I am still following my previous ever more expensive, annoying and unfinished warranty repair experience with Albe Powers services in Perth. AFTER SALE SERVICE WORSE THAN NOT EXISTENT ! 6 Months after the first contact , several phone calls / emails and 5 X 200km trips to the shop issue still not resolved and… Read more
I have been told they don't want to know, they don't care (despite the product still being under the manufactured warranty) and walked off.
I was picking up missing parts after warranty repair as per their letter at Able power. The Able Power in Bentley services person who who denied my warranty service previously has lied about his name last time and refused to provide his name this time ,yet claiming again, he is the manager when I asked for one. However I can provide his photo (as he was walking off) for anyone who wishes to follow up and finalise my generator issues. After driving (for the fifth time) 100km one way to pick up battery holder (which they "forgot"? to put back after warranty repair) this man told me , he does not have them and he does not care whatsoever about my problems and walked away....
Hence now I consider the items stolen.
Anyone interested in the full sequence of events feel free to contact me on 0475 091 305 Charles
We bought a generator that had problems from the start. We returned the generator twice to the store, only to be told it was our fault and nothing was wrong (by the manager on duty today), on the third visit, we actually spoke to the warehouse manager, [Name Removed], who was very helpful, and turns out it was the generator that was faulty, as… Read more
there was a problem with the starter motor on a generator less than a year old. This was replaced, however, they failed to return the battery holding rods. We emailed about this, and were told to come pick them up. When we went today, the manager refused to acknowledge the email, refused to give the rods back, and kicked us out of the store. This is bad management and accounts to theft of property as he refused to return parts of the generator to us that we have paid foe.
Units failing and after sale service is non existent. 1)A new $10000 watercooled diesel generator 12 batery V switch failed under warranty. No offer off help, whatsoever, had to identify and fix it at my cost. 2/ Emergency 6 KW diesel generator kept failing until the starter gave up within warranty.Starter repaired only after 4x 200km trips to… Read more
Able in Bently. Battery was not secured causing safety hazard and I was blamed for it as it was my responsibility to make sure the unit is safe before transport . Now I have to pick up the missing rods and fix it myself.
I have bought the 6Kw unit back to able in Bently 2x and been send back home without even looking at the unit despite of my diagnoses. ( Which were proven right) After the unit failed all together.
Only after 3rd trip they took the unit in and repaired.
My total cost for one simple repair 1/ 3x 200km to their factory and back with the unit. 2/ 3x halve a day wasted by disconecting loading and same in reverse . 3/ 1x 200km trip to pick up parts they forgot to install back while repairing it. 4/ On final fail loosing 500+kg of meat and my 80 years old mother suffering in 40⁰C heat.
No offer for even a voucher, nor appoogies, all we got just excuses and blame.
Thats just in a nutshel . My suggestion check other webside with their review as the same pattern appears on many reviews .
Certainly we will not buy ever anything from Able again.
Mainly because of the service and attitude.
Sad
Charles
Really bad customer service Had to order parts for my compactor, told them model number sent photos and measurements and the sent wrong parts then rudely said it was my fault for not giving enough details and said I would have to send parts back at my cost and sent the wrong parts 3 times. Never received the right parts all at my cost and had to go but them elsewhere.
I recently bought an 8KVA diesel generator. When it arrived it was unfortunately damaged. The generator is awesome, so i sent an email. Not only did they address the issue , but Bradley sent me out a courtesy filter pack for the first service. Sometimes issues happen. It's how a company responds that reflects their. Calibre. Thanks Bradley Show details
Had great service from Joshua & the guys in store, they supplied our coffee van with a new 7 KVA 27amp Generator & also did a great deal on a second smaller generator for our caravan. Great service & the generator is perfect for the business & our off grid caravan. Highly recommend! Show details
Disappointed in customer service – Bentley western Australia. What disappointing customer service and after sales support. Purchased a 3.5 kva geni 12 months ago from bentley. We initially went to purchase a diesel unit as it was the same as my f.inlaws but speaking to the sales guy we were directded the the petrol 3.5 as the big unit was over kill. When buying it i explained to… Read more
the salesman that i work fifo so this unit needed to be easy to use for the wife. No problem he said this units great with battery start and pull start, no maintenance required.
