1,014 reviews
Absolutely awesome product and customer service, after measuring the window's five or six times just to make sure!!! We chose the imported product, time frame wasn't too bad and cheaper. They kept us informed on the progress with constant updates. When they arrived at our door step, the packaging was incredible. Then a bit of self doubt kicked in,… Read more
can we install the shutters ourselves?? Yep no problems, they were very easy to install, and they look awesome, if I do say so myself.
I did my research. 8 windows. Direct fit (like a door). I made lots of changes and had lots of questions. All were answered swiftly so I proceeded. Shipment arrived a few weeks early and there was plenty of updates to keep me in the loop. The… Read more
quality is 100%. The colour is exactly as asked for. I cannot fault the product. Delivery too was exceptional. I will be ordering again. My only slight issue if I had to find one would be the quality of the screws. No photos because they just look like every other companies great shutters (and I'd have to tidy the rooms Thank you )
Follow-up · Love love love. Only last night I said to my hubby I'm so happy I purchased these. I bought 5 rooms
We love our shutters provided by the shutters dept. We were guided by James via FaceTime to complete the measurements and supported to choose the correct framing for our windows. The quality, communication and customer support far surpasses the support I have received from other companies!!!
Reviews with attachments
Absolutely amazing! I love my new shutters so easy to install and I’ll definitely be ordering more!!
The shutters look awsome. The service from start to finish was fantastic. To fit the shutters waa simple an accurate. I can highly recomend this company 100%. Show details
Absolutely love them, from begining of process to end product. I was really worried about getting the measurements right but the staff James(absolute legend, my man) and Katie(superwoman) held my hand throughout the entire process. They are super helpful, friendly and patient. They are quick to respond, answer every query and calm every nerves of… Read more
doubts I have. The Shutters came in well packed, arrived on time. My house looked elevated with those beautiful shutters. It is more than what I could ask for. Save me heaps money as well.
Excellent customer service and brilliant quality shutters. We needed one shutter in our home and local companies weren't willing to install only one shutter. The Shutters Department provided us with a custom made shutter that fits perfectly in the window and greatly enhances the styling of our home.
Used ‘The Shutter Department’ in order to get plantation shutters for a large and small kitchen window. Used the DIY option and went for the offshore manufacture option because we weren’t in a rush for them. Communication was great with The Shutter Department providing regular updates on the progress of our shutter’s manufacture. Navigating their… Read more
website was extremely easy, as was the instructions for measuring up and eventually fitting the shutters. The shutters were well packaged for delivery and I found installation a breeze. Very happy with this company and their products, and would use them again if we needed to go through a shutter purchase again.
Very professional service. Absolutely beautiful product. We are very happy with the Shutters Dept.
This is the third time I have purchased shutters through this company and its always gone according to plan. Nice quality and easy to install. Helpful and efficient. Cheers David Show details · 1
Shutters are easy to install & fit perfectly, never had any issues. Communication is great. Show details · 1
A good quality product which is very easy to install as they are largely together on arrival, just click the frame together and then mount the shutters on the already installed hinges. I would recommend this product to anyone who can operate a drill. Show reply
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Easy to order shipping was as stated quality seems good, Show details · 1
We have been very impressed with the shutters dept from the get go. Great customer service from Mish and the rest of the team. They were patient and provided information while we made our decision on the shutters. The portal saved our measurements so although we took a few weeks to make a decision it was all saved for us so no need to re measure.… Read more · 1
They have informative instructions for measuring and install. They are affordable and good quality! The boxes were labeled for easy diy install and arrived quicker than expected especially over the Christmas break.
Excellent product ordering, shopping and installing all were easy for someone isnot handy like myself I have saved hundreds of dollars Show details · 1
Helping me with measuring and reviewing the plan. I’m disabled with one fully functional hand. I installed them myself and they fitted perfectly. Very happy. Mark , Brisbane. Show details · 1
My whole experience with Shutters Dept was amazing and the results are brilliant! The process was seamless from beginning to end. Ordering through the website was very easy to navigate and they couldn't have been more helpful. It was so worthwhile getting the followup interview with James after ordering and they even refunded the money that I… Read more · 1
had overpaid once he had fine-tuned the plantation shutters for our windows. I was very pleased that I chose to have the blinds made in Melbourne and they were dispatched exactly 20 days after ordering as promised. The process of installing was fairly straightforward and when I had a question I left a voicemail which was promptly sorted by a return phone call. Shutters Dept I have been so impressed by your professionalism and high quality shutters! I have passed on my valuable experience to so many of my friends.
Amazing quality shutters and easy to install. The whole process was so simple and communication was great. Show details · 1
Latest follow-ups
Excellent service from start to finish! The customer service was very good in making sure the measurements were correct and communication on order placement and updates on delivery perfect. I had a tradesman install due to lack of tools and confidence, no issues! Thank you very much Shutters Department one very happy customer. Show details · 1
Follow-up · Absolutely happy with these blinds still, easy to install and measurements were spot on. Very easy to clean and look great inside and out! Thank you ☺️
Shutters Dept Review – If you want to save money this is great option! Blinds really are good quality, pretty much maintenance free and easy to install. It’s all explained on the website how to measure and if in doubt you can contact them. We have them on every major… Read more · 1
room and they help with insulation of cold windows over winter. These look fantastic in our house changed the whole look and I couldn’t be happier.
