National Tiles

National Tiles

 Verifiednationaltiles.com.au
3.6

799 reviews · Statistics

PositivevsNegative
66% · 524241 · 30%
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Return Claim MadeYes (20) · No (390)
Product Quality
4.3 (385)
Shipping
3.3 (17)
Job Satisfaction
3.9 (197)
Customer Service
4.1 (414)
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Reviews

National Tiles799 reviews
Rob
Rob3 posts
  Online store

HALLOOOOOOO

Thought about using National Tiles but then remembered their radio ads and went elsewhere Show details
James
James2 posts
  Online store

If you actually want Tiles Don't deal with National Tiles

Turns out there stores are just showrooms. They don't actually have stock at the "Stores" and if you want anything more than a couple of boxes you will have to trek to TRUGANINA to collect them. Worst thing is they don't tell you that while they are selling you the tiles. In fact it took 2 days for them to email me to advise collection was actually over an hour away from the store and on the other side of the city.
How Pathetic. Frank Walker should be ashamed of himself if this is the best way he can run this crap business he keeps spruiking. Show details
Product Quality
Shipping
Job Satisfaction
Lachlan
Lachlan4 posts
  Verified Online store

More Like Incompetent Tiles

Ordered online for click and collect, National Tiles refused to deliver my order to the local store and required me to drive over 100km further to a local warehouse to collect.

There reason was the order was too heavy. Given they are supposed to be national tiles it seems unreasonable they cannot deliver tiles to one of there own stores for collection.

Certainly will be taking my business elsewhere next time. Show details

Product Quality
Shipping
Job Satisfaction
Laura V
Laura VVICGreater Melbourne (Metropolitan), VIC2 posts
  National Tiles
Ned
NedBrisbane5 posts
  Verified Physical store

Brisbane National Tiles Support Office Great!!!

Today, I desperately needed assistance to fulfil an urgent order for my home, that was in the midst of renovations. I was assisted by the support office staff, (Cassandra and Stacey) based at the Stapleton/Yatala (Qld). I'm only a small customer, not a commercial business. Regardless Cassandra and Stacey went above and beyond to assist me when I really needed it. It's so refreshing and reassuring to see a National multimillion dollar company, put in the effort and care these two committed to assisting an ordinary Aussie. THANK YOU CASSANDRA, STACEY and National Tiles. Show details
Paul
PaulSAMetropolitan Adelaide, SA2 posts
  Online store

The sweet low price will soon turn sour with the terrible customer service

The website states what quantity is available but not necessarily at the pick up point selected, 4 days after purchase receive a email to say that my tiles are in Vic Warehouse and I am in SA, then the email states estimated delivery to warehouse in SA is another 9 days, send a Email on the day they are to arrive to confirm with no reply, So call the customer service number and got " I will check into it and call you back" well as expected I have had no such call. Poor service will always be remembered long after the cheap price has been forgotten. Show details
ServiceRev
ServiceRevQLDSouth East Queensland, QLD8 posts
  Online store

Don't order custom tiles

Good if you come and collect immediately. We ordered some tiles for order and were given a date estimate. Long past it and after chasing these guys for weeks we came to conclusion they have no idea. Every date they have given us has now gone, every excuse has worn out and we have ended up disputing and reversing purchase transaction. Will give business to someone else as this shop is clueless about good customer service and people working there simply don't care. Show details
Alex
AlexSAMetropolitan Adelaide, SA9 posts
  Verified Physical store

Great all round - Range, quality, service and price

Great range, helpful advice and very good service.

After visiting National Tile's main competitor and receiving woefully arrogant service and advice. Not to mention inflated prices and inflated egos (Possibly due to being featured on a major TV renovation show somewhere between 7 & 10), my wife and I won't buy from anywhere else. Show details

Nathan
Nathan
  Physical store

Customer Service

Was just chasing a quote for renovations and guys were great will be ordering tiles closer to when required Show details
Anon
Anon
  Physical store

Crap service and poor knowledgable staff

Understaffed and poor service from kids who do not know what they are talking about
Mark W
Mark WTASLaunceston, TAS4 posts
  Online store
Virginia E.
Virginia E.QLDSouth East Queensland, QLD
  Physical store

Customer service above and beyond!!

Tod from Virginia National Tiles was amazing to work with, nothing was too hard to try. With the stress of renovating, his knowledge, helpfulness and happy disposition were greatly appreciated. When tiles ordered from another store were discontinued he went out of his way to help us find matching alternatives. Show details
Big balls
Big balls
  Physical store

zero tiles delivered and zero F's given

waited on delivery all day Friday as per the 7am- 7pm window (so convenient) our tiles did not show up. i contacted NT at 2.30pm on the day to be assured my delivery was coming, No Tiles.
Saturday morning still no tiles and apparently no managers that can help and maybe they might turn up today or maybe they might turn up Monday. also nobody seems to know the courier company NT uses or how to get hold of them. NT is great at taking your money and thats about all Show details
Garry
GarryIpswich5 posts
  Physical store

Poor customer service after purchasing

We used Nation Tiles as a part of a new build. We were a bit rushed as the customer rep was leaving early. We did make a change. However, when we received the final elevation, some tiles were missing. When we asked for them.to.be added we were charged an extra $500 for the change. We explained this and were told sorry, but the charge stays, ever through it, wasn't our fault. I would not recommend them due to the customer service. Show details
Taryn D.
Taryn D.
  Physical store

Terrible customer service

Gave us 2 different shades of tiles despite we bought all the same colour. Terrible customer service no care at all about the delays and cost they have caused to our project. Started with the crap show at the warehouse for pick up. (Waited 2 hours to be served) Been passed around to all different people on phone and no assistance to resolve the issue we ended up out of pocket to cover the cost of new tiles (and tilers time) to keep the project going. Will never ever recommend. Actually have no comment about the tiles the customer service ruined it for us. Very dissatisfied and disappointed. Show details
Product Quality
Customer Service

Questions & Answers

Michael K.
Michael K. · National Tiles

I have had the following porcelain tiles laid on my outdoor deck. do they need sealing: NT18-504FL
QUARZITI WATERFALL STRUCTURED

Hussain R.
Hussain R. · National Tiles

Is Cloud Black Natural 450x450 tile suitable for floors. I see the product spec sheet on your website shows NT19-6172FL it as not applicable but the description says it is a floor tile, and also the same series white is shows as a floor tile in product spec as well. Why is the Pei rating and pendulum rating also not applicable, is it because it is pei rating is zero and therefore not suitable for floor? Same black tile 300x300 is shown as suitable for floor but still both pendulum and pei rating is given as n/a, can you clarify pls.

Rick L.
Rick L. · National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

National Tiles
National Tiles   DM   

Hi Rick, Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

See all National Tiles questions

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