740 reviews
Andrew did a great job correcting the grout in my new bathroom after the tiler had used the wrong colour. He also problem solved the dried on grout haze over the wall tiles and re sealed everything for me! Very happy with the results, highly recommend! Show details · 1
Excellent job and service. Huw resealed our balcony and replaced a number of tiles. The balcony looks so much better - cleaner and almost like new (building is 15 years old). He also resealed our two bathrooms and regrouted the tiles. His work is outstanding as he is very fastidious. He also noticed a a few extra jobs that need to be done and… Read more · 1
will return to do them. I would recommend Huw. He is reliable, reasonably priced, great customer service and hard working.
Extremely happy with Andrew from Tile Rescue Wollongong. Excellent work, turned up when he said he would & kept in touch throughout the whole process. Would definitely recommend his business. Show details
Reviews with attachments
- +1
We used Huw Rosenberg from Gold Coast South and he was fantastic. We initially wanted the wall tiles regrouted and the floor cleaned, but Huw ended up doing much more. He went above and beyond what we expected. Huw was punctual and efficient, but the care he took with the job was exceptional. His communication and workmanship were both top-notch… Read more · 1
and he was able to do some extras for us such as replacing broken tiles, replacing taps and a shower screen installation that we did not have time to do as we were from Sydney. I genuinely felt I could trust that I was getting a fair price for an exceptional result. The before and after photos are below.
I highly will Appreciate Tile Rescue, Raj Patel to do any work with your bathroom and shower tile grouting, and epoxy grouting, silicone sealing. Very proffesional cleaning of tiles after Removal of existing grout, proper room sealing to avoid dust, took 2 men to complete the job. I am extremely happy and pleased with their work, and would recommend others to go with Raj and Team, Thanks very much. Show details · 1
Big thank you to Mick and team on the great job they did in restoring my shower. Very professional and would recommend them
Andrew did a fantastic job, he was very professional and the shower looks brand new. Show reply
- +5
Before I start I just want the public to know I was in mediation with them for 1.5 months to see if they would resolve anything. Cut a long story short, nothing was remediated, and they directly asked me to be a decent human and not post my review, but i feel compelled to tell the truth about my experience so that people can have a very honest… Read more
view of my experience and what you may experience.
Let’s first start with something very important. Tile rescue have no power over their franchisees so you will be at the mercy of the franchisee who does your work. This means if you have any real issues, head office can’t do anything for you and you are at the mercy of the technician who did you work.
I won’t call out the franchisee who did my work because he is a decent person. Let’s focus on the product and what happened.
I hired them to so 2 showers repairs in different properties. The first property was a full new epoxy and seal across walls and floors of shower. Water was getting under the tiles so just needed everything sealed again. The technician went out and quoted, told me no issues and was confident the job would be easy. He did the work, but complained as he invoiced me that the shower was small and tight so cosmetically it may not be the best quality work. I have this place rented to a tenant so was unable to inspect. I asked would this affect the integrity of the sealing and he said no but usually I remove the shower screens for these type of showers then reinstall, so automatically i thought why didn’t you do this for me but are telling me after the repair? This repair costed about $1200 from memory. Anyhow I took his word and thought ok great I will hire him for my other property that actually had a more serious leak.
This shower had a more serious leak where water was dripping downstairs through the floor. Got him out to quote and he said it was an easy fix and just needed epoxy grout. He seemed like a great guy from the previous work and had 5 star reviews on google. This job he said all was needed was the floor to be sealed with epoxy grout including the corners (which i found odd because silicone is usually used here because it is prone to movement in those joints) also first row of wall tiles in shower area re grouted. This costed $875. However before he commenced the work he wanted me to get a pressure test done to ensure pipes etc weren’t leaking which was fair enough although I did tell him this was tested years ago. Called a plumber out who charged $300 for this and no issues found so Tile rescue proceeded with the work. Came to inspect and the worked look OK, definitely not great but passable. The wall tiles did have some chips but they said this is common with the white ceramic tiles I have so i said fair enough. Anyhow let us all dry for 3 days to be extra safe, tested it and water still leaking in the exact same spot and rate. Called him back out and after investigating booked in to redo the worked but wanted to remove shower screen as suspected issue was from there now. So out goes shower screen and to his credit found really bad shower angles and large gaps in the tile where the shower angles go into the wall. So he cut out the plastic shower angles, and filled all gaps with epoxy grout. Few days later tested and good news no more leak. Finally we had a good result. He came back another day to help me put the shower screen back on, like i said he is a great guy. That all happened and somehow we managed to get the old screen back on. I had a tenant moving in the day after so no more testing could be done. I felt so grateful to the technician that I gave him a $400 cash tip because of all the times he came back out and I try to be fair and kind.
