??!

Reviews

(256)
(71)
(22)
(28)
(131)
  • Product Quality
    4.3 (165)
  • Return Claim MadeYes (9) · No (161)
  • Shipping
    4.5 (4)
  • Customer Service
    4.2 (166)
  • Timeliness
    4.2 (95)
  • Job Satisfaction
    4.1 (48)
  • Rates and Fees
    4.3 (91)

Reviewer Photos & Videos

  • More
Jennifer Gardner

Jennifer GardnerGreater Melbourne (Outer), VIC

Excellent service, very impressed.

published

Very happy with my experience at National Tiles - at the two showrooms I visited, and with telephone assistance given when arranging delivery.
From providing product knowledge, to samples, the selection process was most professional, and enjoyable.
Highly recommendable. Thanks.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you again soon. Kind Regards, Brooke. National Tiles Customer Service

Review collected in partnership with National Tiles

bellandjunior

bellandjuniorGreater Melbourne (Inner), VIC

  • 7 reviews

Excellent Service and Great Product

published

I had a really wonderful experience at the Mornington Store. I received great product advice and purchased a wonderful tile to re-tile my balcony. Very happy with the choice of tiles available and salesman John provided excellent customer service. Will definitely use National Tiles Mornington again and recommend them.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Very happy

published

John was very helpful at the Mornington store with information- great choice of products and all arrived on time as arranged - I would happily recommend them or use them again in the future

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all

Great service...

published

Was warmly greeted by a young lady at the the Sunshine showroom; she was very helpful and gave great advice re: type of tile to use for the space in question. Tiles were not in stock, but were available for pick up within a couple of days, just as she said they would be. Good buying experience all round!

1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Adam. We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

LysM77

LysM77Greater Melbourne (Outer), VIC

  • 3 reviews

Good range to choose from. Helpful staff.

published

The staff member on duty was very helpful, going out of his way to learn all about our project and where our best options were throughout the store. Range of tiles was good and displays looked great. There was no stock on hand of the tile we chose though and had to wait 3 days for it to be available.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington, Victoria
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

planking.

published

Hi .
yes we had a great sales assistant, he talked us through the entire rage witch enabled us the confidence to make a knowledgeable decision.i must say we would't have any problems recommending national tiles to any of our friends.
re: Kim.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store Locationoxley
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Kim! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Alex Stadoliukas

Alex StadoliukasMetropolitan Adelaide, SA

Pleasure to deal with

published

Seamless process from tile choice, order and pick up. Will be back for the next part of the renovation. The staff at the Mile End store were great. Top marks.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMile End
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Alex. We hope to see you in the Mile End store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Valerie Scott

Valerie ScottGreater Melbourne (Outer), VIC

Great service

published

The staff in the store were helpful, knowledgeable and a pleasure to deal with, the delivery was on time, an overall pleasant experience, thank you and I will be ordering more in the future.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Valerie! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

John and sharon

John and sharonSouth East Queensland, QLD

  • 2 reviews

Great company

published

Great company to deal with, staff couldn't have been friendlier or more helpful. Had a couple of packs of tiles over and there was no worries taking them back. Was nice to deal with such a professional company and I will use them again.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store Locationwoolloongabba
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback John and Sharon! We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all
iseeredpeople51

iseeredpeople51Mornington Peninsula

  • 3 reviews

Perfect tiles and perfect service

published

Loved it. And they gave me a list of decent tilers - the one we chose was fabulous. Can't recommend highly enough. All staff were extremely helpful, and the tiles were so well priced.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you in the Mornington store again soon. Kind Regards, Brooke, Customer Service National Tiles

Review collected in partnership with National Tiles

Excellent Range & Price

published

Had a look at many other tiling companies but came back to National Tiles who had a very comprehensive range at a very reasonable price against their competitors.

