Avan Spare Parts

Is the spare parts arm of this business trying to destroy the AVAN company? After trying to order a part before Christmas…they were overloaded and going on holidays. Fair enough. I left my order til the new year. They only use couriers, not Aus Post. It costs $28 for courier to bring $22 very light window stay. As I drive past this area from time… Read more

to time, decided to do Click and Collect. Order completed on Feb 23rd. Have the receipt. I asked if it mattered if I didn’t collect for a while as I couldn’t be sure when I was travelling past. No problem. I dropped in yesterday 16th March. 1. They couldn’t find my order 2. They had to go to their warehouse and find me another one. I asked how long it would take as I had long drive ahead of me. The guy said 5 minutes. 3. They took about 30 minutes. 4. I felt that the place was weird. The girl at the desk was fine and polite. I did notice signs in her office about being polite and team work etc..strange(but now I know why). Pretty sure they are aimed at the little alpha male in charge. 5. I was annoyed at the delay, but thought I wouldn’t say anything, so long as I got a quick apology ( like, sorry it took so long). 6. Very foolish of me to expect an apology. They were shocked when I asked for one. 7. Then the apparent manager bounded out of his office. Explained that it was my fault that they lost my order, as I had taken months to collect it. They clear out all orders after a couple of weeks. Then he showed me the door after an overly fake apology. 8. I had previously asked on a phone call about a replacement blade for one of my windows in my 2007 Avan Tayla HT. I was quickly fobbed off and abruptly informed that they don’t make them anymore. I tried all over Aus to find one but was unsuccessful. I told them about this yesterday. They then said the new ones on the Ovation would fit. REALLY! By now I’ve had enough of the Alpha male lying bully. (Check the dates). I told them that no wonder their business is going down the toilet. 9. If there is a person that this Alpha Male bully answers to, they need to address his customer service and management skills. 10. I am considering buying a new van this year. I told him I wouldn’t touch an Avan again. This based on yesterday’s deceitful and unprofessional behaviour. He said words to the effect that he couldn’t care less. 11. I predict that Avan is struggling and will die a quick death while this Alpha male is trying to run the spare parts division. I’m guessing he couldn’t organise a visit to the toilet.

Avoid Avan Pakenham at all costs. The entire company from management down have a culture of lies, deception and misogyny. After 6 months of having our M6 Ovation, they still managed to do shoddy workmanship. I would like to name and shame certain members of that particular company for their atrocious treatment towards us, especially at the end of… Read more

the 6 months when we needed it back; but they managed to get google to take down my more detailed review. Anyway, I'm sure Avan Pakenham will eventually close down due to their appalling treatment of the customer.

Avan diagnosis Perth WA – Had trouble with my Avan Aspire 470 battery wouldn't charge so called Peter at Avan Perth WA who went through every check with me only to find the problem was one of my safety switches had tripped. I highly recommend any issues you may have with your Avan to call and ask for Peter, he is only Too happy to help and loves diagnosing. Show details

price gouging pathectic – i am completely dismayed at the bayswater premier showroom in wa spare parts they charged me nearly two hundred and fifty dollars for the foam kit that is just strips of foam with sticky on the back its totally outrageous their excuse wa frieght what a joke you pay over the top for one of their vans which i seriously can not see the money in and… Read more

they do this how can it be cheaper online consumer affairs should be on to them just like every other retail they want the money but with no service its happening everwhere totally appalled ray.

Can not fault – Unlike my new car I can’t fault a single thing on my new Avan, instantly fell in love with it, perfect construction, above average sales service from port Macquarie dealership, first service at Coffs Harbour went fantastic

Don’t use fridays – We have always liked the avan as a quality finished van Pity when you have a issue with the water coming up through your shower when you empty the sink After sales help is absolutely disgusting We rang Friday morning yo be told there wasn’t any staff to help but were promised to receive a phone call from a staff member As it was turning late… Read more

Friday afternoon my husband rang the head office and had a call back in 20 minutes as they went and tested the vans in the yard and they all had the same issue So we are out of pocket for the pipe extension we had to go and purchase and lost 1/2 a day in being able to see around the town we were staying Never organise to pick your van on a Friday as the staff doing handover isn’t interested rushes through the van as he had to pickup his car from being serviced My advice never use Fridays as a day to get anything done by the team - happy to take your money but that is it .