Fast forward 6 months later, the tenants left so I went to the property just to do some maintenance and thought to have a look. To my surprise I noticed the epoxy grout starting to crack on the wall to floor joints. So i took some photos and sent to tile rescue. They believe it was just cosmetic. However i had an inkling to do another shower test, and bang water leak again. Nightmare came back. To his credit he came back but needed again to take out the shower screen, so we did and what I saw was pretty bad. Most of the epoxy under the shower rails had completely failed. Washed away, stained, cracked and deteriorated. So water was once again penetrating below the surface but this time it looked even worse.
After much discussion the technician conceded that this couldnt be fixed above tile and needed a full shower renovation. Obviously as well I needed a new shower rail cos it had come on and off too many times now. In that moment i remember thinking to myself this is NOT how epoxy should work as I have used other similar companies. Although epoxy is in my opinion a bandaid solution, it should definitely last more than a few months. Anyhow it was left at that, failed shower, nothing else they could offer, no mentioned of compensation etc and I remember thinking to myself man I gave this guy a $400 tip and I feel so ripped off now.
So after much back and forth thinking I decided to share my experience on productreview because I felt it was really important that others knew of my experience and I personally rely on online reviews to hire people. I felt horrible because I liked the technician on a personal level but also felt very ripped off.
So I posted the review but selected the option of mediation to give the company a chance to respond. To their credit head office acted promptly although my feedback was directly shared with the technician despite me asking to keep it between us for now as I really liked the guy and wanted to see what head office could do.
Manager contacted me and we went through it all for both jobs but focused on the leaking shower. Manager was a nice guy and seemed interested to help, I shared the photos of the failed epoxy and was told it looked like it was mixed incorrectly as it is a 2 part mixed epoxy. Now I am no expert but if a technician is getting this very basic task wrong something is seriously wrong and I could have avoided this situation if the batch was mixed correctly. They were interested to head back out but as it is all franchisee owners I wouldn’t be able to get someone else to do the work because who would pay for it as I would be liable. They had discussions with the technician who did my work and he wasn’t willing to offer any sort of refund and the crazy thing is I only asked for something not everything because I value peoples time, but not even the portion of the dodgy product?
Anyways back and forth for weeks, them trying to convince the franchisee to refund a bit, him saying no. Me getting the phone calls about them working for on it etc. The communication from them kept slowing and slowing down, especially once they asked me to be a decent human and not post my review. Despite this I contacted another 3 times but nothing was getting done so in my eyes chapter closed, over a month of mediation and clearly they couldn’t do anything and weren’t willing to offer any compensation. So essentially to me mediation is as all about them trying to save face, not ruin reputation but no willingness to compensate which to me just shows they don’t really care.
What this made me think is how many others who had a negative experience that did not post because they were pleaded with not too. But I thought i will be part of the solution, not the problem.
I would warn anyone looking to use their services to have a good think and read of my review and hopefully you can avoid a situation like this. In the end now I spent $5000 to get my shower properly repaired which I am fine with, but if i did not hire tile rescue I would have been able to use that money towards this repair. Interesting that when they quote they don’t tell you it is a hard job, until after they invoice you. Had I known likelyhood of failure there’s no way I would have hired them and done the rebuild from the get go.
Whether some technicians are trained poorly or just have no attention to detail I couldn’t tell you, but one thing I would do is never hire a place like this who can’t hold their franchisees accountable. Because it all comes down to your luck of who services your area.
I 100% expect a bogus response to my review with not all the truth, but please be a good judge of that for yourselves and everything I have is with evidence. Good luck and truly hope no one experiences this.
Latest follow-ups
Highly recommend David from Tile Rescue Berwick. Had our ensuite shower re grouted. Did an exceptional job, looks brand new. Was very careful not to damage tiles when removing the old grout and colour matched new grout perfectly. Price was also much better than the usual competitors. Show reply
Follow-up · The regrouting took a full day. The ensuite was left in a clean condition. The grout has only been in a couple of months so can’t comment yet as to how it will hold up, so far still as new,
I have full praise for Steve Jolly from Tile Rescue Ormeau. I had white grout in my tiles which was impossible for me to keep white. Steve thoroughly cleaned the grout and at my request put in two coats of grey sealer. He has done an absolutely… Read more · 2
perfect job, I can't be more happier. He is an extremely nice man, he managed to do the job in one day instead of two which was great.
