Able Sales

I am still following my previous ever more expensive, annoying and unfinished warranty repair experience with Albe Powers services in Perth. AFTER SALE SERVICE WORSE THAN NOT EXISTENT ! 6 Months after the first contact , several phone calls / emails and 5 X 200km trips to the shop issue still not resolved and… Read more

I have been told they don't want to know, they don't care (despite the product still being under the manufactured warranty) and walked off.

I was picking up missing parts after warranty repair as per their letter at Able power. The Able Power in Bentley services person who who denied my warranty service previously has lied about his name last time and refused to provide his name this time ,yet claiming again, he is the manager when I asked for one. However I can provide his photo (as he was walking off) for anyone who wishes to follow up and finalise my generator issues. After driving (for the fifth time) 100km one way to pick up battery holder (which they "forgot"? to put back after warranty repair) this man told me , he does not have them and he does not care whatsoever about my problems and walked away....

Hence now I consider the items stolen.

Anyone interested in the full sequence of events feel free to contact me on 0475 091 305 Charles

I purchased a 1000 litre diesel pod tank for $3500.00. The item was sold with a description of a flow meter and retractable hose. The retractable hose has failed after only 3 months and 2000 litres of fuel. I have called to request warranty. I was told to pull the item apart myself to diagnose what had failed. Christian from ABLE refused to supply… Read more

a new retractable wheel. This pod is housed in a remote location. It is not my job to travel the numerous times to pull apart, pinpoint and repair specific parts that have failed. Christian was also rude to my staff and myself blaming my business structure and decision to leave the pod in a remote location for his failed product. I will NEVER purchase anything from ABLE again.

Old fashioned customer service with modern convenience – I spent 3 months researching generators which included speaking to other Free Campers but also ringing various online sellers. Unfortunately for trhe Able team, I rang them multiple times during my research to check on various specs. The staff (various) were very helpful and put up with alot of probably annoying questions. Able appears (to… Read more

me) to have understated the qualities and features of their products. In particular the IN25G which exceeded advertised features and came with extras not fully mentioned. I ordered from ABle and the genny arived inside two working days. It was well boxed (box worth keeping as off use dust proofing). I have posted a seperate and very long (sorry) review on the generator. I have no hesitation in recommending Able Sales and the IN25G. Great value and works way better than expected.

Surprised how good the product is considering the price – Very happy with the generator I Purchased and the help and advice they gave to help me decide which one was fantastic Would definitely recommend them to anyone especially newbies like me Show details

2.5KVA Generator Inverter – The 3KVA Genset on our boat died and to replace it is in excess of $20,000 I spoke to them and explained what I required and not ever brought a portable generator before we had a no BS conversation, I ended up buying a IN25G which did the job perfectly. I thoroughly recommend anybody looking to buy a generator to make contact with them. I would like to thank Able Sales for their help, my family and I had a perfect weekend on the water

Units failing and after sale service is non existent. 1)A new $10000 watercooled diesel generator 12 batery V switch failed under warranty. No offer off help, whatsoever, had to identify and fix it at my cost. 2/ Emergency 6 KW diesel generator kept failing until the starter gave up within warranty.Starter repaired only after 4x 200km trips to… Read more

Able in Bently. Battery was not secured causing safety hazard and I was blamed for it as it was my responsibility to make sure the unit is safe before transport . Now I have to pick up the missing rods and fix it myself.

I have bought the 6Kw unit back to able in Bently 2x and been send back home without even looking at the unit despite of my diagnoses. ( Which were proven right) After the unit failed all together.

Only after 3rd trip they took the unit in and repaired.

My total cost for one simple repair 1/ 3x 200km to their factory and back with the unit. 2/ 3x halve a day wasted by disconecting loading and same in reverse . 3/ 1x 200km trip to pick up parts they forgot to install back while repairing it. 4/ On final fail loosing 500+kg of meat and my 80 years old mother suffering in 40⁰C heat.

No offer for even a voucher, nor appoogies, all we got just excuses and blame.

Thats just in a nutshel . My suggestion check other webside with their review as the same pattern appears on many reviews .

Certainly we will not buy ever anything from Able again.

Mainly because of the service and attitude.

Sad

Charles

Really bad customer service Had to order parts for my compactor, told them model number sent photos and measurements and the sent wrong parts then rudely said it was my fault for not giving enough details and said I would have to send parts back at my cost and sent the wrong parts 3 times. Never received the right parts all at my cost and had to go but them elsewhere.

Disappointed in customer service – Bentley western Australia. What disappointing customer service and after sales support. Purchased a 3.5 kva geni 12 months ago from bentley. We initially went to purchase a diesel unit as it was the same as my f.inlaws but speaking to the sales guy we were directded the the petrol 3.5 as the big unit was over kill. When buying it i explained to… Read more

the salesman that i work fifo so this unit needed to be easy to use for the wife. No problem he said this units great with battery start and pull start, no maintenance required.

Do i need to start it every so often or charge the battery? No its set and forget.

12 month later we have a storm and my wofe at home needs to get it going. Battery dead. Neighbour comes over and makes sure it has fresh fuel, drains the lines etc but nothing will get it to go. I call able for some support. The sales guy just wanted to plaicait me with no viable solutions. Said we cant help as its a maintenance issue, you haven't maintained your unit, we sold you a perfectly working system. You should have bought a diesel model if you dont use it very often. I explained i had wanted to but was directed to this unit. Oh that wouldnt have happened the salesguy you had is the owner.

You need to clean the carby out. Like sure ill ring my wife and let her know to do that. I was told that i was the one getting myself worked up, were just here trying to help.