AVAN? You're on your own! – Having recently bought a new Sportliner, the roof latches failed due to poor workmanship (spotweld instead of firm weld) The selling dealer :Permier Avan , the only WA dealer, would not return a phone call where I was hoping for replacement by mail so I wrote to the manufacturer ,somewhat difficult to find in Pakenham Vic., complaining about the… Read more

quality and the dealer service failure.by registered mail for proof of delivery. It was delivered , BUT NO RESPONSE TO EITHER ISSUE!! You are on your own here. Also, the dealer came up with a questionably legal "agreement to service" that the state has passed legislation preventing (conveniently a separate paper than the sales contract means I can not pursue)

GLAD I DIDN'T BUY ONE! – I have a friend who bought a new Avan and has had on going troubles and zero help from the company, and I have seen first hand the shoddy workmanship. It seems they are very keen to take your money but not stand behind their product while under warranty. If he could give zero stars he would. Show details

Excellent help and friendly service – We could not be happier with the service and advice that we have received from Avan in Bayswater. The few issues that we had with our new Aspire 470 were met with friendly help and advice with only minimal first fixes required. The staff in both the sales area and service department have made us very pleased to have chosen an Avan. We look forward to lots of safe and happy travels …. Thanks to everyone at Bayswater. Show details

Terrible build quality – We bought an AVAN a year ago Build quality is terrible...looking at it now it makes me feel sick in the gut The utensil drawers were fallen to bit on our second small trip The outside latches holding the two outside panels latched together are broken and show signs of rusting already... The two small dark dome small air vents are both… Read more

broken...they are cable tied down as we can not wind them down anymore...the thread is broken on the mechanism....

Where the tyre jacks are mounted ( small cupboard in the rear) the large screws that hold the frame onto the metal galvanized chassis are under an angle ...looks terrible...

The weather sealing strips on the A frame part are all coming loose ...

The mattress of the bed we were told was the wrong size ( too big)when we picked it up And would be replaced with a slightly smaller ( By 50MM) or so when it would be available After waiting for 3..4 months I contacted them and they had no idea what I was talking about and a lady said that the mattress would shrink over time ??? We can hardly lift the bed as the mattress is soo tight wedged in...

Overall build quality very poor Ronald Nollet

Great van. Rubbish customer assistance – I recently bought an Avan Golf Savannah 499, in October ‘24. While I love the van, Avan, the actual manufacturers in Pakenham, have been ridiculously difficult to get to address warranty issues. I’ve had four, got them to look at one, and now they won’t respond to me. Been waiting 8 weeks after leaving 4 requests… Show details

Aspire 555-3. Grey water drain in shower – Van was purchased from Geelong caravans. Van was great to take on our first holiday. The Van had 2 fresh water tanks one each side of the axil. One grey water tank front of the axil on the front side of the water tank. During our first trip it was noticed that grey water from the sink was coming up in the shower base. Geelong caravans have trying to fix this problem since the 17th august 2022. No luck yet. Can't find a avan HO contact.

Customer focus missing from Penrith NSW – Once sold, the dealers cosistantly fail to respond to owners. One of The sales people have told me it was my fault the caravan brakes did not work. It actually turned out he had wired them in reverse, positive to earth!!! Head office have yet to inform me my van has a Cooktop that has a recall on it. Customer service training and commitment to their product and serve their customers is required.

Avan Aliner – Would never buy another Avan Aliner from Port Macquarie Avan, it was an absolute nightmare with water leaks after going to Fair trading and then to the tribunal to get it fixed had nothing but ongoing problems.

