652 reviews
AI reviews summary
Pros
Verdict
Superspares is highly regarded for its proactive customer service and accurate part matching, often intervening to correct customer errors before shipping. While individual issues with courier delays and warranty claims exist, the overall experience is defined by competitive pricing and reliable communication.
Shocking experience, Ordered parts on the 3rd of October took 16 days to arrive, Open the box and 2 parts are missing and a random 1 added in, Contacted them the same day the arrived via email no response, Contacted them via Podium they initially replied then ghosted me for 4 days so far. Claimed they never received my email even though Id sent 4 to all 4 of their accounts. Will not be using again.
Got the parts that i needed all in one shot , and at a great price , although delivery took a little while longer than i had hoped , it was sill fair i guess, ordered from ebay , purchased 2 different packages, good experience anyhow, got what i needed Show reply
Worst experience ever. Not only was I shipped incorrect parts! the kit was incomplete and wouldn’t fit without further purchases that 100% should come in the kit. To be certain of this I contacted the supplier directly and was advised 100% the parts are part of the kit. Be careful people. Misleading sales at its best.
Follow-up · Terrible. Took over a month to get the correct parts to complete the kit which was missing parts. NOT A KIT…. My car was out of action for over a month and was held for ransom they wouldn’t post correct parts until incorrect parts were received back. Worst experience of my life..
We’re sorry you feel this way. The item was supplied… Read more (+1 reply)
Reviews with attachments
Great product, good delivery and excellent customer service. My go to for all parts. Show reply
Superspares Team did a wonderful job taking care of my order especially being rather 'out of the way'. The kind staff were most helpful and professional. Item price was most reasonable and of excellent quality. Even including the instructions how to fit which is most surprising. Highly recommended Show reply
This is my second purchase due to fast delivery, realy good price compared to other online stores and excellent communication/tracking with seller. Show reply
Ordered KYB struts for my 2020 Mazda 3 unavailable due to being end of the year Shan found me Monroe OEspectrum struts which I had fitted could not be happier
Used this store to buy a set of Brakes of Bendix. Will higly recommend.
Great product, thanks guys Fitted well, I will be back for more parts
Excellent communication, listened to my concerns and help me solve and over come issues. Highly recommend will definitely shop again in the future. A+++
Ordered a lift kit for my son’s first car. Arrived quickly and was exactly as stated on EBay. For some reason the strut inserts were incompatible (likely change of model mid year) and had to be returned which was an easy no fuss process. My installer advised I paid less than he could buy the kit for from his supplier. Show reply
Suspension package was as described, and couldn’t beat the price, staff were very helpful and communication was excellent, delivery was extremely fast. Highly recommend and will not hesitate to shop with again, very satisfied.
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Super quick to send - product fitted perfect - highly recommend these guys
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Bought an assembled 2 inch dobinson lift kit a bull bar and roof basket for a 2012 pajero. PAJERO I KNOW LOL.. from the team. I had the pleasure dealing with Josh. Down to earth good guy great customer service and the best prices I could find. Highly recommend. I will defo be back and rock 4wheel house merch and stickers. Cheers guys Show reply
The items are new and all in good condition after delivery .. I highly recommend to The public to buy car parts to the company . You can trust them and get the best price in the market Show reply
Staff were very helpful and delivery was prompt. Springs were great quality and everything was accounted for! Will definitely use you guys again.
Product is ok for the price.package not well done.item had damaged to it when opened.have to repair it before I can use it.
Thank you for your feedback, and we’re sorry to hear… Read more
Latest follow-ups
Great prices fast delivery ordered shock absorbers for my truck. Great family business will be purchasing again Show reply
Follow-up · installation easy just 2 bolts shocks perform better now and they were put on an 2009 Hino
Great service, fast shipping, exactly as described. Great value. Easy transaction and great communication. Show reply
Follow-up · 2 days from order to delivery Radiator hose for 2008 Astra Well packaged, padded
Product 2 rear engine mounts for a toyota coaster arrived on time and superspares comunicated well and also followed up to see if parts were correct. A very good ebay seller. Would recommend.
