Accent Blinds

Irresponsible place – Not recommend this irresponsible place. I booked a measuring enquire, but they failed to show up on the scheduled day without warning. The measuring staff rang me just for 1 second once in the morning. Naturally, I called him back, but he didn’t answer my calls or respond to my text. I wasted my entire day waiting and phoning them. When I called… Read more

the Sales team the next day, they indicated that had attempted to contact me and were blaming me. Is 1 sec Ring truly attempting to contact me?

Parts breaking – We Got some Roman Blinds done. The locks lasted only a few months. They broke. Called their store in Melbourne. Did not want to know about it. Mind you they had a 5 year warranty. I believe that the Melbourne store is closed now. Not surprised. Poor after sale service.

Amazing Accent! – We received a very professional service from Accent Blinds. The installation was quick and the blinds look fantastic! We would definitely recommend Accent Blinds to family and friends.

Fantastic. Was super quick and easy. Great customer service – Came out to house to match up old blinds and helped in choosing new blinds to match as close as possible Show reply

Blind replacement – Engaged Accent Blinds to replace the roller blinds they installed 15 years ago with new roller blinds and Somfy motors and controls. Excellent service and installation. Show details ·  1

Customer service – Waiting for deposit refund. Hopeless Customer Service. First informed rep then emailed as directed on quotation then rang - still no contact . Now over a month they have had our money. Show details

Worst Customer service – we had our blinds installed yesterday one was wrong size then the Living room blind would not go up contacted Accent spoke to installation manager who was aggressive and unhelpful they go back to work on the 7th January but refused to send someone until the 12th January leaving us to spend 3 weeks in the dark when it was their second mistake… Read more

Would never recommend them if you have a problem they are not interested in helping once they have your money

Poorly made and terribly installed..How is the company still in business. Save the headaches buy from another supplier – Seriously if you could go lower then 1 I would not hesitate...Bought vertical blinds installed at 45 degrees, came with a lifetime warranty and we'll what a surprise..The blind tracks could never handle the weight of the blinds and began to break..At the break point it meant that the vertical blinds would slide down the track.... After the 2nd… Read more

replacement of the track mechanism they came back and advised the lifetime warranty would now not continue..Hahaha U r kidding.. Not only did they stop taking my calls but would not reply to emails..

Are you kidding...it's obvious that the materials on construction were poor and that combined with the installation was so bad that the blinds were never going to last more then a year or 2...We have resorted to using plastic ties to hold up most of the individual vertical blinds..

Poorly made and terribly installed..How is the company still in business. Pay extra if you have to but Don't rely upon anything this company supplies and installs to last...I can't tell you have bad this company is........

WOW easy to organise – Consultant was availablewithin days for an inhome consult Variety of products was impressive with diferent sorts available Options to suit my house were offered and changes made to original product Very short turn around time before goods were ready for installation. and install was quick and efficient Only negative was a little inflexible on install time of day so I needed to change another appointment. Love the finished effect! Show details ·  1

Fantastic service, quick and efficient installation – We have just replaced our old Accent Wooden blinds after 20 years to update our décor. Thinking we should check other companies for price comparison and knowing it was close to Christmas and everyone was offering "deals", I contacted one of Accents competitors. The Sales person who attended was not very knowledgeable, unhelpful with… Read more ·  1

choice/design etc and it took forever to receive the quote. While I was waiting for their quote, I contacted Julie at Accent Blinds. Appointment was made efficiently, and in a timeframe that I required. Steve the Salesperson popped out while our house painters were on site with no issue. Measured up very quickly and even knew we were previous customers. Steve wrote up the quote on the spot and the price was brilliant for what were requiring so we paid the deposit. Simple, stylish and updated venetians for the whole house. Steve advised that the office would contact us in approx 3/4 weeks with installation date. True to his word, we received an sms with an install date which we then confirmed with the office, once again speaking to a real person - Julie. Frank the installer arrived within the noted timeframe and within 2.5 hours with no fuss, had all our blinds installed. Frank was clean, courteous and took away all the boxes and mess. Would be very happy to use Accent again and will call them in the first instance next time. Note: I had left a message to chase the quote from the previous company, which finally came in after Steve our Accent rep had attended. So a win for Accent!

