802 reviews
AI reviews summary
Caloundra Removals & Storage receives exceptionally high praise for its professional, stress-free, and reliable moving services across local and interstate relocations. The company is frequently noted for its seamless end-to-end process, encompassing quoting, packing, long-term storage, and final delivery. A significant number of repeat customers highlight a consistent history of excellence and care for belongings.
Pros
Cons
Verdict
Caloundra Removals & Storage is a top-tier choice for furniture removal and storage, evidenced by a vast majority of five-star ratings and numerous repeat clients. The company is particularly recommended for those requiring complex moves involving long-term storage or interstate transport.
Recently relocated from Sunshine Coast to Melbourne...Caloundra Removals were quick, efficient and careful with our way too many possessions..storage for 2 months then again quick, efficient unload into Melbourne apartment.. Great communication throughout the entire process..highly recommend. Kate and Peter Turner
Moved from Little Mountain to West Woombye. 4 Bed 2 Bathroom home that we had lived in for 19 years. Caloundra Removals were Fantastic. From quoting through to pick up and delivery. All the guys were super friendly, professional and knew exactly what they were doing. They arrived right on time and their estimated timelines were accurate. They did… Read more
an inspection of the house first to ensure they had the right trucks and this proved crucial. The old owners of our new house used a different company who didn’t do this and they ended up with half their stuff left behind as the truck was not big enough and took way longer than anticipated. Highly recommend Caloundra Removals. Well worth the money!
Moving over 1,300 km from the Sunshine Coast to Townsville felt overwhelming, but this team made the entire experience stress-free from start to finish. They treated every item with genuine care and respect, communicated clearly throughout the journey, and delivered everything safely and on time. What really stood out was their professionalism,… Read more
friendly attitude, and the pride they took in their work. It’s rare to find a company that combines efficiency with such great customer service. They turned what could have been one of the most stressful days into one of the easiest.
If you’re looking for removalists you can genuinely trust with your belongings, I couldn’t recommend them more highly. Thank you for making my move such a positive experience!
Reviews with attachments
Big congrats to Caloundra removals staff for making this part of my interstate move trouble free. They were very reliable and responsive and overall I couldn't ask for more. Thank you and HIGHLY recomnend.
Great customer service these guys had my house packed up and on the truck in a timely manner. With it well Secured and safe for the long haul to NSW.
Glad I chose Caloundra removals and storage, they were quick and accommodating, and Rick and Bailey did a great job! Will definitely use again.
This was our best moving experience ever. Ours was a big move, a five bedroom house from Brisbane to Caloundra, there were two large trucks to pick up and transport. From the very beginning when Jason came to our house to quote the job, to the removal at the old house, and delivery at our new house, everything went like clockwork. Everyone was… Read more
professional, the job was well resourced. At one point in the drop off to our new house in Caloundra, I counted 9 guys unloading. They had us unloaded and all the furniture back together before lunch time, which was awesome. Everyone was polite, nothing was too much trouble and nothing was broken, or damaged. Not even a mark on our walls. It was really lovely to see team that enjoyed working together and working for their employer. 5 stars, I can't recommend them enough.
Latest follow-ups
This is the third move we have used Caloundra Removals & Storage. The team are efficient and professional from getting a personal home quote to pick up and then delivery of our furniture. The removalist team are polite and handle our furniture and… Read more
goods with the greatest of respect. All of furniture and goods arrived in perfect shape, couldn't be happier with their service. I would highly recommend Caloundra Removals & Storage, the team are a pleasure to deal with, congratulations.
Follow-up · I packed my own items, travel distance was from one end of Queensland coast to the other, and movve was very quick. Excellent service, nothing damaged or broken, how good are Caloundra Removalist, I have used this company many times, very professional, staff are super helpful and mannerly, thank you again.
