820 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Caloundra Removals & Storage is overwhelmingly positive, with numerous customers highlighting repeat business and successful long-distance relocations. The team is consistently commended for combining efficient logistics and secure storage solutions with friendly, professional customer service. While isolated concerns regarding item handling are present, the vast majority of experiences reflect a smooth and well-managed moving process.
We were extremely impressed with how professional and careful with attention to detail our 4 bedroom house move went. Huge thanks to Rick, Mantua, Shannon, Marcus & Scott who each made our move stress free. Could not praise this Company more highly. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
Ive used Caloundra Removals now 3 times from Victoria to the Sunshine Coast. I find their pricing to be very competitive and the service to be first class. Would not hesitate to use them again.
Caloundra Removals provided a professional, efficient service and had organised my move from a 3 bedroom home in the morning to my new 3 bedroom home a short distance away all in the same day. I couldn’t have asked for a better outcome. I highly recommend them if you’re anticipating a move.
Reviews with attachments
Moving over 1,300 km from the Sunshine Coast to Townsville felt overwhelming, but this team made the entire experience stress-free from start to finish. They treated every item with genuine care and respect, communicated clearly throughout the journey, and delivered everything safely and on time. What really stood out was their professionalism,… Read more
friendly attitude, and the pride they took in their work. It’s rare to find a company that combines efficiency with such great customer service. They turned what could have been one of the most stressful days into one of the easiest.
If you’re looking for removalists you can genuinely trust with your belongings, I couldn’t recommend them more highly. Thank you for making my move such a positive experience!
Big congrats to Caloundra removals staff for making this part of my interstate move trouble free. They were very reliable and responsive and overall I couldn't ask for more. Thank you and HIGHLY recomnend.
Great customer service these guys had my house packed up and on the truck in a timely manner. With it well Secured and safe for the long haul to NSW.
Glad I chose Caloundra removals and storage, they were quick and accommodating, and Rick and Bailey did a great job! Will definitely use again.
This was our best moving experience ever. Ours was a big move, a five bedroom house from Brisbane to Caloundra, there were two large trucks to pick up and transport. From the very beginning when Jason came to our house to quote the job, to the removal at the old house, and delivery at our new house, everything went like clockwork. Everyone was… Read more
professional, the job was well resourced. At one point in the drop off to our new house in Caloundra, I counted 9 guys unloading. They had us unloaded and all the furniture back together before lunch time, which was awesome. Everyone was polite, nothing was too much trouble and nothing was broken, or damaged. Not even a mark on our walls. It was really lovely to see team that enjoyed working together and working for their employer. 5 stars, I can't recommend them enough.
Latest follow-ups
Great service, arrived on time and very professional in all our dealings from moving and packing to storage over 8 years and delivering from storage, highly recommend friendly and efficient communication and went the extra mile to help. Well worth the money.
Follow-up · I don’t require there services currently but would highly recommend them.
This is the third move we have used Caloundra Removals & Storage. The team are efficient and professional from getting a personal home quote to pick up and then delivery of our furniture. The removalist team are polite and handle our furniture and… Read more
goods with the greatest of respect. All of furniture and goods arrived in perfect shape, couldn't be happier with their service. I would highly recommend Caloundra Removals & Storage, the team are a pleasure to deal with, congratulations.
Follow-up · I packed my own items, travel distance was from one end of Queensland coast to the other, and movve was very quick. Excellent service, nothing damaged or broken, how good are Caloundra Removalist, I have used this company many times, very professional, staff are super helpful and mannerly, thank you again.
