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John B.Hunter Region, NSW
- 2 reviews
- Physical store
- Verified customer
Trade opening hours is the best in all of Lake Macquarie!!!
I find everyone at the store to be welcoming and helpful, the new store man that is temporarily looking after the store seems to be struggling with the price code system on the computer. I'm sure this will be overcome shortly.
1 comment
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- Physical store
- Verified customer
Great tiles
Perfect products and price for what we where looking for. I think asking for at least 30 words is not realistic for most people who are busy sorry to say but had to put at least 30 words
1 comment
National T.National Tiles
Thank you for your feedback Bill. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service
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- Physical store
- Verified customer
Good service, not great product
The staff at the store were very helpful and my order arrived on time.
Product was not like the sample in store I received. The sample has a smooth finish that felt protected and like it would be easy to clean. The product I received was very rough, felt like fine sandpaper. I thought I had received the outdoor version, but I was assured it was just batch variation. Very disappointed in the final product as it holds marks and is difficult to clean.
1 comment
National T.National Tiles
Thank you for your feedback Amy and we are sorry to read of your experience. Please email your phone number to customerservice@nationaltiles.com.au and we will call you to discuss further. Thank you, Brooke National Tiles Customer Service ,
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John Graham TilingSouth East Queensland, QLD
- Physical store
- Verified customer
Worst customer service
Virginia national tiles has the worst attitude towards customers IV ever come across in retail in general anywhere. Extremely rude picks fights and says sorry, too late in the day to be selling you glue. No more national tiles
1 comment
National T.National Tiles
Thank you for your feedback John. We are sorry to read of your disappointing experience. Please email your contact phone number to customerservice@nationaltiles.com.au so I can contact your directly. ... Read more
Thank you! Kind Regards, Brooke, National Tiles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with National Tiles
Charlie K.Metropolitan Adelaide, SA
- Physical store
- Verified customer
Kind Service
It has always been dealing with Alex and Nick. Prompt Service. They know what the customers want and trying to serve nicely, it is a lot different from other branches and the warehouse. Mile End Branch is the best and makes a difference.
1 comment
National T.National Tiles
Thank you for your valued feedback Charlie! We look forward to assisting to you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
LouGreater Melbourne (Inner), VIC
- Physical store
- Verified customer
Mornington Store
Manager went out of his way to help me. Best customer service i have had in years. Cleared up a problem I had with 1 of his staff who wasn't very helpful.
1 comment
National T.National Tiles
Thank you for your feedback Lou. We look forward to assisting you again soon with your next project. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
- Physical store
- Verified customer
Very helpful at all levels
Assisted with stage two of bathroom Reno and not only sold us matching product but stored large quantity whilst we were away and not able to pick them up
Most helpful
1 comment
National T.National Tiles
Thank you for your feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
Heather F.Greater Melbourne (Outer), VIC
- Physical store
- Verified customer
OUTSTANDING Customer Service
We have ordered three different lots of tiles from the Mornington store over the course of our renovations, and every member of staff we have dealt each time have been fantastic. We had dealings with Michaela, John & Matt. Unfortunately, we had a bit of a hiccup, where the suppliers changed the code and name of the tile, and used this information for a different tile...so when the tiles were picked up by our builder whilst we were away, the code and name were correct on the box to what was on the invoice, however the tile inside was incorrect. ...Read more
When we came back and noticed it was the wrong tile we went into store. Matt was fantastic and arranged the tiles to be replaced immediately, with free delivery, and covered the cost of replacing the incorrect tiles that had been laid. It's frustrating when you have to raise your voice/get angry to get your point across and make companies listen to your frustration before they do anything...with Matt this was NOT the case. Listened, and was easy/very pleasant to deal with. With being 34 weeks pregnant, the ease of everything was just phenomenal, exactly what I needed. Thank you to the Mornington Team and Management for such amazing service! With such a mistake, thanks to your service we will only be delayed moving home by 1 week! Cannot recommend this store, staff and service enough. Thank you.1 comment
National T.National Tiles
Thank you for your valued feedback Heather! We will pass this onto the store. Kind Regards, Brooke, National Tiles Customer Service
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RobertBrisbane
- 2 reviews
National tiles Warana QLD
Lady was very helpful and friendly. Got 2 large sample tiles for $2 each (300x600) where Bunnings expected me to buy a whole carton for over $30 as they would not sell me a sample
Highly recommend this store A+++
1 comment
National T.National Tiles
Thank you for your feedback Robert! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service
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David GobleGreater Melbourne (Outer), VIC
- Physical store
- Verified customer
Excellent customer service at Mornington
The staff at the Mornington store were very helpful and obliging. We found what we were looking for, placed an order and were contacted within days to tell us that everything was in store ready for pickup. It was service with a smile all the way.
