2,174 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for ABC Blinds and Awnings is largely positive, driven by strong praise for showroom staff, individual consultants, and efficient installation teams who deliver quality window treatments. However, a minority of customers highlight frustrating experiences regarding post-sales support, communication breakdowns, and delays when resolving installation or warranty issues. Prospective buyers can generally expect a smooth process when dealing with sales and initial fittings, but should be mindful that resolving after-care or warranty matters may occasionally require persistence.
I needed a roller blind accessory, and Ian from ABC Wangara was so helpful and friendly to sort out the issue. The part was spot on and he showed me how it operated. My blind is now back up and operating like new! Thanks Ian, for your assistance, much appreciated, Katrina.
We couldn’t be happier with our experience with ABC Blinds! From start to finish, the service has been fantastic, and our consultant Ralph was absolutely wonderful to deal with. He was extremely helpful, friendly, patient and knowledgeable, taking the time to help us choose the right blinds for our home. The blinds look absolutely amazing, and we… Read more
are so happy with how they have turned out. The colour is perfect, the quality is great, and they have made such a difference to the look and feel of our home.
Ralph went above and beyond to make sure we were happy, and nothing was ever too much trouble. It’s so nice to deal with someone who genuinely cares about their customers and takes pride in what they do.
We would highly recommend ABC Blinds to anyone looking for beautiful blinds and excellent customer service. We will definitely be using them again for future projects in our home!
Thank you Justine Clements
got remote outdoor blind fitted and its now out of warranty and packed up whats really annoying its had next to no use and Ive googled trying to get a fix for it to death thier website only takes you to thier sales and they want $350 just to come and look at it really dissapointed with this product the only fix they seem to have is a reset button… Read more
at the top of the bling but my model doesnt have that its a dd1800h remote Ive put a new battery in and tried every fix and still it wont go their after sales is hopeless wish Id gone elsewhere
Reviews with attachments
- +2
Thank you Roland for installing my Crimsafe door. You did an Amazing job and Thank you for letting my Blind Pug Ruby help you. I can’t get over what a difference it’s made. Thank you so much Show details · 1
Ralph was Most punctual and efficient, this is the second time we have used Ralphs services And would be happy to recommend him to other others Show details · 1
Had some Plantation Shutters fitted by Mark from ABC Blinds. Great job; quick and professional. Thanks. Show details · 1
From start to finish with salesman Ralph Caccamo, it was easy and great products to choose from and the installation was quick tidy and professional. We are very happy with our Sheers and roller blind. Highly recommend ABC. Show details · 1
I have purchased indoor and outdoor roller blinds and indoor Hampton shutters from ABC blinds. Ralph measured up and priced things on the spot and everything has been fitted well. Years later, all is still well with all of their products. I would use them in the future. Show details · 1
We engaged ABC Blinds to come & give us a quote for blinds to our entire new home. Ralph attended on time and provided 10/10 customer service. He was polite , professional and knew his product knowledge. This provided us with the confidence to proceed with ABC Blinds and the job was completed hassle free. When our son needed new blinds ,… Read more · 1
we recommended Ralph and subsequently he won & got the job done, to the complete satisfaction of my son & his wife. My wife & I are presently in the process of moving house and we have no hesitation in getting Ralph to measure & quote us again.
- +1
A huge thank you to Ralph and the team at ABC Blinds! Ralph made the whole process so easy, helping us choose perfectly matching curtains, blinds and shutters taking all the stress and guesswork out of it. The timeframe was spot on, communication was effortless, and the whole experience was seamless from start to finish. Highly recommend Show details · 1
Great product installed by very skilful tradesman Mark. Will highly recommend. Show details · 1
Ralph was helpful from start to finish. The selection was hard due to the age of the house, however he helped choose a type & colour to suit. The cabinet maker stuffed up the measurements so the blinds in one section didn’t fit. Ralph & ABC worked quickly to get me new blinds made to fit even though it wasn’t their fault. Highly recommend! Show details · 1
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We are delighted with our newly installed plantation shutters. Kyle the installer was fantastic. His attention to detail and friendly manner mean we will most definitely be recommending abc to our family and friends. Show reply
The transformation is incredible and so happy with my plantation blinds. Mark the installer did an incredible job! Show details · 1
Recently we had Woodlux engineered timber shutters, outdoor cafe blinds for alfresco area and curtains, all measured, quoted and installed by ABC Blinds and Awnings. We are super pleased with the end result. From Ralph Caccamo - salesman, to Mark who installed the Woodlux shutters, the experience was positive from start to finish. Excellent… Read more · 1
product and outstanding service. Also great choice of colours and styles. Would highly recommend ABC Blinds and Awnings and ask for Ralph.