Very impressed with the service provided i have used before having been recommended by a satisfied customer i also use again and myself have recommended others who were equally impressed, definitely value for money
Follow-up · Fabulous from pickup to delivery plus phone calls at each stage i couldn't wish for better service
In-depth reviews
The removal of our house hold effects collected on the 3rd December went like a dream. Brilliant lads. The delivery of our wares to our new home - not quite such an enjoyable experience. All 3 lads were friendly, and polite. Their one downfall is that they were like bulls in China shops. We repeatedly requested they take more care bringing larger… Read more
items into the home as we had fresh paint we did not want marked. A couple of our smaller packing boxes, clearly marked “ fragile “ and “ this way up “ were put into our garage upside down and they had evidence of being dropped or squished between other boxes. The corners were damaged and the contents broken. We have used Caloundra Removals in the past, and if we ever chose to move again, we would use them again - but they’d need to be more careful. I have a mark on my architrave/door frame where my brand new bedroom furniture’ collided ‘ because the china shop bulls just weren’t listening to my husband. Paperwork was signed to this effect.
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Complete failure customer after service – Complete failure on customer after service. I have used Caloundra Removals Sunshine Coast 4 times since moving from Melbourne to the Sunshine Coast 2.5 years ago. Each experience until the most recent would have generated 5 stars from me. Moving a 4 BR house, I used them this time for packing fragile items and a significant reference library this… Read more
time. Previously I had used semi-professional packers.This time an antique table was very badly damaged, damaged in a way that indicated very poor, improper handling and packing. It was handled in exactly the way I requested it not to be and was assured it would be handled very carefully. Crystal glasses were broken, packed one up one down in a single piece of paper, boxed vertically with a tool box on top of the box. A beige suede sofa was delivered very dirty, a clearly visible dirty five finger hand print on one side as well as many black marks. Many books in the library now have dog-eared corners, torn dust jackets, bent covers. This alone is worrying but the lack of response from the company, GM included, is even more so. I sent detailed photos and descriptions now 3 weeks ago. At the 2 week mark, having no response from the company, I contacted them again. Friday last week 22/11/24 I was assured by GM that 'early the coming week' I would be contacted and the issues discussed. It is now the end of that week and absolutely no contact. Company reputation rests on how things are handled when something goes wrong. Hence a complete failure and acute disappointment with a company that has a good reputation. Removalist teams are great to work with, professional, polite, very helpful. They are certainly let down by the management.
Seamless and stress free removal day. Highly recommend Caloundra Removals – We had a local move of 8km of a 4 bedroom house and we did our own packing. We have nothing but praise for the removal team of Norbert, Tama, Corey, Matthew and Kodie. The team were efficient, courteous, so respectful of our belongings and they did not waste a minute in getting the job done. They were ultra fit - literally running up and down the… Read more
stairs, often with two tea chest sized boxes on top of each other. Caloundra Removals has selected fabulous employees who do their company proud. They even had another, smaller truck available when it became evident that some of our crates and plants couldn't fit on the already expertly and tightly packed, first truck. From the on-the-phone team, the professional quoting visit and the day of the move - it all went seamlessly. Even the 4 hour delay in the settlement time was dealt with professionally (although it must be stressful for the company). The team arrived on time at the start and finish location. Thank you, Caloundra Removals, for making our move such a smooth experience. I highly recommend this company.
Positive reviews
They arrived right on time and moved all of our furniture safely and carefully. The whole moving process was quick, smooth, and professional. They were also very friendly and helpful throughout. I’m extremely happy with their service and would highly recommend them to anyone looking for a reliable moving company. Thank you so much for making our move so easy!
Wow an amazing group of people . Friendly, polite , hard working , caring , on time . They look after all the furniture from a house to a 3rd floor unit . I will be calling these guys again when I move . A very big thank you to all
Fantastic service from Caloundra Removals We couldn’t have been happier with our experience with Caloundra Removals. From start to finish, the service was fantastic. A huge thank you to Adam and Nathan, who were absolutely brilliant. They were friendly, professional, incredibly careful with our furniture and belongings, and worked so hard… Read more
throughout the move. Nothing was too much trouble, and they made what could have been a very stressful day feel so much easier.
They were respectful, efficient and genuinely lovely guys to have helping us on moving day. We really appreciated the care they took with everything, and their great attitude made such a difference.