1 comment
National T.National Tiles
Thank you for your valued feedback David! We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
Karen AndwresGreater Melbourne (Outer), VIC
- Physical store
- Verified customer
Great service - good advice
We were in a hurry, bit stressed and as we needed to complete a small bathroom urgently, NT were open & had good value, good quality white tiles in stock. The mature assistant, happy in her work, ensured we had the right amount and were good to go...all under 15 mins. Great customer service.
1 comment
National T.National Tiles
Thank you for your great feedback Karen! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
The HandyManSouth East Queensland, QLD
- Physical store
- Verified customer
First Time Shopper
Service and sales experience was what I expected, very good. Staff are very knowledgeable and i did not wait very long to be served. Products stocked and sold were of very good quality.
1 comment
National T.National Tiles
Thank you for your valued feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
- Physical store
- Verified customer
Very helpful and recommended products worked a treat
Very helpful and recommended products worked a treat. No hesitation in recommending national to anyone. They loaded the products onto my Ute and the personalised service was greatly appreciated. Thank you
1 comment
National T.National Tiles
Thank you for your feedback! We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
Vinodh SeshGreater Melbourne (Outer), VIC
- Physical store
- Verified customer
Excellent people with customer satisfaction as their objective
Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer
1 comment
National T.National Tiles
Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
BPrattGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
- Physical store
- Verified customer
Incompetent staff
Purchased small quantity of tiles in store and was told I can pick up from store in 2 to 3 days. After going home , I realised I was charged the wrong amount. I rang the store and requested partial refund. Staff member informed me that it couldn't be processed immediately but I could have this sorted when I pick up the order. The amount on the order was amended. I waited 3 days and went to store on Friday to collect tiles and get refund. I was told that it takes 5 days to get tiles from warehouse and that I should come back on Monday. I said th...Read more
at if I had known it would take that long, I would have picked it up from the warehouse myself! I insisted that they check to confirm that the order was not in. Sales assistant went to the back and informed me that a truck has in fact arrived this morning but delivery was not recorded - my order has arrived. I couldn't get a refund because manager was not in and the details on the order were amended, so they were not sure what amount to refund. I left my bank account details and was told that it will get sorted when the manager comes in. The following week I have received a phone call - the refund was approved but they couldn't process it because they didn't have my bank account details. REALLY??? It has been a while since I have dealt with such careless and incompetent bunch of people, who can't communicate with each other. NEVER AGAIN!1 comment
National T.National Tiles
Thank you for your feedback and we are sorry to read of your disappointing experience. If would like to discuss this further, please email your phone number to customerservice@nationaltiles.com.au and... Read more
I will call you. Thank you. Kind Regards, Brooke, National Tiles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with National Tiles
Bonnie M.