Very impressed with the service provided i have used before having been recommended by a satisfied customer i also use again and myself have recommended others who were equally impressed, definitely value for money
Follow-up · Fabulous from pickup to delivery plus phone calls at each stage i couldn't wish for better service
In-depth reviews
The removal of our house hold effects collected on the 3rd December went like a dream. Brilliant lads. The delivery of our wares to our new home - not quite such an enjoyable experience. All 3 lads were friendly, and polite. Their one downfall is that they were like bulls in China shops. We repeatedly requested they take more care bringing larger… Read more
items into the home as we had fresh paint we did not want marked. A couple of our smaller packing boxes, clearly marked “ fragile “ and “ this way up “ were put into our garage upside down and they had evidence of being dropped or squished between other boxes. The corners were damaged and the contents broken. We have used Caloundra Removals in the past, and if we ever chose to move again, we would use them again - but they’d need to be more careful. I have a mark on my architrave/door frame where my brand new bedroom furniture’ collided ‘ because the china shop bulls just weren’t listening to my husband. Paperwork was signed to this effect.
Complete failure customer after service – Complete failure on customer after service. I have used Caloundra Removals Sunshine Coast 4 times since moving from Melbourne to the Sunshine Coast 2.5 years ago. Each experience until the most recent would have generated 5 stars from me. Moving a 4 BR house, I used them this time for packing fragile items and a significant reference library this… Read more
time. Previously I had used semi-professional packers.This time an antique table was very badly damaged, damaged in a way that indicated very poor, improper handling and packing. It was handled in exactly the way I requested it not to be and was assured it would be handled very carefully. Crystal glasses were broken, packed one up one down in a single piece of paper, boxed vertically with a tool box on top of the box. A beige suede sofa was delivered very dirty, a clearly visible dirty five finger hand print on one side as well as many black marks. Many books in the library now have dog-eared corners, torn dust jackets, bent covers. This alone is worrying but the lack of response from the company, GM included, is even more so. I sent detailed photos and descriptions now 3 weeks ago. At the 2 week mark, having no response from the company, I contacted them again. Friday last week 22/11/24 I was assured by GM that 'early the coming week' I would be contacted and the issues discussed. It is now the end of that week and absolutely no contact. Company reputation rests on how things are handled when something goes wrong. Hence a complete failure and acute disappointment with a company that has a good reputation. Removalist teams are great to work with, professional, polite, very helpful. They are certainly let down by the management.
Seamless and stress free removal day. Highly recommend Caloundra Removals – We had a local move of 8km of a 4 bedroom house and we did our own packing. We have nothing but praise for the removal team of Norbert, Tama, Corey, Matthew and Kodie. The team were efficient, courteous, so respectful of our belongings and they did not waste a minute in getting the job done. They were ultra fit - literally running up and down the… Read more
stairs, often with two tea chest sized boxes on top of each other. Caloundra Removals has selected fabulous employees who do their company proud. They even had another, smaller truck available when it became evident that some of our crates and plants couldn't fit on the already expertly and tightly packed, first truck. From the on-the-phone team, the professional quoting visit and the day of the move - it all went seamlessly. Even the 4 hour delay in the settlement time was dealt with professionally (although it must be stressful for the company). The team arrived on time at the start and finish location. Thank you, Caloundra Removals, for making our move such a smooth experience. I highly recommend this company.
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Positive reviews
Very happy with Caloundra Removal excellent service from start to finish & nothing was too much trouble , a very professional team who do their best in a difficult environment. I highly recommend them to anyone moving.
All the removal team were extremely helpful with our move from Townsville to Rockhampton especially the guys in the truck who had to deal with very difficult access into a unit to unload. I would highly recommend them as a removalist as pickup date and delivery date (only 3 days) which was we asked for was great considering the distance between… Read more
Townsville and Rockhampton. Matt the manager was very helpful as we had a problem with the real estate agent not giving us a move in date until 2 weeks prior to moving. The whole team tried to take the stress out of moving. Thanks to all, especially the guys in the truck. !!! Great job well done. Brian & Coral.
Fantastic service, all the way from the quote to moving day. Professional, timely and helful from start to finish. We would highly recommend Caloundra Removals and Storage.
Negative reviews
What a fiasco – The movement of my household belongings from Caboolture to country Victoria was a disaster. I was led to believe that the container was for my use but it arrived with someone else's belongings loaded in the front. There was much shouting, swearing and jocularity as they stacked, pushed and shoved, and re-stacked a number of times.A back-up truck… Read more
was sent for which resulted in temper and more swearing with an item having to be left behind. Delivery from Melbourne to my new home resulted in 1 carton lost and Artwork and tools misplaced (later recovered). Recovered items transported on floor at the back of truck with glass smashed. Missing carton never found. A heavy loss despite insurance.