Follow-up · Follow up to my Grey Tile Sealer. It has been a few weeks since the job was done. I am really happy with it. I love white grout, so I was a unsure about changing to Grey, at first I was doubtful but I really like the Grey now and it was the best decision. I was advised not to use harsh chemicals on the floor or in the showers, we use Long Life… Read more
Professional, personable & a pleasure to do business with, Tom has it all & he’s a perfectionist! My showers have been transformed from tired, dated & grotty to looking brand new, couldn’t be happier & all for a reasonable cost. Very happy customer. Show 2 replies
Follow-up · There were no unexpected challenges, Tom turned up when he said he would & worked very hard to transform my bathrooms at a very competitive price. A true professional & excellent tradesman.
Positive reviews
I highly recommend Forest Lake Tile Rescue for their excellent work. Kai did a fantastic job using epoxy rout on the shower floor and walls, leaving everything looking as good as new. Adam also returned to the property at no extra cost to seal and finish the external wall and floor joints, which really showed their commitment to quality service. … Read more · 1
I really appreciate their strong work ethic, flexibility, and willingness to go the extra mile—not just to fix the tiles, but to make sure the customer is completely satisfied.
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We are located in Safety Beach, Vic and David from Tile Rescue Berwick did an amazing restoration of our shower/bathroom. He took his time and performed a miracle. We are so pleased. I could not recommend him more highly. Thank you, David and Tile Rescue. Show details · 1
Lane did a wonderful job rejuvenating our ensuite. He was punctual, quick and efficient and advice on colour matching was exactly right. Will recommend him to friends. Show reply
Negative reviews
Poor products and workmanship. We had a shower regrouted as the original grout had failed and water had gone into the wall and carpet of the bedroom next door. We got a plumber to do a presure test of the plumbing and results came back clear. Tile rescue came out and advised they could fix the problem with regrouting the tiles of the shower and… Read more
up 2 tiles on the wall of the shower. After they left we contacted the tenant (it was a rental property) and she advised that no grout had been replaced and the tile rescue staff only silicone the drain, shower rose and taps. After we contacted tile rescue back they confirmed this and the owner came back to do the job that we paid for. He advised that the job would have a 5 year warranty as they used premium grout (their product). We got the wall fixed and replaced the carpet. Less than 5 years later the grout has failed and we have the exact same problem - in the exact same location with the same amount of damage. Initially Tile rescue said they will NOT honour the warranty as they say we used the incorrect cleaning products - the tenant only uses products made for cleaning showers and baths. Tile rescue have now told us we were suppose to use "THERE" cleaning products. The tenant and ourselves were never told this when they quoted, or when they completed the work. Had I known this at the time of the quote, I would never have gone with this company as it would have been to hard to make sure the tenant used "their correct" cleaning product. We know have to fix the shower again and fix the damaged wall and carpet. Amendment: Since writing this review Tile Rescue have contacted us and advised they will fix the bathroom under warranty but not the carpet or wall that was damaged due to the 2nd incident. When I asked how they were going to fix it this time, they advised they would regrout (same as last time). We have now had a 2 builders and a plumber out to look at the bathroom. The advised us that Tile Rescue and any other company should not have advised they could fix this problem by regrouting in the first instance, let a loan the 2nd time as the water proofing has failed under the tiles. Tile Rescue are still saying they can fix this problem with just regrouting the shower. Both builders have said that this is common practice with these regrouting companies - They put a band aid over the problem and the issue is still there. Stay away from this dishonest company. They will tell you anything to get your money.
TERRIBLE - HERVEY BAY, we engaged tile rescue in Hervey Bay to re-grout 2 of our showers, the so called technician (no formal trade qualification) cut through the wetseal, waterproof membrane, then just glued the tile back done, and said it will fail again. when we wanted it fixed properly, their STATE MANAGER argued with us and then wont return our calls or email. NEVER USE TILE RESCUE - CAVEAT EMPTOR Show details
Unreliable, no customer service. Would give 0 star if I could – I spoke to them on 17th January regarding a complaint against Forrest Lake Tile Rescue( FR Tile Rescue cancelled my booking abruptly - no explanation and no apologies) You said you were going to look into it and get back to me but never did. Very disappointing and found you and Forrest lake tile rescue are very unorganised, unprofessional and… Read more
lack of customer service. I was struggling to find another tile cleaning company in result of this drama. I usually give a proof of purchase to make legitimate, obviously I can't as this was pre service incident but this is legit complaint.
