Reviewer Photos & Videos
Very good customer service
I didn't actually buy anything in the end. I had to put my project on hold. All the interactions were very good and communication was great. They sent out some quality samples.
The website is excellent, well designed and easy to use.
One thing I'd like to see is the products being made in Australia rather than overseas.
Excellent experience dealing with Shutter Dept.
Great customer service.
Very good price.
Arrived earlier than expected.
Very good online installation instructions.
Pretty straightforward installation.
Great visual result for window.
Could not fault any aspect of dealing with the Shutter Department.
Will return for further business.
The customer service from this company is absolutely second to NONE! They made sure we ordered the best shutters for our space. They kept us up to date and shopping was quite good. I got notification that the shutters had arrived in the warehouse for shipping on a Thursday and they arrived on the Saturday! And we're in rural Victoria! So easy to install, and they look amazing. Fantastic quality, we only did the front of the house but we are going to do our bathrooms shortly and are considering just jumping in and doing the whole house. Would definitely recommend, LOVE them.
Stunning! Instant impact and so simple to install.
Ordering was a breeze, with step by step help points along the way.
Price was very reasonable.
Staff were extremely helpful from beginning to end. I was updated regularly.
Great service and product
Ordering was easy and the followup call from the company answered any questions I had and made helpful suggestions. Delivery was affected by the world's shut down but the shutters still were delivered pretty close the expected advertised date.
There are plenty of tutorials on how to instal shutters on the website and in the end they were very easy to install .... taking approx 30 minutes per blind and they look great and were exactly what we wanted.
Fit like a glove, very happy
No issues took a bit of time for delivery, but all in all very happy. The shutters fit perfectly into out windows space and colour was what we ordered. Excellent support aswell.
The reviewer stated that an incentive was offered for this review
Perfect in every way from start to finish.
Easy to use website, great support, amazing shutters, saved heaps, easy to install. Highly recommend. I love my shutters and everyone who sees them raves about them as well. Had a measure and quote for a local company and was crushed when they came in so expensive.
So very glad I found The Shutters Department, paid less than a third!
Everything about buying our Shutters here was easy and above our expectations. The samples were simple to choose from, the delivery was accurately predicted, the quality of the finished product was exceptional (and idiot proofed install instructions) and the customer service was prompt and high touch. We’ve already passed the samples to our neighbours son who popped straight in to ask us about the details on the day of install.
- Verified customer
Found it on Facebook and once contacted found the communication to be both informative and helpful in our decision making. On then negotiating our requirements, the support was marvelous with many helpful and enlightening recommendations. We were always kept up to date with what was happening in regard to supply and delivery. Once our 7 lots of shutters arrived, we found the unpacking the hardest part. The packaging came very well protected.
The instructions via videos were easy to follow and our self installations took no time at all (5 hours for the 7 installations) with no arguments (discussions) recorded. Always felt comfortable if we needed any backup.
Review collected in partnership with The Shutters Department
Excellent Quality and Service
Great service and quality product. Staff very friendly with the check measure call and made me feel more confident. Install straight forward. Only negative would be the delivery with one delivery guy trying to unload my pallet of shutters stacked two pallets high on the truck so if I wasn't home not sure how it would have been done. Still a 10 out of 10 from me!
Quality shutters and very easy to assemble
Easy website to use to submit order and obtain quote. Fantastic customer service and friendly staff ensure your shutters are spot on and call for a 1 on 1 chat prior to order. Staff provide regularly updates with delivery times. The blinds are well made and very easy to install in minutes. Best value for shutters and can’t fault customer service.
Awesome Product and Excellent Customer service
Very easy to navigate the website store.
Customer service during the whole process was excellent.
After sales service also went above and beyond expectations
Can't wait to order our next plantation shutter.
Great Shutters at a Good Price
Easy ordering process that was well supported.
Great communication on delivery status as COVID had caused minor delays.
Plenty of support and instructions in regard to installation.
Installation was easy and the Shutters look amazing.
My idea was to try these out on one window and have since ordered for the remainder as I was so impressed.
Quality sales process and product for a good price
Order process ensures you have measurements right. Easy videos and instructions on how to. Online ordering and personal follow up. Kept informed of delivery status and once product arrived it fitted perfectly with easy installation.
Top notch customer service - be confident you can do this and save on labour costs
I love plantation shutters and always assumed they were not affordable but there is a big saving in doing your own measurements and installation. I did a lot of research before choosing Shutters Dept. They frequently have sales so keep an eye out. Do your shutters a few at a time. Excellent website so you can get costs upfront, nothing hidden, and you design your shutters in a step by step process plus extra help via video tutorials. Shutters Dept will phone you several times to talk you through your order in minute detail and make sure yo...u do not make any errors, and that you understand the different frame types and which one is best for your style of window frame. Be sure to get the sample pack so you can get the right colour and frame type match for your windows. The whitest white is Snow which I have and is the most popular. My architrave and window trim paint is Taubman's water based gloss enamel and it's a great match. Shutters Dept. is a highly reliable company and I can't say enough good things about them. The quality of the shutters is top notch and I love that the tilt rods are hidden. Some companies don't do that. These shutters are durable and have a 10 year guarantee. They are easy to instal and look fantastic.
Couldn’t be happier!
I have placed 3 orders with the shutter dept and was so impressed with every order. They are so professional and exact with their orders and i cannot recommend them enough. The actual shutters themselves are great quality and very easy to install. Dani who i dealt with was phenomenal and really made sure i knew what i was getting and recommended the best suitable options for my windows.
My second order, extremely happy!
This is my second order of shutters, the ease of ordering and assembly is fantastic. Have no doubts that l will be ordering further shutters in the future. Thanks to the Shutter Department for their phone support when reviewing orders.
Questions & Answers
I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?
Shutters Team -.The Shutters Department
Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!
Shutters Team -.The Shutters Department
Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).
Do your blinds come in black?
Shutters Team -.The Shutters Department
Hi Kell - we currently only offer three shades of white.
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