Accent Carpets Pty Ltd

Accent Carpets Narellan are beyond disappointing. Communication is non-existent — phones go unanswered, emails are ignored, and once your job is over 24 months they want absolutely nothing to do with you. When issues were raised, they sent a representative (who was overly up himself), whose approach was belittling and dismissive. Instead of… Read more

addressing the concerns, he spoke down to us as if we knew nothing about flooring, brushed off the problems entirely, and offered no solutions.

After that visit, there was zero follow-up. No calls. No emails. No accountability. We were left completely empty-handed and ultimately had to engage another contractor and pay out of pocket to fix a job that should have been done properly in the first place.

If you’re expecting after-sales support, professionalism, or even basic communication — look elsewhere.

Feels very hard underfoot for an upgraded carpet and underlay – It's never too late to write a review, right? We upgraded our carpet underlay from standard Steplight Foam to 10mm Stepmax Foam during the selections process with our builder Masterton Homes in June 2021. After the carpet (also upgraded) was laid in or around September 2023, we suspected that we had not received the 10mm underlay as the carpet… Read more

felt hard underfoot. It has no springiness at all, which we feel it should have with the upgrade. The installer had also left clean, decent sized, remnants of the standard Steplight underlay which added to our suspicions. No off-cuts of upgraded 10mm Stepmax lying around. I queried this with our site supervisor, who said he would ask Accent Carpets to lift a bit of carpet and take a photo of the underlay. This never happened. I emailed Accent Narellan with photos of the remnants. They replied that off cuts of underlay were used to protect the existing flooring and the upgraded underlay would have been installed. Regretably, I didn't push the issue. But whenever I read about upgraded carpet and underlay feeling soft and spongey whereas ours feels more or less like concrete I wonder. I don't want to pull it back to check as it will never go back properly again unless a carpet layer does it. So I will never know and after a year of living in the new house, to say we are disappointed in the carpet we paid a substantial amount to upgrade, would be an understatement.

Extremely Disappointed with Poor Workmanship and Lack of Care from Accept Carpets – We were extremely disappointed with the workmanship in our new build. From the moment we walked in, there have been numerous issues with the flooring. Firstly, they had to redo some planks in the hallway. Every visitor who enters through the door instantly notices the difference in color in the hallway. The entire flooring creaks throughout the… Read more

house, and our brand-new flooring has so many deep scratches. The whole house's flooring is defective—you can feel the floors sinking and notice the uneven levels as you walk through.

The instructions for laying the laminate floor planks clearly state not to install them if the floor levels are off. Leveling and grinding are required to ensure the floor is even before the planks can be laid. Clearly, there was no due diligence in following these guidelines. The entire flooring for our double-story home was laid in a single day, with no measures taken to ensure that the product—something we paid so much money for in our new forever home—was installed properly.

We spent a fortune on hybrid flooring, which was sold to us as waterproof and scratch-proof. However, even the slightest movement leaves scratches, and a maintenance person from Accept Carpets informed us that it is not waterproof. Watermarks will be left if liquid is not wiped up quickly. It's incredibly disheartening to have spent so much money on a brand-new home only for it to feel anything but new.

I would never recommend the poor quality of work from Accept Carpets. I am too embarrassed to have visitors over given the look, feel, and the noises the floor makes. Nearly $20k has gone down the drain.

Highly recommend the team and company – Highly recommend Accent Carpets for those who are looking for flooring solutions. Carolynne was customer oriented, very knowledgeable, and professional business manager. Great to work with. The carpet was laid and installed well, the whole process was made easy. Everyone involved was attentive. Thanks to Carolynne, Shane and Jude. Show details

Godd quality carpet – Accent was easy to deal with. They ran into some installation delays because of Covid but they kept us informed and arranged a top class installer. Show details

Refreshingly Impressive – From the first time we visited the showroom we experienced friendly and professional assistance. Carolyn and Jude were exceptionally helpful and patient (as I had difficulty feeling confident with the colour I wanted). The carpet layers, Shane and Shane were both so capable, efficient and neat, nothing was a problem. They moved our furniture,… Read more

installed the carpet, all without a scratch or mark on our newly painted walls. We could not be happier with our experience and thank them very much. Bob and Rhonda Salkeld

Knowledgeable, Good Products, Friendly Staff – This is the 3rd time our family has used Accent Carpets. Each time we have been impressed with their customer focus and knowledge of products. Prices are very reasonable and they work with your needs. Install was a high standard! Highly recommend  Show details

Customer Service – We purchased carpets, timber flooring and shutters from Accent Carpets and Blinds 7 years ago when we built our new house. This included motorised roller blinds. We spent over $35,000 with this company. We have so far been very happy with the product. Recently I had to change the batteries in the motorised blind remotes. Somehow I have pressed a… Read more

certain combination of buttons together and have reversed the direction controls on the remote - much to my wife's annoyance. Usually I am fairly competent at working out remotes, but this has me beaten. However, when I phoned Accent to ask for help, explaining that the brief leaflet I was given, when I bought the blinds, tells me nothing, I got no help at all. I was told that they don't use that type of blind anymore and the lady actually suggested I go to other blind shops to get advice!!!! I have searched online and got nowhere. I can't believe that the company we spent a considerable amount of money with cannot help us or find us someone who can. UPDATE: I have checked on the information sent to me from the representative from Accent Blinds. The company I used 7 years ago was Accent Carpets. They sold blinds as well and were sometimes known as Accent Carpets and Blinds. I am very sorry that I have mixed them up with Accent Blinds and I apologise for giving Accent Blinds a bad rap on my report. I will try to resubmit my item under the correct company heading. FURTHER UPDATE: I went to Accent Carpets in person and explained the problem. They gave me the name of the company that they got the blinds from. I have contacted that company and have got no help from them - they can't tell me about how to operate the remote because they don't know which type it is. EVEN FURTHER UPDATE: I went out to visit the company that made the blinds and met a really nice man who was extremely helpful and showed me how to program the remote, in fact he even gave me, free of charge, a much better upgraded remote. Problem finally solved!

Castle Hill Store!! FANTASTIC SERVICE – Nothing was too hard for the Castle Hill store, I rang them with an old quote from August, they confirmed my colour choice from the carpet range and had me booked in within 3 days to have it laid. I was shocked that it was that easy. It was installed and all mess cleaned up in a day. Professional service and exceptional labour. I want to mention… Read more

Carolynne Harvey, your friendly and professional service is what brought me back. Your no worries attitude made it so stress free to deal with you and your team. I can't thank you enough

Exceptional Customer Service – I had an issue with the timber floors supplied and installed by Accent Carpets. Adam from Accent Carpets dealt with my issue, and nothing was too much trouble. Adam is a consummate professional and would recommend when building a new house you insist on Accent Carpets.