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Tile Rescue
4.8 from 257 reviews · View Statistics

Reviews

  • Customer Service
    4.9 (71)
  • Timeliness
    4.9 (71)
  • Job Satisfaction
    4.9 (196)
  • Rates and Fees
    4.8 (65)
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Amazing outcome

published

Randwick tile rescue were professional in their engagement and their service was exceptional. We are very happy with our results. Alfresco clean and seal and all the internal areas, laundry and bathrooms look fantastic. Very impressed.

Customer Service
Timeliness
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you C Diamond for this review for Terrence of Tile Rescue Randwick! We are really happy to hear that you are pleased with the results and service, Terrence appreciates your recommendation.
Jude@Support

John

JohnSydney, NSW

So good we no longer notice...

published

It's 6+ weeks since Damien from Tile Rescue Pymble, with Haagen, treated grout and tiles over large areas in our house: two days work. The job was well done and pleasantly too.
As credit to them, after our initial delight at the result, we quickly became accustomed to the improved appearance; visitors have remarked positively which reminds us of the quality we now have.
Well done.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you John for leaving this review for Damien and Hagen of Tile Rescue Chatswood/Pymble, they appreciate your feedback and we are really glad to hear that you are happy with their work.
Jude@Support

Fantastic

published

We called David to check out our shower to have repairs, he booked a time looked at it thoroughly and quoted us. We booked it in. David and Michel arrived on time, were highly professional and very thorough. The cleaned up after themselves and were all in all fantastic. Highly recommend.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Lyndsie, thank you for leaving feedback for David from Tile Rescue Berwick, we
are so glad that you are pleased with their service!
Thanks, Maddy @ Tile Rescue Support

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Great result with great service

published

Cameron from Tile Rescue Northeast Brisbane provided a full clean of the tiles and grout throughout my house. The process was seamless from start to finish and the end result is excellent. The tiles and grout look brand new. The price was very reasonable considering the effort and attention to detail that went into the job. I would use him again and recommend him to others without hesitation

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Brett, thank you for taking the time to leave this review for Cameron of Tile Rescue North East Brisbane, he appreciates your recommendation.
Jude @ Tile Rescue Support

Jacqui Banicevic

Jacqui BanicevicSydney, NSW

So, so happy with Tile Rescue Menai

published

The drain in my shower is higher than the floor, so the water sits all day and the grout had eroded to the point it was leaking, sometimes enough to run down the wall downstairs.
Michael from Tile Rescue Menai sorted out the grout issues and cleaned it all up and now it's better than new.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you Jacqui for leaving this review for Michael of Tile Rescue Menai, we are really glad that you are happy with the results, Michael appreciates your feedback!
Jude @ Tile Rescue Support

Amanda

AmandaCentral Highlands and Goldfields, VIC

  • Verified customer

Do Not recommend chipped all my tiles

published

I had both of my showers done last year $1700 later I wish I had got my showers re-tiled instead of using Tile Rescue. My showers were only 4 years old but the grout was crumbling. So I called Tile Rescue at no stage did they say they may damage tiles, they chipped every wall and several floor tiles, as per photos. I definitely would not recommend

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Incentivised ReviewNo
3 comments
Tile Rescue
Tile Rescue SupportTile Rescue
Amanda
Amanda

Hi, my postcode is 3437, the name of the technical clan was Jay Jenkins. I did speak to someone from your office a couple of months ago but the resolution was to arrange for Jay to phone me. I have sent the proof I don’t want to deal with Jay.

Amanda
Amanda

You will see this was in remediation from 26 August 2020

Brooke C.