Prompt, professional & great prices – We have been going to Accent for over 15 years now. Always prompt, professional, great prices and most importantly always on time.Thank you. Show details ·  1

Terrible customer service and after-sale support – Very poor customer service. My remote fails to work and I asked for replacement from the supplier which I am happy to pay for it. However, Accent Blinds is not helping me to get the replacement nor giving me contact of the supplier. Now I can't control my blinds and I sent multiple e-mail and got no response!!! Show details

Made to fit at competitive price, satisfied – Quote was quick check measure was quick Installation was quick Wait time after check measure to Installation was around 5 weeks. This was second time I have used accent for home improvement. Show reply

Great experience – Had Accent quote for updated blinds on 2 windows and more modern sliding screen doors (3). The communication from quotation to installation was excellent. The installer turned up on time and efficiently completed the installation. He cleaned up afterwards and also fully tested and explained operation. The products appear to be well made and I expect them to last. Show details ·  1

accent blinds "where are you" – My husband rang to get a quote to do my whole house ( 18 windows in total) We thought they were joking when they said they only do quotes and installations in a small minority of areas in SYDNEY. they will not come our way at all (Sutherland Shire) It doesn't make sense. They had come to my Sisters house 3 years ago who lives in Sutherland shire… Read more

and fitted blinds for her house then. My girlfriend who lives Penshurst also had the same response from them "sorry we do not service your area" Come on ACCENT - you should make it clear on your website which areas you will service and areas you won't.

Very happy with blinds – Great service from the moment I contacted Accent Blinds . The ladies in the office were very helpful. The measurer was prompt and professional, I made some changes with no trouble at all. Your Installer was great he did an excellent job. Show details ·  1

Pleased with service and product – We had a positive experience in each of the getting the quote, installation and the final product. The guy who provided the quote arrived in the notified time window and took his time to take measurements and discuss options. The installer also arrived within the allocated window, did a great job of installing the blinds and left no mess behind. The blinds themselves were measured to perfection and look great. Show reply

recommend accent as my favourite we have dealt with them a number of times very happy with the service and the product – We are happy with the service and product the installation was great and frank took the time to explain how the remote worked etc Only one thing was they took a while they were very busy Show details ·  1

Poor Customer Care – I waited 6 weeks for someone to quote and 2 days before on a weekend was given a non-negotiable time via txt. Not the same customer care as when they originally installed throughout my house 30 years ago. Luckily I looked up their reviews of which 40% are ⭐️ ⭐️ or less so I think I’ll give them a miss this time. Show details

Great service from start to finish – Doug came to measure for my blinds. He was involved and interested and made suggestions. The blinds were as ordered and were well installed. However, both of us missed that the end of one blind prevented a cupboard door from opening fully. When I phoned Accent Blinds, they immediately organised the installer come and have a look within a few… Read more ·  1

days. He did, made new measurements and took the blind to be altered at Accent's workshop. The altered blind was installed again within a fortnight from when I first advised Accent of the error. Just as much my fault for not noticing the cupboard door. Perfect, friendly and efficient service from start to finish. The blinds look great. If I need more blinds in the future, Accent is where I would go.

Plantation Shutters – Office easy to deal with. Quote was done in friendly and timely way. Installation was great. Arrived on time , well installed , no mess , explained how the shutters work. Always use Accent for blinds in my home. Show details ·  1

Can’t fault Accent! – We fitted out our house section by section to accommodate our budgets over the years. Finally came time to do the last few rooms and were advised the material was no longer available. Accent were able to go back and review our orders and located some materials in the warehouse which we were able to use to complete our internal style. Would have… Read more ·  1

been terrible if we weren’t able to match them all. Installation was great. Came earlier than expected. Friendly service front and back office. Thank you!

Exploitative with call-out fees – My mother-in-law purchased an awning and three months after it was installed, the mechanism was damaged in the wind. She was ordered to pay a $110 call-out fee before anyone would even come to have a look at it (very much still under warranty), AND even though she was told that the serviceman was already in the area too. They claimed it was an act… Read more

of god and were not liable to reimburse the call-out fee. Very disappointed at this exploitative nature especially considering she was even told on the phone after (and by the serviceman too) that had she not have mentioned the wind, it would have been repaired for free. So it's nice to know that this company punishes people for their honesty.

Great job done!! – Technician came out and measured up for blind, was friendly and informative. Installer was on time did a very professional job. Very pleased with the whole process!! Show details ·  1