Disappointed in building quality and after service
555 seemed rusted workmanship screws missing from hindgers holes drilled in floor incorrectly water piping incorrectly fitted water leaks from tanks filled with silicone instead of replacing cracked fittings.Delivery date was late by 6months .Sorry Avan PERTH very unhappy with service after you had my money .Conversation travels fast
a'van francis HT
We purchased a new Francis HT Adventure pack from A'van Morisset in October 2017. Since then we have done a couple of "shake down" local trips, leading up to our recent big trip. We have just come back from an 6000 km trip from Lake Macquarie to Longreach, Winton, Hughenden, Charters Towers, Townsville and down the coast to Yeppoon where we stayed for a few days before coming home via Goondawindi, Warialda, Inverell and One Mile Beach, Nelson Bay, where we stopped for a few nights before coming home.
The van has had a a couple of niggling iss...
Two years on
I have posted two review's since we purchased a new HT560 just over two years ago. The reason for the third is to inform owners or buyers of how it has performed. The loosening of screws etc internally continues however we have had a major disaster when the straps holding the front 95 litre water tank failed and the tank dropped taking out the connections. The tank was destroyed and a fair amount of hoses also. The water level sender was also damaged .Looking at why the straps failed it became apparent that the tank is basically held up by 4 ha...lf inch bolt heads.No washers were under the heads and so approximately 110 kilograms was basing held by only the diameter of the bolt heads. The straps cracked around the bolt head and let the tank drop.To replace the damaged parts will be about $400 plus Labour. I isolated the rear tank so we can at least finish our trip and will do the repairs when I get home. I will have a local engineering shop make heavier brackets and also add a stone guard No point in talking to AVAN about problem as they have never showed any after sales interest previously So owners slide under your van and check the straps on the two tanks and the waste tank to ensure they are not fatigued. Would I still buy one knowing what I now know ? Yes,but I would be more careful and inspect the van more thoroughly prior to taking delivery as the warranty is only as far as their front gate September 23rd 2019 Update: Four years on It’s four plus years since we bought a new HT560 Frances from AVAN Mottiset. This is our forth submission (read previous reviews). Well to start off I’d you read about the water tank strap fail , I was wrong I told them about the failure and it’s cause. They agreed to supply free of charge ALL parts required to complete a total repair.
Purchased in May 2016 at AVAN Morriset.
Good caravan but customer service is poor.
Purchased in 2014. A wonderful caravan to tow and to live in for 3 months, as we did whilst touring WA. Took off the ensuite door, too heavy and replaced it with a light curtain - does the job wonderfully. The Frances shows no inclination to sway whilst towing. One problem has been the waste plumbing - because the shower drain is so low, the kitchen sink empties into the shower, not good for hygiene. Told Avan about it and they put a one-way valve into the shower waste pipe, but it still lets the kitchen sink waste water into the shower. The ...dinette seating leaves much to be desired, especially if you want to watch TV and perhaps an L-shaped diner might be better. The Avan has been reliable and we love the comfortable bed and storage capacity. Unfortunately, the water heater went bust after only 2 and a half years. We have also had problems with the inside window surrounds not being screwed in properly, and the sliding flyscreen door is difficult to use - WD40 does not seem to help.
Happy with van and layout and all small problems fixed by either dealer or product warranty. Our main problem is weight as atm is well over stated limit.
We purchased van from stock at penrith it has oven air con and awning fitted presumably at factory which I would hope is include in tare.
We have 2 water tanks and coupled with the hot water this gives 200 litres so 200 kg this leaves only 100 kg for every thing else if as stated the air etc is included in tare
Has anyone up dated chassis etc to accomodate greater load capacity .axle rating is 1600 kg
Wonderful van .... a few serious problems
We collected our new Frances Avan from the Penrith Avan franchise in mid Dec. 2015.
It was missing the oven, tv, radio cutout and outdoor table. The plywood under mattress sheets were covered with dirty footprints and the ensuite sliding door was not properly fixed. This is our first caravan so we were assisted with the coupling between car and van which almost came undone, hanging by full extent of chain on way home after turning a corner. The pin holding the tow hitch to the car had not been put in. The wiring polarity for the stability cont...
