832 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Caloundra Removals & Storage is overwhelmingly positive, with numerous customers highlighting repeat business and successful long-distance relocations. The team is consistently commended for combining efficient logistics and secure storage solutions with friendly, professional customer service. While isolated concerns regarding item handling are present, the vast majority of experiences reflect a smooth and well-managed moving process.
Reviews with attachments
Moving over 1,300 km from the Sunshine Coast to Townsville felt overwhelming, but this team made the entire experience stress-free from start to finish. They treated every item with genuine care and respect, communicated clearly throughout the journey, and delivered everything safely and on time. What really stood out was their professionalism,… Read more
friendly attitude, and the pride they took in their work. It’s rare to find a company that combines efficiency with such great customer service. They turned what could have been one of the most stressful days into one of the easiest.
If you’re looking for removalists you can genuinely trust with your belongings, I couldn’t recommend them more highly. Thank you for making my move such a positive experience!
Big congrats to Caloundra removals staff for making this part of my interstate move trouble free. They were very reliable and responsive and overall I couldn't ask for more. Thank you and HIGHLY recomnend.
Great customer service these guys had my house packed up and on the truck in a timely manner. With it well Secured and safe for the long haul to NSW.
Glad I chose Caloundra removals and storage, they were quick and accommodating, and Rick and Bailey did a great job! Will definitely use again.
This was our best moving experience ever. Ours was a big move, a five bedroom house from Brisbane to Caloundra, there were two large trucks to pick up and transport. From the very beginning when Jason came to our house to quote the job, to the removal at the old house, and delivery at our new house, everything went like clockwork. Everyone was… Read more
professional, the job was well resourced. At one point in the drop off to our new house in Caloundra, I counted 9 guys unloading. They had us unloaded and all the furniture back together before lunch time, which was awesome. Everyone was polite, nothing was too much trouble and nothing was broken, or damaged. Not even a mark on our walls. It was really lovely to see team that enjoyed working together and working for their employer. 5 stars, I can't recommend them enough.
Latest follow-ups
we were very happy when you picked up our items and when the 2 guys delivered them to our new home, they went about the whole very professional. In fact everyone we dealt with was so very helpful at every step of the process. We were concerned… Read more
that there may have been some mould due to the wet weather and time in the 11 months in storage and thankfully there was none.
It certainly took any stress and worry away and can’t thank your people enough. May God Bless your team and thankyou once again.
Wayne and May McMaster Caloundra
Follow-up · No change to our last comments. We unpacked our own boxes and put items where we wanted them. They did place large items in where we wanted them and that was very helpful. We packed our own items into boxes and labeled them. The men loaded and unloaded them carefully and we were very happy.
Excellent service. Arrived on time. Very pricey and polite. Would highly recommend.
Follow-up · Spell check changed my word from professional to pricey. It was very good value. Everything was great and would highly recommended them.
Great service, arrived on time and very professional in all our dealings from moving and packing to storage over 8 years and delivering from storage, highly recommend friendly and efficient communication and went the extra mile to help. Well worth the money.
Follow-up · I don’t require there services currently but would highly recommend them.
In-depth reviews
The removal of our house hold effects collected on the 3rd December went like a dream. Brilliant lads. The delivery of our wares to our new home - not quite such an enjoyable experience. All 3 lads were friendly, and polite. Their one downfall is that they were like bulls in China shops. We repeatedly requested they take more care bringing larger… Read more
items into the home as we had fresh paint we did not want marked. A couple of our smaller packing boxes, clearly marked “ fragile “ and “ this way up “ were put into our garage upside down and they had evidence of being dropped or squished between other boxes. The corners were damaged and the contents broken. We have used Caloundra Removals in the past, and if we ever chose to move again, we would use them again - but they’d need to be more careful. I have a mark on my architrave/door frame where my brand new bedroom furniture’ collided ‘ because the china shop bulls just weren’t listening to my husband. Paperwork was signed to this effect.
Complete failure customer after service – Complete failure on customer after service. I have used Caloundra Removals Sunshine Coast 4 times since moving from Melbourne to the Sunshine Coast 2.5 years ago. Each experience until the most recent would have generated 5 stars from me. Moving a 4 BR house, I used them this time for packing fragile items and a significant reference library this… Read more
time. Previously I had used semi-professional packers.This time an antique table was very badly damaged, damaged in a way that indicated very poor, improper handling and packing. It was handled in exactly the way I requested it not to be and was assured it would be handled very carefully. Crystal glasses were broken, packed one up one down in a single piece of paper, boxed vertically with a tool box on top of the box. A beige suede sofa was delivered very dirty, a clearly visible dirty five finger hand print on one side as well as many black marks. Many books in the library now have dog-eared corners, torn dust jackets, bent covers. This alone is worrying but the lack of response from the company, GM included, is even more so. I sent detailed photos and descriptions now 3 weeks ago. At the 2 week mark, having no response from the company, I contacted them again. Friday last week 22/11/24 I was assured by GM that 'early the coming week' I would be contacted and the issues discussed. It is now the end of that week and absolutely no contact. Company reputation rests on how things are handled when something goes wrong. Hence a complete failure and acute disappointment with a company that has a good reputation. Removalist teams are great to work with, professional, polite, very helpful. They are certainly let down by the management.
Seamless and stress free removal day. Highly recommend Caloundra Removals – We had a local move of 8km of a 4 bedroom house and we did our own packing. We have nothing but praise for the removal team of Norbert, Tama, Corey, Matthew and Kodie. The team were efficient, courteous, so respectful of our belongings and they did not waste a minute in getting the job done. They were ultra fit - literally running up and down the… Read more
stairs, often with two tea chest sized boxes on top of each other. Caloundra Removals has selected fabulous employees who do their company proud. They even had another, smaller truck available when it became evident that some of our crates and plants couldn't fit on the already expertly and tightly packed, first truck. From the on-the-phone team, the professional quoting visit and the day of the move - it all went seamlessly. Even the 4 hour delay in the settlement time was dealt with professionally (although it must be stressful for the company). The team arrived on time at the start and finish location. Thank you, Caloundra Removals, for making our move such a smooth experience. I highly recommend this company.
