1 photo
National Tiles
3.7 from 777 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.4 (374)
  • Return Claim MadeYes (18) · No (375)
  • Shipping
    4.2 (12)
  • Job Satisfaction
    4.0 (186)
  • Customer Service
    4.2 (405)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Matthew Timos
Matthew TimosGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

First and last time will use National tiles

published

I originally Purchased 110 sqm for my project in May this year, then required additional 40 sqm to finish off.
Spoke with head office and several local stores in Melboure but They couldnt find a batch australia wide just to finish off. the difference now in tiles is noticable, shade is different and doesnt match original. made so many phone calls but never got any support. I will never use this comlany again.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Mel
Mel
  • 2 reviews
  • 1 like

Waste of time

published
Incentivised Review No
Floor Types PurchasedLaminate
Similar opinion? Write a review on ProductReview.com.au!
Disappointed customer
Disappointed customerSydney Surrounds, NSW

Product given to someone else.

published
Incentivised Review No
Return Claim MadeNo
Floor Types PurchasedTiles
Similar opinion? Write a review on ProductReview.com.au!

Definition of incompetence

published
Job Satisfaction
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
Michelle
MichelleSydney, NSW
  • 4 reviews
  • 1 like

Tile Gazumping is here

published
Job Satisfaction
1/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Anna Wadsworth
Anna WadsworthDarling Downs, QLD

Return policy sucks

published

As a professional renovator, I have spent thousands of dollars at National Tiles in the past. I purchased tiles online and was told I couldn’t return my excess as it went against the policy of the local store, even though I ordered them online through the national store. Makes no sense. Never again. You have just a customer who buys a few thousand dollars of tiles every couple of months.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Atrocious customer service

published

Ordered some floating floors 4 weeks ago.

They are getting transported from another store to Dandenong. Contacted National Tiles multiple times for a timeframe for collection.

I have been told they were in their distribution centre in Melbourne, contact them a week later for an ETA to be told they haven't left their store in NSW yet.

We're very fast processing to begin with, bit once they have your money, it's a go slow.

Incentivised Review No
Floor Types PurchasedTimber
National Tiles
National T.National TilesSend a private message
Joel
Joel
Similar opinion? Write a review on ProductReview.com.au!
donnadee
donnadeeAU
  • 8 reviews
  • 3 likes

National Tiles customer service

published
Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Alex D.
Alex D.
  • 2 reviews

Exceptional service with exceptional products

published

Exceptional service with exceptional products - went to the Alexandria store NSW, Jacob helped me to pick all the tiles for my house renovation, and the quality of the tiles are exceptional! Delivery is well managed without any suprise! Please note they are super busy so you have to keep tracking / tracing your oder, they made some minor mistakes in my order due to lack of people / busy but acceptable.

Product Quality
5/5
Job Satisfaction
5/5
Similar opinion? Write a review on ProductReview.com.au!
Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
alebonau
alebonauGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Awful customer service !

published

Order placed, get an email and text telling me item had arrived in store to pick up. Drive there and no not there they are not sure why the online system advised me that it had arrived. Still dont know where it is. Manager is advised to contact me and a week later still hasn't rung. I contacted customer service a week ago, got an email saying be back in touch shortly ... a week later nothing. I tried numerous times to ring the store and impossible to talk to a human. I left a message for someone to call me back ... no one has called me back 2 weeks later. Very frustrating ! not really sure what else to do ! hopeless situation can only suggest do not place an order with national tiles online

Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Sarah
SarahSydney, NSW
  • 4 reviews
  • 2 likes

Our tiles don’t even deserve 1 star.

published

National tiles supplied “defective” tiles throughout our home. After inspection from one of their representatives, we received a report stating the opposite of what we were told in person. We offered an amicable shared cost solution to remedy the issue to which National Tiles will take no ownership. No offer of resolution at all. Management were unhelpful and we are now left hugely out of pocket to rectify. I don’t recommend their products or customer service at all.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedTiles
Similar opinion? Write a review on ProductReview.com.au!
MGeermans
MGeermansCentral Highlands and Goldfields, VIC

Excellent customer service

published

Went to the Sunshine store today to buy a product to fix my grout haze problem, the young man I spoke to listened to my problem worked out what I needed and gave instructions and tips on how to fix my problem. He could not have been more helpful, I will not hesitate to return if I need anything in the future.

Customer Service
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
Cat fan
Cat fantorquay
  • 15 reviews
  • 9 likes

Bunch of clowns

published
Product Quality
3/5
Job Satisfaction
1/5
National Tiles
National T.National TilesSend a private message
Similar opinion? Write a review on ProductReview.com.au!
hong
hongGreater Melbourne (Inner), VIC
  • 2 reviews

Worst laminate flooring product.

published
  • Thumbnail
Product Quality
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Andrew
AndrewSouth East Queensland, QLD

Disappointing customer service

published

I spent a lot of money on numerous products and had some minor non perishable items (clips and a leveling kit, unopened, unused and in original packaging) left over and was told these could not be returned because i was a few days late past the 30 day cut off for refunds. I appreciate there needs to be a returns policy but i wasn't asking to return tiles or cement etc, i found it very disappointing to be told that they didn't mind losing my future business over this, clearly don't value repeat customers.
Based on this would never buy off them again.

Incentivised Review No
Return Claim MadeYes
Floor Types PurchasedTiles
National Tiles
National T.National TilesSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Hussain R.
Hussain R.asked
National Tiles

Is Cloud Black Natural 450x450 tile suitable for floors. I see the product spec sheet on your website shows NT19-6172FL it as not applicable but the description says it is a floor tile, and also the same series white is shows as a floor tile in product spec as well. Why is the Pei rating and pendulum rating also not applicable, is it because it is pei rating is zero and therefore not suitable for floor? Same black tile 300x300 is shown as suitable for floor but still both pendulum and pei rating is given as n/a, can you clarify pls.

No answers
Rick L.
Rick L.asked
National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

1 answer
National Tiles
National T.National TilesSend a private message
Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National TilesSend a private message

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

See all National Tiles questions

Get an answer from our members and National Tiles representatives

National Tiles

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.