Knowledgeable, respectful, energetic, solutions focussed and creative.
Kristen was our consultant and was extremely energetic and willing to assist. Kristen walked the floor for the right tiles for our entire house. We ended up with every tile selected at a very affordable price with a modern and designer vibe. Kristen even set up a display with notes on the tiles detailing which one was for where - to help me present the suggestions to my partner on a day she wasn’t in. There were some minor changes but another professional was available to help us solve flow on effects, etc, Manuel - Amazing!!! This man sold us an idea we had been thinking about but we’re too scared to decide on. However, as soon as we saw the vision be perfect. Can’t recommend CTM Flooring enough.
Outstanding customer service and quality workmanship
We hired CTM flooring to do tiles and carpet for our new house . Dhaval is an outstanding sales person , he guided us very patiently throughout our selection process . Manuel took personal care and ensured that we get the best service . Daniel and team did an outstanding job in executing the project to our satisfaction. We are very happy with the price and quality of service provided . I would recommend CTM tiles to everyone for the below reasons
1. One stop shop for all our flooring needs
2. Excellent showroom and great collection
Quality tiles showroom
Seraj was very helpful to choose the tiles for our new home. Technically he got very good knowledge and he will apply that towards the tile selection. If you are after a good quality tiles for home, Bathroom and outdoor this is the best shop.
We spend around totally 12 hours in 3 different days to choose the tiles. All the time Seraj was with us especially when we are completely blank at some point. Outstanding customer service.
They gave me good discount as well.
The reviewer stated that an incentive was offered for this review
Beautiful Tiles, Changed our House
We tiled our rumpus room and the adjoining covered outdoor patio, both in the same tiles.
The tiles are beautiful and really changed the appearance of our house. Visitors have started asking for the name of the shop and wanting to do a similar job. Thank you CTM, we couldn't be happier.
Excellent Customer Service
I just want to say how much I love my engineered floors and carpet that have just been installed, the quality is outstanding!! Thanks so much to Kristen she has been amazing, so incredibly friendly and helpful and she gone out of her way literally to assist. Without a doubt I would highly recommend CTM Flooring.
Excellent service and customer delivery!
A HUGE shout out to Manuel and his team who has done an excellent job with our flooring. Dhaval was very patient with us in selecting the right tile to match our taste.
The installation team is an absolute pleasure to deal with. Timely calls, project updates and a very clean crew made the install a breeze!
I am renovating my two bathrooms and I am going back to CTM for more!
Thanks guys for all your help. You guys are the best!
Keep in mind before approaching them for services:
They will promise heaps but deliver little,so make sure you have it in writing everything that they promise.
The given work timeline may extend by several weeks
Don’t go for the extra stuff they so enthusiastically suggest, it’s going to cost you a lot of money
Make sure you actually see everything that they are going to use, eg., flooring, tiles, skirting and every little bits and pieces that’s needed as they might just say that it was not included in the price. After you have paid the money, their tone changes.
They are extremely pricey for the shoddy service they deliver.
I would really take all the excellent reviews given here on this website with more than a pinch of salt.
Unbelievable service! Thank you for being so patient Dhaval you were amazing.
Would reccomend you to anyone needing tiles and flooring. Thanks again for looking after us. And for all your great suggestions. Ctm have it all and so conveniently located and parking is easy. Oh and the tea and coffee were appreciated
Great Customer Service
I actually would like to give a 4.5 star rating. The overall workmanship and tile installation was done well however, we did have a sunken living room step that we weren't 100% happy with.
In saying that, once we brought it to Jeff's attention (the contract manager), he was absolutely more than happy to get it rectified to our satisfaction.
Despite the busy Christmas period and holiday season, Jeff worked his magic and was able to get the tilers back in to fix the tiles for us and we are pleased with the overall outcome.
Terrific customer service and they do make you feel looked after!
- Verified customer
We engaged CTM to remedy (ie rip-up and replace) a failed installation by another firm.
All the way through the process we found the CTM team excellent to deal with - Simon and Jess in sales, and Jeff and his team on the installation. Jeff in particular is great - he's confidence inspiring, and he and his team delivered a fantastic looking floor. My wife and I are delighted with the outcome, and would definitely recommend them.
- Verified customer
CTM flooring great location
I recently purchased a variety of tiles for renovation. Dhaval and the other staff could not have been more helpful and patient when it came to selecting the right tiles. Dhaval was extremely polite knowledgeable helping with colour matching, feature tiles and correct amount of quantity, colour matching of grout also. Thanks CTM.
CTM = Our go to for entire Home Renovation
Manuel, Geoff and the CTM crew at Winston Hills have been outstanding throughout our whole home renovation. They have met our budget, our timelines and the work performed has exceeded our expectations. Really thankful to have such a reliable team to help deliver our dream renovation. Thanks Guys!!
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