Reviewer Photos & Videos
Outstanding customer service, beautiful tiles
We purchased tiles from Beaumont Auburn in late 2019 for an outdoor patio and are delighted with the finished product, the tiles are beautiful! But it was the customer service from Jeet at the Auburn shop which really made the difference! He went above and beyond, was incredibly helpful and solved all problems that came up including sourcing additional stock when we needed more tiles. He was professional, reliable and polite, a real credit to Beaumont. Thanks Jeet!
Absolutely No Service at all in Marion headquarters
Went to the Marion Road premises yesterday, and after searching for the showroom (no signage) for 20 minutes, finally found it and spent another 20 or so minutes looking at tiles (had around $10,000 to spend) and as most of the designer tiles I was interested in had no prices, went to the desk to ask could someone assist me and got 'you will have to pick them out and tell us and we will look up the prices for you if we can'. What? that's not service. I wanted to compare prices with the tiles i was interested in for heavens sake! What was i m...eant to do, write down all the names of the tiles I was interested in, run back to the counter - three rooms away, then back to the tile and do it all over again and again? Don't know it is only Adelaide showroom, but the grumpy service desk needs looking into. I will spend my $10,000 elsewhere.
I was so blown away by the excellent service my wife and I received. The owner was so helpful as this was a new area for us and I have to say I will shop and attend the Beaumont Browns Plains store as many times as required.
Please work with the people in the store as again nothing was to hard for Scott and this team.
Thanks so much and I will be back.
Beaumont tiles Auburn - Jeet & Jason - provided more than 5 star service. Highly recommended.
They are very professional and guided me in selecting the right tiles for my newly built house. They are very helpful and patience.
Jeet is a very passionate guy to help customers with right product.
Thank you Beaumont tiles Auburn.
Product great but Delivery and communication problems
My client and I had great service in store, and deposit paid (13/5/20). When my client was ready to have the tiles delivered, (tiler starting Monday 15/6/20) paid the balance on 8/6/20, then 4 days later (only when client phoned Beaumonts, no phone calls at all from Beaumonts to client or myself) was told the floor tiles wouldn't be here until 18th, and both of the wall tiles are out of stock!!! One of the wall tiles has been sourced elsewhere, the other not due till August! This should have been conveyed way before now.
When a client pays a...
Shout out for sales person at Auburn store
My renovation started just a few days before the pandemic. In my visit to Auburn store, I met Jeet which helped me with virtual shopping. He assisted us via face time. Very knowledgable person with an amazing sense of design, very flexible and professional that helped me to upgrade 4 bathrooms with 4 different types of tiles. My last bathroom is amazing our choice of tiles with black mixers and smart toilet is best part of my house. I told the store manager that Jeet is an asset for your organisation.
I recommend Jeet to any one need loyal and honest sales person.
I recommend if your needing help with deciding on what tiles to pick go and see Helen. Good old fashion service. The Tiles were at a good price and lots of choice. Really happy with the service here.
Beaumont Tiles Wooloongabba Simone
We were very happy with our initial experience at Beaumont Tiles Wooloongabba with Simone. She was a wealth of knowledge in all aspects of bathroom renovation. Very personable and helpful.
Couldn’t fault Beaumont Tiles at Thornleigh. Good advice, quick service and willing to price match and discount. We have renovated 4 bathrooms and 2 kitchens and have used Beaumont each time.
Exceptionally helpful. Patient and provided some great ideas and insights helping me consider functionality, design and cost whilst still delivering the perfect result. Best part of the renovation. Great delivery too as project on tight deadlines.
Definitely worth using again and again
Springwood Queensland - Excellent advice
Dropped into Beaumont looking for something to rectify a rather large gap between tiles and kitchen bench - we thought the gap too wide for a neat DIY silicone job. They had a potentially suitable product, but Tim in the trade section reckoned that installed as an afterthought it would look shocking.. he contacted one of his tiler customers for some guidance for us and we couldn't be happier with the fix that Luke the tiler gave us. Authoritative advice beyond the call of duty - great work Tim! And of course to Luke the tiler, who had our kitchenbench/tile interface looking schmicko in less than an hour.. with a free tutorial to boot.
Tuggerah Beaumont Tiles
Michelle From Beaumont tiles Tuggerah helped make our dream home absolutely stunning, her ideas, professionalism, suggestions and service was outstanding I walked in confused and came out knowing exactly what I wanted. Nat as well has helped with any advice I have needed. Great team and great service.
Not interested in me, so why bother?
That was the second time I have been to Beaumont Tiles at Thornleigh (fool me twice, shame on me).
This is the second time they were disinterested in me being there.
This is the second time the older guy didn't get off his chair to help.
This is the second time they didn't have stock, even though it is on their website.
This is the second time they were condescending to us.
THIS IS THE LAST TIME I WASTE MY TIME GOING TO BEAUMONT.
Worst ever service
We went to the beaumont tiles in Dandenong last week to purchase the tiles On 14/05 for our new build as it was getting closer to hand over and we wanted ti make sure that we purchase the tiles we wanted earlier as we were worried about not getting enough stock by the time we are ready to do the tiling. As soon as they saw us with a house plan, the service person who is an older guy, told us that they don’t service this builder. We told them that we were doing our on flooring and he still continued to tell us that they dont provide tiling for ...this builder and asked us if the builder has given us the credit for flooring etc which was very unnecessary as we were there to just purchase the tiles and we had the plan with us to make sure we had the accurate measurements. Anyway, eventually they agreed to take the plan from us and told us they will contact us in a week or so as we had plenty of time. We felt that was very rude as now we had to go back again to make the purchase once we get measurements. Honestly, we were only after tiles for a very small area and they did not seem to be interested or willing to help at all. As expected we still haven’t heard from them. Absolutely disgusting attitude we will never go back to them.
trouble with so called co guarantee
The company, Beaumont tiles, gave guarantee about the quality of their tiles. One of my tiles 'flaked' after installation, not caused by installer nor my tenant. Refused to replace faulty tile, blamed everyone but themselves and manufacturing 'quality' of their tiles. There are plenty of tiling co's, the hassel of dealing with this was very unpleasant.
Probably won’t go back
After sourcing some expensive mosaic tiles prior to Christmas we tried to return a couple of months later as they had very over estimated the amount of tiles needed. We could not get tiler n for a smaller job due to festive season so once we realised had too may tiles they would not credit. A few hundred dollars of tiles
I was really impressed with the brilliant customer service, friendliness and help. You made a daunting experience so much easier with your help and ideas thank you very much. Highly recommended
Excellent service with a smile - each and every time.
We thoroughly enjoyed working with Eriana and Pieter on our tile selection. They are extremely knowledgable, professional, friendly and patient, always going above and beyond. We would highly recommend the Thornleigh branch for tiles, styling advice and exceptional service. Thank you Pieter and Eriana!
Questions & Answers
I am seeking quality vinyl tiles. Do you have such as this and can you organise a tradesman to lay them? I am in Scarborough, northern Brisbane. Thank you.
Beaumont TilesBeaumont Tiles
Thank you very much for your enquiry be we do not stock vinyl tiles unfortunately.
Beaumont Tiles Head Office.
Is it standard practice to be charged a delivery fee when picking up tiles from a Beaumont store?
Beaumont TilesBeaumont Tiles
Thanks for your question, which store is your local Beaumonts store?
Beaumont TilesBeaumont Tiles
Hi Steve, we'd like to discuss your recent Beaumonts experience with you. Are you able to email your best contact number and we will get one of our head office team to give you a call to discuss. Regards, Beaumont Tiles Head Office
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