National Tiles

Selected tiles from National Tiles Stapleton with Michelle. She was incredibly helpful and knowledgeable. Very accomodating. I am grateful for her expertise and very happy with my choices Show details

So, after constant text messages asking for a 5-star review, here is my actual review. I turned up at the Mile End store in SA, and there were two young guys sitting there chatting. I approached them, and they looked at me as if to say who is this old f***ing id*ot, and how dare he interrupt our time bludging on company time. There was a tile… Read more

that I had seen online, and it was similar to one that I wanted to match. They outright dismissed my query, and I gave up on that potential purchase, saying that the tile I had "imagined" was not something that they had, even though I had the product code.

I had previously bought a lot of tiles and wanted to buy the same tiles for another job, but the price was not as good as before, and there was no way that they would consider any discount unless I bought over $1,000 worth of tiles.

To sum up, the price was not good, and the way that these two young guys looked at me will make me never want to go back there again.

National Tiles delivered visibly different and cheaper tiles, with a completely unrelated name on the boxes, and they are trying to pass it as the same tile. There is no accountability and no attempt to resolve the issue. They are ignoring every attempt to be contacted. Show details

Somewhat dissappointed that they rename other brands so that you can't compare pricing with other retailers. Upon recieving my order, I can see the boxed product recieved is widely available from other retialers by as much as $15 a square. Surely… Read more

this lack of tranparency is violation of the fair trade act? I was also informed I'd recieve a credit for the samples I purchased once an order was placed which didn't happen either

Very poor service, the store mucked up my order, and when I tried to rectify with the store, I never got a response. I contacted customer support, and they were slack at replying, but they promised to collect the wrong ones, but didn't. This is… Read more

despite giving them 2 weeks in which [Name Removed] promised to " leave it with her". I decided to try and get the correct tiles to exchange for the wrong ones, since I waited so long for a solution. They said they were ready, my husband did 1.5 hour round trip to find the store closed 20 minutes early, so it cost us time and money for a store that closed well before the advertised time. Tried going again today, after emailing yesterday, but no email reply and store could not get them as there was no forklift to get them down. Asked for a refund, I wonder how long it will take to process. Ridiculous service on all accounts, no remedy and have now been there 4 times all over 1.5 hour round trip and have no tiles to show for it! Will definitely never waste my time going back.

We had a fantastic experience with Brie at National Tiles Oxley. She really knows her products inside out and gave us great guidance on our tile selection, including clear advice about stock and supply. When our builder unexpectedly went into liquidation, things could have become very difficult, but Brie stepped in and helped us source additional… Read more

tiles without any fuss. Her support made a stressful situation much more manageable, and we’re incredibly grateful for her help. We can’t recommend Brie highly enough. She was super efficient, friendly, and very professional in all our dealings with her.

We to National tiles warners bay . I’ll save you the trip. Absolutely hopeless nothing on display that’s on there website. Couldn’t show any samples only keep grey or white . In the website shows tiles from from $25 sqm to $100 sqm but they only have expensive not like the radio ad claims . Show details

A man named Sam at the Doveton store turned an unfortunate exchange of faulty tiles into the most positive, seamless experience. The following day, the faulty tiles were collected and new tiles were delivered. Sam personally came to my house and stacked the faulty tiles to ensure they were appropriately stacked for collection. He was professional,… Read more

friendly, helpful and efficient. Have never been so impressed with the level of customer service I received from Sam.

Good morning, I would like to give you some feedback on one of your staff members that assisted my husband and I in your Virginia store. The young lady Bec was so helpful and really provided us with great ideas and advice. She really was a gem! Please thank her on our behalf and if you have any staff rewards etc., she is absolutely deserving! Show details

Be ware of false advertising in the stores. Having clearance signs on tiles that are actually not on clearance. And as you can not return tiles on clearance you are stuck with tiles that you didnt want. Also having VIC only specials in QLD stores that they can get for you, for extra fee. Scammers.

Ordered tiles online and the money was taken out of our account immediately on the 10th March. Received an email on 12th March that tiles were no longer available at which time I requested a refund. Confirmation was received on the 13th March that credit department received my request and that my refund could take up to 10 business days, which was… Read more

annoying as I felt they shouldn’t have taken the money until they were sure they had the stock, but I accepted. Rang on the 28th March to be told it is still a few days off and if I don’t get my refund by 1st April to ring them back and they will chase it up. When I asked why it has gone over the 10 days, I was told that the “manager” hadn’t okayed it until the 17th. Nothing to ok in my opinion as the refund wasn’t contributed to in any way by me.

Huge thank you to "order support" Aimee L and Paige W.at Stapylton helpful professional customer service above and beyond!!!!! So impressed Definitely will return!!!! Show details

Unprofessional – To preface this, to date I have rarely read reviews about a business, preferring to give the people there a chance by default, unless there is a serious reason to do such a check. Then it is to get an idea of what kind of experience people who have complained, have had with that business. See if it aligns with what I observed. And even then… Read more

depending on what the other complaints are I go in with an open mind as it is good be independent first and not be influenced by what other people say. Then I can make up my own mind. It also means that if I do find something wrong, I'm not messing about when I describe what it is. In this case, regarding the Mitcham store, I went in expecting to get served in a professional manner. But instead of this I got the opposite. There was something off with the staff member that tried to serve me. He took a everything that we discussed the wrong way and then started to make barely disguised snide remarks about the different ways the project could go wrong as if that was the goal of any customer that walked into the place. Overall I found him arrogant. And this is somebody whose job is to serve customers and make them feel like they are valued and will get good support if they decide to buy this store's products. Instead of wanting to shop there it puts you off dealing that business. An example of how to drive away customers.