Avan Frances HT560 - nice van but After sale service not so nice
After delay in getting the van (9 months from deposit taken) Van was not the colour we ordered and missing items, picnic table, LED lighting, outside shower that we were clearly told were included and thank goodness I took photos of when ordering the van. Had to push to have installed which they did. Took a trip up north, towed well and comfortable van. Things required to get fixed: leaking vanity, ensuite door fell off hinge (hat not used it) and asked for service. Went back week later service not done, items fixed but van left with dirty floor, black mark on wall, glue and wood shaving in vanity. Due to poor customer service, will not go back or recommend AVAN.
Best of the"complete" single axle vans available.
We purchased a Francis, complete with Adventure Pack, three years ago and have nothing but praise for the thoughtful design, weight, finish and durability. Our vans has now covered in excess of 30,000 klm over the many varied types of Australian roads, including the awful western bitumen "highways" and country gravel/dirt tracks - and - it will still pass for a brand new van!; we do not do serious off road type work. We will leave this to camper trailers and their fans. We have had the usually reported issues - window surround screws coming ...loose, forgetting to secure the ensuite door during travel etc. All have been easily and permanently fixed with no further issues. We enjoy the tremendous insulation of the composite build - wether cold or hot, it are a great advantage over the "old type" wooden constructed vans. The independent suspension rides so well that we use the bed to lay our camp table and chairs on during travel; they never move from where they are placed. We tow the van with a 150 series Prado and because of the light tare weight, it provides excellent fuel consumption figures. Avan have provided great back-up service, always providing friendly advice and on-time delivery of any service/parts required. So, it is now time to move to a little bigger van; we checked the thousands available, however, after considering all the glamour available, have decided to update to another Avan - Nathan this time around.
Twelve Months On
Its been 12 months since we took delivery of ta new Francis 560HT and we have done a number of trips with it.
Most of these trips end up on dirt roads and camping off site for four or five days. My previous review said my wife and I were happy with the van and we still are. However I have had to do a number of small repairs to van that are the result of poor design. Example the fridge shifted and moved into the van by about 60mm. The reason was the securing screws on the left hand side of the fridge were screwed into a thin sheet of chipboard ...
A for design , appearance, B for customer service and D for quality control. Australian company sho
Purchased new Avan Frances P/T ,12 months ago and it has now travelled about 4000km. I love the van, it is easy to tow, has a good external appearance and internal layout ,especially the separate shower and toilet. Some really good features such as the blinds/screens and large fridge. However the product was let down by poor quality control during manufacture. I can't understand why Avan have dropped the ball so badly. Some of the problems we have had include : major water leak from air conditioner during rain, seal missing, Water comi...ng in front window, after several attempts to fix the window had to be completely sealed shut to finally fix problem. Shower screen door fell off. No globe in number plate light. Screws missing from several door hinges and one door under bath room sink fell off and appears to be cut slightly too small. Loose fittings left rolling around in cupboards. Black foot marks on wall. TV antenna is very poor quality, looks good as it winds up from inside but outside capital city it has a very short UHF reception range even on boost Front boot leaks like a sieve during rain, a minor modification during manufacture would likely solve but Avan choose to take easy option by placing a sticker to tell you it leaks so they don't have to fix..Sorry but not good enough. Hand book which comes with van is pretty poor quality, photo copied pages, not very professional . Warranty period of 12 months is below industry standard. My first Avan had great quality and reliability, this one is a real step back in quality control.
Bad workmanship, poor quality & poor customer care. What can you say... an Australian company that we thought we would patronise, never again. Workmanship of this quality makes you understand why there is no manufacturing left in Australia. Our NEW avan Frances is a total disaster & a huge disappointment.
