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Reviews

Review distribution

5 star
210
4 star
62
3 star
20
2 star
28
1 star
120

John B.

John B.Hunter Region, NSW

  • 2 reviews

Trade opening hours is the best in all of Lake Macquarie!!!

published

I find everyone at the store to be welcoming and helpful, the new store man that is temporarily looking after the store seems to be struggling with the price code system on the computer. I'm sure this will be overcome shortly.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationWarners bay
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, National Tiles Customer Service

Review collected in partnership with National Tiles


Great tiles

published

Perfect products and price for what we where looking for. I think asking for at least 30 words is not realistic for most people who are busy sorry to say but had to put at least 30 words

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationNailsworth South Australia
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Bill. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Good service, not great product

published

The staff at the store were very helpful and my order arrived on time.
Product was not like the sample in store I received. The sample has a smooth finish that felt protected and like it would be easy to clean. The product I received was very rough, felt like fine sandpaper. I thought I had received the outdoor version, but I was assured it was just batch variation. Very disappointed in the final product as it holds marks and is difficult to clean.

Product Quality
Customer Service
Timeliness
Rates and Fees
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Amy and we are sorry to read of your experience. Please email your phone number to customerservice@nationaltiles.com.au and we will call you to discuss further. Thank you, Brooke National Tiles Customer Service ,

Review collected in partnership with National Tiles

John Graham Tiling

John Graham TilingSouth East Queensland, QLD

Worst customer service

published

Virginia national tiles has the worst attitude towards customers IV ever come across in retail in general anywhere. Extremely rude picks fights and says sorry, too late in the day to be selling you glue. No more national tiles

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationVirginia
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1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles


Charlie K.

Charlie K.Metropolitan Adelaide, SA

Kind Service

published

It has always been dealing with Alex and Nick. Prompt Service. They know what the customers want and trying to serve nicely, it is a lot different from other branches and the warehouse. Mile End Branch is the best and makes a difference.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile End SA
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Charlie! We look forward to assisting to you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Lou

LouGreater Melbourne (Inner), VIC

Mornington Store

published

Manager went out of his way to help me. Best customer service i have had in years. Cleared up a problem I had with 1 of his staff who wasn't very helpful.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Lou. We look forward to assisting you again soon with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Very helpful at all levels

published

Assisted with stage two of bathroom Reno and not only sold us matching product but stored large quantity whilst we were away and not able to pick them up
Most helpful

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Heather F.

Heather F.Greater Melbourne (Outer), VIC

OUTSTANDING Customer Service

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeYes
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Heather! We will pass this onto the store. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Robert

RobertBrisbane

  • 2 reviews

National tiles Warana QLD

published

Lady was very helpful and friendly. Got 2 large sample tiles for $2 each (300x600) where Bunnings expected me to buy a whole carton for over $30 as they would not sell me a sample

Highly recommend this store A+++

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationWarana QLD
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Robert! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

David Goble

David GobleGreater Melbourne (Outer), VIC

Excellent customer service at Mornington

published

The staff at the Mornington store were very helpful and obliging. We found what we were looking for, placed an order and were contacted within days to tell us that everything was in store ready for pickup. It was service with a smile all the way.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback David! We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Karen Andwres

Karen AndwresGreater Melbourne (Outer), VIC

Great service - good advice

published

We were in a hurry, bit stressed and as we needed to complete a small bathroom urgently, NT were open & had good value, good quality white tiles in stock. The mature assistant, happy in her work, ensured we had the right amount and were good to go...all under 15 mins. Great customer service.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Karen! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


The HandyMan

The HandyManSouth East Queensland, QLD

First Time Shopper

published

Service and sales experience was what I expected, very good. Staff are very knowledgeable and i did not wait very long to be served. Products stocked and sold were of very good quality.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationWoolloongabba
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Very helpful and recommended products worked a treat

published

Very helpful and recommended products worked a treat. No hesitation in recommending national to anyone. They loaded the products onto my Ute and the personalised service was greatly appreciated. Thank you

Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park Victoria
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Vinodh Sesh

Vinodh SeshGreater Melbourne (Outer), VIC

Excellent people with customer satisfaction as their objective

published

Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeYes
Store LocationSunshine
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

BPratt

BPrattGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Incompetent staff

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSunshine
See all answers
1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles

Bonnie M.

Bonnie M.

  • 2 reviews
  • 1 like

Poor customer service

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile end and wingfield
See all answers
1 comment
National Tiles
National T.National Tiles

Sam H

Sam HGreater Melbourne (Outer), VIC

  • 2 reviews

We selected a laminated timber floor that looks good in the 2 rooms we used it in

published

The flooring was selected, The installers were very good, just a little concerned about the edge where the flooring meets the tiles. The edge doesn’t seem to have been fixed well

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
5 comments
National Tiles
National T.National Tiles

Hi Sam, thank you for your feedback. Please let me know if you would like to discuss the edge issue further by emailing your contact phone number to customerservice@nationaltiles.com.au. Kind Regards, Brooke, National Tiles Customer Service

Sam H
Sam H
National Tiles
National T.National Tiles

Hi Sam, we will have someone come out to site to inspect. Could you provide your order or quote number so we can find your details and give you a call to discuss further?

Review collected in partnership with National Tiles


MandA

MandASouth East Queensland, QLD

  • 2 reviews

Great Range and great prices

published

We built our new home recently, and we were after some tiles for our pool area, our Builder uses National Tiles so we went to the Lawnton store and found a beautiful Travertine outdoor tile at a great price.
The other tiles we picked were also from National Tiles, so our Builder sourced everything for us and I must say we are very happy with the tiles, the prices, and the service at the Lawnton store, and how good the tiles look ! Went back to then grab some sealer for the outdoor tiles, and the girls were very helpful again.
To us it just ticked all the boxes, price, quality and service !

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationLawnton
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service


Good quality tiles

published

Staff did everything possible to meet my needs for bathroom reno. However local stock levels need to reviewed. Had to drive 3 hours to pick up tiles from warehouse. None available locally.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Darren. We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Carol Whitfield

Carol WhitfieldSouth East Queensland, QLD

Fantastic customer service and tile quality

published

The service was of a high standard by all the staff I dealt with I store and I am very happy with the quality of the tiles. They look fantastic in my newly renovated home.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationOxley
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Carol. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Page 1 of 22

Questions & Answers

Carmel Parnell

Carmel Parnellasked

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is 0412763736

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.


Michael N.

Michael N.asked

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service


Ann

Annasked

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct


Get an answer from our members and National Tiles representatives

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