We're sorry to hear about your experience and… Read more
Recent reviews
Wow, just wow. Cameron was timely efficient and you really get a sense that it is not a rushed job . Communication and skills are top notch -felt I could trust a fair price for an exceptional job .Wished I has taken before photos -will definitely do that for the second Bathroom he is coming in to rescue as well. Show details · 1
Andrew from Wollongong did some tile regrouting in our showers and also polished up our tiled floors. Real nice and friendly person whom arrived on time and did an excellent job for us Show reply
I had a leaking shower and organised Tile rescue Ballarat to come and give me a quote to repair the leak. Cameron arrived on time and is very courteous and repaired the leak in a very professional way with nothing was to much trouble. Cameron explained everything in the process and the final result was stunning and at a competitive price. Thank you Tile Rescue Ballarat and will be recommending this business to anyone who requires this service. Show details · 1
Michael was very professional and helpful. He helped us work out the best approach to make our repairs and then did an excellent job working with difficult areas. We definitely recommend him. Show details · 1
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I couldn’t be happier with the work Geelong Tile Rescue did on my leaking balcony. From start to finish, the service was exceptional. Vetou went above and beyond—he even set up shade so the tiles on my north facing balcony wouldn’t get too hot to work with, which shows the level of care and professionalism he brings to the job. The re grouting was… Read more · 1
done meticulously, the perimeter was sealed, and the results speak for themselves. The tiles look brand new again, and most importantly, the balcony no longer leaks. It’s such a relief to have the problem fully resolved and the space looking better than ever. I highly recommend Geelong Tile Rescue for anyone needing quality workmanship and reliable service.
We recently had our shower regrouted, including silicone replacement, and the results are outstanding. Michael was professional, punctual, and incredibly thorough from start to finish. He took the time to explain what needed to be done, worked efficiently, and left everything spotless. The new silicone and grout work looks flawless and a finish… Read more · 1
that makes the whole shower look refreshed and brand‑new. Highly recommend for anyone needing reliable shower repairs. Excellent service and exceptional quality.
This is a fantastic husband and wife team small business. The quote: Keira explained everything in detail when at my house and seeing what had to be done. I was very impressed with her knowledge, skills and explanation. You pay for quality but it's a small percentage of a total bathroom renovation. The work: Oliver displayed a very professional… Read more · 1
manner and certainly knows his trade. Excellent communication skills and work ethic which translated into a quality job completed to my expectation and satisfaction. My bathroom isn't new. I didn't expect it to be when Oliver was finished. But it's a vast improvement from how it looked beforehand. And without the new bathroom price tag! I would definitely recommend this business if you need any regrouting work done. Thanks.
The results of Carpen's work are amazing. His work ethic is amazing, and his results impressed the other trades on site so much that they will be using him on future jobs. He provided a clear, detailed quote; there were no hidden costs. I recommend Carpen to anyone who is looking to waterproof and improve the appearance of a tired bathroom. Show reply
We had Souravbhadana and Adiba attend to our grout issues. The job was handled competently and well. He was thorough in discovering our concern and then fixing them to our satisfaction. Their timing and attention to detail was very satisfactory. Job well done thanks. Show reply
Michael from Canberra has provided a prompt and good service for removal and replacing silicon in shower recesses. I have recommended him to family and friends and they have all been happy with the service. Show details · 1
Tile Rescue did an amazing job! Sourav Bhadana, who handled the repairs, went above and beyond. He was extremely thorough, professional, and took real pride in his work. The tiles and grout look brand new, and the attention to detail was outstanding. Great communication and service from start to finish. I’d highly recommend Tile Rescue (and Sourav!) to anyone needing tile or grout cleaning and repairs. Show details · 1
Thanks to Souraurhadana and crew for the great job on our bathroom renewal. Very happy with the result. Extremely thorough, attention to detail and great communication. Show reply
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Hi Jennifer, At Tile Rescue we take all feedback… Read more (+1 reply)