Brooke C.Sydney, NSW

Amazing Job, a very happy customer!!!

published
Customer Service
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Wow! Thank you Brooke for taking the time to leave this review for Jorg Dinter of Tile Rescue Manly NSW! We are so glad to hear that you are happy with his work, we will ensure that he receives your feedback!
Thank you! Jude @ Tile Rescue Support

Gordon R

Gordon RSouth East Queensland, QLD

Great job so far.

published

Asked Tile Rescue to quote for an apartment re-grout job to be done in three stages. The quote was detailed ,and so far they have done the first stage of the job. They fitted in with my schedule, turned up on time, and did in my opinion a thorough job. I am looking forward to the rest of the job being completed to the same standard. I am certainly pleased with the results so far.

Incentivised ReviewNo
1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you for leaving this review Gordon, can you please let us know which technicians are completing the work so we can pass on your feedback? Thanks, Jude at Tile Rescue Support

Shower Regrout

published

I had my shower floor regrouted in 2018 great job $450 3 years down the track a few spots were cracked got them back to repair but we did have a leak in the waste drain which they seem to think contribubed to the few minor cracks and was had not covered under warranty which they state has up to 12 years cover
at the discretion of the technician and they quote me $858 to repair the few minor cracks this is no way a reflection on the very nice guy who came out just read the fine print and ask all the appropiate questions we all tend to to do things out of urgency. This time I had another quote for the same price I had 3 years ago.

Incentivised ReviewNo
1 comment
Tile Rescue
Tile Rescue SupportTile Rescue
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Sharyn

SharynSydney, NSW

  • 2 reviews

Excellent service

published

A great job cleaning my balcony . The guys are available , polite , helpful and thorough . I am very happy with the job and would call them again and recommend them . Amazing

Customer Service
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thanks so much Sharyn for leaving this review for Tile Rescue Canterbury! Akshay and Ritesh appreciate your feedback, thank you!
Jude@Support

Nigel

NigelSouth East Queensland, QLD

  • 2 reviews

Great Job on Bathroom

published

Prompt efficient and great end result - came on time friendly and professional did job on the shower and Bathroom floor. Surprised at how quick and professional they are and more than willing to assist the customer.

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3 comments
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Nigel, thanks for leaving this review, can you please let me know which technician completed the work so that we can pass on your feedback?
Thanks, Jude@Support

Nigel
Nigel

There was more than one techican

Tile Rescue
Tile Rescue SupportTile Rescue

All good Nigel! You were looked after by the team at Tile Rescue Forest Lake! Thank you!
Jude@Support

Jo C

Jo CSydney, NSW

Rental bathroom makeover

published

Alex from Tile Rescue Kellyville was really helpful, punctual & professional. Our rental property bathroom was is need of some TLC & Alex re grouted the Shower walls & Floor as well as cleaning all the bathroom tiles & floor grout. We are really happy with the work Alex put in & the outcome.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Jo, thank you for leaving this review for Alex of Tile Rescue Kellyville! We are very glad to hear that you are happy with his service, Alex appreciates your recommendation!
Jude@Support

Excellent service from start to finish

published

Michael was responsive, punctual and professional from the quote stage through to doing the work. Both he and Josh worked hard on the day and cleaned up all the mess afterwards. I am very happy with the end result, my bathroom looks like new without having to spend a fortune. Highly recommend.

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Timeliness
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Amanda, thank you for leaving this review for Michael and Josh of Tile Rescue Canberra, they appreciate your recommendation!
Jude@Support

Max

MaxSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Great result

published

I thought my kitchen floor was clean except for the grout/cement that was collecting everything. When Tile Rescue was finished I was astounded to see (or not see) marks on the floor that I thought were permanent all gone. Cement is lighter than before. On time, cheerful, mess free operative. I would use them again.