Positive reviews
This is my third time using these guys, and the reason is simple, great service and communication throughout. My experience each time has been consistently top notch, and as someone who has done numerous moves both locally and interstate that is not always easy to find in this industry. The team are great, the guys on the day couldnt be more… Read more
helpful or friendlier, I 100% would recommend their services to my family, in fact I have, and they have all echoed my sentiments.
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We had our house furniture in storage at Ipswich and after 2 years of travelling around Australia required a move to Geelong where we had relocated. We approached Caloundra removals on the advice of a friend who had used them to move from Harvey Bay to Portarlington. It was a wonderful recommendation by our friend. Without visiting Brisbane we… Read more
seamlessly arranged the move. We accepted the price immediately as it was highly competitive. Booking a few weeks in advance the furniture was collected from Brisbane on the day nominated. It arrived in Geelong on the day and time nominated - absolute clockwork.
The whole process was ridiculously easy and the delivery was really stress free.
I cannot recommend this company and its personnel highly enough.
Another great service from Caloundra Removals. Great staff, timely service and all done with good care for our possessions. Easy to deal with and only too happy to work with us to give us a good experience for our move. Highly recommended and we will definitely use again.
Negative reviews
What a fiasco – The movement of my household belongings from Caboolture to country Victoria was a disaster. I was led to believe that the container was for my use but it arrived with someone else's belongings loaded in the front. There was much shouting, swearing and jocularity as they stacked, pushed and shoved, and re-stacked a number of times.A back-up truck… Read more
was sent for which resulted in temper and more swearing with an item having to be left behind. Delivery from Melbourne to my new home resulted in 1 carton lost and Artwork and tools misplaced (later recovered). Recovered items transported on floor at the back of truck with glass smashed. Missing carton never found. A heavy loss despite insurance.
Terrible service. Avoid at all costs – Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very… Read more
curt email basically accusing us of lying.
Was also promised that any lost or damaged items would be fully compensated which was a complete lie.
Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.
Lies, dishonest, unreliable and unprofessional – I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and… Read more
my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not return calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever.
Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Recent reviews
From booking to pick up and ultimate delivery the service was professional and friendly. The staff who collected our furniture and boxes and then delivered them after storage could not be faulted as they handled everything with care.
This has been the third time using Caloundra Removals and Storage and my wife and I would highly recommend this service to anyone. They were thoroughly respectful of our personal items and furniture and ensured that everything moved from the property to our new home was done with care and consideration.
Absolute pleasure to deal with the whole team made the moving a pleasant experience and their professionalism was spot on. I would definitely recommend using them to anyone
We recently engaged Caloundra Removals for our move on the Sunshine Coast. They were fantastic from start to finish. From getting someone at our home in quick time, to a great assessment of our requirements to organising the scheduling and to the uplift and delivery of our furniture. Seamless process throughout, with great communication at every… Read more
stage and all done with a friendly approach and a smile. A special shoutout to Tom, Dwayne and Marcus for their great work on moving day. Nothing was too much to ask. We couldn’t be happier. I’m a fan!
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A great company with a fantastic attitude. From the time I called to book an appointment, to when the last item was unloaded, all very polite, professional and well done. We had 3 different uplifts with two different dropoff points. This was a big local move with 5 trucks in total used, with extra crews arriving when needed. All the men were… Read more
very professional and polite. It wasn't just the people on the ground but also the people behind the desk and phones, they were also friendly, helpful and accommodating. I moved one of our move dates when it was very close to the actual day, but they managed to accommodate this request (while I'm sure they were pulling their hair out). This was my 20th move and I would say my best. Well done Caloundra Removals, keep up the good work.
Great staff the lads done a fantastic job loading our furniture from a tri level house every thing fit right down to the last item could not be happier will be the first people I call to move us next time thanks
The removalists were strong, personable and did an excellent job. For the items we have unpacked, they are in very good condition. We moved from a 3 bedroom unit to a 4 bedroom house from the Sunshine Coast to Brisbane. Thank you very much.
The team were amazing. They came and quoted within days (4 bedroom house) and we had everything planned within a week. On the day of the pack up and store, the guys were very professional, friendly and they were full of helpful moving tips. We stored for a month and then the team safely and expertly delivered our furniture into our new home. Would highly recommend Caloundra Removals & Storage for any move on the Sunshine Coast.
We were extremely impressed with how professional and careful with attention to detail our 4 bedroom house move went. Huge thanks to Rick, Mantua, Shannon, Marcus & Scott who each made our move stress free. Could not praise this Company more highly. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
Ive used Caloundra Removals now 3 times from Victoria to the Sunshine Coast. I find their pricing to be very competitive and the service to be first class. Would not hesitate to use them again.
Caloundra Removals provided a professional, efficient service and had organised my move from a 3 bedroom home in the morning to my new 3 bedroom home a short distance away all in the same day. I couldn’t have asked for a better outcome. I highly recommend them if you’re anticipating a move.
They arrived right on time and moved all of our furniture safely and carefully. The whole moving process was quick, smooth, and professional. They were also very friendly and helpful throughout. I’m extremely happy with their service and would highly recommend them to anyone looking for a reliable moving company. Thank you so much for making our move so easy!
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Update: After posting this review, the company contacted me and have been courteous and helpful.… Read more