Reviewer Photos & Videos
Great customer service from Nghia
Thank you Nghia for being so professional, courteous, and knowledgeable. You provided excellent customer service and explained the situation very well, helping me understand better.
Motorised Blind Stopped Working
Phoned ABC Blinds as one of our motorised blinds had stopped working. Nghia was our technician. Was extremely helpful, knew exactly how to sort it our issue and showed us how to fix the issue if it ever happened again. Thanks Nghia.
The awning was worth the wait Van Nguyen did a great job installing it it looks amazing thank you ready for summer.
Saved again by a helpful staff member
Thank you Vanessa for getting me out of trouble with the plastic bars for the verticals. Your blood's worth bottling.
Installer provides excellent service
Nghia, the installer of motors for our ABC blinds was polite and professional. He corrected some small problems with the blinds and we now enjoy his good work
Installation outdoor blind
Van Nguyen was great. He installed the blind with ease. Picked up an issue and then advised he would get it fixed.
Van did a great job installing our blinds even though it was very late afternoon during winter.
He phoned prior to arrival and completed the work in an efficient and professional manner.
The installation was excellent.
Good service from Nghia, the service technician who sorted out our blind quickly and professionally and he was friendly. He made sure I was 100% satisfied with the repairs before leaving.
Fixed my problem
Nghia, phoned prior arrival, was professional and courteous.
He worked in a clean and tidy manner, completing the chain replacement required, in a very timely manner.
Issue resolved to my complete satisfaction.
Thank you Nghia.
What a helpful and friendly technician
Nghia provided a quick and efficient service when he visited my house to repair my blind. He was friendly and professional and went above and beyond in the delivery of his repair service. Great work and a big thank you from Kate
Pretty bad customer service
Ordered blinds over 6 weeks ago. I was told they would take 2 weeks. Finally they were ready to be installed. The instalment was cancelled on the day of installation due to a COVID lock down. Fair enough! However nobody bothered to call once the lockdown was over. I had to call myself to arrange another time. I should have been first on the list, as my blinds were meant to be installed first day of the lockdown. I was however pushed right back down to over a week later.
Still I waited patently. I was told they were coming on particular day b...
Great customer service!
We had a slight issue with the blinds which was resolved quickly and efficiently from the customer service desk to the installer. Special mention to Nghia who was super friendly and quick to fix the problem.
Warm and Friendly, and super products to boot
We have recently taken possession of a new commercial premises with a shop front and warehouse. We needed to install curtains to provide some discretion and privacy to the street while still offering a warm and friendly presence to the general public, as well as providing a screen internally from our warehouse to the front of house. Well, from the sales rep Iren to Matt the installer, ABC blinds have be nothing but warm and friendly. They were super easy to deal with, understand instantly what we were trying to achieve, offered good advice and quality products, delivered the completed products within estimated timeframe and installed with no fuss or drama... And the finished product is what we wanted and excellent - thanks ABC Blinds.
Worst customer service I have ever dealt with! Took 7 months for them to come and fix a problem with an outdoor retractable awning....and only then because I went to consumer affairs who also contacted the blind manufactures association. From not bothering to return calls to claiming the issue was 'within acceptable limits' even though both installers that came out agreed there was a problem with the blind. I dealt with the manager and one of the directors of the company as well and both were not interested in my problem. I cannot stress enough..., how difficult it was dealing with this company. Their lack of organisation, lack of professionalism and inability to deal with fixing my blind means that I will never purchase from them again. Note, that when they did finally come and fix the problem (2 weeks ago) it only took 20 minutes to fix. There is still wear on the fabric that they don't want to address...but who knows how long it will take for them to deal with that!!
Proficient and professional
ABC were easy to communicate with. Matt who was our installer was very proficient and professional. The curtains look great. He even came out to look at the ceiling prior to having the curtains made because we had an issue with a ceiling batten that needed to be removed.
Questions & Answers
I am looking for a reference for the supply and installation [after sales service] of a 5.5meter wide motorised blind for the Gold Coast, Northern Rivers NSW region
Hi Colin, we are based in Perth, Western Australia.
We are unable to do the installation for you, however you can order some outdoor blinds on one of our other sites: https://www.halfpriceblinds.com.au/outdoor-blinds - we ship Australia wide, however it is self-installation.
Has anyone had the problem of slats splitting at the pivot point. We have had plantation shutters for approximately 5-6 years and half the slats have split. Obviously out of warranty but I expected them to last a lot longer!
Hi I am just wondering are these wooden shutters? I am currently looking at getting plantation shutters with ABC but they are now made from aluminium.
Hi Kim, we do two types of Plantation shutters - Aluminum and Basswood, you can find some additional information on our website here https://www.abcblinds.com.au/indoor-shutters/plantation-shutters
Has anyone purchased exterior plantation shutters from abc blinds and their agents? Any reviews please will be appreciated.
Hi Linda, we only do Aluminium exterior shutters. Some further information can be found on our website here: https://www.abcblinds.com.au/outdoor-shutters/aluminium kind regards, ABC Blinds & Awnings.
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