Follow-up · Fantastic service and great communication. Parts(rear engine mounts for Toyota Coaster) fitted perfectly. They appear to be as good as oem parts at less than half the price.
Positive reviews
Super fast dispatch and delivery. Parts were all accurate and really top quality. Japanese bearins in the kit, not Chinese. Top quality timing belt as well. Water pump looks to.be excellent also. Highly recommend this seller. Thanks Superspares!
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Ordered new suspension parts for my vehicle. Parts received as listed. Postage was within reasonable time. Happy with communication from supplier. Overall happy to use this supplier again.
Bonnet protector main dealer too expensive. OCAM North Lakes wanted $99 plus $40 freight didn’t bother to call me back. These guys good price with free delivery. 10/10
Negative reviews
Title: Faulty Product - 5+ Weeks of Delays - Refund Refused Purchased Projecta PM235C power management system for $755.95 (eBay item #135724180226, Dec 2025). Faulty on arrival: Unit displayed 8-flash hardware fault code (documented in video). Product manual confirms 8-flash = defective unit. Listed "brand new": Arrived without original… Read more
packaging, manuals, or accessories - just bare unit in shipping box.
Seller delays: Reported fault 27 Dec with video evidence. Seller delayed 5+ weeks with repeated "under review" responses, deliberately stalling until eBay's 30-day return window expired, then declined return.
False claims: Seller claimed listing "clearly states screen required" - neither eBay listing nor their own website mention any such requirement. Provable lie.
Refund refused: Offers only conditional "inspection" with "no guarantee" of refund or timeline. After 5+ weeks of delays and false statements, cannot trust seller to process fairly.
Outcome: Still fighting to recover $755.95.
eBay feedback removed: Posted factual review on eBay - seller had it removed despite no policy violations. Pattern of suppressing legitimate complaints.
Avoid this seller. If you receive faulty goods, expect delays, false excuses, and refusal to honor Australian Consumer Law obligations.
After 9 months and an NCAT application, I've resolved my issue with a full refund. Much of the… Read more
Sell cheap parts say 3 year warranty part fails in 2 years then they say you over tightened it so why didnt it leak straight away if i over tightened it been a mechanic for 30 years never have I dealt with a bunch of lowlifes that sell parts and dont warrant the parts because they think they know best when they have never worked on a car in there… Read more
life. 2 hours labour new gaskets out of my pocket to fix the customers car your parts are cheap rubbish and you are the biggest liars making up stories when you have no evidence to support your wrong theories just to get out of the warranty.SCUMBAGS.
Sorry to hear about your experience and the… Read more (+3 replies)
TERRIBLE!!!! I feel that when you checkout that is the amount you pay. We entered our delivery address and it came up with free deliver. after more than a week, with NO communication from their side, we phoned and they said we need to pay and extra $300 for delivery. 99% of online companies have the option where you check out that when you enter… Read more
your suburb it calculates the shipping. They definitely need to work on their checkout procedure on the website. I feel its not according to the Australian Consumer Law.
Free delivery is available to most metro areas;… Read more
Recent reviews
Clutch master and slave cylinder, old hilux. Good product description, price was excellent, delivery time fantastic, looks to be good quality, fitted up no dramas. Couldn't be happier, give them a go, big thumbs up.
Easy purchase of vehicle parts (via the superspares Ebay store). Items as described, excellent price, communication and postage. Items were also a good quality brand name as advertised - and not a "knock off cheap replacement". Would happily utilise their store again.
Recently purchased a lockable petrol cap for my Subaru Liberty to help protect my precious fuel , the part I ordered from Superspares was processed very promptly & I received shipment with in the said time overall I was very pleased with my purchase it fit my car perfectly so I’m really happy with my purchase & would buy from Superspares again , no problems at all
We sincerely apologise for the long delay, the… Read more