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National Tiles
3.7 from 721 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (336)
  • Return Claim MadeYes (16) · No (334)
  • Shipping
    4.4 (10)
  • Customer Service
    4.2 (362)
  • Timeliness
    4.2 (284)
  • Job Satisfaction
    4.1 (151)
  • Rates and Fees
    4.3 (259)
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Very good company

published

Only problem is there is way too many texts and emails from them. Once I’ve ordered and set delivery date, that should be it. Don’t need to be told every single step they take

Incentivised ReviewNo
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Great service and value for money

published

Great service and value for money. National tiles provide Proffessional advice and good old fashioned customer service can’t speak highly enough of the whole national tiles team. Great job guys.

Product Quality
Customer Service
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Victor J.
Victor J.
  • 2 reviews

Friendly, professional and no fuss team.

published

The service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed.

Product Quality
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Ally36
Ally36AU
  • 4 reviews

Rethink your packaging for your samples. Way over the top and so wasteful

published
Product Quality
Shipping
Kathy Shield
Kathy ShieldGreater Melbourne (Outer), VIC

Great customer service

published

Every time that I have been into National tiles the staff have gone over and beyond.
Nothing is a problem and they have always bent over backwards. Highly recommended. Will be back again

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Poor customer service

published
Product Quality
Customer Service
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Emily B.
Emily B.Metropolitan Adelaide, SA

Great service and quick all round

published

Saved lots of money going into store instead of online and seeing product up close , sales was great informative and helpful with options and quotes. Quick delivery and fast unload.

Product Quality
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Great customer service

published

I order tiles, installed and loved them. I ordered more and specified the batch number and paid for their home delivery option. When the tiles came, they were not the same batch number. I contacted the store immediately and they rectified quickly and without a fuss. Home delivery was worth the money I paid because they were brought right to the spot they were being installed, on a pallet and wrapped in plastic to protect them from the elements.

Customer Service
Timeliness
1 comment
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Love it!

published
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Product Quality
Customer Service
1 comment
National Tiles
National T.National Tiles
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Great Service with a helping hand.

published

Looked after us very well. The service was awesome with the knowledge of there product above expectations. Very helpful with everything that we needed to know. Mornington national tiles I Would highly recommend

Product Quality
Customer Service
1 comment
National Tiles
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Nikki A.
Nikki A.South East Queensland, QLD

Don’t waste your time with National Tiles!

published
Product Quality
Customer Service
1 comment
National Tiles
National T.National Tiles
E Bagley
E Bagley South East Queensland, QLD

Disappointed - Umber Mistura Hybrid Flooring

published
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Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh Heads
1 comment
National Tiles
National T.National Tiles

Great service and advice from the manager!

published

We dashed in on a Sunday and got great service and advice for the tiles we should buy for the bathroom.
They were derived on time to the store and we were sent a text.

Customer Service
Timeliness
1 comment
National Tiles
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Lying sales person and manager

published
Product Quality
Customer Service
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Yvonne Cloke
Yvonne ClokeCentral, SA

Brilliant Product - Amazing Service

published

From the moment I walked into the store the experience at National Tiles was brilliant. The staff helped me with selections for three different projects and on one occasion when we were short on tiles, due to our mistake, they ensured we got the correct batch number to compete the job. On one occasion the tiles were delayed leaving Melbourne and because they knew our tiler was booked they negotiated with another client, who thankfully were not in a rush for their tiles, to ensure our tiles were to the tiler on time. We would never shop anywhere else - brilliant product - amazing service. Thank you.

Product Quality
Customer Service
1 comment
National Tiles
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Page 1 of 49

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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