Great service even helping us change a Tile selection at the last minute so a job could be completed on time – We have renovated two properties over the last three years, and purchased all of our Tiles from National Tiles Port Melbourne. Service has always been excellent. We would like to in particular thank Ruby and Jason from the Port Melbourne store for their very personalised service, patience and attention to detail. Show details

Highly recommended – Amazing tiles, the items been delivered and had a great experience. Good thing the tiles we like has stocks and dont have to wait. Very nice people.

Totally incompetent – I went to National Tiles store Mile End to order tiles that I had already selected. The person I dealt with did the calculation for the square meterage I wanted, I selected the grout colour and he verbally told me the price and I accepted and the tiles were then ordered and paid for. When I collected the tiles the grout had been omitted and I had… Read more

to drive back to the store only to find it wasn't in the quote he gave me when I ordered. I paid for the grout and left. When I got the tiles home I found that the person at the store had completely gotten the quantity wrong and I was short 1.5m out of a 2.7m order. I contacted the store and they said they would expedite the balance of the tiles, charged me the extra $$ which I paid there and then. 5 days later I call the store to find out that the tiles haven't even been picked yet let alone shipped. I'm not sure what their idea of expediting means!! I've now had to cancel the tiler a second time because of their incompetence! This is definitely the last time I ever use them. Beaumont's every time from now on!

Fantastic experience – Absolutely fantastic experience. Would not go anywhere else. I had problems with trying to choose from their amazing selection and Kurt went above and beyond and he is a huge asset to National Tiles Woolloongabba. Show details

If you run into any issues, buyer beware! – The customer service from the Woolloongabba store was great during the sale, but then the wrong tile was delivered. We checked the tiles before they were installed. I called at 12pm as the tiler started the next day at 7am. Several phone calls and emails later at 4.30pm, we still had no response or solution. The next morning we were told that… Read more

there was not enough tile for our order (it was a clearance tile). We were offered “alternatives” (e.g., much bigger tiles, or an external tile) or different tiles at a higher cost. We had to cancel the tiler and take time off work to find a workable tile. The response from multiple managers was to shift the blame to us for not checking the delivery sooner (rather than focus on the fact that THEY delivered the wrong tile). Another several calls later, we got a refund. So my recommendation would be to assume that National Tiles can’t operate without customer supervision—and be ready to receive no practical help if there is an issue OR just buy tiles elsewhere and save yourself the stress. I would HIGHLY recommend The Tile Collective in Herston.

Terrible customer service – Bought a box of tiles for a backsplash and collected at South Morang store. No issues with the product. Due to changes in my project, I came back on 19/12/23 to buy another sheet (Kit Kat tiles). I talked to senior lady at the reception in a very friendly way, and I said that I would need some tiles to finish a job. The ladies in a very rude way… Read more

told me “you will not finish your job this year” even without knowing what I was looking for. I informed the product code, and she said that I need to buy a whole box. I asked about samples, and she replied in a very rude way saying that she would not sell samples to me. Very disappointed. I recommend National Tiles to provide a better training for the staff, especially for those in contact with people. The treatment I received it is completely unprofessional.

Absolutely disgraceful business – This business is absolutely disgraceful and I deeply regret being sucked in by their slightly better pricing and assumption that they would act reputably given their established national status. We purchased tiles and engineered timber flooring from them for a renovation of our home. Within months of install the timber flooring starting showing… Read more

unusual marks and discolouration and has continued to get worse despite us using all the recommended care products. Over a period of a year, and many emails chasing them, we had 3 inspections of our home from 3 different team members. The state manager was also involved and STILL we were unable to get a resolution. It's not that we weren't able to agree to a resolution; they simply didn't respond. Earlier this year, after receiving no response from the State Manager, the Office of Fair Trading attempted to mediate and they didn't respond to them either. Our timber floors apparently have a 20 year warranty which is obviously worth jack all if they don't honour it. Disgraceful conduct from a national business. Do not recommend.

Never again ! – Worst Run business I have seen over a 50 year period and doubt I will ever see in the future a business this bad. Order tiles and never on time, always changing date of arrival. How can a business wait to run out of stock before replenishing their stock ? Show details

If you need to buy tiles go to National Tiles. The best – Excellent service the staff were fantastic. Made all the difference in making the trip a highly positive experience. I bought the perfect tiles for my renovated kitchen and laundry. Also got a great deal on the price Show details

If you actually want Tiles Don't deal with National Tiles – Turns out there stores are just showrooms. They don't actually have stock at the "Stores" and if you want anything more than a couple of boxes you will have to trek to TRUGANINA to collect them. Worst thing is they don't tell you that while they are selling you the tiles. In fact it took 2 days for them to email me to advise collection was… Read more

actually over an hour away from the store and on the other side of the city. How Pathetic. Frank Walker should be ashamed of himself if this is the best way he can run this crap business he keeps spruiking.

More Like Incompetent Tiles – Ordered online for click and collect, National Tiles refused to deliver my order to the local store and required me to drive over 100km further to a local warehouse to collect. There reason was the order was too heavy. Given they are supposed to be national tiles it seems unreasonable they cannot deliver tiles to one of there own stores for collection. Certainly will be taking my business elsewhere next time.