Just p*ss poor service tbh.

My poor judgement i should have bought a HONDA.

Poor post sale customer service attitude – After sale service was a real treat, wouldn't let me finish my sentences, spoke over us, put us on hold without saying a word. 487hrs alternator failed. Sent replacement at our cost, way too big for the unit, had to make extensive modifications to make it work. ABLE care factor zero. Will never buy from them again. Direct or via reseller. Disgusted. Show details

Excellent Product – Bought Able 9kVA Yanmar powered generator. So far so good,excellent product, it meets all our expectations. The price is also great and the shipping is also reasonably quick

The best inverter generator I ever bought – I Bought Able IN22G which is 2.2kW and has a parallel function. Fired up exactly as described. We are currently running a fridge and freezer a couple of lights and the internet router. Humming along nicely. For the price I paid, it's a good deal! We'll definitely be buying another unit to parallel. I would definitely recommend this inverter generator from Able, lower price than big brands but the quality isn't compromised.

Avoid Able Sales – We bought a 6kva dsl generator from able. First problem was after 5 hrs a injector stuck. After arguing with able 2 wks after we take delivery they agree to have it sent back and changed the injection issue. Next problem was unknown we would start the generator and after a few hrs it would rev high and cut out. We had to pay for this to be… Read more

freighted back and smtgey said nothing was wrong they didn't change anything and sent it back. We think they were lieing, we rang to ask more and was hung up on By one of the managers The next issues was the perspex fuel bulb cracked I assume from vibration of the machine as this is only thing we can think of. The latest issues is it is revving high and cutting out again. Now been 12 months old they do not want to talk to us at all. Avoid able sales at all costs their product is not good.

Awesome customer service - thank you for your prompt assistance!! – Great price, prompt service - nothing to complaint about. I like how Frank was pro-active and sent me quotes for filters etc.. much appreciated

Reliable genset and helpful team – I have had a very good experience with the Able Sales team. The project I was engaged with was not easy, it required a good technical assistance. I was very satisfied with the process and their honesty in dealing my concerns. I bought Able synchronised generator and so far very happy with its performance. Therefore, I recommend Able generators.

Great product and service – Just wanna thank Able Sales for their awesome service. For shipping the generator as quick as they did after cyclone Seroja. Their 6kVa auto start diesel generator works fantastic!

Not a reliable generator when need to back up solar system, would give no rating if possible – Purchased 7 kva Able generator, at 28 hours the generator would not work, had to truck it back to Brisbane to be fixed all under warranty we to pay freight to Brisbane from Goulburn and back again. They had it for 3 weeks to fix in that time they had run it for about 50 hours, when it arrived home there was 78 hours on it, it now has 124 hours… Read more

on it and will not start. This generator is supposed to work in conjunction when solar power battery's get to 25% it has never worked. Had a solar power electrician look at it he said it was a power board fault on the generator Able said there was nothing wrong with it. My advice is if you want a generator to buy one from someone that has mobile local service.

Where. Is it? – Purchased a generator, paid for overnight delivery, 5 days later still waiting. Contacted sales personnel was told it would be investigated still waiting for reply on that as well

Worst product and service! – Genetator took 6 weeks to arrive, it arrived damaged. Worked 1 hour and stopped working. Took Generator back. Never gave me a new one. Took 4 weeks to get fixed. Demanded my money back after it failed after 10 hours. They refused!! I just want my money back

Only just installed – Only just received the 5 Kva generator but couldn’t fault the buying, paying and shipping process. Do hope the product lives up to the buying process! Find the unit very quiet to run and seems to be economical to run. Show details

crap from day one – Our company purchased a 100cfm diesel compressor for a project and have had nothing but issues with it for the first week we put it into service. Able sale didn't seem to care and wont send a tech to fix the issues, we had to shut down and take it to them and after they said 1 day to repair 3 days later we picked it up and put back into service to… Read more

have similar issues start again within a couple of weeks and still they refuse to attend site. We have since purchased a Japanese compressor and have never looked back. this company would have to be the worst company I have ever dealt with and a warning to anyone thinking of a purchase DON'T

Great service and support – product performs as described arrived well packed each time I have needed support the guys on the phone go above and beyond and get you what you need I couldn't be happier and I'll be a returning customer when I need more

presure cleaner and air compressors – able equipment i find very reliable never had any faults with none of what we have bought over the last 6 years half of the gear is left outside and still fires up

Do not buy they don't give you your warranty and new issues straight up n as soon as they take your money your onya own – Never was good faulty from day one they don't care after taking your money , once you pay except no help with faults you get before you start this is wrong

Top value 6.5 kva generator – Bought a 6.5 kva generator a few months ago to top up my off grid solar when needed. My solar system has had a lot of trouble with old batteries since then and Ive run the generator every day for months and it has run like a dream. I picked it up instore and the young man who served me was very professional, friendly, and helpful. Thanks Able sales. I'll definitely be back.

Great Rotary Hoe – Bought Able Rotary Hoe for my garden, even showed me how to use it, strong machine and works really well, easy to use for a lady as well, thank you Guys.

Appalling products and service – Generator has less than 10 hours on it and has broken down 4 times.Every time we have had to return it at our expense. There is rust inside the fuel tank as well as numerous other faults. The Brisbane sales and service team have put the blame on us every time. They have fitted a makeshift perspex cover to the top of the fuel inlet to prevent water… Read more

entering after blaming us for rain getting inside the fuel cap. Advertised for external use yet they have told us it cant be left outside?? Absolute rubbish item. Can not warn people off these products enough.