Do i need to start it every so often or charge the battery? No its set and forget.
12 month later we have a storm and my wofe at home needs to get it going. Battery dead. Neighbour comes over and makes sure it has fresh fuel, drains the lines etc but nothing will get it to go. I call able for some support. The sales guy just wanted to plaicait me with no viable solutions. Said we cant help as its a maintenance issue, you haven't maintained your unit, we sold you a perfectly working system. You should have bought a diesel model if you dont use it very often. I explained i had wanted to but was directed to this unit. Oh that wouldnt have happened the salesguy you had is the owner.
You need to clean the carby out. Like sure ill ring my wife and let her know to do that. I was told that i was the one getting myself worked up, were just here trying to help.
Just p*ss poor service tbh.
My poor judgement i should have bought a HONDA.
Poor post sale customer service attitude – After sale service was a real treat, wouldn't let me finish my sentences, spoke over us, put us on hold without saying a word. 487hrs alternator failed. Sent replacement at our cost, way too big for the unit, had to make extensive modifications to make it work. ABLE care factor zero. Will never buy from them again. Direct or via reseller. Disgusted. Show details
Surprised how good the product is considering the price – Very happy with the generator I Purchased and the help and advice they gave to help me decide which one was fantastic Would definitely recommend them to anyone especially newbies like me Show details
Rubbish – Horrible service and the worst generators ever. DONT BUY THEM!!! Show details
2.5KVA Generator Inverter – The 3KVA Genset on our boat died and to replace it is in excess of $20,000 I spoke to them and explained what I required and not ever brought a portable generator before we had a no BS conversation, I ended up buying a IN25G which did the job perfectly. I thoroughly recommend anybody looking to buy a generator to make contact with them. I would like to thank Able Sales for their help, my family and I had a perfect weekend on the water
Great service!! – I am more than satisfied with Able Sales and will definitely return. The equipment is at the right price with service that matches!!
Reliable genset and helpful team – I have had a very good experience with the Able Sales team. The project I was engaged with was not easy, it required a good technical assistance. I was very satisfied with the process and their honesty in dealing my concerns. I bought Able synchronised generator and so far very happy with its performance. Therefore, I recommend Able generators.
Find out how Able Sales Physical store compares to other General Merchandise Shops
Know better, choose better.
ABLE 10kVA Generators, Low Cost but Big on Features – I have 10kVA for 4 years now as backup power. It never missed a beat. Very Cheap to Run & Maintain. Show details
Not a reliable generator when need to back up solar system, would give no rating if possible – Purchased 7 kva Able generator, at 28 hours the generator would not work, had to truck it back to Brisbane to be fixed all under warranty we to pay freight to Brisbane from Goulburn and back again. They had it for 3 weeks to fix in that time they had run it for about 50 hours, when it arrived home there was 78 hours on it, it now has 124 hours… Read more
on it and will not start. This generator is supposed to work in conjunction when solar power battery's get to 25% it has never worked. Had a solar power electrician look at it he said it was a power board fault on the generator Able said there was nothing wrong with it. My advice is if you want a generator to buy one from someone that has mobile local service.
Only just installed – Only just received the 5 Kva generator but couldn’t fault the buying, paying and shipping process. Do hope the product lives up to the buying process! Find the unit very quiet to run and seems to be economical to run. Show details
crap from day one – Our company purchased a 100cfm diesel compressor for a project and have had nothing but issues with it for the first week we put it into service. Able sale didn't seem to care and wont send a tech to fix the issues, we had to shut down and take it to them and after they said 1 day to repair 3 days later we picked it up and put back into service to… Read more
have similar issues start again within a couple of weeks and still they refuse to attend site. We have since purchased a Japanese compressor and have never looked back. this company would have to be the worst company I have ever dealt with and a warning to anyone thinking of a purchase DON'T
Great Rotary Hoe – Bought Able Rotary Hoe for my garden, even showed me how to use it, strong machine and works really well, easy to use for a lady as well, thank you Guys.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.