Avan Francis - fantastic van but dreadful workmanship lets it down
Before I make a comment I must say I love our avan Francis - great design. Just purchased a 2012 Avan Francis from private seller in western nsw. The poor workmanship really lets this lovely van down. The veneer on most of the cupboard doors is peeling off, there is a major crack about 30cm long on the internal lining and in one of the cupboards and the fan in bathroom makes dreadful noise as it is catching on something and plastic edging around seating is coming away. This is appalling for a van that is two years old. Unfortunately the van is just out of warranty. Now we know why there was a tube of quick grip in kitchen cupboard. Be careful when buying an Avan!!
No Real Problems with Francis HT
My wife and I bought a 560HT Francis from the Sydney Caravan Show via their Morriset Dealership. The only minor hassle was a mix up on keys.
I climbed under and over the van looking at everything from plumbing, wiring, suspension,to fit out inside and outside the van and even the solar panel.aerial etc on the roof. All was OK. All aplinaces worked well and have had no problems.
I have fitted a second long drain sealed battery to the Van as we like to stay off site for long periods.
We have taken the van away three times the last being to ...
Avan Frances HT
Recently hired one of these vans and went touring Outback NSW.This van has a very nice layout with the ensuite at the back of the van.We found the basin in the ensuite is too small for anything other than washing your hands and the mattress not that comfortable.This van has free camping possibilities but a generator would be recommended.Definately not a van you can take on inferior roads as the interior window trims are inadequately fastened to the body of the van and are prone to come loose when subjected to vibration.We also found the Perspex windows to be of suspect quality as one broke for no apparent reason near the window latch.The water pump was also fairly noisy when in use.
Door finally fixed.
We had waited 9 month for our caravan, we were told 6 month. I agree how can they take so long to built a van. I believe they keep you waiting because have already put a deposit. So they keep building for the yard to sell there and then. to bad for the customer who has already put a deposit on their van. If they only kept in contact with you and updated you on the progress of your van during the wait would not be so bad. Finally our door has been fixed. It took 8 month going back & forth. we were so tired of making endless phone call, no one ge...tting back to use. We finally gave them a dead line. End of the week do something or we will see out solicitor. Guess what! they call on Monday to pick the van up from our home, and took it to Pakenham 2 days later was returned all fixed. I wish they had done that in the first place. would have saved a lot of headaches.
- Verified purchase
Long (unacceptable) wait, but happy with our second home
Below is our comments on the delivery delays. Now we have the van for 5 months and have been in 30+ days, strong winds, snow in Jindabyne, etc. and it has performed very well. Towing is easy behind a Jeep Wrangle (not the best tow vehicle) with weight distribution hitch. The Allure internal finish is to our taste and proven robust contemporary fittings. The large 183L fridge is brilliant. The standard stove and grill does the job well and easy to maintain. Toilet and shower are great in the ensuite area.
Water system works very well either ...of town supply or the under floor 190L, with a great hot water system based on gas or electricity. The battery and small roof solar panel work great for us. The TV and antennae work well. Dinette is comfortable and the bed is very comfortable. We have had to do many minor repairs to either the factory or dealer fitted equipment, such as electrical, brakes, plumbing and seals. Please forgive the poor grammar, this is not a friendly site for iPad data entry. Ordered in October, told delivery in February. In February, told late March. After Easter and chasing down the dealer at a caravan show, now told May. The Avan factory will not respond in any way. Yet in this time the factory is able to produce a new line (Haus) vans for the various shows. This industry needs a serious shake up!
Good design, poor workmanship.
Poor quality control in factory, cupboard doors not lining up and/or crooked, trimming unstuck in several areas, wheel cover did not fit. Large dirty shoe marks over top of bed base and seat base. Some door locks sticking. Overall, disappointed with workmanship. Our old van (Olympic Sprinter) was much more solidly constructed than this new one.
Good size - had everything we required in a new van.
See review above.
Questions & Answers
Belt on Fan in ensuite is broken. What is the best way to remove fan assembly to replace belt?
Hi everyone. Just noticed blisters in the paint along the rear outside corner toilet side of our 2014 Frances. Anyone have anything similar? Will try get it to Avan for a look but can't seem to find anything online. Looks like water must be getting into back corner causing electrolysis?
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