Irina visited my place to give me a quote for a sheer curtain , she was extremely helpful and had a very good product knowledge, It was installed on Friday and I can not be more happier ,great job very happy with the service from beginning to end. Show details · 1
A big thank you to Mark for an exceptional job installing our gorgeous shutters today!! Mark messaged he would come earlier than expected, which was fantastic. Mark was professional and polite but what stood out was his excellent craftsmanship, clean, tidy and the meticulous installation of our shutters. Very happy with our new shutters!!
- +3
I rarely leave negative reviews, but after my experience with ABC Blinds, I feel obligated to warn others before they spend thousands of dollars here like I did. My blinds installation turned into a months-long process involving approximately 7 (honestly I lost count) separate visits due to repeated installation and product issues that should have… Read more
been resolved much earlier. The problems included: • Incorrectly measured blinds • Blinds falling out of their housing • Blinds that would not roll down properly using the chain mechanism • Replacement blinds arriving visibly crinkled/damaged • Repeated follow-up visits where issues were either not fixed or new problems were introduced What became most frustrating wasn’t even the faults themselves. Mistakes can happen in any business. It was the lack of urgency, communication, and quality control throughout the entire process. Getting updates often required chasing staff repeatedly, and there were long delays between attempts to rectify issues despite the blinds in my bedroom being unusable for extended periods. Even after the final visit, the blinds are only at a standard I’m willing to accept because I no longer wanted trades returning to my home again and again. For a over $2500 order, I expected a professional installation completed correctly within a reasonable timeframe. Instead, the process became exhausting, time-consuming, and genuinely stressful. To [Name Removed] (service manager), the 10% refund and apology would have been acceptable, however, the time, effort, overall experience and lack of urgency fell well below what I would consider acceptable for a company in this industry. My advice to anyone considering ABC Blinds: Don’t just compare quotes on price alone. Consider the value of good workmanship, communication, and after-sales service. Because once things go wrong, you won’t enjoy the follow up from this company.
Latest follow-ups
Ralph was on time, explained the process and sought for the best product and price. Really impressed with the service from Wangara ABC Blinds. Show details
Follow-up · Technician kept cancelling with little notice and I had already taken leave from work. It took over 3 months to install one very small blind.
Hi Elisabeth, Thank you very much for… Read more
Ralph came to measure up and gave me a quote for electric outdoor blinds. So helpful and friendly. Explained the product. I'm also ordering sheers for my bedroom as a result of his help Not your typical pushy salesperson. Very pleased with the price and product Thankyou Ralph Show details · 1
Follow-up · I haven't had rhem installed yet. I was promised a call from the suveyor last wwek as wanted to ask him a question. Still waiting as not yet had a response
A big thank you to Ralph and his team. ABC have provided great service, competent tradesman who are always on time, show courtesy on sites and always clean up. They have a great range to choose from and with Ralph's extensive product knowledge it… Read more · 1
makes our job so much easier when Renovating other people's homes. I have used ABC on multiple renovations and the feedback from my customers are always positive. I would gladly recommend them for your next project.
Follow-up · Showing up to the job on time, quality workmanship and cleaning up after the job. ABC have provided blinds and awning on multiple renovation projects in The Vines 2 storey renovation, Marangaroo complete fit out and replace old with new blinds in Ballajura last year.