How to Avan Contact Head Office? – Does anyone know how to contact Avan Head Office. The only contact details on the website are dealers and I need to talk to Avan themselves with some questions about an order we have placed regarding adding a couple of things.

Buyer beware. Avan do not stand by their product – Avan were aware of a glue problem leading to delamination in 2017. Obviously a manufacturing problem they take no responsibility for. Motor homes are not cheap and surely you would be forgiven for assuming due to their knowledge they would attend to repairs. No, warranty only applies to original owner. Ours was first registered in January 2016, we purchased privately in October 2018, delamination appeared in July 2019.

Buyer be informed first!!!! – Avan A-frames are an ingenious product, let down badly by the company that makes them in Australia. I am a member of the the A-frame Avans facebook group and there are regular complaints about build quality and lack of after market service. It would be convienient to say this is because of increased demand and hence workload of building more… Read more

since Covid19 but that would be untrue as these problems have been going on for a long time.

For example, posted in on the FB page yesterday was the discovery of the solar controller being wired incorrectly to the fuel pump! this is only one example of build issues and service issues that reguarly pop up on that page.

Having said that, owners are a marvelous bunch of DIY fix-its so once all the quality issues are resolved the vans are great.

After sales service is terrible – After sales service terrible. Wouldn’t recommend either Geelong caravans or AVAN to anyone looking for a new caravan. Poor service

2017 Ovation M5 – Height adjustable bed fell from roof. Hexagon bar won't fit back in. Serious injury risk if anyone was under it. Stuck now on top of seating arrangement. Warranty and service enquiries have not been helpful.

Disappointed good money gone to waste – Shoddy workmanship absolute disgrace.We bought our van Aspire 555 not realising the faults we would find. This van was purchased in April 2021 The sink in the ensuite is far to big shower door is like a guided missile been told they can’t do anything about it ,the sliding door to the ensuite has a lovely deep groove in it not fitted properly… Read more

numerous thing have been wrong-bought the flapper bars ( $700 for them )the right one falling to bits, the van firm where we live ( in perth W A have put right as much as they can ) I’m now considering going to Consumer Affair see if they can help. Wouldn’t recommend any one buying a AVAN

Mark gets 0/10. If they hang up on you run, If others say he took the deposit then ignored, run faster – 89k van. Mechanical check passed costing me $325. Over 50 hours wasted travelling to do Marks job for him as he is incompetent. 3 trips to view the van / test drive / remote calls with previous owner Mark Hung up on me when I said I wanted to buy Ignored messages I could only get hold of indirectly via the call Center, he ignored me completely. … Read more

I said I want to buy and can be there anytime. He just kept asking for a deposit and saying others were interested. Why couldn’t I turn up and buy? Clearly he was going to pocket it and do what he does best, ignore. I am 100% he scams often and just ignores. If you read this - don’t go near Mark. He’s a “sales” guy but trust me he will lie, cheat, and steal every cent he can - or ignore if anyone else can give him $1 more.

Spare parts impossible to obtain – I have a 2013 Avan Ray14 mk11 and have been trying to get a single point cam lever for the pop up T handle, in Brisbane and Melbourne. All they tell me is I will have to replace them with something different, but won't give me any alternative to use. Just leaving it up to me to work something out. They sold it and now can't replace it without… Read more

offering any kind of alternative. I am at a loss as I have tried everywhere for an alternative but can not source anything. And Avan doesn't want to know about it!

Very satisfied with our Avan Aspire 587-1 – We purchased our van at the Perth Caravan and Camping Show in March 2019. From Premier Avan. We could have bought the one on display but as we were yet get a suitable tow vehicle. We were told a new build would take up to five months where it was delivered as quoted (Pre-Covid) we have now had it for two years and are completely satisfied. Levi… Read more

and his team at the Perth dealership now located in Bassendean WA have been excellent. Who have attended to some minor issues but they took care of them effectively and promptly. Good Customer service is important which Premier Avan provided to enable us to “Enjoy the Journey“ as promised.