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4 comments
Tile Rescue
Tile Rescue SupportTile Rescue

Thanks Max for leaving this review! Can you please let us know which technician did the work for you so we can pass on your feedback?
Thanks! Jude@Support

Tile Rescue
Tile Rescue SupportTile Rescue

Hi Max, thanks for leaving this review, can you please let me know which technician completed the work so that we can pass on your feedback?
Thanks, Jude@Support

Max
Max

Rob bogdanov

Definitely not recommend!!!

published

Had a very bad experience with this company.
Tom was very rude towards me . He wheeled his heavy duty trolly over my indoor granite tiles and freshly repolished timber floors.
When asked to be careful, he was offended!
It was also an issue fro him to use an outdoor ladder to go up and down and wanted to continue to bring water in through my house up and down my timber floors .
It’s a home not a construction site!
A bit more respect towards your customers would be appreciated and less attitude!
Definitely don’t recommend. Poor experience

Incentivised ReviewNo
1 comment
Tile Rescue
Tile Rescue SupportTile Rescue
Bathroom Renovators

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Wayne Jackson

Wayne JacksonCalwell 2905, ACT

  • 3 reviews

Well done!

published

Technician arrived on time and was thoroughly professional. The standard of work was excellent. Price was very reasonable and the final invoice was as quoted. I would have no hesitation in recommending Tile Rescue.

Customer Service
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you Wayne for leaving this review for Tile Rescue Canberra, the team appreciates your recommendation!
Jude@Support

Dan S.

Dan S.Sydney, NSW

  • Verified customer

Good job

published

We got Akshay from Tile Rescue Canterbury to do the job and they were professional, quick and clean. They had re-grout and re-did the silicone around the two bathroom showers, around the sink and walls. Cleaned up the bathroom which made it looked like new again. Thanks guys.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you Dan, we are very glad that Akshay could make such a difference to your bathroom. Thank you for using Tile Rescue Canterbury!
Jude @ Support

Jenny

JennySydney, NSW

  • Verified customer

Great Work

published
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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Jenny, thank you for taking the time to leave this feedback for Alex of Tile Rescue Kellyville, we are so glad that you are happy with his service, he appreciates your recommendation.
Jude @ Support

Canterbury rescued me !!

published

Had major issue with paint like substance all over porcelain tiles in a rental. Tile rescue cleaned/regrouted saving me from retiling, they look back to almost original. Thanks Canterbury Team

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you JIl for leaving this feedback for Akshay and Ritesh of Tile Rescue Canterbury!
Jude @ Tile Rescue Support

Liz Burton

Liz BurtonSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fabulous - Looks Like I Have New Showers!!

published

Adam and Hayden from Tile Rescue Forest Lake did an awesome job regrouting and resealing my ensuite shower as well as the main bathroom shower and bath tub. They could not have been more pleasant or professional and nothing was too much trouble. Both areas were left clean and tidy. Also met their Dad, Warren, who was also very pleasant to deal with. Would definitely recommend to my friends based on quality of work, value for money and great work ethics.

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1 comment
Tile Rescue
Tile Rescue SupportTile Rescue

Thank you Liz for taking the time to leave this review for the team at Tile Rescue Forest Lake!
Jude @ Tile Rescue Support

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Questions & Answers

Hazel

Hazelasked

Do you still produce "Shower Rescue" 750ml?

1 answer
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Hazel, yes we do! It can be found on our website - www.tilerescue.com.au . If you have any problem ordering please give us a call on 02 40984012 for assistance.
Thank you,
Jude at Support

mallymuff

mallymuffasked

I can't tell from some reviews which state they are from, if I'm in Melbourne I don't want to read about work done in W.A. or Queensland. I have taken this up with PR before but it's still happening. frustrating. :(

2 answers
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Mallymuff, that's a good point!
In our responses we can try to include the state of the Tile Rescue Franchisee to assist.
Thanks! Jude, Tile Rescue Support

mallymuff
mallymuff

That would be appreciated, thanks Jude.

Len S.

Len S.asked

Do you remove stains from travertine tiles around pool

1 answer
Tile Rescue
Tile Rescue SupportTile Rescue

Hi Len
The short answer is yes , but we need more information on what the stain is and whereabouts you are . if you can send me your postcode and contact number I can have somebody contact you . also some photos of the problem will also help .you can send them directly to my mobile
0418 609 573
Bill Hyde

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