National Tiles

National Tiles

 Verifiednationaltiles.com.au
National Tiles
3.6

803 reviews

PositivevsNegative
66% · 526243 · 30%
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Return Claim MadeYes · No
Product Quality
4.3
Shipping
3.3
Job Satisfaction
3.9
Customer Service
4.1

Reviews

803 reviews
LKP
LKPSouth East Queensland, QLD
  Online store
Chris B.
Chris B.Greater Melbourne (Outer), VIC
  Physical store

Never again !

Worst Run business I have seen over a 50 year period and doubt I will ever see in the future a business this bad. Order tiles and never on time, always changing date of arrival. How can a business wait to run out of stock before replenishing their stock ? Show details
Jacqueline F.
Jacqueline F.
  Physical store

National tile

Sunshine store bad service and customer service poor stock waiting over weeks to supplier stock
Ms V.
Ms V.2 posts
  Physical store

If you need to buy tiles go to National Tiles. The best

Excellent service the staff were fantastic. Made all the difference in making the trip a highly positive experience. I bought the perfect tiles for my renovated kitchen and laundry. Also got a great deal on the price Show details
Wanda J.
Wanda J.
  Fair Incentive Verified Physical store

GRACE the tile expert

Grace from kawana was the person that look after us for our upmarket home. Her product knowledge and assistance were very professional. I would recommend her in a heart beat. Not was a bother for her. Hard to find that sort of service today.
Congratulations Grace keep up the good work. Show details
Product Quality
Job Satisfaction
Customer Service
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Rob
Rob3 posts
  Online store

HALLOOOOOOO

Thought about using National Tiles but then remembered their radio ads and went elsewhere Show details
James
James2 posts
  Online store

If you actually want Tiles Don't deal with National Tiles

Turns out there stores are just showrooms. They don't actually have stock at the "Stores" and if you want anything more than a couple of boxes you will have to trek to TRUGANINA to collect them. Worst thing is they don't tell you that while they are selling you the tiles. In fact it took 2 days for them to email me to advise collection was actually over an hour away from the store and on the other side of the city.
How Pathetic. Frank Walker should be ashamed of himself if this is the best way he can run this crap business he keeps spruiking. Show details
Product Quality
Shipping
Job Satisfaction
Lachlan
Lachlan4 posts
  Verified Online store

More Like Incompetent Tiles

Ordered online for click and collect, National Tiles refused to deliver my order to the local store and required me to drive over 100km further to a local warehouse to collect.

There reason was the order was too heavy. Given they are supposed to be national tiles it seems unreasonable they cannot deliver tiles to one of there own stores for collection.

Certainly will be taking my business elsewhere next time. Show details

Product Quality
Shipping
Job Satisfaction
Laura V
Laura VGreater Melbourne (Metropolitan), VIC
  National Tiles
Ned
NedBrisbane5 posts
  Verified Physical store

Brisbane National Tiles Support Office Great!!!

Today, I desperately needed assistance to fulfil an urgent order for my home, that was in the midst of renovations. I was assisted by the support office staff, (Cassandra and Stacey) based at the Stapleton/Yatala (Qld). I'm only a small customer, not a commercial business. Regardless Cassandra and Stacey went above and beyond to assist me when I really needed it. It's so refreshing and reassuring to see a National multimillion dollar company, put in the effort and care these two committed to assisting an ordinary Aussie. THANK YOU CASSANDRA, STACEY and National Tiles. Show details
Paul
PaulMetropolitan Adelaide, SA2 posts
  Online store

The sweet low price will soon turn sour with the terrible customer service

The website states what quantity is available but not necessarily at the pick up point selected, 4 days after purchase receive a email to say that my tiles are in Vic Warehouse and I am in SA, then the email states estimated delivery to warehouse in SA is another 9 days, send a Email on the day they are to arrive to confirm with no reply, So call the customer service number and got " I will check into it and call you back" well as expected I have had no such call. Poor service will always be remembered long after the cheap price has been forgotten. Show details
ServiceRev
ServiceRevSouth East Queensland, QLD8 posts
  Online store

Don't order custom tiles

Good if you come and collect immediately. We ordered some tiles for order and were given a date estimate. Long past it and after chasing these guys for weeks we came to conclusion they have no idea. Every date they have given us has now gone, every excuse has worn out and we have ended up disputing and reversing purchase transaction. Will give business to someone else as this shop is clueless about good customer service and people working there simply don't care. Show details
Alex
AlexMetropolitan Adelaide, SA10 posts
  Verified Physical store

Great all round - Range, quality, service and price

Great range, helpful advice and very good service.

After visiting National Tile's main competitor and receiving woefully arrogant service and advice. Not to mention inflated prices and inflated egos (Possibly due to being featured on a major TV renovation show somewhere between 7 & 10), my wife and I won't buy from anywhere else. Show details

Nathan
Nathan
  Physical store

Customer Service

Was just chasing a quote for renovations and guys were great will be ordering tiles closer to when required Show details
Anon
Anon
  Physical store

Crap service and poor knowledgable staff

Understaffed and poor service from kids who do not know what they are talking about

Questions & Answers

Michael K.
Michael K. · National Tiles

I have had the following porcelain tiles laid on my outdoor deck. do they need sealing: NT18-504FL
QUARZITI WATERFALL STRUCTURED

Hussain R.
Hussain R. · National Tiles

Is Cloud Black Natural 450x450 tile suitable for floors. I see the product spec sheet on your website shows NT19-6172FL it as not applicable but the description says it is a floor tile, and also the same series white is shows as a floor tile in product spec as well. Why is the Pei rating and pendulum rating also not applicable, is it because it is pei rating is zero and therefore not suitable for floor? Same black tile 300x300 is shown as suitable for floor but still both pendulum and pei rating is given as n/a, can you clarify pls.

Rick L.
Rick L. · National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

National Tiles
National Tiles   DM   

Hi Rick, Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

See all National Tiles questions

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