- 2 reviews
- 1 like
Poor customer service
Called nailsworth store as I needed an extra tile aluminium edging that only national tiles sold. They said they didn't have it in stock and said mile end had none either. Called mile end store after and they had it in stock. Thank god cause I needed it for the next day. Obviously lady didn't check computer system properly or know how to use it at nailsworth as she couldn't even find the product despite giving her the product code that the mile end store used. My husband was not happy when he went to pick up extra tile edging they said they cou...Read more
ldn't put it through as a cash sale and had to enter my details. They found out that when I bought the first piece of edging the Winfield store put it through as a cash sale (the lady asked me if I was happy for it to be a cash sale). They made my husband wait with a 2 year old in tow until they searched through the computer system to find my cash sale a couple of days earlier! Ten minutes waiting to find the details! All for a $14.50 sale and they said oh it's incase of warranty. Warranty on 1 piece of tile edging are you joking?!! Also the sales lady at Wingfield store totally ignored me and kept attending to her customer for 10-15mins. Didn't even say I'll be with you shortly. Totally ignored and then went out of her way to show the other customer something and even the customer was trying to get out the door. Also the lady recommended 1.5mm tile spacers for large format floor tile. Discovered this is generally only used for perfectly square tiles. Lucky I did my research and found out its generally better to use 2-3mm. Poor customer service. Only good one was the initial lady at mile end who helped me on the phone and even checked it was on the shelf. Her manager who came over and made my husband wait is over the top and rude. Will never go back. Beaumont tiles has way better customer service and are always friendly and never had problem with items from them. I wouldn't have been able to complete my tile job if I hadn't of ignored what the lady at nails worth store said. Lucky I can tell when people sound like they really don't have a clue.1 comment
National T.National Tiles
Thank you for your feedback and we are sorry to read of your disappointing experience. If would like to discuss this further, please email your phone number to customerservice@nationaltiles.com.au and... Read more
I will call you. Thank you. Kind Regards, Brooke, National Tiles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
Sam HGreater Melbourne (Outer), VIC
- 2 reviews
- Physical store
- Verified customer
We selected a laminated timber floor that looks good in the 2 rooms we used it in
The flooring was selected, The installers were very good, just a little concerned about the edge where the flooring meets the tiles. The edge doesn’t seem to have been fixed well
5 comments
National T.National Tiles
Hi Sam, thank you for your feedback. Please let me know if you would like to discuss the edge issue further by emailing your contact phone number to customerservice@nationaltiles.com.au. Kind Regards, Brooke, National Tiles Customer Service
Hi Brooke, thank you for your follow up. Yes I would like a follow on the edging between the timber flooring and the tile. I am concerned that if someone tripped on it or in time it might lift off. Th... Read more
e installers were great, however when they put the edging on with liquid nail we put weights on the edging to keep the edging down, unfortunately on one side the liquid nails must not have stuck down so when we took the weights of the edging couple of days later the edging lifted a little. It would be good to get it fixed if you can arrange it. Best Regards SamNational T.National Tiles
Hi Sam, we will have someone come out to site to inspect. Could you provide your order or quote number so we can find your details and give you a call to discuss further?
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Review collected in partnership with National Tiles
MandASouth East Queensland, QLD
- 2 reviews
Great Range and great prices
We built our new home recently, and we were after some tiles for our pool area, our Builder uses National Tiles so we went to the Lawnton store and found a beautiful Travertine outdoor tile at a great price.
The other tiles we picked were also from National Tiles, so our Builder sourced everything for us and I must say we are very happy with the tiles, the prices, and the service at the Lawnton store, and how good the tiles look ! Went back to then grab some sealer for the outdoor tiles, and the girls were very helpful again.
To us it just ticked all the boxes, price, quality and service !
1 comment
National T.National Tiles
Thank you for your valued feedback. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service
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- Physical store
- Verified customer
Good quality tiles
Staff did everything possible to meet my needs for bathroom reno. However local stock levels need to reviewed. Had to drive 3 hours to pick up tiles from warehouse. None available locally.
1 comment
National T.National Tiles
Thank you for your valued feedback Darren. We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
Carol WhitfieldSouth East Queensland, QLD
- Physical store
- Verified customer
Fantastic customer service and tile quality
The service was of a high standard by all the staff I dealt with I store and I am very happy with the quality of the tiles. They look fantastic in my newly renovated home.
1 comment
National T.National Tiles
Thank you for your great feedback Carol. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service
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Review collected in partnership with National Tiles
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Questions & Answers
Carmel Parnellasked
Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.
3 answers
National T.National Tiles
Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service
Thank you for responding. My number is 0412763736
Can you please make this number private or delete when finished.
Michael N.asked
Do you install timber flooring or only supply?
1 answer
National T.National Tiles
Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service
Annasked
Why does your marketing department send text messages to non customers at 6 am in the morning
3 answers
National T.National Tiles
HI Ann,
We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.
Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.
Once again we sincerely apologise for the disruption.
Kind Regards,
National Tiles Customer Service Team
I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager
Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct
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National T.National Tiles
Thank you for your feedback! Kind Regards, National Tiles Customer Service