Is anyone else waiting on an Avan Caravan? – We are devastated! We ordered an Avan Aspire 555 in December 2020 and were promised delivery in July/August 2021! We had phone calls up until March advising all was on track, then May we were advised delivery was delayed until November! After selling our property and signing a new lease for our tenants in our investment property, after visiting… Read more

the sales person and trying to bring delivery from November to October and now after 4 weeks of no communication, we have received an email stating delivery is now late January 2022. We would strongly advise against ordering an Avan or a Golf as we would hate anybody else to be in the same situation!

Wait time blow out – Anyone thinking of buying a new van from avan Slacks Creek. Think again we ordered a new one at the caravan show in 2020 and were told it would be a wait until May approx 6 months. However this soon blew out to September and now out to October. I am sick of companies blaming covid. Truly thinking of cancelling our order even if I lose our deposit. So anyone thinking of buying a new van THINK AGAIN

M6 Ovation. Poor workmanship, difficult to contact dealer to organize repairs – We thought it would be easy to get warranty repairs done quickly after purchase, however it has been a difficult process to contact the dealer and organize the repairs. Our side door still needs two hands to open, AdBlue has to be refilled every 300-400 km, inside and outside leaks, drawers wont lock, and numerous other warranty issues.

Electrical switch – I bought an Aspire 499 in 2016 from Geelong Caravans. I live in my van full time. I`ve had a few problems but yesterday the 27th Feb 2021 I was preparing breakfast the cut off switch clicked off, I checked the power and then in the van I smelt a burning smell, I disconnected the power from the van. I then called an electrician and he found the… Read more

switch was burnt out, and he replaced it, while doing so, he found that the wires used in the van is only 8-10 amp and the switches used are the right ones. the wiring is not really up to standard, and the switches and wiring connections were loose, not tightened at all, it might pay to cheke these before leaving the factory. Also you could look at putting the switch controls in the front of the van, and not under the bed. Thank you cheers Kenny Garrett

Never buy again from them – i have a avan ovation motorholme that needs a cupboard door lock and a window screen latch went to avan at loganholme in brisbane and they sold me the wrong ones. what a waste of space, this motorholme cost us a lot of money, never again will i buy another avan product. they should be ashamed

Once was once too much – Without Prejudice Bought an impressively designed brand new Avan motorhome in 2018. Experienced terrible customer service after placing order to the point where I considered asking for my deposit back. Took the van back to Avan Melbourne about 8 times in the first 12 months for manufacturing defects including defects that I allege should have… Read more

been picked up and corrected in the factory before delivery and which made me wonder if they had any sort of quality assurance process in place. Also made 3 trips to Caroline Springs Fiat for 3 engine safety recalls. Never left Victoria with it, just constantly driving it 100's of kms back to Melbourne for repairs under warranty, to the point where I became just totally over it all and sold it rather than risk encountering any more major problems with it especially on a long trip. Some holiday! I found the service dept staff very helpful but was very difficult to get through to speak to them past some very unhelpful office staff. Had to wait for a part which I allege I was told was coming from China because it's basically made over there, coming in kit form (panels, etc) from China and only being assembled in Australia, but I was told by salesman when I bought it that it was "made in Australia". Their website currently has a "Made in Australia" sticker on it! Have now sold it, with a lot of money down the drain and a great deal of disappointment. I can only write from my own personal experience.

Handy little van – I lost a door key to my Avan. I contacted Avan and arranged for a replacement to be sent. They had the right one in stock and I paid my $44 expecting that they would send it promptly. Two weeks later, it still hadn't arrived. I rang them and got the impression that they couldn't care less! Eventually, the key arrived. $31for a key! Be warned. $13 postage!