Find out how ABC Blinds and Awnings compares to other Blind & Shutter Shops
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Positive reviews
I needed a replacement chain for my blind and wasn't sure where to start. Michelle helped me source the right one and even gave it to me for free! Really friendly, helpful, and generous. It's rare to get service like this these days. Highly recommend ABC Blinds, and ask for Michelle if you can! Show details
Was an easy transaction. I knew what I wanted and was shown what abc blinds is able to do for me. Need assistance with colour and best of overall decision of function. Ralph was helpful. Need help with black out curtains for two rooms. Show details · 1
Fantastic range of products and even better prices. Staff are well versed and helpful. Ian was just lovely and extremely patient with us and our children. Highly recommend ABC Blinds. Show details · 1
Negative reviews
Internal Blinds - the Sales person who attended was fantastic - Rita. 5 stars to her. The rest was down hill from there. They take the final deposit the day before - no problem with this if they follow through with the work. Installer arrives and is friendly. But one blind was cut the wrong length. The other he could not install because it… Read more
was over 3 meters and needs two people. He knew this before leaving the factory that morning and still came? So, now I am re-scheduled for another week away for installation. day before installation - I get a text message with a completely different time and I won't be here. Remember they now have my full payment and I have no blinds. Call Centre say they can re-schedule for another day - I think I will afford them the same courtesy they have given me. I might be here - I might not. The internal management system is chaos and the people answering the phones are snakey when you point out the chaos that has been caused. Customer Service poor. Never pay the balance until the blinds are installed and don't use these people at all. I might get my blinds one day?
Extremely disappointing experience with ABC Blinds’ Outdoor Division. The customer service has been terrible from start to finish. Our outdoor blind is only 8 months old and is still under warranty, yet getting support has been incredibly frustrating. I had to chase the team three separate times because no one returned my calls. After finally… Read more
booking a service technician to inspect the blind, they didn’t even show up for the appointment, and there was no communication or explanation.
When a product is still under warranty, you expect prompt service and support. Instead, I’ve experienced poor communication, broken commitments, and a complete disregard for my time. Based on my experience, I wouldn’t recommend ABC Blinds’ Outdoor Division.
If you want good blinds they're up there, well-priced, good quality. If you want good repair service they're chaotic, at least recently. It took one week to log a service call. It seems not all their reception staff know they have separate processes… Read more
for in-warranty and out of warranty blinds. Ours was out of warranty when it needed a fault fixed and it seems you have to log a call online in this case, not that I can see anything distinguishing the services on their website. It was only when I visited the Cannington shop to return a colour swatch and asked about my service call that I was informed of this. So several emails and phone calls later from my first contact a chance conversation got me on the right track ( no pun intended) after no one did anything initially. So I paid the standard $270+ service fee and got given a date 2 weeks out, no problem. Day before I got a clear reminder SMS message to be at home 7am to midday. Which I was. Nobody showed by midday. Called Cannington and a very nice lady apologised, said she'd chase it and maybe he was late because he'd hurt his ankle. Mmm. A while later I got an SMS from the service tech ( without using his ankle I imagine) saying they'd be " about an hour" , which I asked meant what time? 1.15. They made that, fixed the blind in about 15 minutes. I think for a premium service fee ABC Blinds can do a lot better. Their problem is not their product, nor the niceness of their staff. They are just disorganised and poor communicators. Hoping the latest set of blinds we ordered with them get better future support.
Follow-up · The issues I raised haven't gone away, in fact their communications have got worse. They lost my order for 2 bew blinds and had to rush the final measure and quote. Now I can't get any response ( email and voicemail) to when they might be delivered. They have over $700 deposit of mine. Products are good, previous repair service was eventually well done, but they are a disaster in terms of customer comms and action.
Recent reviews
The salesman Ralph Caccamo clearly knows the product and listened to our desires and reviewed the situation and presented a cost effective solution that we were very happy about. We look forward to the installation and use of the remote controlled electric roller blind. Show details · 1
Vanessa in the Wangara office was very helpful. Unfortunately the Osborne Park office didn’t provide a chain product I needed to fix a roller-blind, and gave me incorrect information around collection too. After one month of my bedroom being in darkness, I gave up hope and I called the Wangara office. The staff there were very helpful and my… Read more · 1
issue was resolved within 24 hours! Save yourself the hassle and go to the Wangara office.
Thank you Vanessa, much appreciated!
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Hi Kaden, Thank you for taking the time to… Read more