Follow-up · Two years down the track and I still couldn’t be happier with the choice of these shutters. Noise reduction has been great , it’s also very hot over Summer where we live and having them closed when needed reduces heat greatly on our West facing windows. Same for winter, sealing off cold glass. Still love them, great investment.
Just installed shutters one month after receiving them, as bathroom renovation has just been completed. Absolutely thrilled with the results and quality of the shutters. Very happy with the price compared to quotes obtained elsewhere and will use The Shutters Department again. Show details · 1
Follow-up · Extremely easy to fit and hubby and I did the window measurements. They fitted perfectly and are very easy to clean.
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Positive reviews
I am delighted by the quality and price of the shutters I bought for my bathrooms. They were easy to install and the instructions and videos for measuring and installation were clear and straight forward. Overall, an excellent buying experience.
It was easy to navigate the store and find what we wanted and the review process prior to finalising was thorough. I installed the blinds by myself and , it was easy to do. We are so pleased with the finish that we have more currently on order. Show details
Third time ordering our Shutters! Great product and the best supportive team to help out with my questions and guidance. Our house has transformed with our Shutters from The Shutters Dept. Don't bother going anywhere else.
Negative reviews
Disappointed in time frames – I ordered back in September and when I finally received my order in December to my disappointment the frame was all broken. Because I opted for the made in China as opposed to Australian shutters the new frame had to come from China. Here we are February and I still have no shutters. Last email was that they arrived in Australia. I am very… Read more
disappointed and won’t be proceeding with a house lot ans planned after this lengthy experience. Customer service was good but one loses all excitement and interest with such a lengthy wait especially if they arrive damaged. I know the quality is good but the time frame is not.
Great product, poor customer service – We bought shutters online from this company. An easy online process. Good information, easily understood and a great sales and procurement process. Everything is checked, rechecked to ensure your final product ordered will fit your windows. You even get a choice to manufactured locally or in China. Guess which one we chose! Constant updates with… Read more
manufacture process.
Well, once made, here starts the frustration. Delivery was 4 weeks. Long time but accepted. No One in customer service within this company has any detail or understanding of their delivery process. No phone contacts. Only use email. No mandate to get updates either. Just not their problem.
Discuss carefully so you understand the full process. Maybe discuss a money retainer which might get them to think differently.
DO NOT USE THIS COMPANY – Ordered my shutters over 17 weeks ago and they guaranteed they would be here by early September. Still waiting for them! Honestly they just don’t care. Customer service very poor. I have used another company for my other shutters and they came about 4 weeks ago, even when I ordered them after this company!! Do NOT use them. They just blame Covid for their extremely poor organisational skills. Show details
Hi Katie. Thanks for the feedback - we're… Read more
Recent reviews
Wife was the happiest she's ever been – Great quality, easy process to follow measuring and placing order. I was personally comfortable with the price when I purchased at 30% discount even still not the cheapest thing to buy but worth what value it brings to the house, was disappointed to see 40% off shutters when I was still waiting for my order, couldn't find them made cheaper and… Read more · 1
like I mentioned the quality is great. Easy to assemble and install makes the house look flash, did notice it cools the house to an extent as it allows a lovely breeze through the opened window when shutters slightly angled down. Most importantly though the wife is happy with the look and ease of cleaning. Since installing and noticing the cosmetic and temperature improvement I tell everyone Shutters in the home is a must and to use The Shutters Department, 3 windows done 10 to go. If I win lotto I'll get them all done at once otherwise just chip away at each room in house. If in 2 minds whether or not to get shutters in the home trust me when I say bite the bullet and just do it.
The product from overseas is of such a high quality and was packed so professionally with no damage whatsoever to the 24 or so boxes. There were no missing parts and they were extremely easy to install and fit. They close and open so easily. I couldn’t be happier with this product. You ordering system is very informative and easy and I loved how… Read more · 1
you double check everything throughout the process. I would definitely recommend your business to others.
We had 3 window shutters installed & made previously locally in Rockhampton by a local supplier for our first 3 windows about 2 years ago and they were horrible and never fitted or shut properly and are extremely difficult to open & close.
But a friend showed me yours and how beautifully they opened and shut etc & I was sold on yours. It was the best thing I did going with your company. I would never use anyone else and the ones I previously purchased locally were very expensive compared to yours and they basically didn’t care that wee weren’t happy with the installation and said it was the windows in our house were not square that caused the problems. After measuring the rest of our house windows which was true some of the windows aren’t square but you just adjust the measurements to suit the shutters which is what that installer should have did be as they measured our windows and still didnt make the shutters correctly to fit window. I can’t thank you enough your product and service has been truly amazing!
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Hi Katrina. Thanks for the feedback -… Read more