We would highly recommend Caloundra Removals, and especially Adam and Nathan. Five stars from us! ⭐️⭐️⭐️⭐️⭐️
Negative reviews
What a fiasco – The movement of my household belongings from Caboolture to country Victoria was a disaster. I was led to believe that the container was for my use but it arrived with someone else's belongings loaded in the front. There was much shouting, swearing and jocularity as they stacked, pushed and shoved, and re-stacked a number of times.A back-up truck… Read more
was sent for which resulted in temper and more swearing with an item having to be left behind. Delivery from Melbourne to my new home resulted in 1 carton lost and Artwork and tools misplaced (later recovered). Recovered items transported on floor at the back of truck with glass smashed. Missing carton never found. A heavy loss despite insurance.
Terrible service. Avoid at all costs – Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very… Read more
curt email basically accusing us of lying.
Was also promised that any lost or damaged items would be fully compensated which was a complete lie.
Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.
Lies, dishonest, unreliable and unprofessional – I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and… Read more
my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not return calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever.
Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Recent reviews
we were very happy when you picked up our items and when the 2 guys delivered them to our new home, they went about the whole very professional. In fact everyone we dealt with was so very helpful at every step of the process. We were concerned that there may have been some mould due to the wet weather and time in the 11 months in storage and… Read more
thankfully there was none.
It certainly took any stress and worry away and can’t thank your people enough. May God Bless your team and thankyou once again.
Wayne and May McMaster Caloundra
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We’ve used Caloundra Removals for both local and interstate moves, and we keep coming back because they’re consistently professional, reliable, and fast while still taking great care of our belongings. After a few disappointing experiences elsewhere, choosing a company we already trusted was an easy decision, and their polite, efficient team once… Read more
again delivered a stress-free move. We wouldn’t hesitate to recommend them to anyone looking for a safe, smooth, and well-managed relocation.
The boys from Caloundra removals and storage were exceptionally friendly, helpful, Professional and well coordinated when picking up my goods. Tioni and malijah were fantastic, quickly and carefully arranging my furniture and appliances into the truck, leaving me confident my things were in good hands. They also efficiently packed up my kitchen in… Read more · 1
a very thorough manner which I was pleased to see. They were incredibly respectful and made light work of moving my things. Cannot thank the guys highly enough.
We did the big move from Sydney to the Sunshine Coast and Caloundra Removals were fantastic. The team that picked up our belongings, and the team that delivered them were both friendly, quick and efficient in doing their job. We had no concerns, whatsoever, regarding the care of our belongings. Throughout the whole process the communication was… Read more
excellent - if we had any questions the response was always timely. I highly recommend Caloundra Removals.
Caloundra removals were great from start to finish. Great quote, brilliant service from the team that packed up our 4 bedroom house and stored our furniture for a month. The unload was quick with nil damage to our belongings. Would highly recommend Caloundra Removals to friends and family. The best experience I have had and I have moved homes 6 times in the past 10 years.
This is our second time using Caloundra Removals and Storage in the last 8 months and we would not hesitate to recommend them and we will definitely continue to use them again. Everything ran brilliantly from start to finish and the guys on the day were extremely helpful, friendly and very professional. They arrived on time on the day of the move… Read more
and completed the job with a minimum of fuss and were much quicker than anticipated. The team in the office are fantastic and very easy to deal with and communication is excellent helping what can be a very stressful time go smoothly.
The guys arrived on time. Moved my belongings with care and helped assemble some furniture items for me. If a piece of furniture needed to be moved because I changed my mind as to where it should go, there was no hesitation and they were more than helpful. They also had a happy demeanor which is a real plus on what could have been a stressful… Read more
time. Not the cheapest price on the coast but would use them again and recommend them because of the professionalism. The communication between the office/ administration team and myself was the best I've ever had from beginning to end as I had chosen to have them move me out, store belongings, and shift into new place.
Could not believe the excellent service that was both professional and highly thoughtful. Never have we experienced such great service from a removalist. We would give them the highest rating. John and Phyllis
These guys did an excellent job of moving my house contents and shed too. Nothing was too much trouble. They went above and beyond for me . The move went very smoothly. thanks guys. Dianne Ellis 5/6/26
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Update: After posting this review, the company contacted me and have been courteous and helpful.… Read more