Terrible service. Avoid at all costs – Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very… Read more
curt email basically accusing us of lying.
Was also promised that any lost or damaged items would be fully compensated which was a complete lie.
Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.
Lies, dishonest, unreliable and unprofessional – I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and… Read more
my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not return calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever.
Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Recent reviews
The team at Caloundra Removals were fantastic. From the initial quote and scheduling through to the move itself, everything was handled efficiently and professionally. The crew took great care of our belongings and made sure everything was placed exactly where we wanted it before they left. Our neighbours recommended them to us, and we’re very glad they did. We would happily recommend Caloundra Removals to our friends and family.
An excellent experience. Very professional and friendly. Nothing was too much trouble for them. Highly recommend. Our furniture was in storage for three weeks at very little expense.
Absolutely fantastic team at Caloundra Removals. From the efficient and professional office staff to the first class, reliable removal teams, our move was a positive experience in all ways. It involved relocation of household items into storage then 3 months later delivery to Brisbane. All without any worries. Highly recommend to anyone. Top class service provided in every way. Keith Dawes.
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The whole process was very easy, from the online form to speaking with the staff, pick up and delivery everything went very smoothly. It was a big move for my elderly parents from Victoria to Queensland and Caloundra removal did a fantastic job. Thanks to all the staff.
I’ve had some very negative experiences with removalists in the past from theft to breakages and even drug affected workers. I was pleasantly surprised when the guys at Caloundra removals arrived 30 min early with two nice men who worked tirelessly for a few hours to get some difficult and heavy furniture from Mooloolaba to Maroochydore. They… Read more
were well presented, well mannered and didn’t break or steal anything…
It’s sad state of affairs when your idea of a successful move is no theft or breakages but Caloundra Removals may have broken this conception I had as I would have no hesitation on recommending them.
From the moment I spoke to Adam in the office I felt pretty confident that I was finally onto a winner with my removalist journey.
Thank you Caloundra Removals.
Peter and Brodie were our delivery guys today. They were professional, respectful, on time and Peter was able to negotiate our difficult driveway with showed his expertise. Both were extremely respectful of our furniture and placed it where we requested, nothing was a problem. It was quite hot today and these guys worked very hard. We had our… Read more
furniture picked up and stored at Caloundra Removals approx 2 years ago and have been very happy with all their services. We would highly recommend Peter and Brodie and the team at Caloundra Removals. Colleen and Edward Nambour
Could not fault these guys!!! Communication was excellent and timely. The boys who did the heavy lifting were friendly, polite and respectful. They could not do enough for us and suggested alternatives with some articles we packed. We had 2 delivery points and although there was a little hic-up with this - there was no bad moods/ hissy fits -… Read more
everything remained calm and friendly. We could not recommend this company enough! Well done and thank you for looking after us so well. John and Carol
Great service, they turned up on or earlier, and were very careful when handling our furniture and effects. would recommend this company for anyone is looking for a removalist.
Caloundra Removals recently moved us from our 3 bedroom home to a nearby location. From obtaining a quotation to the final move, we were impressed by the company's professionalism and attention to detail. Our move day was quite wet however the team made sure our belongings were well wrapped in plastic so nothing was damaged. Every one of the… Read more
removal team was friendly, courteous and helpful and made a stressful day seem easier. Most certainly recommend the team at Caloundra Removals. Bruce and Lorrie
We had a recommendation to use Caloundra removals and we weren't dissapointed. Absolutely amazing teamso hard working friendly and efficient.We would highly recommend to anyone wanting a+service
I am so glad I chose Caloundra Removals. They were recommended by a friend who used their storage service so we did the same. Caloundra Removals stored our belongings for over 2 years and relocated the container from the Sunshine Coast to Cairns. I was very pleased to see that the condition of our gear was far better than I expected after being store for such a long period of time. The movers were also very friendly and professional.
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Update: After posting this review, the company contacted me and have been courteous and helpful.… Read more