I didn't actually buy anything in the end. I had to put my project on hold. All the interactions were very good and communication was great. They sent out some quality samples.
The website is excellent, well designed and easy to use.
One thing I'd like to see is the products being made in Australia rather than overseas.

Great customer service.
Very good price.
Arrived earlier than expected.
Very good online installation instructions.
Pretty straightforward installation.
Great visual result for window.
Could not fault any aspect of dealing with the Shutter Department.
Will return for further business.

The customer service from this company is absolutely second to NONE! They made sure we ordered the best shutters for our space. They kept us up to date and shopping was quite good. I got notification that the shutters had arrived in the warehouse for shipping on a Thursday and they arrived on the Saturday! And we're in rural Victoria! So easy to install, and they look amazing. Fantastic quality, we only did the front of the house but we are going to do our bathrooms shortly and are considering just jumping in and doing the whole house. Would definitely recommend, LOVE them.

Stunning! Instant impact and so simple to install.
Ordering was a breeze, with step by step help points along the way.
Price was very reasonable.
Staff were extremely helpful from beginning to end. I was updated regularly.

Ordering was easy and the followup call from the company answered any questions I had and made helpful suggestions. Delivery was affected by the world's shut down but the shutters still were delivered pretty close the expected advertised date.
There are plenty of tutorials on how to instal shutters on the website and in the end they were very easy to install .... taking approx 30 minutes per blind and they look great and were exactly what we wanted.

No issues took a bit of time for delivery, but all in all very happy. The shutters fit perfectly into out windows space and colour was what we ordered. Excellent support aswell.

Easy to use website, great support, amazing shutters, saved heaps, easy to install. Highly recommend. I love my shutters and everyone who sees them raves about them as well. Had a measure and quote for a local company and was crushed when they came in so expensive.
So very glad I found The Shutters Department, paid less than a third!

Very user friendly and easy to use, great back up support making sure you have the right measurements etc. Would definitely use again in the future for the rest of our renovations.

I fitted my entire house with Shutters. They look amazing. I fitted them all by myself. They are very easy to do after watching the videos from the Shutters Department.

Everything about buying our Shutters here was easy and above our expectations. The samples were simple to choose from, the delivery was accurately predicted, the quality of the finished product was exceptional (and idiot proofed install instructions) and the customer service was prompt and high touch. We’ve already passed the samples to our neighbours son who popped straight in to ask us about the details on the day of install.

Found it on Facebook and once contacted found the communication to be both informative and helpful in our decision making. On then negotiating our requirements, the support was marvelous with many helpful and enlightening recommendations. We were always kept up to date with what was happening in regard to supply and delivery. Once our 7 lots of shutters arrived, we found the unpacking the hardest part. The packaging came very well protected.
The instructions via videos were easy to follow and our self installations took no time at all (5 hours for the 7 installations) with no arguments (discussions) recorded. Always felt comfortable if we needed any backup.

Great service and quality product. Staff very friendly with the check measure call and made me feel more confident. Install straight forward. Only negative would be the delivery with one delivery guy trying to unload my pallet of shutters stacked two pallets high on the truck so if I wasn't home not sure how it would have been done. Still a 10 out of 10 from me!

Easy website to use to submit order and obtain quote. Fantastic customer service and friendly staff ensure your shutters are spot on and call for a 1 on 1 chat prior to order. Staff provide regularly updates with delivery times. The blinds are well made and very easy to install in minutes. Best value for shutters and can’t fault customer service.

Very easy to navigate the website store.
Customer service during the whole process was excellent.
After sales service also went above and beyond expectations
Can't wait to order our next plantation shutter.

Easy ordering process that was well supported.
Great communication on delivery status as COVID had caused minor delays.
Plenty of support and instructions in regard to installation.
Installation was easy and the Shutters look amazing.
My idea was to try these out on one window and have since ordered for the remainder as I was so impressed.

Order process ensures you have measurements right. Easy videos and instructions on how to. Online ordering and personal follow up. Kept informed of delivery status and once product arrived it fitted perfectly with easy installation.

I love my shutters they look amazing from inside and outside of my house. I will definitely order again. Insulation was easy and very quick even with the larger windows.

I have placed 3 orders with the shutter dept and was so impressed with every order. They are so professional and exact with their orders and i cannot recommend them enough. The actual shutters themselves are great quality and very easy to install. Dani who i dealt with was phenomenal and really made sure i knew what i was getting and recommended the best suitable options for my windows.

This is my second order of shutters, the ease of ordering and assembly is fantastic. Have no doubts that l will be ordering further shutters in the future. Thanks to the Shutter Department for their phone support when reviewing orders.