The service was also excellent

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationArdeer
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Darren! We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

M2 Tiling

M2 TilingGreater Melbourne (Metropolitan), VIC

great service in the mornings before i need to be onsite

published

Love the opening hours of 6:30am so i can grab what i need and still be onsite at a good starting time. friendly approachable staff, who are very helpful. great service

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store Locationmornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you again in store soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Denis Doja

Denis DojaGreater Melbourne (Metropolitan), VIC

Great products great price great customer service

published

Ordered and paid over the phone whilst busy did not take more than 2 minutes
The workers went and picked up and the products where there waiting for them at the counter.

Great customer service

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to assist you with your next project soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Melanie

MelanieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Brilliant

published

Brilliant service. Great product selection and very knowledgeable staff who were able to guide me to the right tiles that were appropriate for our house. We also were given a recommendation for a tiler who was fantastic. Thank you!

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Melanie! We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

SHIRLEY HURFORD

SHIRLEY HURFORDGreater Melbourne (Outer), VIC

  • 3 reviews

Great service

published

We had excellent service in shop quick and friendly delivery and so pleased with the tiles good quality and looks good in our en-suites I’ll definitely use them again in future

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you in store at Mornington again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all

Good customer service

published

Nelly Mitchell from National Tiles based at Norwest with Simonds has impeccable customer service. She was patient and gave us good suggestions throughout the gallery tour . Nelly also made time to meet us at short notice and clarify our doubts. Thank you Nelly for making it a pleasant experience .

Customer Service
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We will pass this great feedback onto the team. Kind Regards, Brooke, National Tiles Customer Service

Maya P

Maya PMelbourne

  • 2 reviews

Defective product and shoddy installation

published

We engaged National Tiles to install the Hybrid flooring throughout our house. After over 5 months and 4 attempted installations, the flooring is coming apart, has significant uneven sections where they were meant to level the floors, underlay was used and not used and they have caused scratching to the flooring and damaged our kitchen cabinets, walls and skirting boards. We have tried to resolve this with National Tiles for 5 months now but the issues remain. We were also told by other trades people who did work on our renovation that the installation costs were very high. With a newborn baby, it has been incredibly stressful and disruptive dealing with National Tiles.

Product Quality
Job Satisfaction
Kerrie

KerrieGreater Melbourne (Metropolitan), VIC

Customer Service Outstanding.

published

Although we haven’t bought as yet we cannot believe the service we received from Andrew and Karen at Mitcham store. They have bent over backwards to provide advice. Their expertise and willingness to do this without guarantee of a sale is so refreshing for this day and age. Brilliant!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMitcham, Victoria
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Kerrie! We look forward to seeing you at the Mitcham store again soon. Kind Regards, Brooke, National Tiles Customer Service

Happy with the product and customer service

published

The staff that assisted us when we were looking at tiles were very helpful. Delivery was prompt and the tiles we ordered were in stock even when we moved our delivery date forward a couple of weeks. The tiles seem good so far and the tiler said they were easy to work with the only thing is that we ended up needing more than we had calculated for simply due to being large tiles and more needed to be cut to size to fit the length of the space. We had ordered extra though (roughly 10-15%) and this ended up being a good amount.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationNational Tiles, Mile end
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Rana! We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Max Kurth

Max KurthSouth East Queensland, QLD

They also care about your MENTAL HEALTH!

published

maximum_tiling(insta) shops here for all the needs for my jobs. Dan from oxley even called me up to check on my mental health after I was away for a month, it’s just refreshing to know they don’t just care about tiling but also check in on you when they see a regular customer not show up. The prices are cheap and I will continue to use national as my no.1 store, I show all
My work via Instagram (@maximum_tiling). I’m entering one of my photos as an entry for tiler of the year as it has won many awards and been offered sponsorship , all while using nationals products.

Thanks legends !

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationOften weekly
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback and support Max! We really appreciate your business and kind words about the Oxley store. We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Page 1 of 26

Questions & Answers

Carmel Parnell

Carmel Parnellasked

Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is 0412763736

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.

Michael N.asked

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann

Annasked

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

Get an answer from our members and National Tiles representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.