfortunately they have high weekly account keeping fees and arnt flexible on
repayment schedules at all. Interest rate is very high also with no option to BPAY your regular payments...has to be direct debited.
ill be glad when i get this one paid off, definitely wasnt worth it.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateApril 2019
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The process was simple and fast. great service.

published

No extra costs were involved. The staff was very prompt in replying and helpful in completing the process ASAP. The rate I received was good rate and the whole process took only 2 working days.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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Hoges

HogesGoulburn

  • 2 reviews

EXCEPTIONAL SERVICE AND QUALITY

published

no hidden fees just a tailored loan that suits me as an individual, customer service was exceptional, I am very happy with the product and give 10/10 stars for quality

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Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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Cameron

CameronCanberra 2600, ACT

Excellent customer care

published

Excellent customer care.
And the person I dealt with was extremely helpful. Easy to contact
Sending messages to ask how it is all going
I was extremely happy and that’s why I’m a returning customer

Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateSeptember 2020
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Ray M.

Ray M.

  • 4 reviews
  • 4 likes

Random Messages from this company??

published

Random Messages from this company who I'd never heard of before??? If i want information on your loans i will contact you..... ?? How this company got my private number is beyond me??

Transparency
Customer Service
Incentivised ReviewNo
B.T.B

B.T.BAustralian Capital Territory

  • 2 reviews
  • 1 like

Very helpful and timely

published

Mully was fantastic guiding me through the process - very happy with the result - term and rate. Upfront disclosure regarding application and costs. Approval and processing were very swift - don’t know why I didn’t do it earlier!

Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateAugust 2020
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A M

A M

  • 2 reviews

Don't deal with this finance company - no customer care

published

The company were very happy to lend money at high interest rates however that's were the service stopped. They made it hard to repay early, delaying the process and collecting additional interest. When the account was eventually closed they couldn't understand the concept of a confirmation letter for the bank to confirm this as it was holding up a home loan application.
The customer service is terrible and the care for the customer is non existent. I didn't have any productive dealings with them as the staff were not willing to help.

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
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Very helpful, supportive & professional

published

Applying for my first loan at 35yrs old was a huge hassle but Mully showed exceptional service and taught me a lot about the process for credit approvals. I definitely will be using them for all future loans as my bank was not helpful at all.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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Jasmine

JasmineMetropolitan Adelaide, SA

Great customer service. Quick and easy.

published

Mully was a fantastic sales consultant. Prompt replies to inquiries. On hand to offer assistance when required. Very friendly and professional. Rate and term of loan was great. Extremely happy with the outcome.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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Grant

GrantSouth East Queensland, QLD

Great customer service!

published

My experience with NOW Finance was great. I used them to consolidate debts and they had fast response times and everything was streamlined to make the process as easy as possible. We were happy to move away from the 'Big 4' bank that we had originally had a personal loan through.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJune 2020
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Jacob

JacobSydney, NSW

Quick and easy.

published

Easy, fast loan application. Completed over the phone with ease and quick response. Easy communication. Will continue to use this financial provider. Was greatly assisted and guided through, with regular updates.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJune 2017
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  • Verified customer

Hassle Free Process

published

Good contact person (Jacqui) very helpful, good follow up service. Application process easy to navigate, quick approval process. Friendly service, no hidden surprises in the initial application and sign up

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
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Review collected in partnership with NOW FINANCE

Layton

LaytonMetropolitan Adelaide, SA

  • Verified customer

Very helpful and simple to do

published

Very simple to apply for and to get approved. Really good assistance to help through the whole process.
Me and my partner are very happy we found Now Finance. Better interest rates offered than any of the big 4 banks

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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Review collected in partnership with NOW FINANCE

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Cliff

CliffSouth East Queensland, QLD

  • 6 reviews
  • 19 likes

just don't do it

published

I applied and was given conditional approval. Had to jump through hoops with them.
I have no debt at all and a solid job for the last 2.5 years.
Everything looked ok on both ends then they refused the application without explanation.
They also marked my credit record negatively so my score went down.
Possibly the worst application ever. I went with a different company and got my money elsewhere straight away.

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Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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1 comment
NOW FINANCE
NOW FINANCENOW FINANCE
Leanne Duckett

Leanne DuckettGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

I love Now Finance

published

This is my third loan with Now Finance and everytime is the most stress free, easy and positive expetiance. The staff are so friendly and helpful and nothing is to hard, they put things in easy terms and no hidden agenders. I cannot recommend them enough, if you want a great loan with fantastic interest rates go no further.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan Start DateFebruary 2020
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Review collected in partnership with NOW FINANCE

Elle

ElleGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

The best! Easy to deal with! Great service and quick! Efficient!

published

From the easy online application that literally took 5 mins to the customer service Rita provided to making sure I had the fund with the best rate possible! So good!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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Review collected in partnership with NOW FINANCE

Carbuyer

CarbuyerRichmond-Tweed, NSW

  • Verified customer

Good experience, with some minor hiccups.

published

I found this company to be quite easy to deal with. Very fast to act on initial application, consultant may have overstated on delivery as there were a few technical glitches with online process that slowed things down a bit. Communication dropped off slightly after first contact (I had to call them to progress) but staff were helpful and pleasant to deal with. As long as you carefully read all documents sent, and ask questions to clarify information these guys have been great!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateMarch 2020
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Review collected in partnership with NOW FINANCE

Not happy

published

last time we do business with them. They ignore your emails and when you phone them about it they ask to check your inbox as if you are a moron. Working night shifts my wife tried to phone and she was treated like a criminal. This is after we did contact them to tell them I allow my wife to talk to them. I had to cut my sleep to be able to talk to them and when I eventually talked to the guy he said he will only send the email in 3 hours. Which is a lie because it would be night time then. So I had to wait two weeks to pay off my caravan which we sold and lost out on another deal.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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1 comment
NOW FINANCE
NOW FINANCENOW FINANCE
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Questions & Answers

Hello

Helloasked

The application asked me to enter my internet banking password. How can I be sure that the representative is only accessing 90 days of transactions? And how do I know my password will not be misused?

No answers
Benjamin

Benjaminasked

Hi, I filled in my details to get a personalised interest rate and submit my details only to be told that you are unable to assist?

1 answer
NOW FINANCE
NOW FINANCENOW FINANCE

Hi Benjamin, I'm sorry we couldn't assist you with an online application. We have an eligibility criteria for customers wishing to apply for a NOW FINANCE personal loan and you may have fallen outside this criteria. We'd be more than happy to discuss this with you so please feel free to call us on 1300 275 669.

Angela A.

Angela A.asked

Hi , with direct debit form, should it not specify amount to be deducted

1 answer
NOW FINANCE
NOW FINANCENOW FINANCE

Hi Angela,

Apologies for the late reply.

Thank you for your feedback. It doesn't necessarily need to have an amount on the direct debit. However if you do wish to increase the amount you can email or call us if you wish to increase the amount to be debited instead of your normal repayment. Should you have any questions, please do not hesitate to contact us. Thank you

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Details

CategoryPersonal Loans
Interest Ratefrom 7.95% p.a.
Comparison Rate from 9.56% p.a.
Repayment FrequencyFortnightly and Weekly
Loan Amount A$5,000.00 to A$40,000.00
SecurityUnsecured and Vehicle
Loan Term1.5 to 7 years
Rate TypeFixed

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